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- Wisteria House Dementia Care (Woolwell) care home
The staff are wonderful and show such kindness and empathy to the residentsP B(Daughter of Resident/Service User)

The staff are a dedicated, friendly team and cares deeply for its residentsBarbara E(Sister of Resident/Service User)

The home is bright, joyful, stimulating, clean and warmJanet B(Sister of Resident/Service User)

The staff are wonderful and show such kindness and empathy to the residentsP B(Daughter of Resident/Service User)

The staff are a dedicated, friendly team and cares deeply for its residentsBarbara E(Sister of Resident/Service User)

The home is bright, joyful, stimulating, clean and warmJanet B(Sister of Resident/Service User)

Wisteria House (Woolwell) Dementia Care in Plymouth supports 33 people aged 65+ who live with dementia.
The residential care setting offers 24 hour support has a team of experienced, skilled staff who help reduce residents' stress and anxiety by creating a world that is calm, affectionate, friendly and full of laughter.
Residents are given choice and control over their lives to give them meaning and purpose.
Staff do not wear uniforms to make residents feel like they are a friend who is ready to support them.
Care Provided by Wisteria House Dementia Care (Woolwell)
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Single day care available from £115.00 inclusive all meals, snacks etc.
Top up's on local authority fees welcome.
Small monthly fee to cover personal toiletries etc.
Hairdressing, chiropody etc available at an additional cost
The price(s) shown are provided by the care home. Contact Wisteria House Dementia Care (Woolwell) for full pricing details and T&Cs.
Contact Wisteria House Dementia Care (Woolwell) to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wisteria House Dementia Care Ltd
- Private Owned
Person in charge
- Leanne Gale(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (25)
Visiting
- Visitors welcome at most times, no set visiting hours.
Parking
- Plenty of free parking on site and on road nearby.
Wisteria House Dementia Care (Woolwell) Reviews (27)
Wisteria House Dementia Care (Woolwell) has a Review Score of 9.7 (9.711) out of 10, based on 14 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Woolwell) has 27 reviews.
From the first time I set food in Wisteria House which is filled with colour and curios, flowers and art works, I have been bowled over by the levels of professionalism blended with humour, light hearted fun, kindness, compassion and patience towards the service users and other member of staff. There are a variety of spaces for the residents to choose from; quiet sitting room, bustling dining room, large sitting room with entertainment or TV and that's just downstairs. There are regular activities for the residents from arts and crafts to invited professional entertainers. Movie days, Pirate Days, Funny Hat Days,Cheese and Wine tasting days, PJ Days the list is endless....almost every day there is something going on for everyone to enjoy.
Staff are consistently mindful for what is happening around them.They keep me informed at my request of everything I need to know regarding mums well being. I couldn't ask for more. Wisteria House has been a God Send to only for my mother but also for me. Having to walk away from mum even when she is having a bad day and be confident that all the staff will really care for her is priceless.
Many thanks for taking the time to submit this lovely review, it is much appreciated by all of us, its true that there is always something going on at Wisteria House!. Excellent care that offers the confidence so you know your mum is safe and cared for is just so important, thank you for saying that, it means a lot to us.
The staff at Wisteria House appear cheerful and kind. Since I am not in a position to care for my partner myself, Wisteria House seems to be the next best solution. They have also been kind and understanding to me.
My mother was admitted as an emergency placement. The staff are wonderful, helpful and understanding. They have been amazing with mum, who has had a number of issues medically, which they are dealing with or have dealt with in a professional manner.
Many thanks for taking the time to give us this wonderful review, we all really appreciate it.
Wisteria House at Woolwell have taken exceptional care of my mother. She was very weak and frail when she arrived and now she has improved so much physically. They encourage her to take care in activities and respect her choices. They keep me informed and updated with any changes, issues, or concerns. Wonderful staff and ethos.
Thank you so much for your review. These comments mean a lot to us all. It's so rewarding to see a transformation from when someone arrives to when they have settled in, it's amazing what a difference it all makes to their quality of life. We all enjoy good food, a chat over a cup of tea, and to be a part of something.
My mum has been at Wisteria for almost a year. During that time myself and the rest of the family who visit regularly have been impressed with the facilities available as well as the whole team of staff that contribute to the care and wellbeing of my mum. Wisteria House is a welcoming place with a number of different areas that the residents can undertake different activities. The staff are always kind, helpful and welcoming to my family and also to my mum. There are numerous people that visit Wisteria to entertain the residents (singers, Plymouth Argyle staff to demonstrate light exercises, and even small animals). Mum enjoys the food, which is home cooked and healthy and on nice days she likes to sit in the lovely garden with us. Overall I'm very happy with the care my mum receives at Wisteria House at Woolwell.
I just wanted to say a big thank you for this lovely review. We are fortunate to have an amazing staff team who offer the best care in surroundings that can adapt to many different types of activities which are so important to many of our residents, as you say the wonderful garden is a real bonus!
Mum has been at Wisteria House over 2 years now and the care she is receiving is truly 5 star. The Home look after her every need from The lovely meals,the entertainment,the cleanliness of her room and most of all the wonderful staff, who are very experienced in dealing with Alzeimers/Dementia residents. Wisteria House is run in a very professional manner which is why mum seems to be happier in herself all credit to the staff and management.
Thank you so much for this wonderful review, we all really appreciate your comments, they mean a lot to us.
Lovely staff, friendly, always makes us feel welcome, would recommend this home, they have great activities, have singers in, they do very good raffles at Easter time and Christmas time, and they also do a summer fair with a raffle too.
Thank you so much, we love a good raffle, lots of entertainment and the occasional party here at Wisteria House!
I couldn't wish for a better place for dad to be.
On behalf of all of us here at Wisteria House, a huge thank you for taking the time to place this lovely review. Thank you for trusting us to care for your father. We get to know our residents, from knowing their favourite meal to their preferred way to pass their time. Each person is individual and is treated as such. Your kind words are much appreciated.
It was a difficult decision to place my Mum in a care home after the passing of my father. My mum has complex health needs that I am simply unable to help with. The staff at Wisteria house are friendly, kind l, always smiling and nothing is ever too much. They keep me informed on all her needs. They have made the transition for her the smoothest it could be and looked after my Mum. I am truly grateful to you all.
Thank you so much for this wonderful review. It is a difficult decision to entrust the care of a loved one to others, but a great relief when that decision proves to be the right one.
I can't thank all the staff at Wisteria House Woolwell enough for the beyond excellent care they continue to give to my darling Mum and to our family. Mum went into Wisteria after a few stressful hospital stays and it was a difficult time for us all. Since being at Wisteria, Mum has thrived. She is so well cared for by everyone. She has the most wonderful friends, the food is amazing (very fresh and wholesome and always available), the gardens are so beautiful and so peaceful and Mum has her sparkle back again. When we visit and take Mum out, the staff are all warm and helpful and professional and we are always welcome. Mum says she is happy and never wants to live anywhere else now. That is testament to the wonderful staff, the ethos and environment. Thank you for supporting us, and especially Mum, and enabling us to make more happy, quality memories with Mum.
Thank you so much for this wonderful review, we all really appreciate your comments. We feel that Wisteria House is a big family that brings people together and gives them the best possible quality of life. Thank you again.
Mum enjoys the day care at Wisteria House. The staff are very kind, helpful, understanding and there is always a happy atmosphere. Staff have also been support to me. Mum enjots seeing the other ladies and gentleman and having a chat. Mum loves the activities provided and enjoys the food.
Thank you so much, I'm so pleased that you mum gets real enjoyment from her day care here at Wisteria, its true there is always something going on!
It is awful to see a loved one suffering from dementia, I feel the staff at Wisteria House have given Dad the best substitute for feeling 'at home' as his health allows.
Thank you so much for taking the time to submit this wonderful review, the staff team really appreciate comments such as these, its exactly what we aim to achieve for our residents and their families.
I love Wisteria House. The facilities are incredible. The grounds are beautiful. Her room is bright and clean. The best thing, far and above all others, is the staff. I couldn't do what they do. Just amazing.
Many thanks for your review from all the staff team, we all really appreciate your comments.
Wisteria has such a fantastic setup, especially for dementia residents. Colour-coded doors for toilets. The staff wear casual clothing to lower the feeling of authority and formality. Nan can be challenging and they deal with her so well. Being overstaffed enables efficiency. Nan enjoys the food and there are activities almost daily! Food tasting, sports, live music, dressing up and having a good laugh in the process. Parting thoughts - you'd struggle to find a better quality of life given the circumstances for your loved ones.
Many thanks for taking the time to submit this review, it really does mean a great deal to us and is very much appreciated.
Care is the 5-star element of Wisteria House. The staff are wonderful and show such kindness and empathy to the residents. The house is bright, warm and beautifully furnished and the bathrooms are modern and spotless. A beautiful home. I can not fault Wisteria for its dedication to delivering quality of life to its residents.
Very nice here, settled recently.
The facilities are wonderful and the home is extremely clean. We wish to thank the wonderful staff for all they do for our father.
The whole building is used by the residents as their own home. There is nothing regimental, they can do anything they wish to do - watch TV, cups of tea in their room, and activities are plentiful, entertainment. The staff are all well-organised and nothing is too much trouble - all in all 5 stars!
We have found Wisteria House (Woolwell) Dementia Care to be a loving, caring home for all its residents. It is everything a care home should be. The staff are a dedicated, friendly team and cares deeply for its residents. They offer lots of activities and have various people coming in to entertain the residents. The accommodation is excellent. The grounds are kept immaculate. Meals are varied and nutritious. Alternatives are available if a resident doesn't want the main choices. The standard of cleanliness is excellent. All homes should be at this standard. So, it's a big thank you to all the staff and managers for making my sister and the other residents stay as homely as possible.
Wisteria House (Woolwell) Dementia Care has been a breath of fresh air, having had to place my mother in two other care homes first. The home does have excellent activities but my mother is bedbound in her room and not able to take part. The staff have tried to engage her more (lights, music, very large PC screen). We do wish the home could provide more information on the residents' actions, behaviours etc. But they are very quick to inform us of any critical change. I thank the staff and the homeowner wholeheartedly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2024Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wisteria House Dementia Care (Woolwell).
There are no upcoming events for Wisteria House Dementia Care (Woolwell).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Wisteria House Dementia Care (Woolwell).
Meet the Team (3)

Leanne's specialism is in compliance, keeping on top of the very complex regulations that come with the territory in the care world. She is also involved in recruitment and training sufficient well trained staff to meet the needs of those living in the home.

Jade has 15 years experience in care, 3 of those at our Stoke home alongside Leanne, moving there from our Stoke home working with Carole. Jade has achieved her LMS 5 along with a host of other qualifications along the way. Jades positive and bubbly personality mean that she is perfect for her role as lead in quality of life. Making sure our residents are entertained and stimulated, ensuring an amazing quality of life. Her ever growing specialisms include reducing anxiety and stress. Jade and her team provide relationship care from 8am to 9pm everyday. She also organises regular visits around our community as well as entertainers such as musicians, pet therapy, gardening and much more besides.

Carrie spent many years at our Stoke home working with Carole as deputy manager. She achieved her LMS 5 and moved to join Leanne when we opened the home in 2022. Carrie is responsible for all aspects of healthcare including overseeing the care team, administering and recording medications, working closely with visiting professionals such as doctors, social workers and district nurses.
Frequently Asked Questions about Wisteria House Dementia Care (Woolwell)
What types of Care is Wisteria House Dementia Care (Woolwell) registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Wisteria House Dementia Care (Woolwell) have?
There are 33 Single Rooms.
What are the Facilities & Services at Wisteria House Dementia Care (Woolwell)?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Wisteria House Dementia Care (Woolwell) to the centre of Plymouth?
4.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Woolwell) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Woolwell) has an Enhanced Service -more info.