Hill House Nursing Home

My father spent 5-6 weeks here and would definitely not recommend this home to any loved ones or friends. Always understaffed, management is awful! The actual care team (nurses, carer assistants) are lovely people, they just can't manage the workload. The rooms are adequate and the food is okay, but that's the only real positive thing I can say. More of a business than an actual "care" home in our opinion so definitely avoid if you can.

The moment I was received, the welcoming was very warm. I settled immediately into my room. Ample room and lovely window view. The staff were outstanding and nothing was too much for me to ask. Everything, and I mean everything was done with great alacrity and sincerity. The food was "fantastic" home-cooked, and the care put into the daily bakes "wow", superb food. All in all, I would like to give a big thank you to all of the team. Keep it up.

I spend at least 4 hours every day to help feed my husband and do his personal care (shaving, cleaning nails and teeth).

My husband has been a resident in Hill House Nursing Home for just over two years. My family and I are completely satisfied with the care he has been (an still is) receiving. All the staff are lovely and the home is always clean and well-run. As visitors, we always feel welcome and I truly believe he could not be better off anywhere else.

My husband is cared for with dignity and respect. The staff are caring and supportive of us both. The manager is readily available and visible on the floor and never makes you feel she is too busy to listen. There are dedicated entertainment staff and activities and entertainment is provided almost daily. The staff of all grades work together as a team to create a professional but warm, friendly atmosphere. Any small problem is dealt with timely and respectfully. Open visiting makes me feel welcome. I knew immediately that Hill House was the best place to help us both adjust to the difficult decision of my husband going into care.

A very caring home. The staff are very attentive to their residents and needs and nothing seems too much trouble for them. Activities are organised and seemed to be enjoyed. Certain events of the year are always recognised and seem well received by all. A lovely home with a pleasant outlook, well organised, always clean and tidy.

Recently my dad has been very poorly and unable to eat or drink anything. The dedication the team showed him has been amazing. They were quick to respond to his difficulties and contacted all relevant parties. He is now sat up and bright! Really can't thank everyone enough for the devotion and care they have given him. They have really shown that it is not just a job and they really do care. Thank you.

I am not a religious person but if you believe in angels, they are working at Hill House. Every single member of staff deserves praise and endless thanks. They are all very special people to deliver care with love, empathy and unbelievable kindness. Everyone is treated with dignity and respect, despite of challenging circumstances. For the first time, I had piece of mind that my beloved mum would be cared for as I had cared for her. Thank you from my heart.

I applaud you all and thank you sincerely. Anyone reading this and undecided about where to look for a placement for their loved one, need look no further.

My aunt is at Hill House for palliative care. She is 96 and on end-of-life care. The staff are very friendly and attentive, and she is very well looked after.

PS: We all liked the live music.

My sister is so well cared for by very loving staff. She is always clean well dressed and very happy. We are made so welcome when we visit even when we have our dog with us. Her hair and nails (manicures) are regularly done.

The staff at Hill House Nursing Home are amazing, always got time even though they are extremely busy. My mum is very well cared and looked after. Having access to the online care control, I can see the daily comments that are made regarding Mum and what she has been doing (mainly singing!). I would love to move my mum closer to where I live but know that would not be in the best interests for my mum and whether she would get the same care/assistance/cuddles/tea cakes/nails painted as she does at Hill House. Thank you to all staff involved.

Thank you to everyone at Hill House who accompanied my mother to her peaceful passing.

Nursing care for Dad until he died was wonderful. Mum also in the home but she is moving to "residential care" as she doesn't currently need nursing. Staff very kind to her. Thank you.

All the staff are amazing, but our regular contacts are all worthy of the highest direct praise: they all provide excellent services in nursing, nutrition and activity care - wonderful!

All the staff have been friendly and approachable which is important during this hard time for our family. Thank you all.

I certainly like being here, the staff are lovely and look after me.

Very well run nursing home, clean and tidy. Residents looked after well. Staff are very pleasant and helpful with good organisation skills.

Absolutely wonderful, the staff are excellent. Never had to wait for them to come, I can ring the bell day or night.