Hill House Nursing Home

Park Avenue, Brixham TQ5 0DT
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9.6 63 Reviews
  • Hill House Nursing Home, Brixham
Hill House Nursing home has been providing excellent care and supporting residents since it opened in 1965. Most of the bedrooms are en-suite and located in a bright purpose built extension. Part of the home dates from the 14th century with exposed beams, inglenook fireplaces and is steeped in character.

Hill House ensures that residents have all their home comforts and receive outstanding care from the highly skilled nursing, caring and professional staff.

The home prides itself on its professional and holistic service. There is a full range of social activities and an entertainment programme led by an activity coordinator who devises a wide range of activities to meet resident’s abilities and interests. Well being is very important to the home and the home also ensures freshly cooked wholesome food is served at all times.

Visitors are welcome at any time. Please call for a brochure or visit.
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Care Provided by Hill House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1450
  • Self-Funded Residential Dementia Care: £1427 – £1600
  • Self-Funded Nursing Care: £1308 – £1450
  • Self-Funded Nursing Dementia Care: £1427 – £1600
  • RESPITE Self-Funded Residential Care: £1308 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1427 – £1600
  • RESPITE Self-Funded Nursing Care: £1308 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1427 – £1600

Everything is included except podiatry , hairdressing services, Dental services, hearing services and opticians.

These prices are only a guideline, please contact Hill House Nursing Home to find out the exact price for your requirements.

Contact Hill House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hill House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Carol Ashmore (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (32)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome at any time, please check with the homes before attending in case the individual being visited might be otherwise engaged.

Parking

  • Big private car park at the front of the building

Hill House Nursing Home Reviews (63)

9.6

Hill House Nursing Home has a Review Score of 9.6 (9.615) out of 10, based on 15 reviews in the last 2 years.
Over all time Hill House Nursing Home has 63 reviews.

Overall Experience
  • 55
  • 6
  • 0
  • 2
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Date Published
  • 63
  • 5
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  • 15
  • 48
Reviewer Connection to Hill House Nursing Home
  • 18
  • 11
  • 9
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  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
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Total of 63, showing 21-40
Review from Charles L (Son of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed here for end-of-life care and was in the home for about five weeks until her death. During those weeks she and her close family visitors were treated with the utmost kindness and care by all members of the team. There was humour and tenderness in how the tasks of caring for a very
frail person were undertaken and the attention from the medical staff was first-class throughout.
Thank you to everyone at Hill House who accompanied my mother to her peaceful passing.
Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home
Thank you for taking the time to complete a review especially at such a sorrowful time for your family and yourself. I am aware that my team do strive to excel at delivering a high standard of EOL…read more
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Review from R R (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing care for Dad until he died was wonderful. Mum also in the home but she is moving to "residential care" as she doesn't currently need nursing. Staff very kind to her. Thank you.
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Review from A H (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to offer full praise for Hill House Nursing Home and their entire team: they are exemplary. Nothing is ever too much to ask; from the managers to the carers, nurses and auxiliary staff - each and everyone I have spoken to have always been courteous, caring and efficient.
All requests and
queries have been attended to immediately, with the greatest care and to the highest standards. Despite being incredibly busy, they always make time to give full and detailed updates over the phone.
Their online system gives us peace of mind knowing we can check on Mum whenever we need to. Having the ability to monitor her happiness, health, food intake, weight etc, at the touch of a button is a source of huge comfort to Mum and the whole family.
All the staff are amazing, but our regular contacts are all worthy of the highest direct praise: they all provide excellent services in nursing, nutrition and activity care - wonderful!
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Review from F W (Daughter-in-law of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has received great care during her time at the home. She is there to receive end of life care and I feel she has received a high level of care with dignity and respect for her wishes.
All the staff have been friendly and approachable which is important during this hard time for our
family. Thank you all.
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Review from Elizabeth H (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I certainly like being here, the staff are lovely and look after me.
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Review from C R (Friend of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well run nursing home, clean and tidy. Residents looked after well. Staff are very pleasant and helpful with good organisation skills.
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Review from Margaret W (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful, the staff are excellent. Never had to wait for them to come, I can ring the bell day or night.
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Review from B T (Respite Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My time at Hill House has been very good. The staff have been great and nothing is too much trouble no matter what time of the day it is. They also find time to have a little chat no matter how busy they are. I could not have had better treatment and would recommend Hill House any time.
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Review from Jane W (Wife of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Hill House at the end of November in 2019. The staff treated him with dignity and care. They looked after him extremely well. They truly cared for him as a person with personality and genuinely did everything for him. He passed away in August this year.
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Review from Kate R (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In February 2018, my mum was seriously ill, and we were told she needed end of life care. Mum had worked at Hill House for 10-years, and for us, as a family, there was no debate. Thankfully there was a room for her, and so there it began.
We began to prepare for the worst, but with all of their care,
she began to improve and went from strength to strength. I discussed her health care plan and the struggles we’d had in the past, (I’d lost my mum long before the physical illness) and the sisters put a new plan in place; slowly the mum I’d lost was making a comeback!
Fast forward two years, dedication in personal care, compassion, patience, individual needs, excellent meal services, laundry and love!
All the staff are very friendly, knowledgeable and accommodating and nothing is too much trouble.
I truly believe had she not been able to live at Hill House we may not have had her with us now.
I would highly recommend to anyone who wants their loved ones in that special homely place.
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Review from Gareth W (Son of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Hill House Nursing Home for several months while under the palliative care team, coordinated through a local hospice. We came to choose Hill House because of its outstanding reputation as one of the best in our area. I have to say that this advice was wrong..........I believe
it is the best.
My wife is a clinical nurse manager and has an extensive background in caring for the elderly. On a professional level, she was highly impressed.
From mine and more importantly my dad's perspective, Hill House was a safe, happy and caring environment that did everything practical to make my dad's end of life care as good as was possible. His medical condition was especially complicated, but Hill House met his every need. The location, parking, room and food were first class. Most importantly, the nursing care and the work of the nursing assistants was of the very highest order.
On behalf of my dad and all our family thank you Hill House Nursing Home.
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Review from C R (Respite Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had an excellent stay here.
The staff are professional and friendly.
The rooms are clean and comfortable, good standard of cleanliness/care.
All my needs have been met. I have been here for physio under the ICT.
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Review from M S (Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good stay at Hill House Nursing Home. The staff were very cheerful and friendly. Nothing was too much trouble.
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Review from Peter H (Friend of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Judgement from non-care-professional with positive intention! spent over 60 minutes!
Plus points: committed personnel/staff, doing the best they can for the residents and activities including animals
(I cannot judge the professional skills of the staff)
Minus point: Too old, too out of time, not
efficient housing/building with a labyrinth of corridors and stairs with a too low ceiling.
Minus point: carpets on the floor are outdated (absolute NO-GO) since 1900 in nursing-homes. Resulting in urine-smell in corridors, staff cannot help it nor prevent it.
Minus point: inadequate, uncomfortable, inefficient seats/beds. Personnel should be able to easily reposition residents in an easy and not too physical way. Best would be when personnel should only put residents in a clean seat/bed. Further only move seat-bed from room to social room. Seat-bed could maybe be equipped with more personal entertainment facilities. (need will differ per person) so personnel could spend more time with residents.
In total, I appreciate the intention of Hill House and admire the committed work-attitude of the personnel, but this nursing home should be replaced by a modern house with facilities like wide corridors, without stinky carpet (which personnel simply cannot keep clean) and efficient roomy rooms and social facilities, in general, to ease the work of the personnel to provide more work pleasure and more time to be spent with the residents, which is their core-task.
This will reduce work stress which will benefit all involved: the residents, the personnel and the management, likely reduce workers-illness etc.
Reply from Tracy Lowe, Office Manager & Company Secretary at Hill House Nursing Home
Thank you for your review. I understand you are a friend that visits from Holland twice a year and I am aware that the module there is very different from the English home to home approach. We have…read more
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Review from B A (Resident) published on 3 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have got stronger - treated with care and respect, and any request sorted (except for sorting out the TV connection to the TV, which became frustrating). Food request no bother. Noticed how caring and patient all staff are to other patients who were not as able-bodied or able to verbalise their needs.
But feel, bodily inspections (particularly feet) should be done at least once a month for these types of patient - especially if they can't ask for it themselves.
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Review from C S (Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came here with mixed thoughts after coming from the hospital now received with warmth and dignity. Over the period of being here, my fears gave way to a sense of peace and being safe. This has come by through the wonderful staff with their care, warmth and dedication. I have been treated as a person,
not a number. Their brightness and infectious laughter lifts your spirits.
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Review from D C (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hill House for two years, prior to her passing away. She received excellent care during that time and was always treated with courtesy and respect by all staff. Her visiting family were warmly welcomed and kept fully updated on her medical condition. The entertainment programme
is run by devoted staff and is both stimulating and enjoyable. Her room was well equipped, had plenty of storage and was always clean. Laundry was carried out efficiently. Drinks, biscuits and cake were delivered with a cheerful smile and a chat. Overall, I highly recommend Hill House and give it the highest ratings.
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Review from M D (Wife of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hill House staff were far and above my expectation from all the care and kindness to my husband and myself, to his meals and most impressive, his clothing was ironed and hung up was lovely.
My husband was only with you for ten days but I was so very glad he ended his life in your care.
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Review from Dorothy C (Niece of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are most impressed with the communication at Hill House - among the staff, between staff and residents and between staff and family of the residents.
We have found the laundry services to be very efficient and also the staff cheery and caring.
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Review from Susan S (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have ticked all the boxes below relating to all areas of this nursing home as excellent.
I need not add anything more. The nurses and staff are above exemplary and I feel safe in the knowledge that my beloved mother is receiving the very best care that she could get. The overall atmosphere is joyous.
The activities care staff are wonderful. The ladies serving tea and refreshment I now consider my friends. I would recommend this nursing home without a doubt.
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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Hill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for Hill House Nursing Home is calculated as follows: ( (133 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 179 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Tracy

Tracy Lowe

Job Title: Finance Manager Joined: 2000

Tracy has worked for the company for over 24 years under different owners. She started as an office assistant and worked her way up to company secretary. Once the company was bought in May 2019 she started her new role as Finance Manager.

Marta

Marta Broyd

Job Title: Director Joined: 2019

I have worked in Social Care for over 19 years, working my way up from support workers.
I have been with Human Touch Group for 5 years, in the past I have been a trouble-shooter / turnaround specialist for care homes to achieve a good CQC rating.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Nursing Home to verify any information. View our terms and conditions. Hill House Nursing Home has an Enhanced Service - more info.