Avon Reach

Having a lovely Christmas at the home it was mum's Birthday in January. I was so pleased to see the effort everyone put into making mum's day very special. From a banner on her door to presents, a card, a big Birthday cake, singing happy birthday and a happy birthday message from everyone of the staff we met that day. Thank you to you all.

I have been in Avon Reach for almost 12 months and I have extremely good care and find have no cause for complaint.

Very satisfying.

My grandmother is at Avon Reach and receives an excellent standard of care. The team are very friendly and always have time to help. The manager is always seen speaking to residents and provides a very cheerful and friendly atmosphere.

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

Could not possibly wish for a better place or nicer staff - Very grateful for all they do.

Staff very welcoming, clean room, enjoyable buffet with a good selection of sandwiches and cakes. Didn't experience activities.

First rate food and a good spectrum of entertainers outside visits and craft education.

My mother fell and broke her hip at the age of 85. After discharge from hospital, she went to Avon Reach. All the staff are very welcoming to her and all own family. She has been cared for very well and has gained confidence again. My father has also been treated well and kept informed of her progress, sharing meals with her from time to time.

Having worked in aged care for many years in Australia I was most impressed with the standard of care at Avon Reach. Matron and all her staff have created a wonderful, professional and caring home for all the residents. I have been most impressed with all aspects of the home and truly thank all the staff for the care and empathy shown to my aunt. Keep up the great work.

I always feel welcome when I visit my friend, her room is always very clean and the carers are always happy to serve tea and coffee with biscuits as we require them. I would recommend this home with such high standards to my family and friends.

95% content with generally overall excellent level of care provided, ambience of home is that of a small hotel. Only downside is feeling that staff just do not have the time to devote to feeding and drink supply to my wife who is wheelchair bound and virtually helpless - although they do their best. Having attended nearly every day for a year I have never seen or heard staff treat any resident with less than great courtesy and dignity.

Friendly, responsive, professional, clean, efficiently run, good food responsive staff. Pit physiotherapist/occupational therapist could not have visited.

My mother is happy and very well looked after. Staff are friendly and helpful. Matron is always available and helpful.

Mum was too blind and too confused for this and so concluded the TV didn't work. The second was night time incontinence. It sometimes took the carers too long to get to her in time to prevent an accident. However, they did their best to manage this.

The management were very helpful in finding a respite place for my mother at fairly short notice. All the staff were welcoming when she first arrived and were always very friendly and helpful when I visited. If my mum had any problems with health issues the nurses always called me to let me know. Avon Reach was always homely and welcoming and I would not hesitate to recommend it to any other families.

All the staff were very kind and caring, which made me feel very much at home.

We visited without giving notice and felt very welcomed. The staff were getting my brother washed and dressed and we took him to the lounge where the friendly dog club were having a session with the other residents. Coffee was available as we chatted to my brother and a drink was brought to him. We were offered lunch, though we declined, and planned to come back in the afternoon and had the same good experience and similarly in the evening!

My father-in-law had been here for three and a half years since the early days for which he was very troubled and confused. He has settled and in his words "is very contented". He had caring and good support in the early days which was very difficult for him and for us. We are notified if any change in him, therefore as his family we're happy with his care. We had a family wedding last month, for which they supported wonderfully, allowing him to be present and us to be assured that he was well looked after. Thank you

Standard of the Nursing Home was first class. Care and attention from the staff is excellent. I look forward to my next respite visit.