Avon Reach, Christchurch, Dorset
Avon Reach, Christchurch, Dorset
Avon Reach, Christchurch, Dorset

Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history. It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area you can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

Group: Colten Care Ltd

Person in charge: Ruth Wildman (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Avon Reach is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH23 4AH.

Wilts & Dorset Buses service Christchurch and the surrounding areas. Services are frequent and there is a bus stop situated near the home.

The nearest train station is Christchurch and buses then run to Mudeford from the station.

Visiting:

At Avon Reach, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

Avon Reach has its own car park just outside the front of the home. If you know when you are planning to visit, get in touch and a space can be saved for you.

Latest Care Quality Commission* Report on Avon Reach: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 22 May 2017

Nursing & Residential home

Reviews

9.8 Avon Reach has a Review Score of 9.8 (9.781)

The Review Score of 9.8 (maximum of 10) for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Avon Reach in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.781 for Avon Reach is calculated as follows: ( (252 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 311 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Avon Reach is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 19 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Reach?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Reach

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    8
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My Mother has now been in Avon Reach for three and a half years. We expect her to spend the rest of her life there and would not wish for her to be moved to another home. Firstly because she is so happy there and secondly because all the staff are so amazing with her. I live abroad so only get over twice a year to see her but because she is in such safe hands, I never worry.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mummy has been at Avon Reach since December 2013 and cannot be happier with the care she is provided. Everyone is so caring and she feels safe and is very happy. As I am a healthcare professional, I would consider myself more critical than many. They have stayed on top of all of her medical problems, informed myself and sisters promptly of any issues. As all three daughters live abroad it was important that Mummy was in an excellent facility.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care from friendly, cheerful, helpful staff in comfortable rooms with interesting car park/entrance views. I want to come back if the situation permits.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Generally, the whole home is run in a professional manner. Very friendly staff, but personally I feel more are needed. I have self-funded my own physio during my stay and was under the impression that some staff were going to watch what needed doing and assist during days I had no physio visit. This hasn't happened.

How likely would you be to recommend Avon Reach? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Having a lovely Christmas at the home it was mum's Birthday in January. I was so pleased to see the effort everyone put into making mum's day very special. From a banner on her door to presents, a card, a big Birthday cake, singing happy birthday and a happy birthday message from everyone of the staff we met that day. Thank you to you all.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been in Avon Reach for almost 12 months and I have extremely good care and find have no cause for complaint.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfying.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My grandmother is at Avon Reach and receives an excellent standard of care. The team are very friendly and always have time to help. The manager is always seen speaking to residents and provides a very cheerful and friendly atmosphere.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could not possibly wish for a better place or nicer staff - Very grateful for all they do.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very welcoming, clean room, enjoyable buffet with a good selection of sandwiches and cakes. Didn't experience activities.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very helpful, caring and positive approach. Always attentive in a pleasant and happy atmosphere a feeling of one to one attention.
First rate food and a good spectrum of entertainers outside visits and craft education.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother fell and broke her hip at the age of 85. After discharge from hospital, she went to Avon Reach. All the staff are very welcoming to her and all own family. She has been cared for very well and has gained confidence again. My father has also been treated well and kept informed of her progress, sharing meals with her from time to time.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having worked in aged care for many years in Australia I was most impressed with the standard of care at Avon Reach. Matron and all her staff have created a wonderful, professional and caring home for all the residents. I have been most impressed with all aspects of the home and truly thank all the staff for the care and empathy shown to my aunt. Keep up the great work.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I always feel welcome when I visit my friend, her room is always very clean and the carers are always happy to serve tea and coffee with biscuits as we require them. I would recommend this home with such high standards to my family and friends.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly, responsive, professional, clean, efficiently run, good food responsive staff. Pit physiotherapist/occupational therapist could not have visited.

How likely would you be to recommend Avon Reach? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is happy and very well looked after. Staff are friendly and helpful. Matron is always available and helpful.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

95% content with generally overall excellent level of care provided, ambience of home is that of a small hotel. Only downside is feeling that staff just do not have the time to devote to feeding and drink supply to my wife who is wheelchair bound and virtually helpless - although they do their best. Having attended nearly every day for a year I have never seen or heard staff treat any resident with less than great courtesy and dignity.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Avon Reach responded to this review on 23 Aug 2016:

Thank you for your kind comments about the excellence of care at Avon Reach and the courtesy and dignity shown by staff. Regarding the amount of time staff can devote to feeding and supplying drink, please be aware we put a great deal of effort into appreciating and acting on the different needs that everyone in our care has. I understand you do like to come in every day and assist your wife personally, something we of course support. At other times, however, staff will provide assistance with food and drink. Our staffing levels are regularly acknowledged as being among the best in the care sector but I would encourage you to speak directly with the Home Manager if you feel your wife needs further help. Thank you, again, for your review.

All the staff were lovely - very caring, nothing is too much trouble. There were two problems, but the home could have done nothing more as this was beyond them. The first was the TV, if a channel button was pressed twice it went through from terrestrial to a sky channel.
Mum was too blind and too confused for this and so concluded the TV didn't work. The second was night time incontinence. It sometimes took the carers too long to get to her in time to prevent an accident. However, they did their best to manage this.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The management were very helpful in finding a respite place for my mother at fairly short notice. All the staff were welcoming when she first arrived and were always very friendly and helpful when I visited. If my mum had any problems with health issues the nurses always called me to let me know. Avon Reach was always homely and welcoming and I would not hesitate to recommend it to any other families.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff were very kind and caring, which made me feel very much at home.

How likely would you be to recommend Avon Reach? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited without giving notice and felt very welcomed. The staff were getting my brother washed and dressed and we took him to the lounge where the friendly dog club were having a session with the other residents. Coffee was available as we chatted to my brother and a drink was brought to him. We were offered lunch, though we declined, and planned to come back in the afternoon and had the same good experience and similarly in the evening!

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My father-in-law had been here for three and a half years since the early days for which he was very troubled and confused. He has settled and in his words "is very contented". He had caring and good support in the early days which was very difficult for him and for us. We are notified if any change in him, therefore as his family we're happy with his care. We had a family wedding last month, for which they supported wonderfully, allowing him to be present and us to be assured that he was well looked after. Thank you

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Standard of the Nursing Home was first class. Care and attention from the staff is excellent. I look forward to my next respite visit.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have confidence in staff and management and find the home extremely efficient, whilst still remaining very friendly with a relaxed atmosphere. Staff respond quickly and cheerfully to requests and there is not a constant ringing of bells so often to be heard in nursing homes. The menu is varied and not at all "institutionalised". Early days but I have visited a lot of nursing homes in a personal and professional capacity and so far it is one of the best.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Had a lovely lunch with Aunt, staff always polite and kind.

How likely would you be to recommend Avon Reach? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Avon Reach