Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH

Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history. It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area you can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

Group: Colten Care Ltd

Person in charge: Sam Reid (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Avon Reach is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH23 4AH.

Wilts & Dorset Buses service Christchurch and the surrounding areas. Services are frequent and there is a bus stop situated near the home.

The nearest train station is Christchurch and buses then run to Mudeford from the station.

Visiting:

At Avon Reach, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

Avon Reach has its own car park just outside the front of the home. If you know when planning to visit, get in touch and a space can be saved for you.

Latest Care Quality Commission* Report on Avon Reach: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Avon Reach in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.772 for Avon Reach is calculated as follows: ( (342 Excellents x 5) + (78 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 430 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Avon Reach is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Avon Reach has a Review Score of 9.6 (9.605) from 36 Reviews


Average Ratings

  • Excellent
    29
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Reach?

  • Extremely LIKELY
    32
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Reach

  • Resident / Service User
    12
  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

Visiting Avon Reach for the first time, we knew mother would be happy to live there. The staff were very welcoming and the tour of the ground floor and bedrooms showed a lovely environment. This is the third year mother has been at Avon Reach and she continues to thrive and most importantly, be happy and content.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.9 out of 5

I can not recommend Avon Reach highly enough. My father spent his last few years there in total comfort with amazing care. All the staff and the 24/7 nursing care was of the highest standard.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

My father spent the last two years of a long and happy life at Avon Reach and he loved living there. They are an absolutely fabulous team of professional, caring and lovely people. They were attentive and supportive of my father and all his family throughout his time there and when the sad day came they were fantastic; making a sad occasion pass with dignity and love. I will be eternally grateful to all of the staff at Avon Reach for looking after my father with such care and being so helpful to us as a family.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

I was made very welcome and very well looked after.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.4 out of 5

While my father was living at Avon Reach, initially for respite and then gradually progressing into nursing care, he was treated with utmost courtesy and kindness, always considering his opinions first. He became iller after Christmas and we were kept informed of any changes immediately. We would definitely recommend this home from home.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

I was a resident for two weeks. I hadn't been very well and my daughter and son-in-law had a holiday booked. As I live in farm cottages she suggested that I come in as she felt I would be cared for and fed and it would put their minds at rest.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.4 out of 5

I find this care home very homely and staff are all very friendly, the residents are treated as an individual respecting all their needs. I sometimes think there's not enough staff to see to everyone's needs at once but residents look, clean and happy. I was always made to feel very welcome.

How likely would you be to recommend Avon Reach? Likely

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Average Rating:   4.1 out of 5

I am happy here and I like my room.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

I love it here. It is very enjoyable and helpful.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

In my experience, this is the very best place I've been.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother has now been in Avon Reach for three and a half years. We expect her to spend the rest of her life there and would not wish for her to be moved to another home. Firstly because she is so happy there and secondly because all the staff are so amazing with her. I live abroad so only get over twice a year to see her but because she is in such safe hands, I never worry.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

Mummy has been at Avon Reach since December 2013 and cannot be happier with the care she is provided. Everyone is so caring and she feels safe and is very happy. As I am a healthcare professional, I would consider myself more critical than many. They have stayed on top of all of her medical problems, informed myself and sisters promptly of any issues. As all three daughters live abroad it was important that Mummy was in an excellent facility.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Excellent care from friendly, cheerful, helpful staff in comfortable rooms with interesting car park/entrance views. I want to come back if the situation permits.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.7 out of 5

Generally, the whole home is run in a professional manner. Very friendly staff, but personally I feel more are needed. I have self-funded my own physio during my stay and was under the impression that some staff were going to watch what needed doing and assist during days I had no physio visit. This hasn't happened.

How likely would you be to recommend Avon Reach? Likely

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Average Rating:   4 out of 5

Having a lovely Christmas at the home it was mum's Birthday in January. I was so pleased to see the effort everyone put into making mum's day very special. From a banner on her door to presents, a card, a big Birthday cake, singing happy birthday and a happy birthday message from everyone of the staff we met that day. Thank you to you all.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.6 out of 5

I have been in Avon Reach for almost 12 months and I have extremely good care and find have no cause for complaint.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Very satisfying.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.4 out of 5

My grandmother is at Avon Reach and receives an excellent standard of care. The team are very friendly and always have time to help. The manager is always seen speaking to residents and provides a very cheerful and friendly atmosphere.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Could not possibly wish for a better place or nicer staff - Very grateful for all they do.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Staff very welcoming, clean room, enjoyable buffet with a good selection of sandwiches and cakes. Didn't experience activities.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.7 out of 5

Very helpful, caring and positive approach. Always attentive in a pleasant and happy atmosphere a feeling of one to one attention.
First rate food and a good spectrum of entertainers outside visits and craft education.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

My mother fell and broke her hip at the age of 85. After discharge from hospital, she went to Avon Reach. All the staff are very welcoming to her and all own family. She has been cared for very well and has gained confidence again. My father has also been treated well and kept informed of her progress, sharing meals with her from time to time.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

Having worked in aged care for many years in Australia I was most impressed with the standard of care at Avon Reach. Matron and all her staff have created a wonderful, professional and caring home for all the residents. I have been most impressed with all aspects of the home and truly thank all the staff for the care and empathy shown to my aunt. Keep up the great work.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

I always feel welcome when I visit my friend, her room is always very clean and the carers are always happy to serve tea and coffee with biscuits as we require them. I would recommend this home with such high standards to my family and friends.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

Friendly, responsive, professional, clean, efficiently run, good food responsive staff. Pit physiotherapist/occupational therapist could not have visited.

How likely would you be to recommend Avon Reach? Likely

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Average Rating:   4.9 out of 5

My mother is happy and very well looked after. Staff are friendly and helpful. Matron is always available and helpful.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.4 out of 5

95% content with generally overall excellent level of care provided, ambience of home is that of a small hotel. Only downside is feeling that staff just do not have the time to devote to feeding and drink supply to my wife who is wheelchair bound and virtually helpless - although they do their best. Having attended nearly every day for a year I have never seen or heard staff treat any resident with less than great courtesy and dignity.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.7 out of 5

Elaine Farrer, Operations Director at Avon Reach responded to this review on 23 Aug 2016:

Thank you for your kind comments about the excellence of care at Avon Reach and the courtesy and dignity shown by staff. Regarding the amount of time staff can devote to feeding and supplying drink, please be aware we put a great deal of effort into appreciating and acting on the different needs that everyone in our care has. I understand you do like to come in every day and assist your wife personally, something we of course support. At other times, however, staff will provide assistance with food and drink. Our staffing levels are regularly acknowledged as being among the best in the care sector but I would encourage you to speak directly with the Home Manager if you feel your wife needs further help. Thank you, again, for your review.

All the staff were lovely - very caring, nothing is too much trouble. There were two problems, but the home could have done nothing more as this was beyond them. The first was the TV, if a channel button was pressed twice it went through from terrestrial to a sky channel.
Mum was too blind and too confused for this and so concluded the TV didn't work. The second was night time incontinence. It sometimes took the carers too long to get to her in time to prevent an accident. However, they did their best to manage this.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

The management were very helpful in finding a respite place for my mother at fairly short notice. All the staff were welcoming when she first arrived and were always very friendly and helpful when I visited. If my mum had any problems with health issues the nurses always called me to let me know. Avon Reach was always homely and welcoming and I would not hesitate to recommend it to any other families.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff were very kind and caring, which made me feel very much at home.

How likely would you be to recommend Avon Reach? Likely

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Average Rating:   5 out of 5

We visited without giving notice and felt very welcomed. The staff were getting my brother washed and dressed and we took him to the lounge where the friendly dog club were having a session with the other residents. Coffee was available as we chatted to my brother and a drink was brought to him. We were offered lunch, though we declined, and planned to come back in the afternoon and had the same good experience and similarly in the evening!

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law had been here for three and a half years since the early days for which he was very troubled and confused. He has settled and in his words "is very contented". He had caring and good support in the early days which was very difficult for him and for us. We are notified if any change in him, therefore as his family we're happy with his care. We had a family wedding last month, for which they supported wonderfully, allowing him to be present and us to be assured that he was well looked after. Thank you

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.3 out of 5

Standard of the Nursing Home was first class. Care and attention from the staff is excellent. I look forward to my next respite visit.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

I have confidence in staff and management and find the home extremely efficient, whilst still remaining very friendly with a relaxed atmosphere. Staff respond quickly and cheerfully to requests and there is not a constant ringing of bells so often to be heard in nursing homes. The menu is varied and not at all "institutionalised". Early days but I have visited a lot of nursing homes in a personal and professional capacity and so far it is one of the best.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   4.8 out of 5

Had a lovely lunch with Aunt, staff always polite and kind.

How likely would you be to recommend Avon Reach? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 24 May 2018

Nursing & Residential home

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Avon Reach