Avon Reach

During the most difficult time, as a daughter of a resident, my Father received the very best of care. His needs were met in every way with dignity, compassion, respect, and professionalism. Also, as a relative in a highly emotional state, respect and support was given unconditionally. I couldn't recommend Avon Reach highly enough. Such a blessing.

I have been very impressed and delighted with the incredible love and care that my Dad has received since being at Avon Reach. Nothing was too much trouble for the staff and they had great interaction with my Dad. He was very much loved and his experience was very positive. Thank you.

The care home is one of the most beautiful facilities I've seen. The attention to detail and the cleanliness gave the atmosphere of a home rather than a clinic. Listening to the staff speak of my grandad and interact with my aunt it was evident that my grandad was treated as a friend and member of family, so much more than just a client.

This is the second respite stay at Avon Reach for my husband. - I always feel confident he will be well cared for - his needs change all the time and the management and the staff know how to deal with the situation.

My dad had a wonderful stay at Avor Reach following a replacement hip operation. He enjoyed the care, the food and the activities.

Bedding to improve.

Garden is beautiful.

My mother and I were supported by staff nurses who were so kind, empathetic and gentle when discussing advanced care planning. Their professionalism and honesty was significant for me as I was overwhelmed when discussing Mum's future wishes despite understanding that this is a crucial decision to have. Mum now has control and I have reassurance that her wishes will be respected.

Very comfortable and happy. But not quite ready for full-time care.

Thanks Avon Reach.

So very kind to my mother, it feels like home for her and I'm sure we will be back shortly. Thank you to all the wonderful staff.

Both of my parents were together there for almost a year. I found Avon Reach excellent. The manager was approachable. Staff work as a team, they are all caring, treated Mum and Dad with dignity and respect and the nurses, in particular, were very efficient and kind and communicated very well and were knowledgeable. It was a shame the clinical leads changed a lot. The food, catering staff and laundry were so kind and the receptionists were excellent. Avon Reach felt like family and I miss them. Just one concern, there were a lot of new health care assistant staff all at once during the year and that was unsettling for Mum and Dad.

Avon Reach is a modern care and nursing home run by Colten Care. It is well maintained with attractive pleasant surroundings. My wife spent 6 weeks in the home for respite care while I had a planned medical procedure and recovery. She suffers from loss of mobility, speech impairment, and tremors in both arms following a stroke, covid, and neurological problems. She was well looked after and cared for by the nursing and domiciliary staff despite her communication problems. Should the need arise for my wife to receive care again I would have no hesitation in returning her to Avon Reach Care and Nursing Home.

In my view, all the staff at Avon Reach were attentive, professional and compassionate. The home is always very clean and well-maintained and all levels of staff were friendly and competent. The nursing staff, in particular, seemed well-informed and always tried to provide a good service. When my mother passed away in the home, they were compassionate and treated her with great respect. The only issues seemed to be with the responsiveness of the GP surgery but the Avon Reach staff tried hard to get a prompt and thorough responses from them. The food quality and choices were excellent and I know the pre-dinner drinks were always enjoyed. There were thoughtful excursions and well-prepared and presented activities on a regular basis.

I was unsure about coming, as I am by nature not a joiner, but the amazing care and friendliness of all concerned soon banished my fears. A thoroughly enjoyable stay so thanks to all concerned.

On discharge from hospital, my father went into Avon Reach for support. The care Dad received was second to none. Nothing was too much trouble for all the staff. Sadly he passed away with me at his side and the staff were excellent. I would certainly recommend to anyone wanting excellent care in the lovely surroundings.

Excellent care provided for my mother by an attentive and caring staff.

Mum was very happy during her stay at Avon Reach, this was despite her being a very independent lady who had always looked after herself and her home very well. The staff were always very caring, warm and efficient. Nothing was too much trouble. The whole atmosphere was homely, clean and cheerful. As you approached the front door, there wasn't the nursing home smell some other homes have. Everywhere smelt pleasant. Mum always likes the food which we sampled for her birthday - excellent!

My stay has been everything that I expected, exceeding my expectations in every way.

Care and organisation were quite outstanding and well beyond my expectations.