Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 115 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375

These prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ruth Wildman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Reach Reviews (115)

9.8

Avon Reach has a Review Score of 9.8 (9.826) out of 10, based on 37 reviews in the last 2 years.
Over all time Avon Reach has 115 reviews.

Overall Experience
  • 100
  • 14
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Date Published
  • 115
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Reviewer Connection to Avon Reach
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Total of 115, showing 21-40
Review from Amanda S (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I were supported by staff nurses who were so kind, empathetic and gentle when discussing advanced care planning. Their professionalism and honesty was significant for me as I was overwhelmed when discussing Mum's future wishes despite understanding that this is a crucial decision to have.
Mum now has control and I have reassurance that her wishes will be respected.
Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to share your experience with us. It's wonderful to hear that our nurses provided kind, empathetic, and gentle support during your discussions about advanced care planning, and that they were able to bring reassurance during this process. We understand the importance of these conversations and how difficult the process of moving to a care home can often be. So, ensuring that our residents, and their families, feel in control and that their wishes are well respected is extremely important to us.

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Review from C A (Respite Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable and happy. But not quite ready for full-time care.
Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to provide feedback on your experiences at Avon Reach. We're pleased to hear that you had a comfortable and happy time with us here. When the time is right, we would be privileged to welcome you permanently into our community. Our door is always open should you ever have any suggestions to further improve your time with us. Thank you once again for your feedback.

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Review from Patricia H (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon Reach Care Home is amazing! Mum moved in for respite care in April 2024 and is happy to stay permanently as a result of the wonderful, supportive and positive atmosphere that runs all through all aspects of the home. Mum is the happiest I have seen her for a good six months. Our family has been
so kindly supported through a traumatic time, and we are so happy that Mum is content and settling in.
Thanks Avon Reach.
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Review from Daniel A (Son of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So very kind to my mother, it feels like home for her and I'm sure we will be back shortly. Thank you to all the wonderful staff.
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Review from S S (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents were together there for almost a year. I found Avon Reach excellent. The manager was approachable. Staff work as a team, they are all caring, treated Mum and Dad with dignity and respect and the nurses, in particular, were very efficient and kind and communicated very well and were
knowledgeable. It was a shame the clinical leads changed a lot. The food, catering staff and laundry were so kind and the receptionists were excellent. Avon Reach felt like family and I miss them. Just one concern, there were a lot of new health care assistant staff all at once during the year and that was unsettling for Mum and Dad.
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Review from Richard E (Husband of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Avon Reach is a modern care and nursing home run by Colten Care. It is well maintained with attractive pleasant surroundings. My wife spent 6 weeks in the home for respite care while I had a planned medical procedure and recovery. She suffers from loss of mobility, speech impairment, and tremors in
both arms following a stroke, covid, and neurological problems. She was well looked after and cared for by the nursing and domiciliary staff despite her communication problems. Should the need arise for my wife to receive care again I would have no hesitation in returning her to Avon Reach Care and Nursing Home.
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Review from Paul C (Son of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view, all the staff at Avon Reach were attentive, professional and compassionate. The home is always very clean and well-maintained and all levels of staff were friendly and competent. The nursing staff, in particular, seemed well-informed and always tried to provide a good service. When my mother
passed away in the home, they were compassionate and treated her with great respect. The only issues seemed to be with the responsiveness of the GP surgery but the Avon Reach staff tried hard to get a prompt and thorough responses from them. The food quality and choices were excellent and I know the pre-dinner drinks were always enjoyed. There were thoughtful excursions and well-prepared and presented activities on a regular basis.
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Review from Elizabeth G (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was unsure about coming, as I am by nature not a joiner, but the amazing care and friendliness of all concerned soon banished my fears. A thoroughly enjoyable stay so thanks to all concerned.
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Review from Lesley C (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On discharge from hospital, my father went into Avon Reach for support. The care Dad received was second to none. Nothing was too much trouble for all the staff. Sadly he passed away with me at his side and the staff were excellent. I would certainly recommend to anyone wanting excellent care in the
lovely surroundings.
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Review from G K (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided for my mother by an attentive and caring staff.
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Review from Jill K (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very happy during her stay at Avon Reach, this was despite her being a very independent lady who had always looked after herself and her home very well. The staff were always very caring, warm and efficient. Nothing was too much trouble. The whole atmosphere was homely, clean and cheerful. As
you approached the front door, there wasn't the nursing home smell some other homes have. Everywhere smelt pleasant. Mum always likes the food which we sampled for her birthday - excellent!
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Review from G D (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been everything that I expected, exceeding my expectations in every way.
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Review from John E (Respite Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and organisation were quite outstanding and well beyond my expectations.
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Review from Lillian H (Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and activities.
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Review from Thomas G (Respite Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home cares for all your needs. The food is varied and plentiful. The rooms are kept clean and airy. Well furnished. Nothing is too difficult for the staff.
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Review from P E (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastically professional and very friendly staff across all areas of care. My father has settled in very quickly as a result and that is a credit to everyone here.
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Review from Kirstie P (Niece of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What was an extremely difficult and emotional time became so much easier with the help of the manager and staff at Avon Reach. The care compassion and understanding they gave my Aunt during a challenging time was exceptional. They were equally as understanding and empathetic with me. This is a truly
amazing care home with the best manager and staff. You gave us our aunt back and we will be eternally grateful.
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Review from Audrey C (Niece of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was 101 years old, she required end-of-life nursing care. I know from previous experience that Avon Reach would provide it in the way that she and I would wish it. My aunt died yesterday, having received care as a resident for almost 8 months. During that time she received nothing but loving
kindness and understanding. She was not an easy patient, having been a matron herself, but the nurses, the carers, the activities organisers, the kitchen staff, the cleaners, the laundry persons, the admin staff, all were superb.
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Review from Ann S (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a really big thank you for all that you have all done to make Mom's experience a really great one. She has been happy throughout and loves everything and everyone. You have all definitely been lifesavers in more ways than one. Your kindness, caring and love shown not for just Mom but our whole
family, thank you. We will definitely let her have her "holiday" from home here again.
Stay as kind and caring as you all are. God bless and may you go from strength to strength. Your caring and kindness are excellent.
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Review from K B (Respite Resident) assisted by family/friend published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Avon Reach after a month in hospital for respite care to get my 98-year-old body fit again. Whilst spending seven weeks here, I was met with nothing but kindness right across the board. As I slowly got fitter, I enjoyed the many activities provided and even began to learn Spanish. I was treated
like a king. Thank you, everyone.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Avon Reach is calculated as follows: ( (370 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 442 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Reach is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Reach to verify any information. View our terms and conditions. Avon Reach has an Enhanced Service - more info.