Avon Reach

As being from out of the country, finding a place for my mother would be a daunting experience. As soon as I met the staff of Avon Reach I knew this was her home. The home was warm, with a beautiful view of the garden and lots of sun. The respect, dignity and care they gave my mum was wonderful. The staff is special, actually, I would use the word "angels"!

Have always regarded Avon Reach as a superb care home. The staff are brilliant, caring and totally understanding. You are met with a smile and feel totally at home. The facilities are excellent and everything is always spotlessly clean. This is a great care home with the highest standards.

Fantastic level of care from all the staff. No pressure put on me. After a prolonged stay in hospital, the respite was a great healer before heading home.

I had a marvellous 2 week stay at Avon Reach, made many new friends. My room had all the amenities you could require. All the staff are more than excellent. They look after everyone with the highest esteem. The food is excellent. Several choices at each mealtime for all diets. Activities are varied, taking places each day, if you wish to partake. Everything is kept so clean. Room, bathroom, bedding and towels and building. Its very good value for the excellent service you receive from everyone at Avon Reach.

Everyone was very cheerful, helpful and caring. The residents are looked after very well. The entertainments staff work very hard to keep the residents entertained and taking part. The meals were excellent despite the kitchen being renovated.

Sympathetic care, friendliness coupled with total professionalism in all aspects.

I have been here over a year. I wouldn't want to go anywhere else. The care and staff are very good and friendly.

Visiting Avon Reach for the first time, we knew mother would be happy to live there. The staff were very welcoming and the tour of the ground floor and bedrooms showed a lovely environment. This is the third year mother has been at Avon Reach and she continues to thrive and most importantly, be happy and content.

My father spent the last two years of a long and happy life at Avon Reach and he loved living there. They are an absolutely fabulous team of professional, caring and lovely people. They were attentive and supportive of my father and all his family throughout his time there and when the sad day came they were fantastic; making a sad occasion pass with dignity and love. I will be eternally grateful to all of the staff at Avon Reach for looking after my father with such care and being so helpful to us as a family.

I can not recommend Avon Reach highly enough. My father spent his last few years there in total comfort with amazing care. All the staff and the 24/7 nursing care was of the highest standard.

I was made very welcome and very well looked after.

While my father was living at Avon Reach, initially for respite and then gradually progressing into nursing care, he was treated with utmost courtesy and kindness, always considering his opinions first. He became iller after Christmas and we were kept informed of any changes immediately. We would definitely recommend this home from home.

I find this care home very homely and staff are all very friendly, the residents are treated as an individual respecting all their needs. I sometimes think there's not enough staff to see to everyone's needs at once but residents look, clean and happy. I was always made to feel very welcome.

I am happy here and I like my room.

I love it here. It is very enjoyable and helpful.

In my experience, this is the very best place I've been.

My Mother has now been in Avon Reach for three and a half years. We expect her to spend the rest of her life there and would not wish for her to be moved to another home. Firstly because she is so happy there and secondly because all the staff are so amazing with her. I live abroad so only get over twice a year to see her but because she is in such safe hands, I never worry.

Mummy has been at Avon Reach since December 2013 and cannot be happier with the care she is provided. Everyone is so caring and she feels safe and is very happy. As I am a healthcare professional, I would consider myself more critical than many. They have stayed on top of all of her medical problems, informed myself and sisters promptly of any issues. As all three daughters live abroad it was important that Mummy was in an excellent facility.

Excellent care from friendly, cheerful, helpful staff in comfortable rooms with interesting car park/entrance views. I want to come back if the situation permits.

Generally, the whole home is run in a professional manner. Very friendly staff, but personally I feel more are needed. I have self-funded my own physio during my stay and was under the impression that some staff were going to watch what needed doing and assist during days I had no physio visit. This hasn't happened.