Avon Reach

I have never been in a home before. I am very much wishing if I can come tomorrow and stay.

So much care and kindness. I'm so very happy here and everybody who's here does so much for us all.

I have been in this care home for nearly 3 and a half years. With no close relatives, I made the decision to move entirely myself and I have not regretted it, as the section below indicates. As I have been under 5 managers in this time as there have been so many changes, it is difficult to make reliable assessments except to say they have all been very nice and approachable people.

I cannot think of anything better than Avon Reach.

My mother stayed in Avon Reach after a fall when care at home was not enough. The care and attention she received was excellent for her three weeks respite. My mother found everyone kind, patient and attentive. She thoroughly enjoyed the food, activities and ambience. She returned home refreshed, positive and with a spring in her step! Many thanks to all.

I don't think my father could have chosen a better place to live out his final years. The location of the home is beautiful and near the sea and the internal decor is uplifting. The quality of care and the thoughtful attention given to my Dad has been exemplary and most reassuring. Congratulations to the nursing staff. Reception staff also bright and helpful.

My father spent six weeks at Avon Reach following a stay in hospital with pneumonia. He was very well cared for, and he has come home greatly improved in his health and wellbeing. Thank you.

My mother has lived at Avon Reach for 2 1/2 years. The care is excellent and she is treated kindly with care and dignity. All the staff - the manager, reception, nursing, care staff and house and grounds are of a high calibre. Any problems which have occurred have been handled swiftly and efficiently. They have been discussed with me, her only child, agreed, rectified and improved systems put in place accordingly. My mother is very happy at Avon Reach. I have peace of mind and it is a wonderful place to spend her final years.

The relative I visited always said 'it was her hotel' and everything about the place, including the food and wine, is a credit to all involved. A sincere thank you to everyone and one day you might have me as a guest - but not too soon I hope!

I cannot recommend Avon Reach highly enough. I have no complaints whatsoever. I am quite happy to stay here for as long as I have to.

I am constantly impressed by the attentiveness and friendliness of the staff at Avon Reach and the way in which they treat residents with dignity and respect. The home environment is light, bright and very comfortable. I feel very confident that my mother is being well cared for and that any concerns are followed up. Thankyou Avon Reach, it's a great comfort knowing that my mother is being so well looked after.

The resident came into Avon Reach for a 2-week stay to be supported with nursing assistance after a total knee replacement. She has been extremely lucky to have such caring, kind and professional help at all times. The activities and the dining room facilities, ensure dignity and provide a warm welcoming atmosphere. A huge thank you! Well done - what a team!

Within just a few days she was a different woman. Gone was the worry, the stress and uncertainty. She was happy, relaxed, comfortable and enjoying every minute of her new home. Avon Reach maintains very high standards throughout the home. The biggest credit must go to all the staff who really demonstrate the highest level of care possible. Thank you!

After a two week stay in hospital, my father went to Avon Reach to recuperate. He received kindness and respect from all members of the team. In particular, the level of personal attention and empathy given by the care staff was outstanding. He often remarked on the way that they spent time talking and listening to him. It was a great comfort. Sadly he became very ill but the end of life care that he and the family received was dignified and compassionate. We would recommend Avon Reach and Colten Care Ltd without hesitation.

In the recent past, my husband has used a different care home and so I will write from the experience of his being there and the comparison of which I am aware of. Avon Reach offers everything I would wish for my husband's care. The staff all kind, empathetic and willing to do whatever is asked of them with good heart. Importantly there is consistency of staff so we get to know the carers. The response to an alarming episode when my husband collapsed was immediate and professional. I was greatly reassured. Avon Reach provides delicious food. There is choice and variety. There is an impressive range of activities. None of this could happen without the particular people-centred management style. Well done Avon Reach.

A very pleasant experience.

My parents came to Avon Reach for 4 weeks respite care. They found the level of care to be of the highest standard and said the staff to be extremely kind and helpful. In their own words "they could not have done more for you". The food was excellent. Avon Reach went the extra mile. Thanks to all the staff. You were brilliant and Dad looked so well at the end of the 4 weeks.

I have had 2 stays in the home when my daughter was on holiday and found everything very good. The staff were very friendly and helpful. I enjoyed the food and variety of menu. My room was very comfortable and a variety of activities always. I live near and visit one or two times a week and am always welcomed and I have made many friends.

I have been satisfied with my treatment and the care I have received since living here. This applies to all aspects of life.

The staff never neglected her and would inform the family of any instances that affected her and this gave the family great peace of mind.