Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 115 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375

These prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ruth Wildman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Reach Reviews (115)

9.8

Avon Reach has a Review Score of 9.8 (9.826) out of 10, based on 37 reviews in the last 2 years.
Over all time Avon Reach has 115 reviews.

Overall Experience
  • 100
  • 14
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Date Published
  • 115
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Reviewer Connection to Avon Reach
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Total of 115, showing 61-80
Review from J B (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am constantly impressed by the attentiveness and friendliness of the staff at Avon Reach and the way in which they treat residents with dignity and respect. The home environment is light, bright and very comfortable. I feel very confident that my mother is being well cared for and that any concerns
are followed up. Thankyou Avon Reach, it's a great comfort knowing that my mother is being so well looked after.
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Review from L H (Regular Volunteer) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident came into Avon Reach for a 2-week stay to be supported with nursing assistance after a total knee replacement. She has been extremely lucky to have such caring, kind and professional help at all times. The activities and the dining room facilities, ensure dignity and provide a warm welcoming
atmosphere. A huge thank you! Well done - what a team!
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Review from David M (Son of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Avon Reach in September after my dad passed away. We were very apprehensive about how well she would adjust and settle into her new home.
Within just a few days she was a different woman. Gone was the worry, the stress and uncertainty. She was happy, relaxed, comfortable and enjoying
every minute of her new home. Avon Reach maintains very high standards throughout the home. The biggest credit must go to all the staff who really demonstrate the highest level of care possible. Thank you!
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Review from R W (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a two week stay in hospital, my father went to Avon Reach to recuperate. He received kindness and respect from all members of the team. In particular, the level of personal attention and empathy given by the care staff was outstanding. He often remarked on the way that they spent time talking
and listening to him. It was a great comfort. Sadly he became very ill but the end of life care that he and the family received was dignified and compassionate. We would recommend Avon Reach and Colten Care Ltd without hesitation.
Reply from Fergus Davitt, Marketing Administrator at Avon Reach

Thank you for your review and likelihood to recommend the home. We are pleased to hear your father received dignified and compassionate care. In our home, we aim to please each of our residents with food prepared by our highly skilled chefs using the freshest ingredients.
We are sorry to hear that the choice of food wasn't to your fathers liking. We will always try to accommodate individuals tastes.

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Review from Noeleen B (Wife of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the recent past, my husband has used a different care home and so I will write from the experience of his being there and the comparison of which I am aware of. Avon Reach offers everything I would wish for my husband's care. The staff all kind, empathetic and willing to do whatever is asked of them
with good heart. Importantly there is consistency of staff so we get to know the carers. The response to an alarming episode when my husband collapsed was immediate and professional. I was greatly reassured. Avon Reach provides delicious food. There is choice and variety. There is an impressive range of activities. None of this could happen without the particular people-centred management style. Well done Avon Reach.
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Review from E I (Respite Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience.
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Review from I C (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came to Avon Reach for 4 weeks respite care. They found the level of care to be of the highest standard and said the staff to be extremely kind and helpful. In their own words "they could not have done more for you". The food was excellent. Avon Reach went the extra mile. Thanks to all the
staff. You were brilliant and Dad looked so well at the end of the 4 weeks.
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Review from Margverita S (Respite Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had 2 stays in the home when my daughter was on holiday and found everything very good. The staff were very friendly and helpful. I enjoyed the food and variety of menu. My room was very comfortable and a variety of activities always. I live near and visit one or two times a week and am always
welcomed and I have made many friends.
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Review from Doris W (Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been satisfied with my treatment and the care I have received since living here. This applies to all aspects of life.
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Review from Russell K (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Avon Reach in January 2010 after having her second stroke. She was bedridden, peg fed and unable to speak or communicate in any traditional ways. She died in January 2019 having been in the same room and bed for 9 years other than her tremendous will to live the outstanding care and commitment
to mum was excellent.
The staff never neglected her and would inform the family of any instances that affected her and this gave the family great peace of mind.
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Review from A D (Daughter of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was a resident for 4+ years. Everything was always excellent but in his final week the love, care and support for him, and also me, was outstanding.
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Review from M S (Son of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, we were made to feel very welcome. Mum enjoyed the varied activities that were provided daily including trips out. Mum liked that her family could visit freely and join her for lunch or supper by prior arrangement. Any little issues were very quickly dealt with and resolved by the care staff.
Overall a very successful respite visit for 2 weeks. Happy to book Mum in again in future.
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Review from Sarah P (Respite Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Avon Rech for 4 weeks (24/7/18 - 21/8/18) for respite care after serious rheumatoid arthritis flare-up made it impossible for me to stay at home. I had a lovely room and en-suite wet room, bed with adjustments. I ate well and was looked after, so was in better condition when I went home.
Staff were nice. The only problem really is that I couldn't get a mobile signal.
Reply from Elaine Farrer, Operations Director at Avon Reach

Thank you for your review and likelihood to recommend the home. I am sorry to hear that you were unable to get mobile signal whilst in Avon Reach. Some areas in our home have a reduced mobile signal due to the structure of the building, and had you raised this issue with us during your stay a member of staff would have been able to direct you to a location in the home with better phone signal. I am happy to hear that you were pleased with the other aspects of your stay.

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Review from Anthony B (Son of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As being from out of the country, finding a place for my mother would be a daunting experience. As soon as I met the staff of Avon Reach I knew this was her home. The home was warm, with a beautiful view of the garden and lots of sun. The respect, dignity and care they gave my mum was wonderful. The
staff is special, actually, I would use the word "angels"!
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Review from Michael R (Son of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always regarded Avon Reach as a superb care home. The staff are brilliant, caring and totally understanding. You are met with a smile and feel totally at home. The facilities are excellent and everything is always spotlessly clean. This is a great care home with the highest standards.
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Review from M C (Respite Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic level of care from all the staff. No pressure put on me. After a prolonged stay in hospital, the respite was a great healer before heading home.
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Review from Joan G (Respite Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a marvellous 2 week stay at Avon Reach, made many new friends. My room had all the amenities you could require. All the staff are more than excellent. They look after everyone with the highest esteem. The food is excellent. Several choices at each mealtime for all diets. Activities are varied,
taking places each day, if you wish to partake. Everything is kept so clean. Room, bathroom, bedding and towels and building. Its very good value for the excellent service you receive from everyone at Avon Reach.
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Review from Susan B (Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very cheerful, helpful and caring. The residents are looked after very well. The entertainments staff work very hard to keep the residents entertained and taking part. The meals were excellent despite the kitchen being renovated.
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Review from Royston O (Husband of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sympathetic care, friendliness coupled with total professionalism in all aspects.
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Review from M J (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here over a year. I wouldn't want to go anywhere else. The care and staff are very good and friendly.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Avon Reach is calculated as follows: ( (370 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 442 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Reach is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Reach to verify any information. View our terms and conditions. Avon Reach has an Enhanced Service - more info.