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Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS
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We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch
I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)
Highcliffe Nursing Home, Christchurch
Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

Care Provided by Highcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,950£1,300 - £1,950
Residential Dementia Care£1,300 - £1,950£1,300 - £1,950
Nursing Care£1,300 - £1,950£1,300 - £1,950
Nursing Dementia Care£1,300 - £1,950£1,300 - £1,950

*Fees are subject to assessment

Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tracey Millar (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (34)

Highcliffe Nursing Home Reviews (96)

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9.7

Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 96 reviews.

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Review from Rachel L (Daughter of Resident) published on 24 May 2022 Submitted via Website
Overall Experience
Mum was taken poorly in April this year and also diagnosed with cancer. During her time in hospital it soon became apparent that I could no longer care for her at home and so going into either a hospice or nursing home was the only option. It filled me with dread and guilt but the moment we arrived at Highcliffe Nursing Home, everyone there could not do enough for us.
This has continued and my mum is so happy there and loves all of the staff. I am greeted by all and have got to know so many of them.
They go above and beyond and treat mum as I would do. She is loved and cared for and I am confident that no matter where this dreadful disease takes us, they will not only be there for her but me too.

There are no enough words to thank these wonderful people.

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Review from Mark M (Son of Resident) published on 18 March 2022 Submitted via Website
Overall Experience
Mum was professionally and thoughtfully cared for by the impressive staff of Highcliffe Nursing Home during the last four months of her life. She was suffering from Alzheimer’s and, having made the difficult decision to put Mum in a care home, we were delighted by the care provided by Highcliffe Nursing Home.
Whenever we saw Mum, she was clean, well dressed, hair done and comfortable. Her room was always clean and her clothes well organized. They event pro-actively, proposed a room change to suit her preferences.
Highcliffe Nursing Home struck the right balance between the medical/technical aspects of her care whilst keeping a warm and friendly atmosphere. As her needs changed the friendly and approachable staff adjusted the services and facilities to keep Mum comfortable and pain-free during the final stages of her illness. We were promptly kept informed about any changes in her condition and consulted about the proposed changes in her care.

They made her feel at home during the last months of her life, we will be forever grateful.

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Review from A T (Resident / Service User) published on 18 April 2021 Submitted via Postal Card
Overall Experience

I would like to say the care I received was excellent. The staff, nothing was too much trouble. The food was also very good. So I would recommend the home to anyone who asked about it.

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Review from Graham V (Son of Resident) published on 15 March 2021 Submitted via Website
Overall Experience

Mum has now been resident for over 7 months during which time Covid regulations have been in force. However, one cannot thank the nursing, admin and entertainment teams for making this time as pleasurable as possible for both Mum and her family. Everyone has gone out of their way to ensure we can keep in touch either via facetime or messenger face to face calls and even when the demand on wifi with all and sundry trying to be online they have always ensured we made contact. Communication back via email of home and resident updates have been well administered and during a recent one to one chat with Mum's medical care plan advisor we were kept well informed. Every effort was made for home distanced visits and whilst I never managed I know it was well received. We now desperately look forward to the opportunity to love and hold our loved ones in person within the home - before it's too late! Many thanks to all the staff at Highcliffe, you are doing a great job keep up with the good work.

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Review from Jane C (Daughter of Resident) published on 15 March 2021 Submitted via Website
Overall Experience
The past year has been immensely difficult due to the pandemic. The staff at Highcliffe Nursing Home have constantly kept in touch with regular letters and calls as/when appropriate. The most outstanding fact is that they have managed to keep residents safe and Covid free.
Most recently there was a virtual families' meeting where assurances were given that as far as possible life for residents has continued as normal. Activities are posted on Facebook.

On a more personal level, I am aware of the care, compassion and support given to my father. It was clear - when visits were possible last summer and into the autumn - that the staff are so understanding of him and give enormous care and support to ensure his wellbeing.

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Review from Frances N (Daughter of Resident) published on 13 March 2021 Submitted via Website
Overall Experience

My mother has been at Highcliffe Nursing Home since February 2018. We cannot praise them enough. It means so much to us to know that our mum is properly cared for, especially during this last year with the covid pandemic. They make sure that everyone gets all the love, care, attention and stimulation they need. We can't thank them enough for looking after mum so well and keeping her safe.

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Review from Sue D (Cousin of Resident) published on 2 March 2021 Submitted via Website
Overall Experience

My cousin has been a resident for a year now and happily considers this as her home. The Covid 19 pandemic has sadly prevented me from visiting regularly but I am able to speak to my cousin at any time via a telephone system that uses her mobile phone sim card. All staff are approachable so I know if I have any concerns about my cousin I would be able to get the help and reassurance needed. I am so very grateful that Covid has been kept at bay at this Home due to the excellent management.

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Review from Sally B (Daughter of Resident) published on 1 March 2021 Submitted via Website
Overall Experience
My dad can be quite difficult at times and the entire staff are always friendly and supportive of Dad and the family. We get regular updates from the nursing staff and his care is fantastic. He always tells me when he has had a good meal and enjoys the homemade cakes!

Highcliffe Nursing Home is light and welcoming and has a lovely, well-tended residents' garden.

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Review from Maria R (Wife of Resident) published on 1 March 2021 Submitted via Website
Overall Experience

My husband has been looked after in a very caring, sensitive and positive manner. He is difficult in attitude quite often and has been treated with kindness and respect by all his carers. I feel very happy that he is there. The staff are always courteous and informative about his health and wellbeing.

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Review from Jenny Y (Daughter of Resident) published on 1 March 2021 Submitted via Website
Overall Experience

Dad was admitted to the nursing home for respite care in January last year after a severe attack of rheumatoid arthritis robbed him of his mobility and left him in a lot of pain. It was the worst possible time as Covid 19 was emerging fast and the country was about to go into lockdown. He had only been there a matter of weeks when the home had to close to visitors and I could no longer visit daily. We had to take the decision for Dad to become a permanent resident during lockdown. Despite my concerns that he would not be able to settle, the staff were fantastic with him and one year on he is happy, settled and pain free. I have nothing but praise for the way the staff have coped during these really difficult times and have managed to keep Dad safe and settled.

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Review from Sally D (Friend of Resident) published on 16 September 2020 Submitted via Website
Overall Experience
All the staff and management within the home are very attentive and caring to the residents, their family and friends. The residents receive excellent care and attention and warmth. The home is very welcoming and alive with sounds of singing and laughter from residents and staff.
Fabulous activities and events take place which is posted on Facebook for families to see, the residents are so happy.

I would highly recommend Highcliffe Nursing Home as they listen, they care, they support, they work as a team to provide the best care possible to loved ones.

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Review from Wendy E (Daughter of Resident) published on 11 August 2020 Submitted via Website
Overall Experience

All staff are kind and caring and I am happy that Mum is so well looked after. Mum gets a lot of stimulation which I think helps. The entertainment is very good. The manager, admin and entertainment is all well organised.

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Review from E R (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience
My mum has been living at Highcliffe Nursing Home for nine months. Before she was a resident of another nursing home, which was not such a positives experience for her or us as her family. What I like about Highcliffe is the friendliness of all the staff from domestic, support workers, site team, nurses, activities coordinator and management. The activities are well thought out by a conscientious and likeable staff. The care is very good with maintaining dignity. Lots of consistent staff who are loyal to their jobs. It's a cheerful, happy, well run home. Manager is very approachable and gets involved, not just office-based.

Would recommend.

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Review from M B (Son of Resident) published on 5 November 2019 Submitted via Postal Card
Overall Experience

My mother moved to Highcliffe Nursing Home at short notice as the previous home was closing down (to be demolished as a building plot).

Fortunately, the move has been very good for mum. She has been well looked after by friendly, dedicated staff and is comfortable and relaxed in her room, which she is happy with.

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Review from R W (Sister of Resident) published on 15 October 2019 Submitted via Postal Card
Overall Experience

My sister has been in Highcliffe since April. I cannot speak too highly of the care she is given, and also the concern and kindness shown to me when I visit particularly as she no longer knows me.

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Review from Christopher H (Son of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience

I have found the home to be a friendly environment and my mother seems to be quite settled most of the time. The staff are very caring and very helpful. The activities are very good and diverse and even includes gardening which keeps residents happy and interested.

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Review from P B (Partner of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience

I find the staff very caring and helpful. Far beyond their duties and keep smiling - Excellent.

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Review from Sue M (Daughter of Resident) published on 16 May 2019 Submitted via Website
Overall Experience

My dad is very happy in the home and well cared for.

My family can visit whenever they want and are always made welcome.

The food is homely and wholesome and dad loves it.

The staff are always kind and smiling and make you feel part of the family.

I would recommend the home to anyone.

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Review from M L (Wife of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience
The staff are always friendly and helpful, keeping us informed of any problems, etc.

Plenty of good food and daily activities.

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Review from J W (Daughter of Resident) published on 13 May 2019 Submitted via Website
Overall Experience

My father seems very content at the nursing home and I feel that his needs are met very well and that he is very well cared for. The staff are always very upbeat, approachable and happy to answer any of my questions regarding my father's care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Highcliffe Nursing Home.

Meet the Team (4)

Gavin Kingham
Gavin KinghamJob Title:Home Manager

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma Hendy
Emma HendyJob Title:AdministratorJoined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

Bini Daniel
Bini DanielJob Title:Deputy Manager

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

Jo Babb
Jo BabbJob Title:Family Liaison Officer

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.

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