
We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.
All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.
A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.
Care Provided by Highcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*Fees are subject to assessment
The price(s) shown are provided by the care home. Contact Highcliffe Nursing Home for full pricing details and T&Cs.
Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Tracey Millar (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (34)
Highcliffe Nursing Home Reviews (96)
Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years.
Over all time Highcliffe Nursing Home has 96 reviews.
Staying there is like being enveloped in a beautifully soft, fluffy cushion, whilst being smothered in love and care.
Who could ask for more.
Thank you for your wonderful review which we will share with the team.
My husband who died recently was a resident at Highcliffe Nursing Home for about five and a half years. He was well cared for in every way. Unlike the previous home he was in, he never asked when he was coming home, and was always smiling, clean and well-fed. I visited the home regularly and only ever saw residents treated with respect and kindness.
Thank you for your lovely review. It was a pleasure to look after your loved husband.
Every time I have visited I have noticed just how lovely the staff (carers, nurses, care coordinators and admin/reception) are, not only to me but especially to the residents. The way they speak to them is so very gentle and kind. I would definitely recommend this place to anybody who is looking for somewhere for a family member.
Thank you for your kind review which is very much appreciated.
Out of a number of care homes we visited when we entered Highcliffe we knew this was the one for our mother.
Unfortunately Mum was not fit enough to make use of a number of the activities this care home offers its residents.
I would recommend Highcliffe to anyone looking for a care home.
Thank you very much for your kind review. This is very much appreciated and your comments will be shared with the staff.
I wanted to share with you my experience of Highcliffe Nursing Home now that Mum has been a resident for over a year. Firstly, facing a very daunting and difficult decision to place Mum in a home our top priority was to find somewhere that would best suit her needs. Having visited several in the local area which were not suitable we came across Highcliffe. The moment we stepped inside it felt right. The positive atmosphere and friendly nature of all the staff was just what we were looking for. The home is very attentive to her needs and she has settled into a routine very well. The daily activities and outings keep her engaged, which is beneficial for her progressing dementia. Overall I am very satisfied that she could not be in a better home and would thoroughly recommend them should you be looking for accommodation for your loved one. Many thanks to the staff at Highcliffe Nursing Home for their continued support.
Thank you for your feedback which is always appreciated and your kind words will be shared with the team.
The onsite team are amazing and only have the care and comfort of the clients at the forefront of their minds.
I would recommend Highcliffe to anyone looking for a nursing home.
Thank you for your kind review which will be shared with the team.
What's the point if you are unable to voice your concerns? Very disappointed with the phone calls regarding my relative accusing me of upsetting her every time I call. I was told the home has responsibility for her care but seriously I'm her family! Recorded the calls I have received regarding the accusations and seeking professional advice. I was effectively told to lie or exaggerate the truth. Is that right?
This review unfairly targets our home manager, when she has simply been doing her job, in the tactful, compassionate way she always does, protecting the wellbeing of her residents. She was duty-bound to diplomatically address with Lyn R that her phone calls to her mother often upset her and that...
For the last year, we have been visiting a long-term friend and have always been delighted by all aspects of your nursing home. Your staff are amazing and your property is always warm and clean and we have been most impressed by the afternoon shows.
Thank you so much for taking the time to complete a survey and share your feedback. This is greatly appreciated by us all.
I moved Mum into Highcliffe Nursing as Mum had been in hospital for several weeks due to a fall at home. Not knowing anything about nursing homes and the daunting prospect of finding the right one, I needed to be sure I did my due diligence to find one that suited Mum. The minute I walked through the door I felt immediately at home due the the warm nature of the staff and because of its wonderful surroundings. The staff had done their in-depth research on Mum, they knew everything about her and how to care for her too. As soon as I had the opportunity I moved mum in straightaway. She loved it even though her time there was short. Mum very quickly got used to the home and she made a short time of getting to know the kind staff and the residents too. The care, attention and kindness Mum received throughout her stay was first class. Highcliffe Nursing Home is somewhere I would have no hesitation in recommending.
Thank you so much for your kind review - it is greatly appreciated by the staff at Highcliffe Nursing Home.
Highcliffe Nursing Home has such a warm, friendly atmosphere. Mum’s room was a good size and always very clean. The laundry service was amazing.
Mum’s end-of-life care was outstanding. So professional, given with such kindness and compassion.
Thank you, I highly recommend this nursing home.
Thank you so much for taking the time to write this review at such a difficult time for you and your family. Your comments will be shared with all the team.
My mother had to be moved from her previous care home to Highcliffe. We have been so impressed by all aspects of the home, the friendliness, care, sense of fun and camaraderie of the staff and the residents alike. Nothing seems to be too much trouble and my requests/queries are handled quickly and with excellent feedback. I have nothing but praise for the staff who have welcomed Mum with open arms and I look forward to attending the amazing events that have been arranged for the residents. A huge big thank you!
Thank you very much for your kind feedback which will be shared with the team.
Excellent room size, furnishings and bathroom. Kind, efficient and professional staff, everyone I met. Mum said food was good although most had to be mashed so she could eat it. Mum was always treated with dignity and we were always very confident about her care.
Thank you for your kind words which is greatly appreciated and will be shared with the team.
I have worked in two nursing homes and my husband had to reside in one for two years in Surrey. I have had to find a place now for the man I dearly love and was hoping to marry. Within one house I knew he would receive tender, loving care here and service with a smile. I have visited frequently for ten weeks and the heart-felt caring has been consistent. It is very hard work, I know! I would use the word devoted if I may. Probably the most meaningful comment is as follows: this very morning I said to my daughter. If I need to be looked after in the future (73 and well), please see if Highcliffe Nursing Home has a place.
Thank you for your kind review which will be shared with the team.
Very happy with the staff and how my mother is treated. Mum arrived in a poor state of health after discharge from the hospital. The staff had to learn how to care for a person who had changed greatly since her hospital admission. Steady improvements in her health have been made, though mum has not made it easy for herself. I should not expect too much for a lady approaching her 102nd birthday! Unfortunately, she has not experienced much of the food and activities available.
Thank you for taking the time to review our home and for your very kind words which will be shared with the team.
My mum is well looked after by very caring staff. The home is clean and has lots of activities arranged, although Mum is currently too ill to join in. Mum particularly enjoys the food, and it is good to know that the carers help her to eat when needed.
Thank you for your kind words, which will be passed on to our staff.
The whole home is clean and tidy, creating a positive impression that the team keep on top of all aspects of running the home.
The varied events and visits provide a really enjoyable atmosphere which my mother looks forward to participating in.
Thank you for your kind words which will be shared with the team.
Caring and compassionate staff who always go the extra mile to make residents feel safe, comfortable and loved.
Thank you for your very kind words which will be shared with the team.
The food is always well presented and tea/hot chocolate and snacks are always available.
The safety and security at the home is exemplary and I wouldn't hesitate to recommend this home to anyone needing to make the decision of moving a loved one into care.
Thank you for your kind words and taking the time to review our home. It is always good to have positive feedback from our relatives.
He was very happy to be there so much so when he had a spell in hospital, he was very keen to come back to Highcliffe for his last days.
My husband and I were kept well informed at all times. On arrival we were greeted like family and given space and time to discuss any concerns or to be given updates.
Dad was very much an animal lover and had the opportunity to be visited twice by firstly a tortoise and secondly a therapy dog a few days before he died peacefully in his sleep. This was a special thing to do and helped in many ways. A photo was sent to us which was a lovely touch.
We have already recommended Highcliffe to others. Thank you for looking after Dad and our family.
Thank you very much for your kind review it was a pleasure to have your father in our care.
My husband very much enjoys the increase in activities!
On the whole, very good and husband sees it as his home now.
The food is excellent and very varied with lots of vegetables.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Highcliffe Nursing Home.
- 22 Aug 2026Organiser: Highcliffe Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Highcliffe Nursing Home.
Meet the Team (4)

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcliffe Nursing Home to verify any information. View our terms and conditions. Highcliffe Nursing Home has an Enhanced Service -more info.