Highcliffe Nursing Home

Will use it again for respite care if necessary.

Who could ask for more.

My husband who died recently was a resident at Highcliffe Nursing Home for about five and a half years. He was well cared for in every way. Unlike the previous home he was in, he never asked when he was coming home, and was always smiling, clean and well-fed. I visited the home regularly and only ever saw residents treated with respect and kindness.

Every time I have visited I have noticed just how lovely the staff (carers, nurses, care coordinators and admin/reception) are, not only to me but especially to the residents. The way they speak to them is so very gentle and kind. I would definitely recommend this place to anybody who is looking for somewhere for a family member.

I would recommend Highcliffe to anyone looking for a care home.

I wanted to share with you my experience of Highcliffe Nursing Home now that Mum has been a resident for over a year. Firstly, facing a very daunting and difficult decision to place Mum in a home our top priority was to find somewhere that would best suit her needs. Having visited several in the local area which were not suitable we came across Highcliffe. The moment we stepped inside it felt right. The positive atmosphere and friendly nature of all the staff was just what we were looking for. The home is very attentive to her needs and she has settled into a routine very well. The daily activities and outings keep her engaged, which is beneficial for her progressing dementia. Overall I am very satisfied that she could not be in a better home and would thoroughly recommend them should you be looking for accommodation for your loved one. Many thanks to the staff at Highcliffe Nursing Home for their continued support.

I would recommend Highcliffe to anyone looking for a nursing home.

What's the point if you are unable to voice your concerns? Very disappointed with the phone calls regarding my relative accusing me of upsetting her every time I call. I was told the home has responsibility for her care but seriously I'm her family! Recorded the calls I have received regarding the accusations and seeking professional advice. I was effectively told to lie or exaggerate the truth. Is that right?

For the last year, we have been visiting a long-term friend and have always been delighted by all aspects of your nursing home. Your staff are amazing and your property is always warm and clean and we have been most impressed by the afternoon shows.

I moved Mum into Highcliffe Nursing as Mum had been in hospital for several weeks due to a fall at home. Not knowing anything about nursing homes and the daunting prospect of finding the right one, I needed to be sure I did my due diligence to find one that suited Mum. The minute I walked through the door I felt immediately at home due the the warm nature of the staff and because of its wonderful surroundings. The staff had done their in-depth research on Mum, they knew everything about her and how to care for her too. As soon as I had the opportunity I moved mum in straightaway. She loved it even though her time there was short. Mum very quickly got used to the home and she made a short time of getting to know the kind staff and the residents too. The care, attention and kindness Mum received throughout her stay was first class. Highcliffe Nursing Home is somewhere I would have no hesitation in recommending.

Thank you, I highly recommend this nursing home.

My mother had to be moved from her previous care home to Highcliffe. We have been so impressed by all aspects of the home, the friendliness, care, sense of fun and camaraderie of the staff and the residents alike. Nothing seems to be too much trouble and my requests/queries are handled quickly and with excellent feedback. I have nothing but praise for the staff who have welcomed Mum with open arms and I look forward to attending the amazing events that have been arranged for the residents. A huge big thank you!

Excellent room size, furnishings and bathroom. Kind, efficient and professional staff, everyone I met. Mum said food was good although most had to be mashed so she could eat it. Mum was always treated with dignity and we were always very confident about her care.

I have worked in two nursing homes and my husband had to reside in one for two years in Surrey. I have had to find a place now for the man I dearly love and was hoping to marry. Within one house I knew he would receive tender, loving care here and service with a smile. I have visited frequently for ten weeks and the heart-felt caring has been consistent. It is very hard work, I know! I would use the word devoted if I may. Probably the most meaningful comment is as follows: this very morning I said to my daughter. If I need to be looked after in the future (73 and well), please see if Highcliffe Nursing Home has a place.

Very happy with the staff and how my mother is treated. Mum arrived in a poor state of health after discharge from the hospital. The staff had to learn how to care for a person who had changed greatly since her hospital admission. Steady improvements in her health have been made, though mum has not made it easy for herself. I should not expect too much for a lady approaching her 102nd birthday! Unfortunately, she has not experienced much of the food and activities available.

My mum is well looked after by very caring staff. The home is clean and has lots of activities arranged, although Mum is currently too ill to join in. Mum particularly enjoys the food, and it is good to know that the carers help her to eat when needed.

The varied events and visits provide a really enjoyable atmosphere which my mother looks forward to participating in.

Caring and compassionate staff who always go the extra mile to make residents feel safe, comfortable and loved.

The safety and security at the home is exemplary and I wouldn't hesitate to recommend this home to anyone needing to make the decision of moving a loved one into care.

We have already recommended Highcliffe to others. Thank you for looking after Dad and our family.