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Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS
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We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch
I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)
Highcliffe Nursing Home, Christchurch
Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

Care Provided by Highcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,950£1,300 - £1,950
Residential Dementia Care£1,300 - £1,950£1,300 - £1,950
Nursing Care£1,300 - £1,950£1,300 - £1,950
Nursing Dementia Care£1,300 - £1,950£1,300 - £1,950

*Fees are subject to assessment

Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tracey Millar (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (34)

Highcliffe Nursing Home Reviews (96)

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9.7

Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from Janis D (Niece of Resident) published on 10 May 2019 Submitted via Website
Overall Experience

The staff here are excellent, both nursing and management. There are plenty of activities which residents can join in with should they wish to do so. A very caring and committed environment for those needing care.

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Review from Philippa O (Niece of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience
Cannot visit often - three hours away.

Need to know my relative is looked after safely and kindly.

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Review from Duncan (Son of Resident) published on 12 April 2019 Submitted via Website
Overall Experience
My father has been a resident for twelve months now. He is well looked after. His room is always clean. He is well fed and always looks forward to meals. Although a fairly solitary character, he is encouraged to join in with the various activities taking place, or he is supported with activities in his room.
The staff are always very friendly and helpful when we visit or call on the phone.

As I live some distance away from him and cannot visit very often, I am reassured that he is being well looked after.

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Review from John B (Son of Resident) published on 18 March 2019 Submitted via Postal Card
Overall Experience

I would like to express my sincere thanks to all the staff that made my mother's last months very comfortable, clean and very well cared for and the jolly happy atmosphere throughout the home.

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Review from Sylvia H (Partner of Resident) published on 11 January 2019 Submitted via Website
Overall Experience

The staff were excellent, very friendly and professional. As well as treating my partner with compassion they also offered me plenty of support.

Rooms are clean and tidy, food is excellent.

The activities were enjoyable and residents encouraged but not forced to participate.

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Review from Jean H (Wife of Resident) published on 11 October 2018 Submitted via Postal Card
Overall Experience
My husband has stayed at Highcliffe Nursing Home on two separate occasions and been very happy and well cared for.
My husband particularly enjoyed the food and the lovely care staff.

My husband will definitely return for another stay.

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Review from G W (Resident / Service User) published on 5 October 2018 Submitted via Postal Card
Overall Experience
The care staff were friendly and helpful in all circumstances, the nurses likewise.
A cheerful atmosphere always present.

After a long stay, I would return willingly if the need arose.

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Review from Lucy S (Niece of Resident) published on 25 June 2018 Submitted via Postal Card
Overall Experience
I cannot fault the service my aunt has received. She has been receiving palliative care for six months. She is always clean and tidy. People pop in and check her all the time.
They keep in touch and are friendly.

As a family, we could not ask for more.

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Review from Lynne A (Wife of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience
My husband has been here for nearly 2 years. In all that time I have seen all residents treated with respect, dignity and patience. The staff always shave time to chat with them and listen too. Laundry staff are very efficient. The rooms are always clean and the food superb, catering for all tastes. There is plenty of entertainment, ranging from singers, visits from the owl sanctuary and petting animals and visits to garden centres and cafes.

The nursing staff are extremely knowledgeable and vigilant, re. timing, dosage of medications and treatment of other health issues. Superb.

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Review from Rosemarie E (Sister-in-law of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The home is very good and my relative is well looked after.

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Review from June M (Wife of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The home is really good. Residents are well cared for, well fed. Needs are dealt with quickly. I am very happy with everything. My husband has been here for nearly 3 years and I have no worries.

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Review from Sue M (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

From my first telephone conversation with the Manager, I felt very comfortable and welcomed. This feeling was confirmed when I visited by the attitude of the Manager and the homely atmosphere there. During my mother's short stay I was extremely impressed with all members of staff. Everyone from all denominations, showed care, compassion, consideration and respect, not only to my Mum but also to me. Sadly Mum passed away after only 3 weeks but, again, they ensured this was as peaceful as possible. At all times Mum's care and wellbeing were paramount, but not only Mum's, mine also. They all gave me such support during an extremely difficult time and made sure I was as comfortable and looked after as possible. I certainly made the best choice of home for Mum and I have nothing but praise and admiration for all the staff, but especially the Manager, who is obviously a great team leader and enormous asset.

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Review from Mana R (Stepdaughter of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The staff are kind and considerate and are very aware of the needs of my relative.

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Review from Melinda M (Wife of Resident) published on 16 May 2018 Submitted via Postal Card
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My husband who does not have dementia but cannot walk said to me a few weeks after moving into Highcliffe "If I can't be at home then I'm happy here". There could be no higher recommendation. Staff are caring, capable and approachable, the home is well kept and I am able to have peace of mind knowing he is being well looked after. If I become unable to look after myself, I'll see if they have room for me.

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Review from F G (Niece of Resident) published on 7 May 2018 Submitted via Postal Card
Overall Experience

Having visited my uncle a few times unannounced I was so touched by his level of care when he's been in the lounge or in his room. Carers are constantly checking on him, making sure he has drinks, asking if he's ok and also take the time to be 'his friend', chatting with him! All staff are so friendly, caring and attentive. The place is always so clean and homely and so welcoming to visitors too. The staff are truly incredible!

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Review from Joseph S (Friend of Resident) published on 30 April 2018 Submitted via Website
Overall Experience
Just the best well run nursing home in Dorset......the staff are excellent, the food is fantastic always looks so fresh...... everyone is always so helpful when I ring the doorbell, to let me into the home.
I was talking to the manager the other day and she was just the best so helpful and understanding about anything I was asking her. I think the home is a lovely place to live...... the rooms are a good size and good value for the fee they charge.
They have lots of things going on in the home .... from animals coming in to live music on Thursday, I love coming in to the care cafe on the first Thursday of the month to talk about different things going on in the local community.......and the person who runs care cafe is just excellent at what he does .....he knows his stuff, and he is so HAPPY to help on any topic we talk about.

And I hear he is also involved in gaining the gold standard award for the home, this is an excellent idea for the home.

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Review from David H (Son of Resident) published on 16 March 2018 Submitted via Website
Overall Experience

We chose Highcliffe Nursing Home for Mum, as her dementia worsened, in 2015 mostly because it was convenient for Dad to visit on his mobility scooter. We also liked the fact that my wife and I could call in unannounced at any time to keep an eye on her (you hear such terrible stories in the press).

As it turned out I don't think we could have chosen anywhere better. Dad visited most days but his mobility issues meant that he needed help in and out of the building and the staff were always there to support him.

Whilst, from the outside, the care home may not look as modern as others, what's important is what happens inside. Certainly, my wife and I always felt that Mum was well cared for and very much loved by all the staff. The care and support offered not only to her but to us during her final days were wonderful and it was a comfort to know that she died in her own bed, surrounded by familiar voices and people who loved her. We feel like we've lost an extended family ourselves.

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Review from Mark B (Son of Resident) published on 29 January 2018 Submitted via Website
Overall Experience

Dad has dementia and is not mobile so he needs a lot of help and attention at the home which I am confident that he receives. My wife and I live a long distance from the home (my brother and his wife live nearby) so we phone him in between visits and it is never too much trouble for the staff to take the phone to Dad and help him while we have a conversation.

When we visit Dad it is usually unannounced but we are always met by friendly and helpful staff and the home is in consistently good order. It is clear from Dad's responses that he always enjoys his meals and he has a friendly relationship with staff. Staff are very attentive to Dad and have a lot of patience with him even when he has some not so good days.

We are confident that Dad is as happy as he can be, safe and comfortable due to the constant care of staff and management of the home. This is very reassuring as we live so far away.

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Review from Sonya (Daughter of Resident) published on 17 January 2018 Submitted via Website
Overall Experience
Due to my Dad’s deteriorating health, he has had to move from independent living with care to Highcliffe Nursing home. We have been so impressed with how caring, helpful and understanding your staff have been. It has made a tough and emotional transition much easier to deal with for us all and Dad has taken to his move so much better than expected.
We are thoroughly impressed with the kindness and quality of care you are providing. Dad’s Care Plan has been thorough and humanistic and covers all aspect of his care and accounts for his personality.

I appreciate the staff working with him even on his grumpy days!

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Review from Ron S (Son of Resident) published on 8 January 2018 Submitted via Website
Overall Experience

I and the rest of the family were very impressed with the care received by my father. The premises are excellent but even more impressive were the staff. Their caring attitude helped my mother through a difficult time and ensured that my father's last days were as comfortable as possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (4)

Gavin Kingham
Gavin KinghamJob Title:Home Manager

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma Hendy
Emma HendyJob Title:AdministratorJoined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

Bini Daniel
Bini DanielJob Title:Deputy Manager

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

Jo Babb
Jo BabbJob Title:Family Liaison Officer

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.

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