
We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.
All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.
A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.
Care Provided by Highcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*Fees are subject to assessment
The price(s) shown are provided by the care home. Contact Highcliffe Nursing Home for full pricing details and T&Cs.
Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Tracey Millar (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (34)
Highcliffe Nursing Home Reviews (96)
Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years.
Over all time Highcliffe Nursing Home has 96 reviews.
The staff here are excellent, both nursing and management. There are plenty of activities which residents can join in with should they wish to do so. A very caring and committed environment for those needing care.
Need to know my relative is looked after safely and kindly.
The staff are always very friendly and helpful when we visit or call on the phone.
As I live some distance away from him and cannot visit very often, I am reassured that he is being well looked after.
I would like to express my sincere thanks to all the staff that made my mother's last months very comfortable, clean and very well cared for and the jolly happy atmosphere throughout the home.
The staff were excellent, very friendly and professional. As well as treating my partner with compassion they also offered me plenty of support.
Rooms are clean and tidy, food is excellent.
The activities were enjoyable and residents encouraged but not forced to participate.
My husband particularly enjoyed the food and the lovely care staff.
My husband will definitely return for another stay.
A cheerful atmosphere always present.
After a long stay, I would return willingly if the need arose.
They keep in touch and are friendly.
As a family, we could not ask for more.
The nursing staff are extremely knowledgeable and vigilant, re. timing, dosage of medications and treatment of other health issues. Superb.
The home is very good and my relative is well looked after.
The home is really good. Residents are well cared for, well fed. Needs are dealt with quickly. I am very happy with everything. My husband has been here for nearly 3 years and I have no worries.
From my first telephone conversation with the Manager, I felt very comfortable and welcomed. This feeling was confirmed when I visited by the attitude of the Manager and the homely atmosphere there. During my mother's short stay I was extremely impressed with all members of staff. Everyone from all denominations, showed care, compassion, consideration and respect, not only to my Mum but also to me. Sadly Mum passed away after only 3 weeks but, again, they ensured this was as peaceful as possible. At all times Mum's care and wellbeing were paramount, but not only Mum's, mine also. They all gave me such support during an extremely difficult time and made sure I was as comfortable and looked after as possible. I certainly made the best choice of home for Mum and I have nothing but praise and admiration for all the staff, but especially the Manager, who is obviously a great team leader and enormous asset.
The staff are kind and considerate and are very aware of the needs of my relative.
My husband who does not have dementia but cannot walk said to me a few weeks after moving into Highcliffe "If I can't be at home then I'm happy here". There could be no higher recommendation. Staff are caring, capable and approachable, the home is well kept and I am able to have peace of mind knowing he is being well looked after. If I become unable to look after myself, I'll see if they have room for me.
Having visited my uncle a few times unannounced I was so touched by his level of care when he's been in the lounge or in his room. Carers are constantly checking on him, making sure he has drinks, asking if he's ok and also take the time to be 'his friend', chatting with him! All staff are so friendly, caring and attentive. The place is always so clean and homely and so welcoming to visitors too. The staff are truly incredible!
I was talking to the manager the other day and she was just the best so helpful and understanding about anything I was asking her. I think the home is a lovely place to live...... the rooms are a good size and good value for the fee they charge.
They have lots of things going on in the home .... from animals coming in to live music on Thursday, I love coming in to the care cafe on the first Thursday of the month to talk about different things going on in the local community.......and the person who runs care cafe is just excellent at what he does .....he knows his stuff, and he is so HAPPY to help on any topic we talk about.
And I hear he is also involved in gaining the gold standard award for the home, this is an excellent idea for the home.
We chose Highcliffe Nursing Home for Mum, as her dementia worsened, in 2015 mostly because it was convenient for Dad to visit on his mobility scooter. We also liked the fact that my wife and I could call in unannounced at any time to keep an eye on her (you hear such terrible stories in the press).
As it turned out I don't think we could have chosen anywhere better. Dad visited most days but his mobility issues meant that he needed help in and out of the building and the staff were always there to support him.
Whilst, from the outside, the care home may not look as modern as others, what's important is what happens inside. Certainly, my wife and I always felt that Mum was well cared for and very much loved by all the staff. The care and support offered not only to her but to us during her final days were wonderful and it was a comfort to know that she died in her own bed, surrounded by familiar voices and people who loved her. We feel like we've lost an extended family ourselves.
Dad has dementia and is not mobile so he needs a lot of help and attention at the home which I am confident that he receives. My wife and I live a long distance from the home (my brother and his wife live nearby) so we phone him in between visits and it is never too much trouble for the staff to take the phone to Dad and help him while we have a conversation.
When we visit Dad it is usually unannounced but we are always met by friendly and helpful staff and the home is in consistently good order. It is clear from Dad's responses that he always enjoys his meals and he has a friendly relationship with staff. Staff are very attentive to Dad and have a lot of patience with him even when he has some not so good days.
We are confident that Dad is as happy as he can be, safe and comfortable due to the constant care of staff and management of the home. This is very reassuring as we live so far away.
We are thoroughly impressed with the kindness and quality of care you are providing. Dad’s Care Plan has been thorough and humanistic and covers all aspect of his care and accounts for his personality.
I appreciate the staff working with him even on his grumpy days!
I and the rest of the family were very impressed with the care received by my father. The premises are excellent but even more impressive were the staff. Their caring attitude helped my mother through a difficult time and ensured that my father's last days were as comfortable as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Highcliffe Nursing Home.
- 22 Aug 2026Organiser: Highcliffe Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Highcliffe Nursing Home.
Meet the Team (4)

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.
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