Highcliffe Nursing Home

My father seems very content at the nursing home and I feel that his needs are met very well and that he is very well cared for. The staff are always very upbeat, approachable and happy to answer any of my questions regarding my father's care.

The staff here are excellent, both nursing and management. There are plenty of activities which residents can join in with should they wish to do so. A very caring and committed environment for those needing care.

Need to know my relative is looked after safely and kindly.

As I live some distance away from him and cannot visit very often, I am reassured that he is being well looked after.

I would like to express my sincere thanks to all the staff that made my mother's last months very comfortable, clean and very well cared for and the jolly happy atmosphere throughout the home.

The staff were excellent, very friendly and professional. As well as treating my partner with compassion they also offered me plenty of support.

Rooms are clean and tidy, food is excellent.

The activities were enjoyable and residents encouraged but not forced to participate.

My husband will definitely return for another stay.

After a long stay, I would return willingly if the need arose.

As a family, we could not ask for more.

The nursing staff are extremely knowledgeable and vigilant, re. timing, dosage of medications and treatment of other health issues. Superb.

The home is very good and my relative is well looked after.

The home is really good. Residents are well cared for, well fed. Needs are dealt with quickly. I am very happy with everything. My husband has been here for nearly 3 years and I have no worries.

From my first telephone conversation with the Manager, I felt very comfortable and welcomed. This feeling was confirmed when I visited by the attitude of the Manager and the homely atmosphere there. During my mother's short stay I was extremely impressed with all members of staff. Everyone from all denominations, showed care, compassion, consideration and respect, not only to my Mum but also to me. Sadly Mum passed away after only 3 weeks but, again, they ensured this was as peaceful as possible. At all times Mum's care and wellbeing were paramount, but not only Mum's, mine also. They all gave me such support during an extremely difficult time and made sure I was as comfortable and looked after as possible. I certainly made the best choice of home for Mum and I have nothing but praise and admiration for all the staff, but especially the Manager, who is obviously a great team leader and enormous asset.

The staff are kind and considerate and are very aware of the needs of my relative.

My husband who does not have dementia but cannot walk said to me a few weeks after moving into Highcliffe "If I can't be at home then I'm happy here". There could be no higher recommendation. Staff are caring, capable and approachable, the home is well kept and I am able to have peace of mind knowing he is being well looked after. If I become unable to look after myself, I'll see if they have room for me.

Having visited my uncle a few times unannounced I was so touched by his level of care when he's been in the lounge or in his room. Carers are constantly checking on him, making sure he has drinks, asking if he's ok and also take the time to be 'his friend', chatting with him! All staff are so friendly, caring and attentive. The place is always so clean and homely and so welcoming to visitors too. The staff are truly incredible!

And I hear he is also involved in gaining the gold standard award for the home, this is an excellent idea for the home.

We chose Highcliffe Nursing Home for Mum, as her dementia worsened, in 2015 mostly because it was convenient for Dad to visit on his mobility scooter. We also liked the fact that my wife and I could call in unannounced at any time to keep an eye on her (you hear such terrible stories in the press).

As it turned out I don't think we could have chosen anywhere better. Dad visited most days but his mobility issues meant that he needed help in and out of the building and the staff were always there to support him.

Whilst, from the outside, the care home may not look as modern as others, what's important is what happens inside. Certainly, my wife and I always felt that Mum was well cared for and very much loved by all the staff. The care and support offered not only to her but to us during her final days were wonderful and it was a comfort to know that she died in her own bed, surrounded by familiar voices and people who loved her. We feel like we've lost an extended family ourselves.

Dad has dementia and is not mobile so he needs a lot of help and attention at the home which I am confident that he receives. My wife and I live a long distance from the home (my brother and his wife live nearby) so we phone him in between visits and it is never too much trouble for the staff to take the phone to Dad and help him while we have a conversation.

When we visit Dad it is usually unannounced but we are always met by friendly and helpful staff and the home is in consistently good order. It is clear from Dad's responses that he always enjoys his meals and he has a friendly relationship with staff. Staff are very attentive to Dad and have a lot of patience with him even when he has some not so good days.

We are confident that Dad is as happy as he can be, safe and comfortable due to the constant care of staff and management of the home. This is very reassuring as we live so far away.

I appreciate the staff working with him even on his grumpy days!