Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch BH23 5JS
Review Us
9.8 92 Reviews
  • Highcliffe Nursing Home, Christchurch
Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.
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Care Provided by Highcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1868
  • Self-Funded Residential Dementia Care: £1250 – £1868
  • Self-Funded Nursing Care: £1250 – £1868
  • Self-Funded Nursing Dementia Care: £1250 – £1868
  • RESPITE Self-Funded Residential Care: £1250 – £1868
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1868
  • RESPITE Self-Funded Nursing Care: £1250 – £1868
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1868

These prices are only a guideline, please contact Highcliffe Nursing Home to find out the exact price for your requirements.

Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Millar (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (34)

Highcliffe Nursing Home Reviews (92)

9.8

Highcliffe Nursing Home has a Review Score of 9.8 (9.752) out of 10, based on 26 reviews in the last 2 years.
Over all time Highcliffe Nursing Home has 92 reviews.

Overall Experience
  • 68
  • 23
  • 0
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Date Published
  • 92
  • 10
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  • 26
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Reviewer Connection to Highcliffe Nursing Home
  • 26
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  • 16
  • 7
  • 4
  • 2
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  • 1
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  • 1
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Total of 92, showing 1-20
Review from John B (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been coming to this home for some years. It is a lovely place. We could not fault it in any way. Well done.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your very kind comments it is gratefully appreciated.
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Review from Jennifer J (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is treated with respect and empathy. All staffs are very caring and knowledgeable with regards to my husband needs. I would recommend this nursing home to anyone.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your lovely review - your comments will be shared with the team who really appreciate such lovely feedback.
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Review from Yvonne M (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As usual, I can't speak too strongly about how happy I am about my husband's stay at Highcliffe. The staff are so lovely to him, several of them going over and above their normal duties to do extra things for him. As he's become frailer they have adapted to his extra needs, e.g pureeing his good as
he was prone to choking. Many of the staff including, housekeeping, maintenance and reception pop in to see him and share a laugh and a joke. He loved the staff and I can see they love him. I am very happy about his care and have no worries when I'm not there. It gives me peace of mind. Like I've said lately, even if I won the lottery, I would never dream of moving him. We love Highcliffe.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you so much for your wonderful review - we consider all our residents as part of our extended family.
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Review from Pauline R (Daughter-in-law of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Muriel has been excellently looked after, and her care from the staff has been lovely. Always greeted with positivity and smiles.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your lovely feedback. We are very grateful.
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Review from Chris A (Friend of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff, friendly and more than accommodating.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you very much for your kind review. Your feedback is greatly received.
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Review from Philip R (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care Mother receives. Excellent service.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeWe really appreciate your review and the kind comments.
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Review from Andrew G (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not thank the whole team at Highcliffe Nursing Home for what they do to look after my father this past year.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your kind review which will be shared with the team.
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Review from C L (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father took a few days to settle down, but once he had, he enjoyed being in the nursing home. The staff were excellent and always happy to answer phone calls, and took my father out for a walk on a couple of occasions.
My father was only staying for 2 weeks' respite, but if/when required again,
he will definitely be going to Highcliffe.
Thank you for all your care and delicious birthday cake.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your kind feedback which we will share with the team.
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Review from Rachel G (Mother of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From walking through the door and being welcomed by the deputy manager, we were impressed with Highcliffe Care Home. It is a light, modern, spacious and attractive home with a very peaceful atmosphere. We found all the staff very welcoming, friendly and helpful. We are very grateful for the care our
daughter received during her short stay at Highcliffe Care Home.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you very much for the lovely review which will be shared with the team.
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Review from Sue C (Wife of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were extremely efficient and caring.
Plenty of staff on duty.
Activities were outstanding. Twice a day.
Lots of music which my husband enjoyed.
The 6 months he was there his quality of life was very good.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you so much for your kind review which is very much appreciated by us all.
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Review from C H (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is generally a lovely place, well managed, and with a vast majority of dedicated and patient staff who treat residents with respect and dignity. (Including my mum, I'm delighted to say). Let down a bit though by a few snotty members of staff, especially nurses (not all) who give out medicine and
don't seem to like residents being taken out by their family! Who, in my opinion, is more suited to work in a hospital than a care home, and so won't have that problem. But this is minor compared with so many lovely staff who make it the friendly, homely, loving place it is.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your honest feedback and as discussed I will share with the nursing team - we are happy for our residents to engage in the community as long as medication is safely managed. Very pleased to know you have such high regards for the home and the team.
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Review from B W (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Highcliffe Nursing Home, they are professional, friendly, efficient and nothing is too much trouble for either the residents or the relatives. They even helped out when we had to adopt a little undercover work with the laundry and my mum never realised!
We were so
lucky my mum stayed at this nursing home, do not hesitate.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your lovely review - it was an absolute pleasure to look after mum.
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Review from Judy B (Daughter of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy and content in the Highcliffe Nursing Home, she has a good routine, she loves the food, which is always of the highest standard. She enjoys all the activities, which are thoughtfully planned. The staff are very supportive and friendly to my mum and the whole family. I thoroughly
recommend it.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you so much for your kind review which is appreciated by us all.
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Review from G W (Wife of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my husband decided to stay I was here for a little over a month. I was very pleased and reassured that he would be happy here and I was proved right.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your kind comments which we are very grateful for.
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Review from V D (Wife of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are very helpful, patient, and gentle with the residents and friendly to me. The home is always clean and meals are good and well presented. I go in regularly and would certainly recommend this home.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your review and kind words. We will share your feedback with the staff.
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Review from Clive M (Son of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Originally planned for a 4-week respite break but due to ongoing medical issues had to extend it to 12 weeks. The staff were very understanding and were happy to keep extending the care while my wife recovered from her illness.
My father soon settled in and enjoyed his stay (He has early dementia).
His room was lovely with an en-suite shower room. The staff were very happy and cheerful and always willing to help with any requests.
Will use it again for respite care if necessary.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your kind review which we will share with all the staff.
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Review from Mark K (Respite Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highcliffe Nursing home is a wonderful place where the staff embrace you as part of their family. The attention to detail is second to none.
Staying there is like being enveloped in a beautifully soft, fluffy cushion, whilst being smothered in love and care.
Who could ask for more.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your wonderful review which we will share with the team.
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Review from S A (Wife of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who died recently was a resident at Highcliffe Nursing Home for about five and a half years. He was well cared for in every way. Unlike the previous home he was in, he never asked when he was coming home, and was always smiling, clean and well-fed. I visited the home regularly and only ever
saw residents treated with respect and kindness.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your lovely review. It was a pleasure to look after your loved husband.
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Review from A B (Private Carer of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a carer for a resident at this lovely care home, I come every Friday and take him out for lunch.
Every time I have visited I have noticed just how lovely the staff (carers, nurses, care coordinators and admin/reception) are, not only to me but especially to the residents. The way they speak to
them is so very gentle and kind. I would definitely recommend this place to anybody who is looking for somewhere for a family member.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you for your kind review which is very much appreciated.
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Review from Victor B (Son of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only in Highcliffe for just over 4 weeks before she died. In that time she was very well looked after. The staff are very helpful and support the family throughout the process.
Out of a number of care homes we visited when we entered Highcliffe we knew this was the one for our mother.
Unfortunately
Mum was not fit enough to make use of a number of the activities this care home offers its residents.
I would recommend Highcliffe to anyone looking for a care home.
Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing HomeThank you very much for your kind review. This is very much appreciated and your comments will be shared with the staff.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Highcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Highcliffe Nursing Home is calculated as follows: ( (234 Excellents x 5) + (59 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 298 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highcliffe Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Tracey

Tracey Millar

Job Title: Home Manager

I started my career as a secretary for Lloyds Bank in 1981 and became a PA for the Business Banking Managers. The Business Banking department relocated to Poole in 2007, and I decided it was time for a change because of the travelling. An advertisement for a part-time administrator/Activities person at Highcliffe Nursing Home caught my eye, and I have never looked back. The company have supported me to progress in my career from Administrator to Business Manager, Deputy Manager, Registered Manager at Highcliffe, now including Operations Manager for the South. I love being around and supporting elderly people, as I had such a close relationship with my grandparents that I thought this was the job for me, and it is. I am passionate that we provide the best care, lots of laughter and fun, which we do our very best to provide.

Joanne

Joanne Jarvis

Job Title: Deputy Manager

I am an enthusiastic, caring, and dependable registered nurse who thrives on making a difference. With over 15 years of care experience, I started my career as a health care assistant and progressed my way up to senior care assistant before I went on to complete my nursing degree back in 2019. I started working at Highcliffe Nursing in February 2024, I am the home's deputy manager. I love that Highcliffe Nursing Home has its ethos of care built around its residents. I have a passion for helping people achieve their best possible level of health and well-being, and I can continue doing so thanks to this positive culture Highcliffe Nursing Home has. In my free time, I do a lot of volunteering in and around the community of Highcliffe, I also enjoy setting up and participating in charity fundraisers for local charities and charities close to my heart, such as the Alzheimer’s Society and MacMillan Cancer Support.

Emma

Emma Hendy

Job Title: Administrator Joined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

Bini

Bini Daniel

Job Title: Clinical Lead

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment.


In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

Frequently Asked Questions about Highcliffe Nursing Home

What types of Care is Highcliffe Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highcliffe Nursing Home have?

There are 44 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Highcliffe Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highcliffe Nursing Home to the centre of Christchurch?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcliffe Nursing Home to verify any information. View our terms and conditions. Highcliffe Nursing Home has an Enhanced Service - more info.