
We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)

I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)

Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.
All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.
A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.
Care Provided by Highcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*Fees are subject to assessment
The price(s) shown are provided by the care home. Contact Highcliffe Nursing Home for full pricing details and T&Cs.
Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Tracey Millar (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (34)
Highcliffe Nursing Home Reviews (96)
Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years.
Over all time Highcliffe Nursing Home has 96 reviews.
We are lucky to have such an excellent, kind and approachable manager, and also countless other dedicated, freindly and efficient staff making this a lovely place for my mum to live and for me to visit her. I cannot praise it highly enough.
Thank you for your lovely feedback which I will share with whole team. Thank you again.
I cannot speak highly enough of what this means to his family and myself.
Thank you so much for the feedback and your kind words which will be shared with the team.
This is the second nursing home my mother in law has been in, and through other family members, I have seen many others. This home is one of the best. The staff are very welcoming and have a passion and dedication to look after the resident in their care. The level of cleanliness and catering is extremely high, and the engagement with relatives regarding the introduction of new menus. I would have no hesitation in recommending this home to anyone who is considering placing their relative here.
Thank you for your kind review and comments which I will share with the team.
Welcoming friendly, attentive staff, had a few wobbles but eventually listened to and sorted. Fun and engaging range of activities. Better than previous homes. Clean environment. Limited parking though, so have to visit towards end of day and also struggle to get out half the time of no one is about.
Thank you for your feedback. We are always looking to improve our service and comments are gratefully received.
We have been coming to this home for some years. It is a lovely place. We could not fault it in any way. Well done.
Thank you for your very kind comments it is gratefully appreciated.
My husband is treated with respect and empathy. All staffs are very caring and knowledgeable with regards to my husband needs. I would recommend this nursing home to anyone.
Thank you for your lovely review - your comments will be shared with the team who really appreciate such lovely feedback.
As usual, I can't speak too strongly about how happy I am about my husband's stay at Highcliffe. The staff are so lovely to him, several of them going over and above their normal duties to do extra things for him. As he's become frailer they have adapted to his extra needs, e.g pureeing his good as he was prone to choking. Many of the staff including, housekeeping, maintenance and reception pop in to see him and share a laugh and a joke. He loved the staff and I can see they love him. I am very happy about his care and have no worries when I'm not there. It gives me peace of mind. Like I've said lately, even if I won the lottery, I would never dream of moving him. We love Highcliffe.
Thank you so much for your wonderful review - we consider all our residents as part of our extended family.
Muriel has been excellently looked after, and her care from the staff has been lovely. Always greeted with positivity and smiles.
Thank you for your lovely feedback. We are very grateful.
Very good staff, friendly and more than accommodating.
Thank you very much for your kind review. Your feedback is greatly received.
Very satisfied with the care Mother receives. Excellent service.
We really appreciate your review and the kind comments.
I can not thank the whole team at Highcliffe Nursing Home for what they do to look after my father this past year.
Thank you for your kind review which will be shared with the team.
My father was only staying for 2 weeks' respite, but if/when required again, he will definitely be going to Highcliffe.
Thank you for all your care and delicious birthday cake.
Thank you for your kind feedback which we will share with the team.
From walking through the door and being welcomed by the deputy manager, we were impressed with Highcliffe Care Home. It is a light, modern, spacious and attractive home with a very peaceful atmosphere. We found all the staff very welcoming, friendly and helpful. We are very grateful for the care our daughter received during her short stay at Highcliffe Care Home.
Thank you very much for the lovely review which will be shared with the team.
Plenty of staff on duty.
Activities were outstanding. Twice a day.
Lots of music which my husband enjoyed.
The 6 months he was there his quality of life was very good.
Thank you so much for your kind review which is very much appreciated by us all.
It is generally a lovely place, well managed, and with a vast majority of dedicated and patient staff who treat residents with respect and dignity. (Including my mum, I'm delighted to say). Let down a bit though by a few snotty members of staff, especially nurses (not all) who give out medicine and don't seem to like residents being taken out by their family! Who, in my opinion, is more suited to work in a hospital than a care home, and so won't have that problem. But this is minor compared with so many lovely staff who make it the friendly, homely, loving place it is.
Thank you for your honest feedback and as discussed I will share with the nursing team - we are happy for our residents to engage in the community as long as medication is safely managed. Very pleased to know you have such high regards for the home and the team.
We were so lucky my mum stayed at this nursing home, do not hesitate.
Thank you for your lovely review - it was an absolute pleasure to look after mum.
My mum is very happy and content in the Highcliffe Nursing Home, she has a good routine, she loves the food, which is always of the highest standard. She enjoys all the activities, which are thoughtfully planned. The staff are very supportive and friendly to my mum and the whole family. I thoroughly recommend it.
Thank you so much for your kind review which is appreciated by us all.
Before my husband decided to stay I was here for a little over a month. I was very pleased and reassured that he would be happy here and I was proved right.
Thank you for your kind comments which we are very grateful for.
All the staff are very helpful, patient, and gentle with the residents and friendly to me. The home is always clean and meals are good and well presented. I go in regularly and would certainly recommend this home.
Thank you for your review and kind words. We will share your feedback with the staff.
My father soon settled in and enjoyed his stay (He has early dementia). His room was lovely with an en-suite shower room. The staff were very happy and cheerful and always willing to help with any requests.
Will use it again for respite care if necessary.
Thank you for your kind review which we will share with all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Highcliffe Nursing Home.
- 22 Aug 2026Organiser: Highcliffe Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Highcliffe Nursing Home.
Meet the Team (4)

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.
Frequently Asked Questions about Highcliffe Nursing Home
What types of Care is Highcliffe Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highcliffe Nursing Home have?
There are 44 Single Rooms and 9 Couples/Companion Rooms.
What are the Facilities & Services at Highcliffe Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highcliffe Nursing Home to the centre of Christchurch?
3.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcliffe Nursing Home to verify any information. View our terms and conditions. Highcliffe Nursing Home has an Enhanced Service -more info.