Avon Cliff, Bournemouth, Dorset
Avon Cliff, Bournemouth, Dorset
Avon Cliff, Bournemouth, Dorset

Avon Cliff is a purpose built care home offering superb accommodation and first class residential and nursing care.

The home has a welcoming environment from the moment you enter its bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

Group: Colten Care Ltd

Person in charge: Helen Holden (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 48

Shared Rooms: 2

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Avon Cliff is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH1 3PE. Wilts & Dorset Buses service Bournemouth and the surrounding areas. Services are frequent and there is a bus stop situated on Christchurch Road.

Visiting:

At Avon Cliff, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

Avon Cliff has its own car park just outside the front of the home. If you know when you are planning to visit, get in touch and a space can be saved for you.

Latest Care Quality Commission* Report on Avon Cliff: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

Nursing and residential

Reviews

9.9 Avon Cliff has a Review Score of 9.9 (9.850)

The Review Score of 9.9 (maximum of 10) for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Avon Cliff in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.85 for Avon Cliff is calculated as follows: ( (470 Excellents x 5) + (74 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 548 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 27 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    41
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Cliff?

  • Extremely LIKELY
    43
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Cliff

  • Son of Resident/Service User
    9
  • Resident / Service User
    8
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    6
  • Brother of Resident/Service User
    3
  • more

We have been coming to this home for a few months to the knitting group and have found it to be a very friendly atmosphere. The staff are helpful and we enjoy mixing with the residents and chatting, knitting, tea, cake and friends are the best mix ever. Culminating today with a truly scumptious lunch.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as my wife and I walked through the door of Avon Cliff and were so wonderfully received by the home manager we knew that this was the place we were looking for. On the sudden death of my father-in-law, it was imperative for my mother-in-law to be cared for professionally. The manager organized a direct transfer from Poole Hospital and thanks to all involved at Avon Cliff we could not have wished for a smoother transition. During her seven-month stay, she was exceptionally well cared for and genuinely loved. This was evident to us on our numerous visits. We were also cared for and supported at this difficult and challenging time. Nothing was ever too much trouble. This is perhaps all the more important, not to mention reassuring, as we live abroad. All the staff at Avon Cliff are amazing and the manager is an exceptionally competent and caring Matron. We cannot praise her and her team highly enough. My mother-in-law passed away on 14 December 2017.
Thank you all!

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is very happy, all staff are very kind and she never feels lonely or unsafe. Because she is content in her home, it gives me and the rest of her family peace of mind.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This was a period of 11 nights respite care to enable family carers to attend a wedding in South Africa. Following a warm welcome, we found a beautifully appointed room and this high standard continued throughout the stay. Excellent choice of menus, delicious food, enjoyable entertainment, opportunities for trips to local beauty spots and attentive (not intrusive) care.
All of the staff are prepared to "go the extra mile" so dedicated to residents comfort and wellbeing.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely, bright and clean care home where the staff are kind and friendly and welcoming and there is always lots to do.
Everyone is treated with respect - and the lunch is lovely.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My very elderly aunt was transferred from Bournemouth Hospital after a stroke and has received excellent care from the team at Avon Cliff.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Avon Cliff is a clean, light and bright environment. It is a happy place and everybody speaks regardless of who they are ir staff, residents and other visitors. The staff and management are all very professional and the nursing care is excellent.

Within days of coming to stay, my brother, who previously loved alone, showed a big improvement.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are impressed with the excellent level of personal care given every day, 24/7, to our mother.
The staff have been very impressive during a recent medical crisis.
They handled the situation very professionally, efficiently and sympathetically.
We all live overseas and so need to feel reassured and confident about leaving our mother in Avon Cliff's care. We do.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was delighted to find that the staff are so caring, helpful and professional. They provide an excellent environment which enabled my mother to settle in perfectly.

The food is varied, fresh and cooked to a high standard. The facilities and activities are excellent.

I am happy to thoroughly recommend this home.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased especially with the care staff. They are always smiling and helpful. The last week mum has had medical needs and hospital treatments. Everything was organised and they were very supportive.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The building and facilities are first class and the staff are always very friendly, helpful and attentive to my mother's needs.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Avon Cliff offers a very warm welcome and a lovely and clean environment. The food is excellent as are the care services provided.
We are very pleased that we picked Avon Cliff. Thanks to someone from another care home for recommending this care to us.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very pleasant experience, everyone has been most attentive but not overpowering! Excellent choice of food; I enjoyed every meal, as did my guests who were really impressed. I participated in the entertainment programme with great enjoyment and also benefitted from the opportunity to sit outdoors in such pleasant and well-maintained gardens. I was delighted to join the Friday trip to the New Forest.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very well run and caring home. Each resident is treated very much as an individual. Visitors are very welcome and staff are always pleasant. We are very pleased with the care.

How likely would you be to recommend Avon Cliff? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always a very good welcome - happy staff giving great support to my friend.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been very well looked after during her time here. It is a relief to know she is 'content' somewhere that is not her own home. She has put on weight and looks better as a result of better nutrition and at 96 has made the transition from fierce independence to a residential/nursing home, much better than hoped.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have no worries about my wife being at Avon Cliff as all the staff are so kind and caring.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

On the death of my father, and after having been hospitalised, my 92-year-old mother left her own home to join Avon Cliff.
Not only my mother but we as a family have been so warmly welcomed here.
All the staff here are not only highly competent but so wonderfully caring.
There is a genuine feeling of love here.
All this is so reassuring for me, especially as I live abroad.
I cannot thank the staff enough for taking such care of my mother at this time of her life.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the care shown to my mother. Nothing is too much trouble for the staff in Avon Cliff. They truly are a credit to your organisation.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was my first experience of being at the receiving end of a care home and everything surpassed my expectations.
Avon Cliff is outstanding in every way. This must be because of the manager (Matron) and senior management team.
The home is beautifully appointed and maintained to a high standard. The food is superb.
Every member of staff I have encountered is kind, caring and dedicated. They are interested in every resident. My two week stay has been memorable.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Avon Cliff is excellent, a real "home from home" for my father. The first moment I walked through the front door I knew that we had made the right choice; clean, friendly, professional, approachable staff, all looking very happy in their work. The standard of care of the residents is first class with their needs always prioritised over any other. The management, clinical lead and administrative staff are very attentive and always helpful and knowledgeable. The care staff look after the residents extremely well. We are so lucky to have found such a wonderful care home. Thanks to everyone.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a first class nursing home. It came to my family by way of recommendation from a friend who spent the last few weeks of his life there. My Mother has been a resident for 6 months and is very happy with the treatment that she receives and the attention and friendliness of the staff at all levels - from cleaning people to the matron. It is of great comfort to my family to know that she is as well looked after - communication is excellent.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff were wonderful with Mum. They continually encouraged her to join in with the many activities and a great variety of food - with meal size requirements and personal tastes taken into account.
The administration was superb and gave us great peace of mind whilst we were away on holiday. My only slight criticism is the laundry came back folded into small piles and therefore was creased.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My 96-year-old aunt left hospital for Avon Cliff in December 2016, with a fractured collarbone. A unanimous decision was soon made that, after 4 weeks respite, she would then become a permanent resident. Each daily visit tells me she would not receive better care elsewhere. The management, nursing and ALL team members collectively lift the service of caring onto an altogether different level. For example, nurses have phoned to update me, as and when necessary. Cheerful attentiveness, guidance and dignity are always shown to my aunt, especially when she becomes confused and disorientated. I, too, receive great support and friendliness and hope always to warrant that kindly response. The menu never fails to be interesting and varied. My independently-minded aunt has now escaped loneliness and vulnerability for a life enriched with new social possibilities, whenever she chooses. I'm in no rush, but Avon Cliff is a real inspiration for my own later years! Excellent, excellent, excellent.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother originally came in for 4 weeks respite after leaving hospital but, due to circumstance is now staying until the end of April. The staff have been wonderful, the care they provide is amazing and they are so attentive. The food is also very good with a good varied menu. My mother has made some lovely friends at Avon Cliff. The staff go that extra mile and also make family members feel so welcome. I really can't praise them enough.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum went to Avon Cliff for respite from January - February 2016.
They were excellent in all areas, we felt happy leaving my mum there.
Everyone was lovely to meet, they show real care and concern.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I and my family felt that the care that my brother received from Avon Cliff in the last two months of his life was second to none.
All caring staff and management showed a wonderful level of kindness to both my brother and family. Making each visit a pleasant experience during this traumatic time.
I was kept fully informed as my brother's health declines and the family received magnificent support at the time of his passing.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service, wonderful food and the care provided was really outstanding. Would not hesitate to recommend to anyone.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend has been in Avon Cliff for almost two years. He was very poorly when he went in but thanks to the excellent care he has received, he has a new lease of life. Whenever we visit we find the staff always cheerful and happy to help in any way. They have provided our friend with a happy, loving and enriching life.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to commend the team at Avon Cliff for the outstanding end of life given to my Aunt. At all times, she was treated with great kindness and dignity.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent quality of service is being provided to my wife - I could not wish for a higher standard and have no criticisms whatsoever. The staff are friendly, helpful and courteous. The high standard of care provided is tailored to individual needs. A good choice of well prepared meals is available. The furnishings are of a high quality, and the whole building is kept very clean and tidy. Residents are encouraged (but never pressured) to participate in the many social activities, events and entertainment provided. A recently created cafe has provided an especially attractive area where residents can meet their relatives or other visitors for chats and refreshments. Long term and short stay residents are made equally welcome by the staff.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the start of my mother's six-week stay in the home, it has been absolutely superb, professional, caring and understanding. All of the support staff from the catering to the nurses always had a smile on their face and were so good with our mother.
We would not hesitate to recommend the home and will be bringing our mother back from time to time should we ever need to consider using you again. Thank you for your help, our family feel supported and confident that my mother was in safe caring hands.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When evaluating the 'Home', my wife and I were shown each of the public areas and introduced to the managers responsible. We both found this very useful as we were able to discuss my mother's particular requirements and on each occasion, we were re-assured. Viewing each of the rooms and meeting the 24-hour nursing staff gave us further reassurance and peace of mind. When we collected mum from the home, all she talked about was the lovely staff and food and when would she be able to return...That says it all.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

While visiting a relative in Norwich, I became very ill and was taken to Norwich Hospital. My condition was diagnosed and following treatment an operation was carried out successfully. I was discharged in a much-weakened state to the Avon Cliff Nursing home in Bournemouth where I was welcomed and provided immediately with a comfortable room and lunch. There followed a succession of staff to explain their roles in helping me. Meals were ordered daily from menu sheets covering breakfast, lunch, and supper. Frequent drinks and medication visits were provided. Although offered support in the bathroom, I preferred to develop my own routine. I could eat in my room or in the dining room where my visitors could be entertained. Free laundry was dealt with daily and I gained strength over the week and I returned home to live alone. A real success to the Nursing Home.

How likely would you be to recommend Avon Cliff? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Management of accommodation, care, entertainment, safety excellent. Food good quality and served well. Genuinely friendly atmosphere. Professional care and very good entertainment.

How likely would you be to recommend Avon Cliff? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum is really enjoying the kind, caring atmosphere here at Avon Cliff. She likes the trips organised on the mini-bus - new forest.
The activities organiser is a brilliant asset to the home and a credit, he has a great rapport with all residents.
Catering is good - always nutritious and just right for mums appetite.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The matron and carers are professional, personable, approachable and extremely friendly. They call me by my first name, my friend has been here two and a half years and could not be happier. The choice of food is extensive and the food cooked by the chefs is way above standard.
The attention of care my colleague receives from all the staff and carers is excellent and I could not wish any better for her.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend (the resident) had a stroke and needs a great deal of care and assistance. The home is a lovely place with truly caring management and staff, the room is always clean and bright and my friend is very well cared for.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My initial discussion took place with the home care management at my home and a further tour of all facilities provided at Avon Cliff. I was delighted that I made my choice as Avon Cliff lived up to all my hopes for the kind of "its got everything break" I was hoping to find speedily - in this matter I was helped by a close friend who "found" Avon Cliff and helped all the way.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The above care home has just arranged a 90th birthday celebration for my sister who is currently a resident there. It was an excellent event, enjoyed by all in a very relaxed atmosphere. Organisation was excellent food and drink first class and the service impeccable. Everyone enjoyed the occasion and went home very well satisfied. The care provided appears to be excellent in every aspect.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent general care for my friend, who can be very difficult (dementia). Teething problems initially have been rectified. As always there can be communication problems with staff, there is a "communication" log but not always read, staff are busy. All this is improving any discussions always has a positive outcome. We all strive for perfection.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My recent stay at Avon Cliff, is the second time I have been cared for there, after orthopaedic surgery. On both occasions I have been looked after so well, my recovery has been rapid and successful. I have graded the care I received as 'Excellent' in all areas, as I could find no fault, anywhere, from my welcome by the manager and reception staff, to the kindness of the carers and nurses, auxiliary staff, kitchen and dining room, and the activities organisers, my stay was both enjoyable and beneficial. My room and bed were very comfortable, no request was too difficult to execute, and the night staff were particularly helpful and reassuring. I have recommended Avon Cliff to friends, and should I have another period needing respite, I shall not hesitate to go there again.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has thoroughly enjoyed her respite care (approx 12 days) and we can see what a difference her stay has made. All the staff have been very friendly and so helpful.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good experience. When I need to choose a care home in the future I will definitely come back to Avon Cliff. All staff are excellent.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Transferred wife with pelvic fracture by ambulance from the general hospital for respite care. Welcomed by care home manager was warm and sincere and sympathetic. Room good, food excellent and all comments to Matron or the lady on reception dealt with promptly and professionally. Sometimes the room carers speed of response was patchy and on one or two occasions caused distress. The two weeks at Avon Cliff has assisted my wife on her long journey back to full health.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Avon Cliff responded to this review on 17 Feb 2016:

We are sorry that the speed of response was not consistent. We routinely monitor all our call bell response times and where these fall short of our company standards we feed this back to the home as an improvement action.

Our neighbour has been in Avon Cliff for several months now and we are really impressed. Having worked in care homes I can be a little critical but cannot find fault with this home. The staff are always pleasant and have time for you. Our friend has a new lease of life and is so content. Hope if our turn comes to have to have care we can receive this level of care.

How likely would you be to recommend Avon Cliff? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

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April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

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February 2016

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Care Home Idol 2016

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