Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 102 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332

These prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Theresa Sales (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Cliff Reviews (102)

10

Avon Cliff has a Review Score of 10 (9.993) out of 10, based on 12 reviews in the last 2 years.
Over all time Avon Cliff has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avon Cliff
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Review from M B (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my husband in residence I was looking forward spending time at Avon Cliff Nursing Home myself, while my son was abroad. All staff were helpful and caring and encouraged plenty of me time, spending lunch, supper and walks through the garden, resting to enjoy nature with my husband. I loved some
of the entertainment, attending by myself while he had a rest. Generally, I love the 'family' atmosphere, which is so welcoming at Avon Cliff.
Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for your lovely review. We're so pleased you felt welcomed and supported during your stay at Avon Cliff and were able to enjoy time with your husband and take time to relax. It's wonderful to know you valued the support of the team, entertainment, and our family atmosphere - your kind words mean a lot to us all.

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Review from John H (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Entering a care home at 93 must be daunting and it was for mum. The staff at Avon Cliff made mum so welcome, quickly learnt her likes and dislikes and involved her (and sometimes family members too) in everyday life there, in patient stages. She now joins in with many activities, has personalised her
room and laughs daily with staff and residents alike. We know she is well cared for, medically, diet, weight, clothing and well-being etc.
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Review from Raymond F (Resident) assisted by family/friend published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Avon Cliff for over 2 years and have been very pleased with the excellent care. The staff are very kind and helpful and if I ring for assistance there is always a prompt response.
Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for sharing your feedback. We're so pleased to hear that you've felt well cared for during your time at Avon Cliff. Knowing that you feel supported and that our team is responsive and kind means a great deal to us. Thank you again for your kind words.

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Review from Simon D (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful team, caring and 100% committed.
Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for your kind words and for taking the time to share your feedback. We truly appreciate it and will be sure to pass your comments on to the rest of the team here at the home.

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Review from Simon N (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother stayed at Avon Cliff for 3 years until she died aged 96. For the whole of those 3 years she was always cared for in a kind, considerate and dignified way. The staff were unerringly helpful and cheerful and we felt very lucky that our mother was looked after so well.
Reply from Theresa Sales, Home Manager at Avon Cliff

We're so sorry for your loss and truly appreciate you taking the time to share your experience. It means a great deal to hear that your mother was cared for with kindness, dignity, and compassion throughout her time at Avon Cliff. I'll be sure to pass on your lovely feedback to the team. Please know that should you ever need anything, or wish to visit our home, our door is always open.

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Review from S M (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with Avon Cliff. The care, and professionalism of the managers, nursing staff, dining room staff, reception, and activity staff are 100%. Nothing is too much trouble, always on hand to help in any way. My Mum has settled into the home very well and is happy here. Would definitely recommend
it to anyone that is considering coming to a care home for respite, temporary, or permanent care.
Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for sharing your feedback about your experience at Avon Cliff. It's wonderful to hear that your mum has settled in well and is happy in her new home. Our team works hard to ensure that residents receive the best possible care and support, so we're delighted to know that their efforts have made a positive difference. Thank you again for your kind words.

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Review from Jane K (Regular Volunteer) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor to Avon Cliff with my dog as a member of Caring Canines. I would like to say how lovely the home is and Evie and I have been made most welcome by every member of staff and the residents. It is one of the nicest places I have visited since 1992. The home is a wonderful place for
anyone in their prime to enjoy the time they have as they get older.
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Review from Neville D (Husband of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the management and staff very helpful and caring and we appreciate the quality of the facilities at the Avon Cliff Care Home.
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Review from Carole C (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad arrived at Avon Cliff in dire need of TLC and good nursing care. He got outstanding nursing care! All his physical and emotional needs were met by highly trained nurses and doctors, reception, cleaners and catering. The food was excellent. The cleanliness of the home was excellent. The activities
on offer - brilliantly thought our. A real home in which no requests were denied, always a listener at hand and beautiful surroundings inside and in the garden. Perfect-sized rooms with toilets. The best bathing, lifting and bed, chairs etc available. Hairdresser, chiropodist, everything you could want and more!
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Review from Darinell H (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, every one of them.
Always clean and fresh.
Food excellent, great choice.
Mum very happy.
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Review from Michael K (Son of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Avon Cliff in August 2023. We have been very impressed with everything at Avon Cliff. We feel staff go beyond their jobs to really care for the residents. I've seen many acts of kindness and compassion shown, not only to my mum but to other guests. It is very impressive and also
the form of knowledge that is consistent throughout the home.
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Review from Marion C (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family searched high and low to find a care home for our mum. The minute we walked in, the staff were fantastic, showing us around straight away. Nothing is ever too much trouble.
My mom's care and the attention given to her has been exceptional. I am a retired nurse and know good care when I see
it.
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Review from S K (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention I receive here is second to none. The carers and medical staff are excellent. The lounge staff I class as family, bringing us all together with a mother, aunt and uncle. Management is always there for help and advice and I know I can rely on them. All staff do an excellent job.
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Review from G B (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and caring.
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Review from E R (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My residence at Avon Cliff is very satisfactory, the attention from the staff is A star. They are kind and very helpful and have no complaints.
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Review from R W (Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent service.
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Review from V I (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were fantastic, caring, thoughtful, chatty and respectful. Supportive and went above and beyond. One issue (which seems to be a training one) relating to the entertainment officer who did not have appropriate communication skills for a care environment.
Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for your lovely comments, we are very proud of the team here at Avon Cliff who support all of our residents to have fulfilled lives. I do appreciate that not all personalities are compatible. I am sorry if any terms of endearment used were not received in the way they are intended. This has been discussed with the member of the team.

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Review from E W (Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay, the staff are very friendly and helpful. Food is very good and the entertainment is wonderful.
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Review from Linda S (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last 11 days in Avon Cliff. He was really well cared for and every member of staff was so caring and friendly. During the last few hours, the nurse on duty was absolutely wonderful. He was supportive and respectful and made the experience much easier than I had imagined it would
be. Thank you.
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Review from Jane P (Respite Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loved my stay.
I will recommend to friends and family.
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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.993 for Avon Cliff is calculated as follows: ( (138 Excellents x 5) + (1 Goods x 4) ) ÷ 139 Ratings = 4.993
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Frequently Asked Questions about Avon Cliff

What types of Care is Avon Cliff registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Avon Cliff have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Avon Cliff?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Cliff to the centre of Bournemouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service - more info.