Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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9.9 114 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.
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Care Provided by Avon Cliff

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
The price(s) shown are provided by the care home. Contact Avon Cliff for full pricing details and T&Cs.

Contact Avon Cliff to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avon Cliff to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Theresa Sales (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Avon Cliff; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Avon Cliff, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Cliff Reviews (114)

9.9

Avon Cliff has a Review Score of 9.9 (9.927) out of 10, based on 18 reviews in the last 2 years.
Over all time Avon Cliff has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avon Cliff
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Total of 114, showing 1-20
Review from Peter B (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since February 2025.


The level of care, attention, and professionalism I have seen first hand, surpasses none.


The food offering is very diverse, wholesome and nutritious, with 3 melas a day as well as Tea / coffee offerings during the day.


Staff at the Avon Cliff

are very professional, friendly and personable, which gives me confidence and satisfaction to see my father being so well looked after and cared for.


The home itself is impeccably clean, maintained and offers residents a fulfilling fun packed day, should they wish to embrace the facilities and planned activities offered on a daily basis. This includes days out too.


My mother checks in, at times, not only to keep my father company, but receiving respite care too, and enjoy all these facilities and good food too.


I would have no hesitation in recommending the Avon Cliff to any potential future resident, you wont receive any better treatment and care than what they offer, First Class service

Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind recommendation. It's good to hear the care at Avon Cliff is supporting your father so well, and that the team's professionalism, attention and warm, engaging environment give you confidence in his day-to-day wellbeing.
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Review from Angela B (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must say how well my father has settled into Avon Cliff. All the staff make him feel so welcome as well as understanding his needs.
He enjoys being in the communal area as there are so many activities going on, he hasn't got time to be bored.
Everyone goes over and above to make it feel like home.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind feedback about Avon Cliff. It's wonderful to hear your father has settled so well, and that our team's understanding and engaging environment help him feel at home.
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Review from N R (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Avon Cliff for over a year. She has been very well looked after and is settled and happy. This month she suffered another stroke. The care she received during and after by all of the staff has been exceptional. To witness this has given me great peace of mind to know
she is so well looked after.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind feedback. We're so pleased to hear your mother is happy at Avon Cliff, and that the team's care has given you peace of mind during a difficult time.
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Review from B I (Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with my care here and happy with the meals my only criticism is that I'm rushed after meals especially at night.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your feedback. We're pleased to hear you're happy with your care and meals at Avon Cliff, and we appreciate your comments regarding mealtimes, which will be shared with the team.
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Review from J S (Friend of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the above home is very welcoming and always willing to listen and help when needed.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind feedback about Avon Cliff. We're delighted to hear that the team's welcoming approach and readiness to help make such a positive difference.
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Review from D P (Respite Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff. A warm atmosphere. Excellent support for residents. Highly recommend. I love coming back for my respite stay.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind feedback. We're delighted to hear that the warm, caring atmosphere and excellent support at Avon Cliff make your respite stays so enjoyable.
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Review from E C (Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Avon Cliff for 3 years. The staff are friendly and very kind and always attend to my needs. I am very happy at Avon Cliff.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for sharing your experience. We're so pleased to hear you've been happy at Avon Cliff and feel well supported by the team. Your kind words mean a great deal to everyone here.
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Review from A K (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with Avon Cliff my Dad has been a resident since 2023. The staff are absolutely wonderful from reception, restaurant to entertainment and all the nurses and everyone who works at the home. We are so grateful for their support, chats, care and experience have made this really tough time
manageable and relaxing to know Dad is in safe hands. He has servere Parkinson's .
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind feedback. We're so pleased your dad feels well supported at Avon Cliff and that you have found reassurance in the care and experience of the whole team. Your appreciation will mean a great deal to everyone here.
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Review from J L (Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This experience has a major saving point in my life experience following several years in the wilderness. Thank you all for your personal and caring times.
You are my new family.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for sharing such touching feedback. We're truly honoured to have supported you and to know you feel such a strong sense of belonging here - your words mean a great deal to the whole team.
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Review from Nigel L (Stepson of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was resident at Avon Cliff following a knee replacement for respite and enjoyed her time there and the care she received. When she needed full-time care, she had no hesitation in choosing Avon Cliff again. Her care was always excellent, but it went beyond that because the staff, from admin,
reception, entertainment, care and management were all superb, with many quickly becoming friends to her and to the rest of the family when we visited. I highly recommend Avon Cliff and thank them for all they did.
Reply from Theresa Sales, Home Manager at Avon CliffThank you so much for sharing your experience. It means a great deal to know your stepmother felt so well supported at Avon Cliff, both during her respite stay and later when she chose to return for full-time care. We're truly touched by your kind words about the whole team. Your recommendation is greatly appreciated by us all.
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Review from Justina D (Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent. I am well looked after and feel lucky to be here.
All the staff are helpful and kind which makes the home.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your lovely review. We're so pleased to have you at Avon Cliff and to hear you feel well cared for and at home. Your kind words about the team mean a great deal to us all.
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Review from Tina L (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I will say in my experience that the care my mother receives at Avon Cliff from all aspects is second to none. She is always treated with kindness from the care team and everyone else she has contact with; everyone is lovely.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your lovely review of Avon Cliff. We're delighted to know you feel your mother is so well cared for and treated with kindness and warmth. Your words mean a great deal to the whole team.
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Review from M B (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my husband in residence I was looking forward spending time at Avon Cliff Nursing Home myself, while my son was abroad. All staff were helpful and caring and encouraged plenty of me time, spending lunch, supper and walks through the garden, resting to enjoy nature with my husband. I loved some
of the entertainment, attending by myself while he had a rest. Generally, I love the 'family' atmosphere, which is so welcoming at Avon Cliff.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your lovely review. We're so pleased you felt welcomed and supported during your stay at Avon Cliff and were able to enjoy time with your husband and take time to relax. It's wonderful to know you valued the support of the team, entertainment, and our family atmosphere - your kind words mean a lot to us all.
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Review from John H (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Entering a care home at 93 must be daunting and it was for mum. The staff at Avon Cliff made mum so welcome, quickly learnt her likes and dislikes and involved her (and sometimes family members too) in everyday life there, in patient stages. She now joins in with many activities, has personalised her
room and laughs daily with staff and residents alike. We know she is well cared for, medically, diet, weight, clothing and well-being etc.
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Review from Raymond F (Resident) assisted by family/friend published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Avon Cliff for over 2 years and have been very pleased with the excellent care. The staff are very kind and helpful and if I ring for assistance there is always a prompt response.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for sharing your feedback. We're so pleased to hear that you've felt well cared for during your time at Avon Cliff. Knowing that you feel supported and that our team is responsive and kind means a great deal to us. Thank you again for your kind words.
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Review from Simon D (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful team, caring and 100% committed.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for your kind words and for taking the time to share your feedback. We truly appreciate it and will be sure to pass your comments on to the rest of the team here at the home.
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Review from Simon N (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother stayed at Avon Cliff for 3 years until she died aged 96. For the whole of those 3 years she was always cared for in a kind, considerate and dignified way. The staff were unerringly helpful and cheerful and we felt very lucky that our mother was looked after so well.
Reply from Theresa Sales, Home Manager at Avon CliffWe're so sorry for your loss and truly appreciate you taking the time to share your experience. It means a great deal to hear that your mother was cared for with kindness, dignity, and compassion throughout her time at Avon Cliff. I'll be sure to pass on your lovely feedback to the team. Please know that should you ever need anything, or wish to visit our home, our door is always open.
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Review from S M (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with Avon Cliff. The care, and professionalism of the managers, nursing staff, dining room staff, reception, and activity staff are 100%. Nothing is too much trouble, always on hand to help in any way. My Mum has settled into the home very well and is happy here. Would definitely recommend
it to anyone that is considering coming to a care home for respite, temporary, or permanent care.
Reply from Theresa Sales, Home Manager at Avon CliffThank you for sharing your feedback about your experience at Avon Cliff. It's wonderful to hear that your mum has settled in well and is happy in her new home. Our team works hard to ensure that residents receive the best possible care and support, so we're delighted to know that their efforts have made a positive difference. Thank you again for your kind words.
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Review from Jane K (Regular Volunteer) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor to Avon Cliff with my dog as a member of Caring Canines. I would like to say how lovely the home is and Evie and I have been made most welcome by every member of staff and the residents. It is one of the nicest places I have visited since 1992. The home is a wonderful place for
anyone in their prime to enjoy the time they have as they get older.
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Review from Neville D (Husband of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the management and staff very helpful and caring and we appreciate the quality of the facilities at the Avon Cliff Care Home.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Avon Cliff is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) ) ÷ 215 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Avon Cliff is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Maricela

Maricela Ene

Job Title: Clinical Lead

Maricela is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Frequently Asked Questions about Avon Cliff

What types of Care is Avon Cliff registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Avon Cliff have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Avon Cliff?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Cliff to the centre of Bournemouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service - more info.