Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
Review Us
10 102 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332

These prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Theresa Sales (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Cliff Reviews (102)

Total of 102, showing 61-80
10

Avon Cliff has a Review Score of 10 (9.993) out of 10, based on 12 reviews in the last 2 years. Over all time Avon Cliff has 102 reviews.

Overall Experience

  • 93
  • 9
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Date Published

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90

Review from Violet U (Regular Volunteer) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming to this home for a few months to the knitting group and have found it to be a very friendly atmosphere. The staff are helpful and we enjoy mixing with the residents and chatting, knitting, tea, cake and friends are the best mix ever. Culminating today with a truly scumptious lunch.

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Review from J E (Son-in-law of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my wife and I walked through the door of Avon Cliff and were so wonderfully received by the home manager we knew that this was the place we were looking for. On the sudden death of my father-in-law, it was imperative for my mother-in-law to be cared for professionally. The manager organized
a direct transfer from Poole Hospital and thanks to all involved at Avon Cliff we could not have wished for a smoother transition. During her seven-month stay, she was exceptionally well cared for and genuinely loved. This was evident to us on our numerous visits. We were also cared for and supported at this difficult and challenging time. Nothing was ever too much trouble. This is perhaps all the more important, not to mention reassuring, as we live abroad. All the staff at Avon Cliff are amazing and the manager is an exceptionally competent and caring Matron. We cannot praise her and her team highly enough. My mother-in-law passed away on 14 December 2017.
Thank you all!

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Review from J B (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy, all staff are very kind and she never feels lonely or unsafe. Because she is content in her home, it gives me and the rest of her family peace of mind.

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Review from Maud M (Respite Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a period of 11 nights respite care to enable family carers to attend a wedding in South Africa. Following a warm welcome, we found a beautifully appointed room and this high standard continued throughout the stay. Excellent choice of menus, delicious food, enjoyable entertainment, opportunities
for trips to local beauty spots and attentive (not intrusive) care.
All of the staff are prepared to "go the extra mile" so dedicated to residents comfort and wellbeing.

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Review from Sara S (Niece of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, bright and clean care home where the staff are kind and friendly and welcoming and there is always lots to do.
Everyone is treated with respect - and the lunch is lovely.

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Review from S F (Niece of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly aunt was transferred from Bournemouth Hospital after a stroke and has received excellent care from the team at Avon Cliff.

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Review from P W (Brother of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff is a clean, light and bright environment. It is a happy place and everybody speaks regardless of who they are ir staff, residents and other visitors. The staff and management are all very professional and the nursing care is excellent.


Within days of coming to stay, my brother, who previously

loved alone, showed a big improvement.

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Review from J B (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are impressed with the excellent level of personal care given every day, 24/7, to our mother.
The staff have been very impressive during a recent medical crisis.
They handled the situation very professionally, efficiently and sympathetically.
We all live overseas and so need to feel reassured
and confident about leaving our mother in Avon Cliff's care. We do.

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Review from T D (Son of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to find that the staff are so caring, helpful and professional. They provide an excellent environment which enabled my mother to settle in perfectly.


The food is varied, fresh and cooked to a high standard. The facilities and activities are excellent.


I am happy to thoroughly recommend

this home.

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Review from Susan D (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased especially with the care staff. They are always smiling and helpful. The last week mum has had medical needs and hospital treatments. Everything was organised and they were very supportive.

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Review from David S (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building and facilities are first class and the staff are always very friendly, helpful and attentive to my mother's needs.

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Review from L H (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff offers a very warm welcome and a lovely and clean environment. The food is excellent as are the care services provided.
We are very pleased that we picked Avon Cliff. Thanks to someone from another care home for recommending this care to us.

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Review from Pat M (Respite Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant experience, everyone has been most attentive but not overpowering! Excellent choice of food; I enjoyed every meal, as did my guests who were really impressed. I participated in the entertainment programme with great enjoyment and also benefitted from the opportunity to sit outdoors in
such pleasant and well-maintained gardens. I was delighted to join the Friday trip to the New Forest.

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Review from Margaret S (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very good welcome - happy staff giving great support to my friend.

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Review from Sue G (Niece of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been very well looked after during her time here. It is a relief to know she is 'content' somewhere that is not her own home. She has put on weight and looks better as a result of better nutrition and at 96 has made the transition from fierce independence to a residential/nursing home, much
better than hoped.

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Review from Eric S (Husband of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries about my wife being at Avon Cliff as all the staff are so kind and caring.

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Review from Lois E (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the death of my father, and after having been hospitalised, my 92-year-old mother left her own home to join Avon Cliff.
Not only my mother but we as a family have been so warmly welcomed here.
All the staff here are not only highly competent but so wonderfully caring.
There is a genuine feeling
of love here.
All this is so reassuring for me, especially as I live abroad.
I cannot thank the staff enough for taking such care of my mother at this time of her life.

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Review from Andrew G (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care shown to my mother. Nothing is too much trouble for the staff in Avon Cliff. They truly are a credit to your organisation.

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Review from Judith H (Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of being at the receiving end of a care home and everything surpassed my expectations.
Avon Cliff is outstanding in every way. This must be because of the manager (Matron) and senior management team.
The home is beautifully appointed and maintained to a high standard.
The food is superb.
Every member of staff I have encountered is kind, caring and dedicated. They are interested in every resident. My two week stay has been memorable.

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Review from Kevin B (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff is excellent, a real "home from home" for my father. The first moment I walked through the front door I knew that we had made the right choice; clean, friendly, professional, approachable staff, all looking very happy in their work. The standard of care of the residents is first class with
their needs always prioritised over any other. The management, clinical lead and administrative staff are very attentive and always helpful and knowledgeable. The care staff look after the residents extremely well. We are so lucky to have found such a wonderful care home. Thanks to everyone.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Avon Cliff is calculated as follows: ( (138 Excellents x 5) + (1 Goods x 4) ) ÷ 139 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service - more info.