Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
Review Us
9.9 114 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.
Show Avon Cliff on the Map

Care Provided by Avon Cliff

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1386
The price(s) shown are provided by the care home. Contact Avon Cliff for full pricing details and T&Cs.

Contact Avon Cliff to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avon Cliff to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Theresa Sales (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Avon Cliff; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Avon Cliff, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Cliff Reviews (114)

9.9

Avon Cliff has a Review Score of 9.9 (9.927) out of 10, based on 18 reviews in the last 2 years.
Over all time Avon Cliff has 114 reviews.

Overall Experience
  • 105
  • 9
  • 0
  • 0
  • 0
Date Published
  • 114
  • 10
  • 13
  • 18
  • 96
Reviewer Connection to Avon Cliff
  • 30
  • 26
  • 18
  • 11
  • 9
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 114, showing 81-100
Review from T D (Son of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted to find that the staff are so caring, helpful and professional. They provide an excellent environment which enabled my mother to settle in perfectly.


The food is varied, fresh and cooked to a high standard. The facilities and activities are excellent.


I am happy to thoroughly recommend

this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan D (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased especially with the care staff. They are always smiling and helpful. The last week mum has had medical needs and hospital treatments. Everything was organised and they were very supportive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building and facilities are first class and the staff are always very friendly, helpful and attentive to my mother's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon Cliff offers a very warm welcome and a lovely and clean environment. The food is excellent as are the care services provided.
We are very pleased that we picked Avon Cliff. Thanks to someone from another care home for recommending this care to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat M (Respite Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasant experience, everyone has been most attentive but not overpowering! Excellent choice of food; I enjoyed every meal, as did my guests who were really impressed. I participated in the entertainment programme with great enjoyment and also benefitted from the opportunity to sit outdoors in
such pleasant and well-maintained gardens. I was delighted to join the Friday trip to the New Forest.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Friend of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very good welcome - happy staff giving great support to my friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue G (Niece of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been very well looked after during her time here. It is a relief to know she is 'content' somewhere that is not her own home. She has put on weight and looks better as a result of better nutrition and at 96 has made the transition from fierce independence to a residential/nursing home, much
better than hoped.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eric S (Husband of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no worries about my wife being at Avon Cliff as all the staff are so kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lois E (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the death of my father, and after having been hospitalised, my 92-year-old mother left her own home to join Avon Cliff.
Not only my mother but we as a family have been so warmly welcomed here.
All the staff here are not only highly competent but so wonderfully caring.
There is a genuine feeling
of love here.
All this is so reassuring for me, especially as I live abroad.
I cannot thank the staff enough for taking such care of my mother at this time of her life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew G (Son of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care shown to my mother. Nothing is too much trouble for the staff in Avon Cliff. They truly are a credit to your organisation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith H (Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of being at the receiving end of a care home and everything surpassed my expectations.
Avon Cliff is outstanding in every way. This must be because of the manager (Matron) and senior management team.
The home is beautifully appointed and maintained to a high standard.
The food is superb.
Every member of staff I have encountered is kind, caring and dedicated. They are interested in every resident. My two week stay has been memorable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin B (Son of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon Cliff is excellent, a real "home from home" for my father. The first moment I walked through the front door I knew that we had made the right choice; clean, friendly, professional, approachable staff, all looking very happy in their work. The standard of care of the residents is first class with
their needs always prioritised over any other. The management, clinical lead and administrative staff are very attentive and always helpful and knowledgeable. The care staff look after the residents extremely well. We are so lucky to have found such a wonderful care home. Thanks to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David T (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a first class nursing home. It came to my family by way of recommendation from a friend who spent the last few weeks of his life there. My Mother has been a resident for 6 months and is very happy with the treatment that she receives and the attention and friendliness of the staff at all levels
- from cleaning people to the matron. It is of great comfort to my family to know that she is as well looked after - communication is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melanie S (Daughter of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother originally came in for 4 weeks respite after leaving hospital but, due to circumstance is now staying until the end of April. The staff have been wonderful, the care they provide is amazing and they are so attentive. The food is also very good with a good varied menu. My mother has made some
lovely friends at Avon Cliff. The staff go that extra mile and also make family members feel so welcome. I really can't praise them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Avon Cliff for respite from January - February 2016.
They were excellent in all areas, we felt happy leaving my mum there.
Everyone was lovely to meet, they show real care and concern.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill B (Sister of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family felt that the care that my brother received from Avon Cliff in the last two months of his life was second to none.
All caring staff and management showed a wonderful level of kindness to both my brother and family. Making each visit a pleasant experience during this traumatic time.
I was kept fully informed as my brother's health declines and the family received magnificent support at the time of his passing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, wonderful food and the care provided was really outstanding. Would not hesitate to recommend to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lilian K (Friend of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend has been in Avon Cliff for almost two years. He was very poorly when he went in but thanks to the excellent care he has received, he has a new lease of life. Whenever we visit we find the staff always cheerful and happy to help in any way. They have provided our friend with a happy, loving
and enriching life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phillipa T (Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to commend the team at Avon Cliff for the outstanding end of life given to my Aunt. At all times, she was treated with great kindness and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith T (Husband of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent quality of service is being provided to my wife - I could not wish for a higher standard and have no criticisms whatsoever. The staff are friendly, helpful and courteous. The high standard of care provided is tailored to individual needs. A good choice of well prepared meals is available.
The furnishings are of a high quality, and the whole building is kept very clean and tidy. Residents are encouraged (but never pressured) to participate in the many social activities, events and entertainment provided. A recently created cafe has provided an especially attractive area where residents can meet their relatives or other visitors for chats and refreshments. Long term and short stay residents are made equally welcome by the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Avon Cliff is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) ) ÷ 215 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Avon Cliff is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Maricela

Maricela Ene

Job Title: Clinical Lead

Maricela is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service - more info.