Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 102 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1332

These prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Theresa Sales (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Avon Cliff Reviews (102)

Total of 102, showing 21-40
10

Avon Cliff has a Review Score of 10 (9.993) out of 10, based on 12 reviews in the last 2 years. Over all time Avon Cliff has 102 reviews.

Overall Experience

  • 93
  • 9
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Date Published

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Review from M W (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff is an amazing home. Mum has thrived since she went in October 2021. All staff have been so genuine and professional and nothing is too much trouble. The entertainment team are such a bonus - giving Mum the friendships and social aspect she loves.

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Review from C R (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Avon Cliff for more than 4-months now and she is genuinely happy to be there. Both my sister and I are happy with the home too. The staff are experienced and caring and take time to tell us how she is doing. The nurses have been particularly proactive in contacting
the doctors to sort out her medical issues and accompanying her to medical appointments. Despite some initial difficulties in visiting because of the pandemic, we have been warmly welcomed and it has been possible to visit whenever we want. She has a beautiful sunny room with plenty of storage space, and access to a delightful area of the garden in addition to the resident's lounge, where the activities take place on a daily basis.

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Review from B L (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my hospital team refused to discharge me for safety, due to falls, my daughter went to view several homes and recommended Avon Cliff. I booked for respite care. I was impressed with the home, the staff made me feel so very welcome. The rooms were clean and comfortable. The care teams were great.
To sum up, I could not find any reason but to book my stay and I'm still here.

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Review from Claire C (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so very fortunate that my mother was able to spend the last 4 weeks of her life at Avon Cliff. The care she received for her end of life was exceptional. She told me time and time again that "there is nothing they cannot do for me". I met so many members of staff over those weeks and they were
all exceptional. Special praise to the wonderful, professional, caring, and highly experienced nursing team, especially over the last few days of her life. Not only did they care for her but they provided huge care and support for us as a family (we are not local so we relied on speaking to them a lot on the phone). She was shown utmost respect at all times which I know mattered to her a lot. The team made a sad and challenging time as easy as it possibly could be. Thank you so much.

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Review from Michelle C (Daughter of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff was recommended to me when I was looking for a new care home for my mother in July 21.
Avon Cliff feels like a "home" with very friendly staff, and the whole atmosphere is kind and caring. As soon as you enter the home, the receptionist is very helpful and offers a warm welcome.
The housekeeping
team are wonderful, and every part of the home is kept very, very clean. They label all clothing so that personal belongings do not go missing.
The carers provide great care on an individual basis with dignity and respect. The nursing team with the senior nurse are also very approachable. They believe in working together with you for the best outcome for your loved one, which I have not come across before, which has resulted in Mum thriving. Also, supporting me when I need emotional support.
The activities team are wonderful. Always something going on and lots of laughter and fun at all times. A full week of activities all varied to fit everyone's needs. The relatives are also welcome to join in!
Finally, however importantly, the manager is very kind and empathetic, also very organised. She has an open-door policy, and I have found her to be supportive, calm and very understanding when I have become upset due to my mother's complex mental health needs. 10/10.

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Review from Ruth H (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being with you all if things were different I would stay. I love you all.

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Review from Ross S (Nephew of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the support, care, and love from the whole team at Avon Cliff towards my aunt. Not only did they look after her with such compassion and understanding, but they also looked out for her husband, me, and my wife. Thank you for creating such a phenomenal team, they are to be thanked and congratulated.

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Review from K M (Respite Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avon Cliff is a comfortable and happy place with a pleasant, friendly and lovely atmosphere. This is due in no small part to the kind, caring and obliging staff who work hard for the wellbeing of those in their care. I make special mention of the excellent and varied menus and prompt and efficient service.
All
in all, I was more than satisfied with my recent stay at Avon Cliff.

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Review from Gladys B (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, because the staff are so wonderful. It feels like home.

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Review from Lois B (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Avon Cliff having spent the last 8 years here. The staff and companionship, as my friends and my children, live in the US.

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Review from Bella K (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have never been in a care home before I feel that Avon Cliff stimulate and rescue my life today.

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Review from H M (Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short stay at Avon Cliff in 2016 following an operation and a month in hospital demonstrated the high-quality care and comfort provided here. In 2020 I had an unusual opportunity to return here for 6 weeks to try and deal with a longstanding constipation problem. As I excepted, the customer adviser
settled me in a comfortable room with no problems. The clinical head also reassured me about my health problem. The care staff were always attentive to my needs, and the nursing staff took care of my complicated medication and monitored my progress.

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Review from Frances G (Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after and can am only moving to be nearer to family. I have found the staff caring and helpful.

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Review from Irene W (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention I receive from all the staff. They are all so friendly and supportive. I am very happy here.

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Review from Barry B (Friend of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now in my fourth consecutive year of visiting Avon Cliff several times each week. The aunt of my partner is nearly 100 years old. She is well cared for in every respect of her daily and medical needs, and with dignity and respect. Every member of the carer and nursing team is very professional,
friendly and welcoming on each occasion, always working with a quiet sense of efficiency. Any enquiries, even if trivial, are given full consideration and taken seriously by the management, who operate an 'open door' policy. Any issues are acted upon as swiftly as possible. Daytime activities are varied and inclusive. Friends and family members are encouraged to visit and attend 'open' events. The gardens are very pleasant in warmer weather. Indoors, the cafe is always a great place to meet and chat with residents, relatives, friends and team members. As a former fully trained chef, I confirm the food and beverages to be of a very high standard. Every visit to Avon Cliff is a real pleasure.

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Review from Hilary O (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very fortunate to stay at Avon Cliff for 9 weeks to recover from a spell of illness. Throughout their stay, the level of care they received was excellent. My parents were treated with total respect and their dignity was maintained at all times. The care team were wonderful, so attentive,
cheerful, polite and welcoming. My parents also enjoyed the impressive range of outings that were organised by the home. Thank you to the care team who took my mother to a keep fit class.

Reply from Claire Jackson, Home Manager at Avon Cliff

Thank you so much for your kind review and the likelihood of you recommending us. After speaking to you, I understand completely your comment regarding the team needing to talk a little slower and letting the residents take more time in answering the questions in a quiz. I will be bringing this up with the team and we will endeavour to make these events more enjoyable for all involved.

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Review from Sylvia P (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had excellent care and treated with complete respect. Staff were outstanding, their patience was unbelievable.

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Review from S W (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Avon Cliff for some respite care following a few serious medical issues. My family and I can't thank the whole team enough for their care, kindness, support and patience at what was a difficult time for our dad and for us. He enjoyed his brief stay but often asks to visit to see
everyone again and to help him to remember the lovely times he shared with both the staff and residents. Avon Cliff will always have a special place in our hearts for all that they did for him and for us. Thank you.

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Review from S H (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, conscientious, kind, caring and considerate. Nothing is too much trouble at Avon Cliff.
Food is always well presented and there is plenty of choice. Would definitely recommend.

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Review from Roger I (Nephew of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial review here for Avon Cliff, dated 25 April 2017, found excellence with the care of my aunt. Every word remains true. After several visits each week continuously since April 2017, I have no hesitation now in confirming that the standard of care and excellence then observed by myself has, if
anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team. A warm and welcoming atmosphere, with varied and interesting activities, yet peace may always be found. The cuisine is freshly prepared and both varied and delicious. Every single member of the Avon Cliff team acts professionally at all times, especially notable if health and dietary issues become of concern. What each Avon Cliff team member gets, is a living. What each one gives, is life itself.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Avon Cliff is calculated as follows: ( (138 Excellents x 5) + (1 Goods x 4) ) ÷ 139 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service - more info.