Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 52 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
My mom's care and the attention given to her has been exceptional.Marion C(Daughter of Resident/Service User)
All the staff were fantastic, caring, thoughtful, chatty and respectful.V I(Daughter of Resident/Service User)
My mom's care and the attention given to her has been exceptional.Marion C(Daughter of Resident/Service User)
All the staff were fantastic, caring, thoughtful, chatty and respectful.V I(Daughter of Resident/Service User)
For almost 30 years, Avon Cliff has been a trusted part of the Bournemouth community, offering care in surroundings that feel welcoming, established and reassuring. Close to the town’s amenities and coastline, the home also enjoys a peaceful atmosphere where residents can live each day at a comfortable pace.
The first impression is one of warmth, from a bright reception to gardens that come alive beneath striking cherry blossom trees. Inside,...
For almost 30 years, Avon Cliff has been a trusted part of the Bournemouth community, offering care in surroundings that feel welcoming, established and reassuring. Close to the town’s amenities and coastline, the home also enjoys a peaceful atmosphere where residents can live each day at a comfortable pace.
The first impression is one of warmth, from a bright reception to gardens that come alive beneath striking cherry blossom trees. Inside, inviting lounges and shared spaces create opportunities to spend time with others or enjoy a quiet afternoon.
Life at Avon Cliff reflects the interests of those who live there. Whether enjoying music, creative activities, visiting entertainers or seasonal celebrations, residents are encouraged to remain connected with hobbies, friendships and routines that bring enjoyment.
Residential and nursing care is delivered by an experienced clinical team who work closely with residents and families to provide support that evolves with changing needs. As part of the award-winning Colten Care group, recognised as the 2025 National Care Award winner for Medium-Sized Provider and a carehome.co.uk Top 20 Group for 11 consecutive years, Avon Cliff combines nationally recognised standards of care with the warmth and familiarity of a home that has supported the Bournemouth community for almost three decades. Freshly prepared meals, attentive hospitality and thoughtfully maintained surroundings contribute to an environment where people feel cared for and at ease.
With its long-standing relationships and genuine sense of community, Avon Cliff offers a place where residents can continue to feel settled, valued and connected.
Loading travel time
Care Provided by Avon Cliff
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Avon Cliff for full pricing details and T&Cs.
Contact Avon Cliff to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Colten Care Ltd
- Private Owned
Person in charge
- Theresa Sales (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- There are no specific visiting hours at Avon Cliff; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.
Parking
- Parking is available on site at Avon Cliff, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Avon Cliff Reviews (121)
10
Avon Cliff has a Review Score of 10 (9.963) out of 10, based on 25 reviews in the last 2 years.
Over all time Avon Cliff has 121 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Avon Cliff
Loading...
Review from John H (Son of Resident) published on 12 May 2025 Submitted via Postal Card•
Overall Experience
Entering a care home at 93 must be daunting and it was for mum. The staff at Avon Cliff made mum so welcome, quickly learnt her likes and dislikes and involved her (and sometimes family members too) in everyday life there, in patient stages. She now joins in with many activities, has personalised...
Entering a care home at 93 must be daunting and it was for mum. The staff at Avon Cliff made mum so welcome, quickly learnt her likes and dislikes and involved her (and sometimes family members too) in everyday life there, in patient stages. She now joins in with many activities, has personalised her room and laughs daily with staff and residents alike. We know she is well cared for, medically, diet, weight, clothing and well-being etc.
Review from Raymond F (Resident / Service User) published on 8 May 2025 Submitted via Postal Card•
Overall Experience
I have been at Avon Cliff for over 2 years and have been very pleased with the excellent care. The staff are very kind and helpful and if I ring for assistance there is always a prompt response.
I have been at Avon Cliff for over 2 years and have been very pleased with the excellent care. The staff are very kind and helpful and if I ring for assistance there is always a prompt response.
↩Reply from Theresa Sales, Home Manager at Avon Cliff
Thank you for sharing your feedback. We're so pleased to hear that you've felt well cared for during your time at Avon Cliff. Knowing that you feel supported and that our team is responsive and kind means a great deal to us. Thank you again for your kind words.
Review from Simon D (Son of Resident) published on 23 April 2025 Submitted via Postal Card•
Overall Experience
Wonderful team, caring and 100% committed.
Wonderful team, caring and 100% committed.
↩Reply from Theresa Sales, Home Manager at Avon Cliff
Thank you for your kind words and for taking the time to share your feedback. We truly appreciate it and will be sure to pass your comments on to the rest of the team here at the home.
Review from Simon N (Son of Resident) published on 14 March 2025 Submitted via Postal Card•
Overall Experience
Our mother stayed at Avon Cliff for 3 years until she died aged 96. For the whole of those 3 years she was always cared for in a kind, considerate and dignified way. The staff were unerringly helpful and cheerful and we felt very lucky that our mother was looked after so well.
Our mother stayed at Avon Cliff for 3 years until she died aged 96. For the whole of those 3 years she was always cared for in a kind, considerate and dignified way. The staff were unerringly helpful and cheerful and we felt very lucky that our mother was looked after so well.
↩Reply from Theresa Sales, Home Manager at Avon Cliff
We're so sorry for your loss and truly appreciate you taking the time to share your experience. It means a great deal to hear that your mother was cared for with kindness, dignity, and compassion throughout her time at Avon Cliff. I'll be sure to pass on your lovely feedback to the team. Please know that should you ever need anything, or wish to visit our home, our door is always open.
Review from S M (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card•
Overall Experience
I am pleased with Avon Cliff. The care, and professionalism of the managers, nursing staff, dining room staff, reception, and activity staff are 100%. Nothing is too much trouble, always on hand to help in any way. My Mum has settled into the home very well and is happy here. Would definitely...
I am pleased with Avon Cliff. The care, and professionalism of the managers, nursing staff, dining room staff, reception, and activity staff are 100%. Nothing is too much trouble, always on hand to help in any way. My Mum has settled into the home very well and is happy here. Would definitely recommend it to anyone that is considering coming to a care home for respite, temporary, or permanent care.
↩Reply from Theresa Sales, Home Manager at Avon Cliff
Thank you for sharing your feedback about your experience at Avon Cliff. It's wonderful to hear that your mum has settled in well and is happy in her new home. Our team works hard to ensure that residents receive the best possible care and support, so we're delighted to know that their efforts have made a positive difference. Thank you again for your kind words.
Review from Jane K (Regular Volunteer) published on 27 February 2024 Submitted via Postal Card•
Overall Experience
I have been a visitor to Avon Cliff with my dog as a member of Caring Canines. I would like to say how lovely the home is and Evie and I have been made most welcome by every member of staff and the residents. It is one of the nicest places I have visited since 1992. The home is a wonderful place...
I have been a visitor to Avon Cliff with my dog as a member of Caring Canines. I would like to say how lovely the home is and Evie and I have been made most welcome by every member of staff and the residents. It is one of the nicest places I have visited since 1992. The home is a wonderful place for anyone in their prime to enjoy the time they have as they get older.
Review from Neville D (Husband of Resident) published on 26 January 2024 Submitted via Postal Card•
Overall Experience
I always find the management and staff very helpful and caring and we appreciate the quality of the facilities at the Avon Cliff Care Home.
I always find the management and staff very helpful and caring and we appreciate the quality of the facilities at the Avon Cliff Care Home.
Review from Carole C (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card•
Overall Experience
Dad arrived at Avon Cliff in dire need of TLC and good nursing care. He got outstanding nursing care! All his physical and emotional needs were met by highly trained nurses and doctors, reception, cleaners and catering. The food was excellent. The cleanliness of the home was excellent. The...
Dad arrived at Avon Cliff in dire need of TLC and good nursing care. He got outstanding nursing care! All his physical and emotional needs were met by highly trained nurses and doctors, reception, cleaners and catering. The food was excellent. The cleanliness of the home was excellent. The activities on offer - brilliantly thought our. A real home in which no requests were denied, always a listener at hand and beautiful surroundings inside and in the garden. Perfect-sized rooms with toilets. The best bathing, lifting and bed, chairs etc available. Hairdresser, chiropodist, everything you could want and more!
Review from Darinell H (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card•
Overall Experience
The staff are excellent, every one of them.
Always clean and fresh.
Food excellent, great choice.
Always clean and fresh.
Food excellent, great choice.
Mum very happy.
The staff are excellent, every one of them.
Always clean and fresh.
Food excellent, great choice.
Always clean and fresh.
Food excellent, great choice.
Mum very happy.
Review from Michael K (Son of Resident) published on 6 December 2023 Submitted via Postal Card•
Overall Experience
My mother arrived at Avon Cliff in August 2023. We have been very impressed with everything at Avon Cliff. We feel staff go beyond their jobs to really care for the residents. I've seen many acts of kindness and compassion shown, not only to my mum but to other guests. It is very impressive and...
My mother arrived at Avon Cliff in August 2023. We have been very impressed with everything at Avon Cliff. We feel staff go beyond their jobs to really care for the residents. I've seen many acts of kindness and compassion shown, not only to my mum but to other guests. It is very impressive and also the form of knowledge that is consistent throughout the home.
Review from Marion C (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card•
Overall Experience
My family searched high and low to find a care home for our mum. The minute we walked in, the staff were fantastic, showing us around straight away. Nothing is ever too much trouble.
My mom's care and the attention given to her has been exceptional. I am a retired nurse and know good care when I...
My family searched high and low to find a care home for our mum. The minute we walked in, the staff were fantastic, showing us around straight away. Nothing is ever too much trouble.
My mom's care and the attention given to her has been exceptional. I am a retired nurse and know good care when I see it.
Review from S K (Resident / Service User) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
The care and attention I receive here is second to none. The carers and medical staff are excellent. The lounge staff I class as family, bringing us all together with a mother, aunt and uncle. Management is always there for help and advice and I know I can rely on them. All staff do an excellent...
The care and attention I receive here is second to none. The carers and medical staff are excellent. The lounge staff I class as family, bringing us all together with a mother, aunt and uncle. Management is always there for help and advice and I know I can rely on them. All staff do an excellent job.
Review from G B (Resident / Service User) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
Staff are very friendly and caring.
Staff are very friendly and caring.
Review from E R (Resident / Service User) published on 22 June 2023 Submitted via Postal Card•
Overall Experience
My residence at Avon Cliff is very satisfactory, the attention from the staff is A star. They are kind and very helpful and have no complaints.
My residence at Avon Cliff is very satisfactory, the attention from the staff is A star. They are kind and very helpful and have no complaints.
Review from R W (Resident / Service User) published on 19 April 2023 Submitted via Postal Card•
Overall Experience
Very excellent service.
Very excellent service.
Review from V I (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card•
Overall Experience
All the staff were fantastic, caring, thoughtful, chatty and respectful. Supportive and went above and beyond. One issue (which seems to be a training one) relating to the entertainment officer who did not have appropriate communication skills for a care environment.
All the staff were fantastic, caring, thoughtful, chatty and respectful. Supportive and went above and beyond. One issue (which seems to be a training one) relating to the entertainment officer who did not have appropriate communication skills for a care environment.
↩Reply from Theresa Sales, Home Manager at Avon Cliff
Thank you for your lovely comments, we are very proud of the team here at Avon Cliff who support all of our residents to have fulfilled lives. I do appreciate that not all personalities are compatible. I am sorry if any terms of endearment used were not received in the way they are intended. This has been discussed with the member of the team.
Review from E W (Resident / Service User) published on 1 February 2023 Submitted via Postal Card•
Overall Experience
I have enjoyed my stay, the staff are very friendly and helpful. Food is very good and the entertainment is wonderful.
I have enjoyed my stay, the staff are very friendly and helpful. Food is very good and the entertainment is wonderful.
Review from Linda S (Daughter of Resident) published on 22 August 2022 Submitted via Website•
Overall Experience
My father spent his last 11 days in Avon Cliff. He was really well cared for and every member of staff was so caring and friendly. During the last few hours, the nurse on duty was absolutely wonderful. He was supportive and respectful and made the experience much easier than I had imagined it would...
My father spent his last 11 days in Avon Cliff. He was really well cared for and every member of staff was so caring and friendly. During the last few hours, the nurse on duty was absolutely wonderful. He was supportive and respectful and made the experience much easier than I had imagined it would be. Thank you.
Review from Jane P (Respite Resident) published on 30 June 2022 Submitted via Postal Card•
Overall Experience
Loved my stay.
I will recommend to friends and family.
Loved my stay.
I will recommend to friends and family.
Review from M W (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card•
Overall Experience
Avon Cliff is an amazing home. Mum has thrived since she went in October 2021. All staff have been so genuine and professional and nothing is too much trouble. The entertainment team are such a bonus - giving Mum the friendships and social aspect she loves.
Avon Cliff is an amazing home. Mum has thrived since she went in October 2021. All staff have been so genuine and professional and nothing is too much trouble. The entertainment team are such a bonus - giving Mum the friendships and social aspect she loves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 May 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
News
- 09 Jul 2026
More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...
- 24 Mar 2025
The Avon Cliff in-house café was transformed into an old-style pub to help a resident celebrate her 101st birthday in style. Irene ‘Rene’ Fisher welcomed family, friends, home staff, fellow...
- 18 Feb 2025
A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...
Upcoming Events
There are no upcoming events for Avon Cliff.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Colten Care Ltd
- 31 Jan 2025Recipient: Colten Care Ltd
- 31 Jan 2024Recipient: Avon Cliff
Accreditations
There are no accreditations posted yet for Avon Cliff.
Meet the Team (2)
Theresa SalesJob Title Home Manager
Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Maricela EneJob Title Clinical Lead
Maricela is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Cliff to verify any information. View our terms and conditions. Avon Cliff has an Enhanced Service -what an Enhanced Service includes.