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Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham, Gloucestershire GL52 3AU
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Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)
Bay Tree Court Residential Care Home, Cheltenham
Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)
Bay Tree Court Residential Care Home, Cheltenham
I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)
Bay Tree Court Residential Care Home, Cheltenham

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.

Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens...  

Care Provided by Bay Tree Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800From £1,850
Residential Dementia CareFrom £1,800From £1,850

Correct as of June 2026:

The above fees are dependent on individual care needs. Please contact the team for help and advice.

Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.

Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Fiona Gillon(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (13)

Visiting

  • Visitors are welcome at any time

Parking

  • On site car park

Bay Tree Court Residential Care Home Reviews (44)

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9.6

Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.641) out of 10, based on 16 reviews in the last 2 years. Over all time Bay Tree Court Residential Care Home has 44 reviews.

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Review from Jane R (Daughter of Resident) published on 23 June 2026 Submitted via Website
Overall Experience
Mum became a resident at Bay tree in Autumn 2023. As a family we had experienced other care homes for respite care. Bay tree was by far the best. We liked Bay tree as it felt less clinical than some and was very homely and friendly. We found the staff friendly, warm, knowledgeable and kind. They took time to build up a strong bond with Mum and displayed so much patience. Mum enjoyed the activities led by the amazing activity co-ordinators, especially the music and was encouraged to take part and be with her fellow residents. Mums room was very homely and we were able to add her own personal items to make her feel as comfortable as possible. The food is very good, always a choice, home cooked with three courses. Families visiting are always made to feel welcome and we felt part of the Bay tree family which in turn was beneficial for Mum.

Mum passed in March this year in her room at Bay tree. Fiona, the manager was outstanding in her kindness and compassion as were the staff. Thank you.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Jane, thank you so much for this lovely review, it has made my day! It was an absolute pleasure to support your Mum and your whole family through the last few years, and I hope that we have helped leave you with some fond memories of the time that your Mum spent here as part of our Baytree family. Take care, Fiona

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Review from Claire O (Regular Volunteer) published on 22 May 2026 Submitted via Postal Card
Overall Experience

My Dad was a resident for 8 months and during that time I couldn't fault the care & attention he received. All of the staff, without exception were so kind & attentive to my Dad & also to our family. When my Dad unfortunately passed away in January 2026, he was treated with such respect & professionalism. I knew that I wanted to return to Baytree & feel priveleged to now have become a volunteer at this very special place.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Claire, thank you so much for this lovely review, it was a pleasure to care for your father he was a true gent. We also really appreciate the time and attention you are now spending with our residents as a volunteer, I know your father would be very proud. Thank you again.

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Review from Rachel K (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience
Very kind
Make you feel good about yourself every staff member friendly, nice facilities for residents and visitors.
Lots of activities on offer for residents.
Both my parents are now in this home, and the staff work hard to keep them happy.

Rooms are nice & spacious.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Rachel, thank you for your lovely review. It is great to see that the team here help to make everyone feel at home and welcomed in to Baytree Court. I know both of your parents are very happy here and we enjoy having our regular chats with both. Thank you again.

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Review from Beverley H (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Unfortunately, my Mum was only in Bay Tree Court 5 days before she sadly passed away. However, during that time she received the utmost care and respect from all the staff who attended her. They were always cheerful; nothing was too much trouble and on more than one occasion they went the extra mile. It was clear to see these were staff who loved their jobs and were dedicated to providing a high level of care sensitively and sympathetically, but always professionally. They tended to my Mum showing the utmost respect for her dignity in her final hours and were also kind and caring to us as we waited for the inevitable passing of my Mum. Their care for Mum, and us, on that night and the support they gave us, in very distressing circumstances, was nothing short of exemplary.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Beverley, thank you so much for taking the time to complete this review, it is really appreciated. I am very proud of the whole team here at Baytree Court, they care for and support families as well as the resident. I'm sorry that your mum's stay was so short but I am grateful that we were able to take some of the pressure off you in her final days. Take care.

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Review from Timothy B (Friend of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

A friend became a resident. She was extremely happy at the Home. The staff were all caring, compassionate, industrious and could relate to the individual needs of each resident. Well trained and focussed. The room with en suite was comfortable and with the opportunity to personalise it with ornaments and pictures. The food was wonderful with meals in the dining room with fellow residents and beverages mid morning and afternoon. Events held within the Home and day excursions occasionally to venues outside. A happy place to be.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Timothy, thank you for this lovely review it really is appreciated. It was a true pleasure to have had the opportunity to support your friend at Baytree Court, she always had such a positive nature and definitely a great sense of humour! She made real friends with other residents and staff...  

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Review from Sarah T (Daughter of Resident) published on 8 January 2026 Submitted via Website
Overall Experience

Such a lovely place to entrust your loved one to. All the staff are lovely and they are always visible so it's not a place you would ever feel lonely. They made everything from moving in to the finances easy and relaxed and they are always happy to help and offer advice and support even though I'm not the resident just the daughter. Very happy both my parents are here.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Sarah, thank you for your lovely review, it is really appreciated, (by the way no one is 'just' a daughter). I am so pleased we were able to help bring your parents back together again and it is lovely seeing them sitting in your Dad's room of an afternoon simply being with each other. I also really love your mum popping in to my office for her regular chats, long may it last!

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Review from S S (Daughter of Resident) published on 8 January 2026 Submitted via Website
Overall Experience

Mum has now been in Bay Tree for 18 months; she moved after a year in another Home where she was just not happy and complained constantly which was very difficult. After initial teething issues (only with medication) she is very happy and settled, and frequently says it's better service than a 4* hotel! The staff are absolutely fantastic, caring, kind and cheerful. The cleaning and laundry staff do an excellent job, and I cannot praise the kitchen staff enough who go to so much trouble to work around dietary issues and tastes, the food is fantastic. Fiona is hands-on and approachable, and when you do get the odd issue, gets it sorted promptly and efficiently. Mum has no wish to socialise or join in the numerous activities and she is fully supported in that, with all meals/drinks and snacks brought to her room. Staff pop in constantly to check she is ok, and all her medical needs are looked after including regular physio. I cannot recommend it more highly.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello thank you for this amazing review! I am so pleased that your mum has settled in so well and I think we have built a great relationship with your mum & both you and your husband. Although your mum chooses not to socialise with other residents I do feel that she has managed to become a part...  

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Review from Cynthia A (Resident / Service User) published on 24 December 2025 Submitted via Postal Card
Overall Experience
The welcome was very warm and friendly. Carers will seek you out to check on your wellbeing and are always full of caring chat
The keep fit activities were caring, warm and helpful

The religious activities were welcoming and friendly

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Cynthia, what a lovely review! Thank you so much for your kind words, it is great to know that we have made such a positive first impression for you as a new resident with us. I look forward to your visits to my office for a chat and a catch up, they brighten my day. Thank you again.

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Review from R W (Daughter of Resident) published on 23 December 2025 Submitted via Website
Overall Experience

I am very pleased with the support and care Mum receives. There is considerable effort put in to encourage her to be involved in the numerous and varied activities on offer. She particularly enjoys the music, singing and dancing! The staff are able to spend time with Mum, to help her with the ups and downs of adjusting to life in a care home. Mum's faith is important to her. She likes to take part in the church activities and is taken to weekly church services. I am impressed with the bespoke care and support which is provided. Staff are so welcoming and kind - Thank you!

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you so much for this lovely review, it really is appreciated. Your mum is such a loving and kind lady; she has really become a part of the community here at Baytree and I know our activities team so enjoy walking with her to the Church on a Thursday morning. I am so pleased that we have had the opportunity to support your family as well as your mum during her stay here. Thank you again.

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Review from H M (Next of Kin) published on 15 December 2025 Submitted via Postal Card
Overall Experience

The entrance area is welcoming and has changing displays. All staff are friendly and approachable. Concerns have been followed up promptly by management. The resident is being well cared for with good attention to her comfort and safety. She has received regular physiotherapy, personal care and meals and drinks. The cleanliness of the room, corridors and communal areas is excellent.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you ever so much for this lovely review, I like to think that we are supporting both SP and yourselves during this time and we hope to see SP return home when she is strong enough.

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Review from M W (Sister of Resident) published on 3 December 2025 Submitted via Website
Overall Experience

What strikes me about my visits to my sister at Bay Tree Court Care Centre is the warm atmosphere and friendliness of the staff to both residents and visitors On the two occasions I have visited to date there have been 'active' activities, music and dancing on one occasion and exercises on the other with outside leaders. This interactive nature of activities I am sure creates a positive atmosphere for all (residents, staff and visitors) as opposed to a passive video. I have been told by other family members and seen photos in the care centre which show that activities are a regular occurrence, for example a boat trip.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you ever so much for this lovely review. Music and dancing is very popular and we really see people come alive during these activities.

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Review from S C (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience
Dad has been at Bay Tree Court for a week. It was a difficult decision to move made by Dad.
Dad says "he is well looked after, staff easy to relate to they involve me in things they feel I can do"
Dad says he is content, easy for me (daughter to visit)

Dad says he has noticed the good way difficult patients are dealt with

Reply from Fiona Gillon, Manager at Bay Tree Court Residential Care Home

Thank you for taking the time to submit this review so soon after your father moved in. It is just over a month now and it is great to see how well you father is settling in, making new friends both in the home and in the community at the local church. I am particularly grateful for the day that...  

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Review from Alex R (Son of Resident) published on 9 September 2025 Submitted via Website
Overall Experience

My wife and I really can't thank the management and staff at Bay Tree Court, in Cheltenham, enough for the care that they provided to our father in the last four months of his life. It's very clear from the way in which they interact with both the residents and their relatives that for the staff at Bay Tree Court, working there is much more than an ordinary job.Their deeply caring attitude is not only shown by the management and the main carers - it also extends to everyone there, such as the kitchen, maintenance and the cleaning staff. We commend their dedication and kindness in a career that many people would find very difficult indeed. The atmosphere at Bay Tree is one of warmth and peace, and the people there take a lot of trouble to look after residents' relatives too, in what is often a very difficult time for everyone in the family. When we visited Bay Tree, we really felt that we were visiting friends.

Reply from Fiona Gillon, Manager at Bay Tree Court Residential Care Home

Hello Alex, thank you so much for your kind words, I have to say it brought a tear to my eye. We strive to care for everyone, not just the resident and I am so pleased that this was your experience. It was a pleasure and an honour to care for your father even though for just a short time, he was such an intrepid and adventurous chap, and a true gentleman, we will miss him.

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Review from Sally R (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience
From our first meeting with the staff, through to Dad's arrival, when a member of staff stayed extra late to ensure he could be admitted on discharge from hospital, everyone at Bay Tree has been so kind and supportive.

There is a lovely caring atmosphere, which extends to taking care of the family too. Nothing has been too much trouble and everyone from the cleaning team to the carers and nursing staff to the management, have been welcoming and helpful. The catering staff went the extra mile to make food to tempt Dad, since he didn't really have an appetite, and staff took the trouble to find out about him and his interests and to try and draw him out when he was experiencing deep grief and shock after the death of our mother. The fact that Bay Tree is run by a charity, not a business, really seems to flow into all aspects of their approach. They have felt like a family, and now that Dad has sadly passed away, we will miss them!

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Sally, thank you so much for this lovely review of Baytree Court, it is really appreciated, particularly during this sad time. It was such a pleasure to be able to support your father, yourself and your brother during your father's stay with us. I will share your comments with the whole team of which I am incredibly proud. Thank you again.

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Review from Jo E (Daughter of Resident) published on 13 January 2025 Submitted via Website
Overall Experience
Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away, we all agreed that we would have to try and find somewhere local where mum could be safe and well cared for.
Mum came to live in Bay Tree Court Residential Care Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals.
Sadly, mum passed away at the end of October.
We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months.

Thank you everyone - you are all wonderful.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Dear Jo, thank you for your kind comments, it was an absolute pleasure to care for your mum and to support you all when needed, take care, Fiona.

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Review from John I (Son of Resident) published on 2 December 2024 Submitted via Postal Card
Overall Experience

The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff, I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you for the lovely review, we do all we can to reduce the stress of finding the right home for the resident and their families, I'm so glad it has worked out so well for you all.

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Review from Kate H (Relative of Resident) published on 14 December 2023 Submitted via Website
Overall Experience

I don’t get to visit all that often, but I was so pleased to see the care and gentle support given by the staff during the visit. They got down to my relative's level, spoke gently and clearly, were encouraging and supportive, and showed such care and attention; it was wonderfully reassuring to see such personal care.

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Review from Sue K (Daughter of Resident) published on 11 August 2023 Submitted via Website
Overall Experience
Mum spent her final six months of life at Bay Tree Court Residential Care Home. They were months filled with laughter and care. The care staff, cleaning staff and management all made this a good time for her and for me. Mum was made welcome right from the start, making the settling-in process an easy one. Mum's room was always clean and neat and the maintenance staff put up hooks for pictures etc. to make it just right for her arrival.

When Mum was in her final days of life, the home could not have been more caring. They also looked after me as much as Mum while I spent that time by her bedside.

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Review from Karen R (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card
Overall Experience
We were concerned as circumstances dictated that a respite stay was required for Mum. As she is 95, very frail and needs constant help, support and direction after a stroke, it was a difficult decision to delegate care especially as she lives with us. On our initial visit to Bay Tree Court we were met in an enthusiastic, informative and professional manner the home visit to meet Mum was equally accomplished with empathy, kindness and care.

On admittance, Mum was welcomed and a great effort was made to settle her in. The staff were kind and reassuring. The room was well-presented and clean. Good care was apparent at any time of the day, headed by competent senior staff. We were so grateful. On return home, Mum appeared rested and has been doing well. I would not hesitate to book Mum into Bay Tree Court again.

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Review from Lea B (Daughter of Resident) published on 27 March 2023 Submitted via Website
Overall Experience
My dad has been a resident here since May 2022. Whilst there were teething difficulties settling him in due to his worsening dementia, the staff at the time and ever since have been absolutely excellent.
They are caring and considerate and work very hard!
The liaison between us and the senior nursing staff has been very good, as is their care for Dad.
Dad took kindly to a couple of staff members in particular who were absolutely great with him, so that has really helped him settle.
The facilities and food are great, it is after all a purpose built facility so it is very fit for purpose.
The office, manager and reception are accessible, helpful and friendly and always prompt in replying to correspondence, etc.
You can visit anytime you like and we pop in every few days.

Overall, it has taken a huge weight off our minds to know that Dad is safe and well cared for, so thank you everyone!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 27 Jul 2026

    Bay Tree Court was transformed into the Wild West last week for a fantastic country and western day! Residents and colleagues fully embraced the theme, pulling on their cowboy hats...

  • 22 Jun 2026

    Our Summer of Celebrations continued this week at Bay Tree Court as residents, families, and colleagues came together to celebrate 80 years of Lilian Faithfull Care. The courtyard was filled...

  • 22 Jun 2026

    Yesterday was Father's Day, a special opportunity to reflect on the fathers, grandfathers, and father figures who have shaped our lives. For many of our residents at Bay Tree Court,...

Upcoming Events

There are no upcoming events for Bay Tree Court Residential Care Home.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Bay Tree Court Residential Care Home.

Meet the Team (1)

Fiona Gillon
Fiona GillonJob Title:Home ManagerJoined: 2024

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.

In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.

After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.

Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.

“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”

Frequently Asked Questions about Bay Tree Court Residential Care Home

What types of Care is Bay Tree Court Residential Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bay Tree Court Residential Care Home have?

There are 53 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Bay Tree Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Bay Tree Court Residential Care Home to the centre of Cheltenham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree Court Residential Care Home to verify any information. View our terms and conditions. Bay Tree Court Residential Care Home has an Enhanced Service -more info.