
Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.
Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens...
Care Provided by Bay Tree Court Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of June 2026:
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Bay Tree Court Residential Care Home for full pricing details and T&Cs.
Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Fiona Gillon(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (13)
Visiting
- Visitors are welcome at any time
Parking
- On site car park
Bay Tree Court Residential Care Home Reviews (44)
Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.641) out of 10, based on 16 reviews in the last 2 years.
Over all time Bay Tree Court Residential Care Home has 44 reviews.
Mum passed in March this year in her room at Bay tree. Fiona, the manager was outstanding in her kindness and compassion as were the staff. Thank you.
Hello Jane, thank you so much for this lovely review, it has made my day! It was an absolute pleasure to support your Mum and your whole family through the last few years, and I hope that we have helped leave you with some fond memories of the time that your Mum spent here as part of our Baytree family. Take care, Fiona
My Dad was a resident for 8 months and during that time I couldn't fault the care & attention he received. All of the staff, without exception were so kind & attentive to my Dad & also to our family. When my Dad unfortunately passed away in January 2026, he was treated with such respect & professionalism. I knew that I wanted to return to Baytree & feel priveleged to now have become a volunteer at this very special place.
Hello Claire, thank you so much for this lovely review, it was a pleasure to care for your father he was a true gent. We also really appreciate the time and attention you are now spending with our residents as a volunteer, I know your father would be very proud. Thank you again.
Make you feel good about yourself every staff member friendly, nice facilities for residents and visitors.
Lots of activities on offer for residents.
Both my parents are now in this home, and the staff work hard to keep them happy.
Rooms are nice & spacious.
Hello Rachel, thank you for your lovely review. It is great to see that the team here help to make everyone feel at home and welcomed in to Baytree Court. I know both of your parents are very happy here and we enjoy having our regular chats with both. Thank you again.
Unfortunately, my Mum was only in Bay Tree Court 5 days before she sadly passed away. However, during that time she received the utmost care and respect from all the staff who attended her. They were always cheerful; nothing was too much trouble and on more than one occasion they went the extra mile. It was clear to see these were staff who loved their jobs and were dedicated to providing a high level of care sensitively and sympathetically, but always professionally. They tended to my Mum showing the utmost respect for her dignity in her final hours and were also kind and caring to us as we waited for the inevitable passing of my Mum. Their care for Mum, and us, on that night and the support they gave us, in very distressing circumstances, was nothing short of exemplary.
Hello Beverley, thank you so much for taking the time to complete this review, it is really appreciated. I am very proud of the whole team here at Baytree Court, they care for and support families as well as the resident. I'm sorry that your mum's stay was so short but I am grateful that we were able to take some of the pressure off you in her final days. Take care.
A friend became a resident. She was extremely happy at the Home. The staff were all caring, compassionate, industrious and could relate to the individual needs of each resident. Well trained and focussed. The room with en suite was comfortable and with the opportunity to personalise it with ornaments and pictures. The food was wonderful with meals in the dining room with fellow residents and beverages mid morning and afternoon. Events held within the Home and day excursions occasionally to venues outside. A happy place to be.
Hello Timothy, thank you for this lovely review it really is appreciated. It was a true pleasure to have had the opportunity to support your friend at Baytree Court, she always had such a positive nature and definitely a great sense of humour! She made real friends with other residents and staff...
Such a lovely place to entrust your loved one to. All the staff are lovely and they are always visible so it's not a place you would ever feel lonely. They made everything from moving in to the finances easy and relaxed and they are always happy to help and offer advice and support even though I'm not the resident just the daughter. Very happy both my parents are here.
Hello Sarah, thank you for your lovely review, it is really appreciated, (by the way no one is 'just' a daughter). I am so pleased we were able to help bring your parents back together again and it is lovely seeing them sitting in your Dad's room of an afternoon simply being with each other. I also really love your mum popping in to my office for her regular chats, long may it last!
Mum has now been in Bay Tree for 18 months; she moved after a year in another Home where she was just not happy and complained constantly which was very difficult. After initial teething issues (only with medication) she is very happy and settled, and frequently says it's better service than a 4* hotel! The staff are absolutely fantastic, caring, kind and cheerful. The cleaning and laundry staff do an excellent job, and I cannot praise the kitchen staff enough who go to so much trouble to work around dietary issues and tastes, the food is fantastic. Fiona is hands-on and approachable, and when you do get the odd issue, gets it sorted promptly and efficiently. Mum has no wish to socialise or join in the numerous activities and she is fully supported in that, with all meals/drinks and snacks brought to her room. Staff pop in constantly to check she is ok, and all her medical needs are looked after including regular physio. I cannot recommend it more highly.
Hello thank you for this amazing review! I am so pleased that your mum has settled in so well and I think we have built a great relationship with your mum & both you and your husband. Although your mum chooses not to socialise with other residents I do feel that she has managed to become a part...
The keep fit activities were caring, warm and helpful
The religious activities were welcoming and friendly
Hello Cynthia, what a lovely review! Thank you so much for your kind words, it is great to know that we have made such a positive first impression for you as a new resident with us. I look forward to your visits to my office for a chat and a catch up, they brighten my day. Thank you again.
I am very pleased with the support and care Mum receives. There is considerable effort put in to encourage her to be involved in the numerous and varied activities on offer. She particularly enjoys the music, singing and dancing! The staff are able to spend time with Mum, to help her with the ups and downs of adjusting to life in a care home. Mum's faith is important to her. She likes to take part in the church activities and is taken to weekly church services. I am impressed with the bespoke care and support which is provided. Staff are so welcoming and kind - Thank you!
Thank you so much for this lovely review, it really is appreciated. Your mum is such a loving and kind lady; she has really become a part of the community here at Baytree and I know our activities team so enjoy walking with her to the Church on a Thursday morning. I am so pleased that we have had the opportunity to support your family as well as your mum during her stay here. Thank you again.
The entrance area is welcoming and has changing displays. All staff are friendly and approachable. Concerns have been followed up promptly by management. The resident is being well cared for with good attention to her comfort and safety. She has received regular physiotherapy, personal care and meals and drinks. The cleanliness of the room, corridors and communal areas is excellent.
Thank you ever so much for this lovely review, I like to think that we are supporting both SP and yourselves during this time and we hope to see SP return home when she is strong enough.
What strikes me about my visits to my sister at Bay Tree Court Care Centre is the warm atmosphere and friendliness of the staff to both residents and visitors On the two occasions I have visited to date there have been 'active' activities, music and dancing on one occasion and exercises on the other with outside leaders. This interactive nature of activities I am sure creates a positive atmosphere for all (residents, staff and visitors) as opposed to a passive video. I have been told by other family members and seen photos in the care centre which show that activities are a regular occurrence, for example a boat trip.
Thank you ever so much for this lovely review. Music and dancing is very popular and we really see people come alive during these activities.
Dad says "he is well looked after, staff easy to relate to they involve me in things they feel I can do"
Dad says he is content, easy for me (daughter to visit)
Dad says he has noticed the good way difficult patients are dealt with
Thank you for taking the time to submit this review so soon after your father moved in. It is just over a month now and it is great to see how well you father is settling in, making new friends both in the home and in the community at the local church. I am particularly grateful for the day that...
My wife and I really can't thank the management and staff at Bay Tree Court, in Cheltenham, enough for the care that they provided to our father in the last four months of his life. It's very clear from the way in which they interact with both the residents and their relatives that for the staff at Bay Tree Court, working there is much more than an ordinary job.Their deeply caring attitude is not only shown by the management and the main carers - it also extends to everyone there, such as the kitchen, maintenance and the cleaning staff. We commend their dedication and kindness in a career that many people would find very difficult indeed. The atmosphere at Bay Tree is one of warmth and peace, and the people there take a lot of trouble to look after residents' relatives too, in what is often a very difficult time for everyone in the family. When we visited Bay Tree, we really felt that we were visiting friends.
Hello Alex, thank you so much for your kind words, I have to say it brought a tear to my eye. We strive to care for everyone, not just the resident and I am so pleased that this was your experience. It was a pleasure and an honour to care for your father even though for just a short time, he was such an intrepid and adventurous chap, and a true gentleman, we will miss him.
There is a lovely caring atmosphere, which extends to taking care of the family too. Nothing has been too much trouble and everyone from the cleaning team to the carers and nursing staff to the management, have been welcoming and helpful. The catering staff went the extra mile to make food to tempt Dad, since he didn't really have an appetite, and staff took the trouble to find out about him and his interests and to try and draw him out when he was experiencing deep grief and shock after the death of our mother. The fact that Bay Tree is run by a charity, not a business, really seems to flow into all aspects of their approach. They have felt like a family, and now that Dad has sadly passed away, we will miss them!
Hello Sally, thank you so much for this lovely review of Baytree Court, it is really appreciated, particularly during this sad time. It was such a pleasure to be able to support your father, yourself and your brother during your father's stay with us. I will share your comments with the whole team of which I am incredibly proud. Thank you again.
Mum came to live in Bay Tree Court Residential Care Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals.
Sadly, mum passed away at the end of October.
We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months.
Thank you everyone - you are all wonderful.
Dear Jo, thank you for your kind comments, it was an absolute pleasure to care for your mum and to support you all when needed, take care, Fiona.
The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff, I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.
Thank you for the lovely review, we do all we can to reduce the stress of finding the right home for the resident and their families, I'm so glad it has worked out so well for you all.
I don’t get to visit all that often, but I was so pleased to see the care and gentle support given by the staff during the visit. They got down to my relative's level, spoke gently and clearly, were encouraging and supportive, and showed such care and attention; it was wonderfully reassuring to see such personal care.
When Mum was in her final days of life, the home could not have been more caring. They also looked after me as much as Mum while I spent that time by her bedside.
On admittance, Mum was welcomed and a great effort was made to settle her in. The staff were kind and reassuring. The room was well-presented and clean. Good care was apparent at any time of the day, headed by competent senior staff. We were so grateful. On return home, Mum appeared rested and has been doing well. I would not hesitate to book Mum into Bay Tree Court again.
They are caring and considerate and work very hard!
The liaison between us and the senior nursing staff has been very good, as is their care for Dad.
Dad took kindly to a couple of staff members in particular who were absolutely great with him, so that has really helped him settle.
The facilities and food are great, it is after all a purpose built facility so it is very fit for purpose.
The office, manager and reception are accessible, helpful and friendly and always prompt in replying to correspondence, etc.
You can visit anytime you like and we pop in every few days.
Overall, it has taken a huge weight off our minds to know that Dad is safe and well cared for, so thank you everyone!
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 27 Jul 2026
Bay Tree Court was transformed into the Wild West last week for a fantastic country and western day! Residents and colleagues fully embraced the theme, pulling on their cowboy hats...
- 22 Jun 2026
Our Summer of Celebrations continued this week at Bay Tree Court as residents, families, and colleagues came together to celebrate 80 years of Lilian Faithfull Care. The courtyard was filled...
- 22 Jun 2026
Yesterday was Father's Day, a special opportunity to reflect on the fathers, grandfathers, and father figures who have shaped our lives. For many of our residents at Bay Tree Court,...
There are no upcoming events for Bay Tree Court Residential Care Home.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Bay Tree Court Residential Care Home.
Meet the Team (1)

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.
In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.
After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.
Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.
“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”
Frequently Asked Questions about Bay Tree Court Residential Care Home
What types of Care is Bay Tree Court Residential Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bay Tree Court Residential Care Home have?
There are 53 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Bay Tree Court Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bay Tree Court Residential Care Home to the centre of Cheltenham?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree Court Residential Care Home to verify any information. View our terms and conditions. Bay Tree Court Residential Care Home has an Enhanced Service -more info.