Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham GL52 3AU
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9.6 43 Reviews
  • Bay Tree Court Residential Care Home, Cheltenham
Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.

Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens and courtyard.

There is an enclosed courtyard garden which gives a lovely focal point to the home; in warmer weather it becomes a popular alfresco dining space.

At the heart of the home are spacious communal areas, including two smaller coffee lounges, a library and a conservatory. Residents can always find a quiet nook to enjoy a book or a cosy place meet with family and friends. The home has its own hairdressing salon which is open each week.

The housekeeping and maintenance teams take great pride in keeping the home fresh, clean and safe, while the on-site laundry ensures an efficient and personal service.

Residential care at Bay Tree Court is person-centred, which each resident’s care plan being tailored to their own needs and preferences. Residents are supported by the skilled and compassionate team to be as independent as possible. The team also involve families in planning their loved one’s care.

Bay Tree Court liaises closely with a multi-disciplinary team of external health professionals, including GP surgeries and district nurses.

The team are knowledgeable and skilled in caring for people who live with dementia, and know how to support them to settle into a contented and fulfilled life at Baytree Court.
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Care Provided by Bay Tree Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1775 – £1775
  • RESPITE Self-Funded Residential Dementia Care: £1775 – £1775

Correct as of Dec 2025:


The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Bay Tree Court Residential Care Home to find out the exact price for your requirements.

Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Gillon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Visitors are welcome at any time

Parking

  • On site car park

Bay Tree Court Residential Care Home Reviews (43)

9.6

Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.598) out of 10, based on 15 reviews in the last 2 years.
Over all time Bay Tree Court Residential Care Home has 43 reviews.

Overall Experience
  • 27
  • 12
  • 1
  • 2
  • 1
Date Published
  • 43
  • 13
  • 13
  • 15
  • 28
Reviewer Connection to Bay Tree Court Residential Care Home
  • 28
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Elizabeth B (Daughter of Resident) published on 24 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed in several Care Homes in this area for short periods but she couldn't get on with any of them. Bay Tree has been totally different. She settled almost instantly. She likes the staff (and my mum has very high standards) and the warm, caring and considerate way they treat her. The staff
are constantly patient. She likes her light and spacious room and how the en-suite is always kept immaculately clean. She enjoys the tasty food and how the staff are more than willing to accommodate her passion for fresh fruit. When the weather is good a member of staff takes her around the garden - something she loves, even though she can see little. Mum has now accepted that this is the place for her to live long-term - somewhere where she feels safe and secure and cared for. The place is a God-send for her.
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Review from B D-K (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Bay Tree Court Care Centre since January 2015 on the residential floor. For her age (90 on admission) she was still fairly active and in sound mind. She was able to join in many of the activities on offer.
Over the last few months she has become more frail and often gets muddled
and confused. Throughout mums stay she has received excellent care which is delivered by the staff with patience and calmness. The whole atmosphere of the home is relaxed and friendly. A great effort was made to make Christmas a special event when I joined mum for Christmas lunch. The food is of excellent quality and service very professional. Thank you to all staff.
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Review from Valerie A (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been happy at Bay Tree Court unfortunately after a few months of arriving her health deteriorated and she not been so involved with activities and outings. The staff are kind, patient and caring. My sister and I recently attended a reception to meet the new manager and came away having
no idea of who she was as no introduction was made! I think the rooms are rather dull and could do with some fresh decoration.
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  • Value for Money
Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Bay Tree Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Bay Tree Court Residential Care Home is calculated as follows: ( (133 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Bay Tree Court Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Fiona

Fiona Gillon

Job Title: Home Manager Joined: 2024

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.


In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.


After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.


Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.


“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree Court Residential Care Home to verify any information. View our terms and conditions. Bay Tree Court Residential Care Home has an Enhanced Service - more info.