
Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.
Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens...
Care Provided by Bay Tree Court Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of June 2026:
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Bay Tree Court Residential Care Home for full pricing details and T&Cs.
Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Fiona Gillon(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (13)
Visiting
- Visitors are welcome at any time
Parking
- On site car park
Bay Tree Court Residential Care Home Reviews (44)
Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.641) out of 10, based on 16 reviews in the last 2 years.
Over all time Bay Tree Court Residential Care Home has 44 reviews.
I stayed five weeks and then returned to Bay Tree court where I been assured there would be physios to help with my recovery. Unfortunately I found this was not true and also the nurses were gradually dismissed. I was advised to find another home which could give me adequate nursing care.
Mum has stayed in several Care Homes in this area for short periods but she couldn't get on with any of them. Bay Tree has been totally different. She settled almost instantly. She likes the staff (and my mum has very high standards) and the warm, caring and considerate way they treat her. The staff are constantly patient. She likes her light and spacious room and how the en-suite is always kept immaculately clean. She enjoys the tasty food and how the staff are more than willing to accommodate her passion for fresh fruit. When the weather is good a member of staff takes her around the garden - something she loves, even though she can see little. Mum has now accepted that this is the place for her to live long-term - somewhere where she feels safe and secure and cared for. The place is a God-send for her.
Over the last few months she has become more frail and often gets muddled and confused. Throughout mums stay she has received excellent care which is delivered by the staff with patience and calmness. The whole atmosphere of the home is relaxed and friendly. A great effort was made to make Christmas a special event when I joined mum for Christmas lunch. The food is of excellent quality and service very professional. Thank you to all staff.
My mother has been happy at Bay Tree Court unfortunately after a few months of arriving her health deteriorated and she not been so involved with activities and outings. The staff are kind, patient and caring. My sister and I recently attended a reception to meet the new manager and came away having no idea of who she was as no introduction was made! I think the rooms are rather dull and could do with some fresh decoration.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 27 Jul 2026
Bay Tree Court was transformed into the Wild West last week for a fantastic country and western day! Residents and colleagues fully embraced the theme, pulling on their cowboy hats...
- 22 Jun 2026
Our Summer of Celebrations continued this week at Bay Tree Court as residents, families, and colleagues came together to celebrate 80 years of Lilian Faithfull Care. The courtyard was filled...
- 22 Jun 2026
Yesterday was Father's Day, a special opportunity to reflect on the fathers, grandfathers, and father figures who have shaped our lives. For many of our residents at Bay Tree Court,...
There are no upcoming events for Bay Tree Court Residential Care Home.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Bay Tree Court Residential Care Home.
Meet the Team (1)

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.
In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.
After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.
Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.
“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”
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