Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham GL52 3AU
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9.6 43 Reviews
  • Bay Tree Court Residential Care Home, Cheltenham
Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.

Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens and courtyard.

There is an enclosed courtyard garden which gives a lovely focal point to the home; in warmer weather it becomes a popular alfresco dining space.

At the heart of the home are spacious communal areas, including two smaller coffee lounges, a library and a conservatory. Residents can always find a quiet nook to enjoy a book or a cosy place meet with family and friends. The home has its own hairdressing salon which is open each week.

The housekeeping and maintenance teams take great pride in keeping the home fresh, clean and safe, while the on-site laundry ensures an efficient and personal service.

Residential care at Bay Tree Court is person-centred, which each resident’s care plan being tailored to their own needs and preferences. Residents are supported by the skilled and compassionate team to be as independent as possible. The team also involve families in planning their loved one’s care.

Bay Tree Court liaises closely with a multi-disciplinary team of external health professionals, including GP surgeries and district nurses.

The team are knowledgeable and skilled in caring for people who live with dementia, and know how to support them to settle into a contented and fulfilled life at Baytree Court.
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Care Provided by Bay Tree Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1700
  • Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1775 – £1775
  • RESPITE Self-Funded Residential Dementia Care: £1775 – £1775

Correct as of Dec 2025:


The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Bay Tree Court Residential Care Home to find out the exact price for your requirements.

Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Gillon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Visitors are welcome at any time

Parking

  • On site car park

Bay Tree Court Residential Care Home Reviews (43)

9.6

Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.598) out of 10, based on 15 reviews in the last 2 years.
Over all time Bay Tree Court Residential Care Home has 43 reviews.

Overall Experience
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Date Published
  • 43
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Reviewer Connection to Bay Tree Court Residential Care Home
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Total of 43, showing 21-40
Review from J B (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience comes from a mother who is a resident. On our visits to Mum, we find the staff welcoming and friendly. Mum is well looked after both mentally and physically and all the staff are friendly and empathetic to her changes in mood and Alzheimer-related memory problems. On odd occasions, a
flare-up of a reoccurring fungal skin infection might go noticed for a while which then must be addressed with some haste. Most of her needs are catered for, with the only odd glitch occurring where we need to remind staff of her special requirements. In her case the need to wear a mask connected to a sleep apnoea machine that assists her during the night.
Mum often comments that the food is very good and drinks and snacks are frequently offered to the residents. If Mum becomes distressed or upset during the day the staff contact us and we are able to talk to Mum on the phone to reassure her.
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Review from Shirley K (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Baytree court enough.
My mother has been being cared for for the last five years. In my opinion, nothing is too much trouble for the nursing staff, and always very friendly.
The home's cleaning staff do the most excellent job. The food is five-star from what I have seen there is
nothing I wouldn't actually sit and eat myself.
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Review from C J (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been very happy and well cared for since going into Bay Tree care centre. I am reassured and happy to leave him in their care as unfortunately I am too far away to visit often. When I do visit I am always impressed with the cleanliness, wonderful food and caring staff.
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Review from D G (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care excellent, support when Mum not well. Plenty of activities on offer.
Kind and caring staff.
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Review from Audrey B (Wife of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are caring and friendly.
The rooms are a good size.
Nice home-cooked food.
My husband went in for respite.
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Review from J D (Niece of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good care home with long-standing, hardworking staff. It is well run. There are some issues that are beyond the control of the care home such as visiting rules/isolation/testing etc. Along with other care homes, there have been staff shortages but the existing staff have done their level
best. The activities organiser goes above and beyond t try and keep the residents happy and occupied. I believe the food to be adequate but sometimes not much choice, again this could be due to circumstances beyond the home's control. Overall very good.
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Review from Anita D (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived happily in one of the independent living flats before transitioning to the care home. The care at both facilities was outstanding. I saw staff reassuring residents, giving them a hug if needed when they were unaware that I was in the room watching. As Mum's dementia progressed, carers also
checked in with me from time to time to see how I was feeling. Mum died a few weeks ago and they handled the whole process very sympathetically. I am very confident that Bay Tree made her last few years as happy as possible. There is currently some work going on to finish the refurbishment of the care home which was suspended due to covid - don't let this put you off!
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Review from H G (Husband of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received kind and considerate care. My family and myself were welcomed to see my wife withing the restrictions laid down by the government as frequently as we requested. During her final days, we were admitted to her room and treated with kindness and generosity by members of staff.
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Review from Geraldine P (Daughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I welcomed the January newsletter as it is a way of keeping in touch in these difficult times with limited visits and memories not so good!! It gives comfort to relatives/friends to know what is happening with our loved ones. Clearly, there is a lot going on to keep them happy and motivated.
My daughter-in-law
and two of my grand-daughters did a window visit with Mum last week, which she loved and it was then posted on social media and went viral! I think her positivism and looks (she'd just had her hair done) are all credit to Bay Tree - thank you all.
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Review from C R (Respite Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for a 3-week respite case following a hip operation and have been looked after very well. The carers have been excellent so is the food and the laundry service is of the highest quality.
Everything possible has been done for me with offers of transport to and from the hospital which was
so helpful. I would wish to thank all the staff here at Bay Tree Court for the great work they do here.
Reply from Robert Strzelczyk, Registered Home Manager at Bay Tree Court Residential Care HomeOn behalf of the staff at Bay Tree Court, I would like to thank you for your appreciation of the care and service we provided. I will share your comments with staff.
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Review from P M (Son of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers were supportive and professional at all times. Property and services are top-notch!
Reply from Robert Strzelczyk, Registered Home Manager at Bay Tree Court Residential Care HomeThank you very much for taking the time to comment on our service and for rating us so highly. It is always good to receive feedback. We will share your comments with the staff team at Bay Tree Court so that they are aware of your appreciation.
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Review from J L (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bay Tree Court Care Centre has been very good looking after mum and we are very happy with the care. The staff are very friendly and helpful. Nothing is too much trouble for them. She likes the trips out and the activities put on for residents in the home.
Reply from RS, Home Manager at Bay Tree Court Residential Care HomeThank you for your positive review. We are pleased to know that you are happy with the care we provide to your mother.
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Review from Carol M (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, positive and upbeat staff. Good communication when my mother had falls paramedics always called. High standard of food with a restaurant reservation. Rooms light, bright, airy and kept very clean. Small details impressed me - Birthday Cakes.
Reply from R S, Home Manager at Bay Tree Court Residential Care HomeThank you very much for your review. We are glad that you and your mother have had such a positive experience at Bay Tree Court. We hope we can continue providing you both with service that meets your mother’s needs.
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Review from Barbara O (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my very first visit to my last, the staff were, in my opinion, polite, helpful, compassionate and understanding. The facilities were comfortable and well thought out. All in all, everything was up to my expectations.
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Review from C J (Regular Volunteer) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Bay Tree court to play the piano for the residents, and have been back several times over the last few months.
The home is very clean and the staff are lovely, not only to me but to the residents, always treating them with respect.
The standard of care seems high with carers coming quickly
to help with the residents and bringing them lots of cups of tea.
My grandmother was in care in another county, and I wish she could have been here as the care is better than the care she received!
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Review from Elizabeth B (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Bay Tree for over a year now. I cannot speak too highly of the staff and management who have come to understand my mum's complex needs so well. They recognise that her needs are not only physical and mental (she has dementia) but also emotional. When she presents challenging behaviour
they diffuse the situation with patience and humour. When she is in pain, they have acted as quickly as possible to alleviate it. When she's distressed they give her the hugs and kisses she needs to calm her. Recently she had to go into hospital. When she returned, the staff were genuinely delighted to see her back. While no home can ever be like 'real' home, for my mum this is the nearest you can get.
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Review from I H (Daughter of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our mother lived here for just over 3 years as a care resident.
For the first 2 and half years she was well cared for and was settled and we were very happy with the quality of care she received.
In the last year since it has gone downhill.
Whilst individual staff continued to be amazingly caring,
the general level of care diminished. We have rated Staff as 'Poor', due to staff ratio and their availability, not due to their caring attitude.
We met with the Manager to raise our concerns that she was not being helped up in the mornings and was at risk of a fall.
We were concerned at the sudden closure of the nursing floor.
When I asked my mother why she was getting up on her own she said there were not enough staff or they were too busy to help.
This is not acceptable when paying a thousand a week to be cared for.


No, we would not recommend this home at all.

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Review from Jacqueline S (Daughter of Resident) published on 3 August 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother had been a resident of Baytree Court for the last six years.
I received a letter in June giving my family just one months notice to rehome my mother ....who is very very frail and easily upset and anxious.
The letter was written in a very detached and hostile manner.
We were promised help
with moving her by management. This never materialised.....
We all felt extremely upset and let down by the powers that be at Baytree Court.
There was no communication from the management to the staff at all.
This was pointed out by the staff on many occasions.
The staff...especially on the residential floor were angels.
They are fighting a losing battle unless something changes.
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Review from Michael G (Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
When I first arrived at Bay Tree court, I was favourably impressed. The care seemed excellent and a nurse was on hand to back up the carers. However a week after arriving the nurse noticed that all was not well. I appeared weak and she immediately called a doctor who sent me straight to hospital - diagnosis,
pneumonia.
I stayed five weeks and then returned to Bay Tree court where I been assured there would be physios to help with my recovery. Unfortunately I found this was not true and also the nurses were gradually dismissed. I was advised to find another home which could give me adequate nursing care.
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Review from Jill W (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mum has been at Bay Tree Court for over 6 years. We chose it because it had residential care and also a nursing floor so we fully expected mum to have a home for the rest of her life. In mid April we received a letter giving her one months notice to quit. Bay Tree Court had decided that they were
unable to get sufficient nursing staff to adequately care for patients on the nursing floor. The letter was a dreadful shock- no prior notification and the wording was insensitive and brutal. One months notice to re home an 88 yrs old, bedridden resident with Alzheimer's. The manager said she would help with L authority suggestions of where to look for a home this did not materialise.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Bay Tree Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Bay Tree Court Residential Care Home is calculated as follows: ( (133 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Bay Tree Court Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Fiona

Fiona Gillon

Job Title: Home Manager Joined: 2024

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.


In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.


After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.


Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.


“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree Court Residential Care Home to verify any information. View our terms and conditions. Bay Tree Court Residential Care Home has an Enhanced Service - more info.