
Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Mum is well looked after both mentally and physically and all the staff are friendlyJ B(Daughter of Resident/Service User)

Mum's room was always clean and neat and the maintenance staff put up hooks for picturesSue K(Daughter of Resident/Service User)

I was so pleased to see the care and gentle support given by the staff during the visitKate H(Relative of Resident/Service User)

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre.
Each of the 59 bedrooms has ensuite facilities; many also have showers and everybody can use the fully accessible bathrooms. The bedrooms are light, airy and well-proportioned; some have Juliette balconies or double doors opening out onto the gardens...
Care Provided by Bay Tree Court Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of June 2026:
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Bay Tree Court Residential Care Home for full pricing details and T&Cs.
Contact Bay Tree Court Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Fiona Gillon(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (13)
Visiting
- Visitors are welcome at any time
Parking
- On site car park
Bay Tree Court Residential Care Home Reviews (44)
Bay Tree Court Residential Care Home has a Review Score of 9.6 (9.641) out of 10, based on 16 reviews in the last 2 years.
Over all time Bay Tree Court Residential Care Home has 44 reviews.
The care my aunt has received since she was admitted to Baytree Court Care Centre in December 2022 is excellent. In the beginning we were naturally concerned about her welfare and the way she would adapt to her new environment but the staff have been empathetic to her personal needs and we could not have been more pleased.
Mum often comments that the food is very good and drinks and snacks are frequently offered to the residents. If Mum becomes distressed or upset during the day the staff contact us and we are able to talk to Mum on the phone to reassure her.
My mother has been being cared for for the last five years. In my opinion, nothing is too much trouble for the nursing staff, and always very friendly.
The home's cleaning staff do the most excellent job. The food is five-star from what I have seen there is nothing I wouldn't actually sit and eat myself.
My father has been very happy and well cared for since going into Bay Tree care centre. I am reassured and happy to leave him in their care as unfortunately I am too far away to visit often. When I do visit I am always impressed with the cleanliness, wonderful food and caring staff.
Kind and caring staff.
The rooms are a good size.
Nice home-cooked food.
My husband went in for respite.
This is a very good care home with long-standing, hardworking staff. It is well run. There are some issues that are beyond the control of the care home such as visiting rules/isolation/testing etc. Along with other care homes, there have been staff shortages but the existing staff have done their level best. The activities organiser goes above and beyond t try and keep the residents happy and occupied. I believe the food to be adequate but sometimes not much choice, again this could be due to circumstances beyond the home's control. Overall very good.
My mum lived happily in one of the independent living flats before transitioning to the care home. The care at both facilities was outstanding. I saw staff reassuring residents, giving them a hug if needed when they were unaware that I was in the room watching. As Mum's dementia progressed, carers also checked in with me from time to time to see how I was feeling. Mum died a few weeks ago and they handled the whole process very sympathetically. I am very confident that Bay Tree made her last few years as happy as possible. There is currently some work going on to finish the refurbishment of the care home which was suspended due to covid - don't let this put you off!
My wife received kind and considerate care. My family and myself were welcomed to see my wife withing the restrictions laid down by the government as frequently as we requested. During her final days, we were admitted to her room and treated with kindness and generosity by members of staff.
My daughter-in-law and two of my grand-daughters did a window visit with Mum last week, which she loved and it was then posted on social media and went viral! I think her positivism and looks (she'd just had her hair done) are all credit to Bay Tree - thank you all.
Everything possible has been done for me with offers of transport to and from the hospital which was so helpful. I would wish to thank all the staff here at Bay Tree Court for the great work they do here.
On behalf of the staff at Bay Tree Court, I would like to thank you for your appreciation of the care and service we provided. I will share your comments with staff.
All carers were supportive and professional at all times. Property and services are top-notch!
Thank you very much for taking the time to comment on our service and for rating us so highly. It is always good to receive feedback. We will share your comments with the staff team at Bay Tree Court so that they are aware of your appreciation.
Bay Tree Court Care Centre has been very good looking after mum and we are very happy with the care. The staff are very friendly and helpful. Nothing is too much trouble for them. She likes the trips out and the activities put on for residents in the home.
Thank you for your positive review. We are pleased to know that you are happy with the care we provide to your mother.
Caring, positive and upbeat staff. Good communication when my mother had falls paramedics always called. High standard of food with a restaurant reservation. Rooms light, bright, airy and kept very clean. Small details impressed me - Birthday Cakes.
Thank you very much for your review. We are glad that you and your mother have had such a positive experience at Bay Tree Court. We hope we can continue providing you both with service that meets your mother’s needs.
From my very first visit to my last, the staff were, in my opinion, polite, helpful, compassionate and understanding. The facilities were comfortable and well thought out. All in all, everything was up to my expectations.
The home is very clean and the staff are lovely, not only to me but to the residents, always treating them with respect.
The standard of care seems high with carers coming quickly to help with the residents and bringing them lots of cups of tea.
My grandmother was in care in another county, and I wish she could have been here as the care is better than the care she received!
My mum has been at Bay Tree for over a year now. I cannot speak too highly of the staff and management who have come to understand my mum's complex needs so well. They recognise that her needs are not only physical and mental (she has dementia) but also emotional. When she presents challenging behaviour they diffuse the situation with patience and humour. When she is in pain, they have acted as quickly as possible to alleviate it. When she's distressed they give her the hugs and kisses she needs to calm her. Recently she had to go into hospital. When she returned, the staff were genuinely delighted to see her back. While no home can ever be like 'real' home, for my mum this is the nearest you can get.
For the first 2 and half years she was well cared for and was settled and we were very happy with the quality of care she received.
In the last year since it has gone downhill.
Whilst individual staff continued to be amazingly caring, the general level of care diminished. We have rated Staff as 'Poor', due to staff ratio and their availability, not due to their caring attitude.
We met with the Manager to raise our concerns that she was not being helped up in the mornings and was at risk of a fall.
We were concerned at the sudden closure of the nursing floor.
When I asked my mother why she was getting up on her own she said there were not enough staff or they were too busy to help.
This is not acceptable when paying a thousand a week to be cared for.
No, we would not recommend this home at all.
I received a letter in June giving my family just one months notice to rehome my mother ....who is very very frail and easily upset and anxious.
The letter was written in a very detached and hostile manner.
We were promised help with moving her by management. This never materialised.....
We all felt extremely upset and let down by the powers that be at Baytree Court.
There was no communication from the management to the staff at all.
This was pointed out by the staff on many occasions.
The staff...especially on the residential floor were angels.
They are fighting a losing battle unless something changes.
My mum has been at Bay Tree Court for over 6 years. We chose it because it had residential care and also a nursing floor so we fully expected mum to have a home for the rest of her life. In mid April we received a letter giving her one months notice to quit. Bay Tree Court had decided that they were unable to get sufficient nursing staff to adequately care for patients on the nursing floor. The letter was a dreadful shock- no prior notification and the wording was insensitive and brutal. One months notice to re home an 88 yrs old, bedridden resident with Alzheimer's. The manager said she would help with L authority suggestions of where to look for a home this did not materialise.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 27 Jul 2026
Bay Tree Court was transformed into the Wild West last week for a fantastic country and western day! Residents and colleagues fully embraced the theme, pulling on their cowboy hats...
- 22 Jun 2026
Our Summer of Celebrations continued this week at Bay Tree Court as residents, families, and colleagues came together to celebrate 80 years of Lilian Faithfull Care. The courtyard was filled...
- 22 Jun 2026
Yesterday was Father's Day, a special opportunity to reflect on the fathers, grandfathers, and father figures who have shaped our lives. For many of our residents at Bay Tree Court,...
There are no upcoming events for Bay Tree Court Residential Care Home.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Bay Tree Court Residential Care Home.
Meet the Team (1)

Fiona has been Bay Tree Court Home Manager in Prestbury, since March 2024.
In August 2021 Fiona was appointed as the Home Manager of Royal Court Care Home, having been Deputy Manager since 2019.
After Fiona left school she started working in an office, it was her older sister who worked in a care home who encouraged her to change jobs; Fiona found she really enjoyed it and never looked back. After her first couple of roles, Fiona gained a decade of experience at a local care home working her way up to be a Senior Carer. During this time she completed her NVQ level 3 and gained a Diploma in Health & Social Care.
Fiona was promoted to the position of Home trainer, which included training 70 to 80 staff in a wide range of skills as well as being an NVQ assessor and organising student nurse placements. However, this role meant she had a lot less time with the residents so when Fiona saw a Senior Carer role at Royal Court she took the opportunity to change. She became Team Leader after a year or so, became Deputy Manager in 2019 and Home Manager in the summer of 2021.
“It may not appear a glamorous job but that’s nothing… it’s how you’ve made a difference in someone’s day, made someone smile and go home having achieved something.”
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