Brockworth House Care Centre

Mill Lane, Brockworth, Gloucester GL3 4QG

Brockworth House Care Centre, Gloucester, Gloucestershire
Brockworth House Care Centre, Gloucester, Gloucestershire
Brockworth House Care Centre, Gloucester, Gloucestershire

Brockworth House Care Centre is a fifty-three capacity service, registered to take onboard the often complex needs of individuals with dementia and other mental health issues such as a learning disability.

Carers have invaluable experience in helping service users to feel respected and secure within the living environment, assisted by a flexible activities programme and many homely comforts.

A day care service is also open to members of the local community and the centre is situated within pleasant surroundings, but close proximity to shops and other amenities.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Brockworth House Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Brockworth House Care Centre has a Review Score of 9.8 (9.786)

The Review Score of 9.8 (maximum of 10) for Brockworth House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Brockworth House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Brockworth House Care Centre is calculated as follows: ( (125 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Brockworth House Care Centre is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered beds ÷ 5). 13 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brockworth House Care Centre?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brockworth House Care Centre

  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Supportive and helpful. Showing concern and understanding. I could not praise them enough or thank them enough. Care given was beyond m,y expectations and certainly made my husband's stay as happy as it could be. I particularly admired their patience and tolerance with a particular resident who was not always grateful for the care he received.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Feb 2017:

Thank you for telling us about the care and support your Husband received at Brockworth Care Home. It is lovely to hear that the care the team provided was beyond your expectations, they will be delighted to hear this.

I spend 4 weeks respite at Brockworth House. The staff were wonderful, caring, kind, efficient and nothing was too much trouble. I was made comfortable as soon as I arrived. The nurses and carers were so reassuring and the atmosphere was cheerful. I felt so relaxed and safe at Brockworth House, I did not want to leave. I would not hesitate to go back and I certainly will be recommending the home to everyone.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 31 Jan 2017:

Thank you for telling us about your short stay at Brockworth Care Home. The team will be delighted to hear that you found them so caring, kind and friendly and that you felt cheerful and relaxed during your stay.

I am very pleased with the care my wife is receiving. The staff are very professional and show great care, not only to the residents but to family and friends too. Communication regarding my wife's condition is good and there is a distinct willingness to work with me and my family to make my wife's stay as pleasant as possible.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 13 Jan 2017:

Thank you for sharing your thoughts on the care and support your wife receives at Brockworth Care Home. It is wonderful to hear that the team are caring for family and friends as well as the residents. I’m sure you will agree it is this that helps to create a caring family feel in a home.

I have been very impressed with Brockworth over the past year and in particular with the care and understanding individual staff members appear to bring to their work. During this time there has been a change of senior management but with no apparent diminution in the quality of care being provided. I have awarded a ‘good’ to ‘Management’ below since the recently appointed manager is finding her feet in a new environment, but having discussed various issues with her I would judge she and her team have all the qualities to warrant an ‘excellent’ in due course. I have awarded a ‘good’ to ‘Security’ since I have no feeling as to what excellent security would look like.

Since Brockworth is a Methodist not-for-profit organisation I expected it to have a strong ethical component to its functioning; this is what comes over, not in any overtly obvious fashion but rather in the strong sense of patient caring and commitment which pervades the whole institution.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 22 Dec 2016:

Thank you for telling us about the care of your loved one, the staff team will be delighted with your lovely comments. To hear that you find caring and commitment to pervade the whole home is absolutely inspiring.

Brockworth House Care Home has greatly impressed me as to how well run the home is. The staff are all friendly, supportive and always willing to help. The home has a warm and welcoming feel to it. The carers are always watching to see if anyone needs help and my brother always has a smile for them. The food is excellent and again the chef is so nice. If need be, I would not hesitate in recommending Brockworth House to anyone.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Dec 2016:

Thank you for telling us about your experience of visiting Brockworth Care Home. It is wonderful to hear that you find the staff to be so welcoming and friendly and your Brother always has a smile for them. The team will be delighted with your comments and we will be sure to pass them on.

Having previously been in another home and then a spell in hospital, my husband joined Brockworth House Care Centre at Easter. My immediate impressions were one of caring and commitment by all members of the staff and management. They always have time to spend with my husband, chatting, helping him with his personal care, providing stimulation by way of music and activities. The home is very spacious and easy for the residents to move around. The outside space is lovely and we have spent many a summers day sitting, enjoying the gardens, the chickens and the lovely views. The food is excellent and plenty of it. The carers/nurses are 1st class and always have time to discuss my husband's care and listen to any concerns I may have. The Management always have time to discuss concerns with relatives and their caring nature gives me a sense of peace and reassurance that my husband is being well looked after.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 22 Nov 2016:

Thank you for telling us about the peace and reassurance you have knowing that your Husband is being well looked after by such a caring and compassionate team. It is lovely to hear how highly you think of us, thank you.

Carers and nurses at Brockworth House always show compassion and kindness. We are always welcomed with a smile and friendliness. Carers are always willing to help out and importantly for us help our children visit their grandpa, this can be a challenge for young children but the carers and nurses make this feel supported and safe. We leave with an assurance that Grandpa is well looked after and in the right place.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 22 Nov 2016:

How wonderful to hear that our team are able to help your children visit their Grandpa. It is so important to maintain family links and it is lovely that you feel so supported and safe and that you find the team so compassionate and kind, thank you.

My Dad is at Brockworth. I was impressed with the fact I could visit at any time. Dad was sitting in a comfortable chair during the visit. The facilities appeared very clean, he had his own room which was good. It was pleasing to see that the TV wasn't on as a matter of course.

I like to feel that Dad is in a safe and caring environment at Brockworth. I spoke at length with the manager and she explained everything in a clear and knowledgeable way. I like the ethos of the home.

Obviously, it is sad for me to see Dad as he is now having known him as an intelligent and physically strong man, but that is the nature of the illness. I think as Dad is where he is is the best place he could be.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 16 Sep 2016:

Thank you for telling us about the care and support that your Dad receives at Brockworth Care Home. It is great to hear that our manager was able to help you and that you feel our home has such a great ethos.

All the staff from nursing to ground staff couldn't have been more kind and helpful and sympathetic to both myself and my elderly mother. They made her last months a peaceful dignified time in the face of the ravages of dementia.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 09 Sep 2016:

Thank you so much for your kind review of the care and support that your Mother received at Brockworth House Care Centre. The team will be proud to hear that you found them so comforting and kind.

My mother moved to this dementia care nursing home after 4 very happy years in a residential home. Staff did everything they could to ensure the move was smooth and to settle mum and the whole family in. The home has gone from strength to strength. Staff are all so welcoming and care not just for the resident but for their whole family. Food is excellent, looks and tastes delicious, and all residents are able to take part in a variety of activities. Care staff are always friendly and patient and, under a superb management team are also, at last, able to relax and enjoy being with residents (and families) rather than being purely task-focussed.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Debbie Phillips, Home Manager at Brockworth House Care Centre responded to this review on 22 Aug 2016:

Thank you for your lovely review of the care and support your Mother is receiving at Brockworth Care Home. I am pleased to hear that you find our team so welcoming and caring. I’m sure the team will be delighted with your comments.

He was cared for just a few weeks. In that time he received a secure, relaxed and caring lifestyle on my behalf thank you all team at Brockworth Care Centre.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited my dear friend today for the first time at your care home, how well impressed I was by the security and the greeting by the staff. Friendly, helpful, smiling, no odour to put me off, it made me think I was visiting a four star hotel. The decor was clean and very relaxing , being with my friend when his lunch arrives it looked so good and smelt yummy, made my tummy rumble. Catering staff well done. I have been to a few care homes over many years Brockworth House gets top marks from me. Well done keep standards up.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband dementia sufferer was transferred to Brockworth House in April 2015 from another (residential only) nursing home who terminated the contract because they had insufficient staff to cope with his problems. He settled quickly at Brockworth House, responding to the relaxed and compassionate yet totally professional care he received and continues to receive. Training is through and I have found all members of staff from the most senior to the most junior to be welcoming and ever supportive to me and the family ready to listen or discuss particular problems or issues at any time. We are most grateful and recommend Brockworth House unreservedly.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Phillips, Home Manager at Brockworth House Care Centre responded to this review on 14 Mar 2016:

Thank you for telling us about the care and support that your Husband receives at Brockworth House. It is great to hear that he has settled in so well and that you and the family feel well supported. I will be sure to pass your comments onto our team who will be delighted with them.

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