Brockworth House Care Centre

Mill Lane, Brockworth, Gloucester GL3 4QG

Brockworth House Care Centre, Gloucester, Gloucestershire
Brockworth House Care Centre, Gloucester, Gloucestershire
Brockworth House Care Centre, Gloucester, Gloucestershire

Brockworth House Care Centre is a fifty-three capacity service, registered to take onboard the often complex needs of individuals with dementia and other mental health issues such as a learning disability.

Carers have invaluable experience in helping service users to feel respected and secure within the living environment, assisted by a flexible activities programme and many homely comforts.

A day care service is also open to members of the local community and the centre is situated within pleasant surroundings, but close proximity to shops and other amenities.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brockworth House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Brockworth House Care Centre has a Review Score of 9.8 (9.820)

The Review Score of 9.8 (maximum of 10) for Brockworth House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Brockworth House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.82 for Brockworth House Care Centre is calculated as follows: ( (230 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 272 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brockworth House Care Centre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brockworth House Care Centre?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brockworth House Care Centre

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

A very warm and caring home. Residents are treated with dignity and are well looked after. Carers are hands-on at all times and Management doors are always open. There is a programme for activities which includes music therapy, creative art, flower arranging, exercise therapy etc., and regular services are held on Sundays. Food is excellent and reviewed regularly with relatives having a say in whether they think particular dishes are suitable. Regular relatives meetings are held to discuss any problems they may have and for the management to announce changes or new ideas.

My husband has been a resident for 18 mths. He is very settled and looked after extremely well. My family and I are very happy with Brockworth and the care they provide.

My warmest thanks to all the staff at Brockworth for the amazing job they do.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 15 Nov 2017:

Your positive feedback will be truly treasured by the whole staff team at Brockworth House. We were so pleased to see that you are able to give such a high recommendation for the home incorporating the catering, care, activity and the chaplaincy team. Thank you for taking the time to send in your comments.

The kindness and professionalism of all the staff is exceptional, form management and administration to housekeeping and kitchen teams. The carers themselves shown extraordinary levels of compassion and respect to the residents and are well trained to provide the necessary practical help required. The food looks appetising and the activities team provides a variety of different entertainments. My father is happier and more content than he has been for a very long time.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Nov 2017:

Thank you for your wonderful comments regarding the care your Father is receiving at Brockworth House. It is a true accolade to hear that your father is happy and content, more so than he has been for some time. All staff will be so pleased to hear your review I will be sure to let them know.

The staff did everything possible to ensure my daughter was happy. They attended to her great needs with kindness and care. My daughter was always treated with dignity and I don't think she could have got better care elsewhere. The manager always had time for me and managed an amazing group of staff. Special mention to all who looked after my daughter.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Nov 2017:

Thank you for your lovely review of the care, support and dignity shown to daughter at Brockworth House. Your comments will be truly treasured by the whole staff team. Thank you once again

My cousin had complex needs and was looked after with the utmost dignity. Her care was exemplary. They gave her time when she needed. They encouraged her to eat which was not always easy. The staff were fantastic, I cannot praise them enough.

The staff treated my uncle, with kindness and understanding. The best residential home I have ever visited.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Nov 2017:

Thank you so much for your kind words about the care of your cousin at Brockworth House. To describe the staff as fantastic is so wonderful to hear. It is heartening to know that your uncle was also treated with kindness and understanding. I will be sure to pass your comments on to the whole team

You occasionally hear of stories in the press where care home staff clearly couldn't care less about their residents. Well at Brockworth House it is the exact opposite, the staff couldn't care MORE! They are simply wonderful, and I know my dear father was incredibly well looked after in the two years he was there. During that time I visited him several times a week and saw each time how the care staff give personalised care to a consistently high standard. The home is also always clean, the food appetising and varied, a wonderful variety of activities are organised, the chaplaincy service is excellent, management is very approachable and helpful and all staff are always welcoming and friendly. It can be a very difficult decision to move a loved one into care, but I would highly recommend Brockworth House.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 08 Sep 2017:

Thank you for the lovely review you have written about your father’s care at Brockworth House. Your comments about the personalised care, chaplaincy service, cleanliness of the home, activities programme and welcoming friendly staff will, I know, be valued by the entire team. Thank you once again.

My sister was in Brockworth House Care Centre for several years. The general and ongoing care was always kind and patient. The home kept me informed as to her care and conditions as I was her nearest relative in this country. (Her husband had a mental condition and did not visit and the son with primary responsibility lives in Zurich.) I was not able to visit as often as I would like as I am in my 70's and live in Dorset. I tried to come every month and unannounced and always found her well cared for and with patience. The home was bright and clean.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 19 May 2017:

I am so pleased to hear that you always found your sister well cared for with patience and kindness at Brockworth House. It is difficult to entrust the care of your loved one to someone else and it is lovely you managed to visit so regularly even though you live in Dorset.

When I visited my friend she always looked clean and tidy and in a relaxed state. The room was bright and cheerful. The staff members always greeted both myself and my friend with a smile. The popped into the room to check on my friend were always seeing if there was anything else they could do. The staff always made time to have a nice chat with us both. My impressions were of a very caring staff.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 12 May 2017:

It's lovely to hear how friendly and attentive you find our team at Brockworth. I am pleased that this is extended to you when you visit your friend and that you find the quality of everything in the home to be so excellent.

I was very impressed with the care and professionalism displayed at the care centre for my mother who was initially placed for respite care. She sadly died in the home but the care she received was beyond all expectations. I would like to thank all the staff for their kindness, thoughtfulness and compassion in dealing with someone who could be difficult at times. I have recommended you to a friend of mine and hopefully, she will book a visit.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mum was brought to Brockworth House having had a long stay in Hospital. Brockworth House was close to us and central for easy transportation be it by local buses or own transport with a lovely easy access car park, which helps with any worries or stresses obviously having a parent/family member in a new environment. As time went on we as a family realised that mum would be there for the rest of her life which was so sadly taken very recently.
I CANNOT COMMEND Brockworth House ENOUGH. The nursing care from the qualified nurses, the wonderful care and support from the Healthcare Workers, the varied menu each day from the chef and kitchen staff and personal service from the kitchen staff providing us with food and refreshment was wonderful and last but not least the amazing support from all Management team and Admin was phenomenal. I can honestly say the care and attention my wonderful, beautiful mum had including her 'end of life' care was very special. Thank you.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 11 Apr 2017:

Thank you for telling us about how special the whole team at Brockworth House are, it is lovely to hear that they managed to make your Mum's end of life journey so special.

My granddad was admitted to Brockworth House in June 2016, with Vascular Dementia and Alzheimer's.
The care he received was second to none, he was very happy during his time at the home. When his health declined, the end of life care was sensitive, respectful and the whole family felt supported.
I would have no hesitation recommending this well-managed home to friends and family requiring Dementia care.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 11 Apr 2017:

It is wonderful to hear how kind, thoughtful and compassionate our team at Brockworth House are, thank you for telling us and thank you for recommending us to your friends and family.

My grandmother was admitted to Brockworth and I can't believe how she has improved mentally and physically.
The nurses and carers are wonderful. They are happy and so kind and caring.
My grandmother was immobile when she arrived but after 2 weeks of gentle prompting and reassurance, she is now walking. She is putting on weight as well, which is a relief.
Brockworth House is exceptional.
I'm so relieved and comforted by the fact that my nana is there.
Thank you.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 13 Mar 2017:

Thank you for telling us about the fantastic change to your Nana's health and wellbeing since she moved to Brockworth House. It is lovely to hear that she is walking and enjoying her food again.

Supportive and helpful. Showing concern and understanding. I could not praise them enough or thank them enough. Care given was beyond m,y expectations and certainly made my husband's stay as happy as it could be. I particularly admired their patience and tolerance with a particular resident who was not always grateful for the care he received.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Feb 2017:

Thank you for telling us about the care and support your Husband received at Brockworth Care Home. It is lovely to hear that the care the team provided was beyond your expectations, they will be delighted to hear this.

I spend 4 weeks respite at Brockworth House. The staff were wonderful, caring, kind, efficient and nothing was too much trouble. I was made comfortable as soon as I arrived. The nurses and carers were so reassuring and the atmosphere was cheerful. I felt so relaxed and safe at Brockworth House, I did not want to leave. I would not hesitate to go back and I certainly will be recommending the home to everyone.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 31 Jan 2017:

Thank you for telling us about your short stay at Brockworth Care Home. The team will be delighted to hear that you found them so caring, kind and friendly and that you felt cheerful and relaxed during your stay.

I am very pleased with the care my wife is receiving. The staff are very professional and show great care, not only to the residents but to family and friends too. Communication regarding my wife's condition is good and there is a distinct willingness to work with me and my family to make my wife's stay as pleasant as possible.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 13 Jan 2017:

Thank you for sharing your thoughts on the care and support your wife receives at Brockworth Care Home. It is wonderful to hear that the team are caring for family and friends as well as the residents. I’m sure you will agree it is this that helps to create a caring family feel in a home.

I have been very impressed with Brockworth over the past year and in particular with the care and understanding individual staff members appear to bring to their work. During this time there has been a change of senior management but with no apparent diminution in the quality of care being provided. I have awarded a ‘good’ to ‘Management’ below since the recently appointed manager is finding her feet in a new environment, but having discussed various issues with her I would judge she and her team have all the qualities to warrant an ‘excellent’ in due course. I have awarded a ‘good’ to ‘Security’ since I have no feeling as to what excellent security would look like.

Since Brockworth is a Methodist not-for-profit organisation I expected it to have a strong ethical component to its functioning; this is what comes over, not in any overtly obvious fashion but rather in the strong sense of patient caring and commitment which pervades the whole institution.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 22 Dec 2016:

Thank you for telling us about the care of your loved one, the staff team will be delighted with your lovely comments. To hear that you find caring and commitment to pervade the whole home is absolutely inspiring.

Brockworth House Care Home has greatly impressed me as to how well run the home is. The staff are all friendly, supportive and always willing to help. The home has a warm and welcoming feel to it. The carers are always watching to see if anyone needs help and my brother always has a smile for them. The food is excellent and again the chef is so nice. If need be, I would not hesitate in recommending Brockworth House to anyone.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 02 Dec 2016:

Thank you for telling us about your experience of visiting Brockworth Care Home. It is wonderful to hear that you find the staff to be so welcoming and friendly and your Brother always has a smile for them. The team will be delighted with your comments and we will be sure to pass them on.

Carers and nurses at Brockworth House always show compassion and kindness. We are always welcomed with a smile and friendliness. Carers are always willing to help out and importantly for us help our children visit their grandpa, this can be a challenge for young children but the carers and nurses make this feel supported and safe. We leave with an assurance that Grandpa is well looked after and in the right place.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 22 Nov 2016:

How wonderful to hear that our team are able to help your children visit their Grandpa. It is so important to maintain family links and it is lovely that you feel so supported and safe and that you find the team so compassionate and kind, thank you.

My Dad is at Brockworth. I was impressed with the fact I could visit at any time. Dad was sitting in a comfortable chair during the visit. The facilities appeared very clean, he had his own room which was good. It was pleasing to see that the TV wasn't on as a matter of course.

I like to feel that Dad is in a safe and caring environment at Brockworth. I spoke at length with the manager and she explained everything in a clear and knowledgeable way. I like the ethos of the home.

Obviously, it is sad for me to see Dad as he is now having known him as an intelligent and physically strong man, but that is the nature of the illness. I think as Dad is where he is is the best place he could be.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 16 Sep 2016:

Thank you for telling us about the care and support that your Dad receives at Brockworth Care Home. It is great to hear that our manager was able to help you and that you feel our home has such a great ethos.

All the staff from nursing to ground staff couldn't have been more kind and helpful and sympathetic to both myself and my elderly mother. They made her last months a peaceful dignified time in the face of the ravages of dementia.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Samantha Williams, Home Manager at Brockworth House Care Centre responded to this review on 09 Sep 2016:

Thank you so much for your kind review of the care and support that your Mother received at Brockworth House Care Centre. The team will be proud to hear that you found them so comforting and kind.

My mother moved to this dementia care nursing home after 4 very happy years in a residential home. Staff did everything they could to ensure the move was smooth and to settle mum and the whole family in. The home has gone from strength to strength. Staff are all so welcoming and care not just for the resident but for their whole family. Food is excellent, looks and tastes delicious, and all residents are able to take part in a variety of activities. Care staff are always friendly and patient and, under a superb management team are also, at last, able to relax and enjoy being with residents (and families) rather than being purely task-focussed.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Debbie Phillips, Home Manager at Brockworth House Care Centre responded to this review on 22 Aug 2016:

Thank you for your lovely review of the care and support your Mother is receiving at Brockworth Care Home. I am pleased to hear that you find our team so welcoming and caring. I’m sure the team will be delighted with your comments.

He was cared for just a few weeks. In that time he received a secure, relaxed and caring lifestyle on my behalf thank you all team at Brockworth Care Centre.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited my dear friend today for the first time at your care home, how well impressed I was by the security and the greeting by the staff. Friendly, helpful, smiling, no odour to put me off, it made me think I was visiting a four star hotel. The decor was clean and very relaxing , being with my friend when his lunch arrives it looked so good and smelt yummy, made my tummy rumble. Catering staff well done. I have been to a few care homes over many years Brockworth House gets top marks from me. Well done keep standards up.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband dementia sufferer was transferred to Brockworth House in April 2015 from another (residential only) nursing home who terminated the contract because they had insufficient staff to cope with his problems. He settled quickly at Brockworth House, responding to the relaxed and compassionate yet totally professional care he received and continues to receive. Training is through and I have found all members of staff from the most senior to the most junior to be welcoming and ever supportive to me and the family ready to listen or discuss particular problems or issues at any time. We are most grateful and recommend Brockworth House unreservedly.

How likely would you be to recommend Brockworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Phillips, Home Manager at Brockworth House Care Centre responded to this review on 14 Mar 2016:

Thank you for telling us about the care and support that your Husband receives at Brockworth House. It is great to hear that he has settled in so well and that you and the family feel well supported. I will be sure to pass your comments onto our team who will be delighted with them.

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