Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.3 73 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Louise Keys (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Mill House Reviews (73)

9.3

Mill House has a Review Score of 9.3 (9.321) out of 10, based on 7 reviews in the last 2 years.
Over all time Mill House has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Mill House
  • 24
  • 10
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  • 5
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  • 2
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  • 1
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Total of 73, showing 1-20
Review from Anthony C (Respite Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only a week's stay for respite, my experience from the moment of arrival was excellent. I received a warm welcome from the management and staff who were fully briefed about my requirements. All staff went out of their way to help me and the whole experience was caring, efficient and enjoyable.
The environment and atmosphere throughout was happy, and the food was excellent with healthy variety and interest. I also enjoyed some other activities included in my stay and arrangements for seeing visitors were excellent. Altogether a very pleasant time.
Reply from Nicole Howarth, on behalf of the team at Mill House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received great care during your stay at Mill House. It means a lot to the whole team to know that your experience was so positive. It was a pleasure to support you during your respite stay, and you'll always be welcome back should you ever need our help again. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Sharon C (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Mill House for 4 years and the care has got better. The staff and carers are amazing, always got a smile and nothing is too much trouble.
Reply from Nicole Howarth, on behalf of the team at Mill House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Mill House, and it means a lot to know you've had such a positive experience. Our team works hard to create a welcoming and supportive environment, so thank you for your recognition. I will pass on your kind comments to the whole team.

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Review from S M (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always such a joy to visit my Mum at Mill House. I am always greeted so warmly and a beautiful, peaceful, friendly and happy atmosphere pervades the entire Home. My Mum has lived here for almost 5 years and she has been cared for so well in every way imaginable. I always find her peaceful, comfortable
and content usually having enjoyed one of the super activities that will have taken place during the morning. I really cannot find the words to express my gratitude to all the staff who work so consistently very, very hard for the benefit of all those they care for. Thank you all so very much.
Reply from Laura Reeve, on behalf of the team at Mill House

Many thanks for your review and kind words about the care of your mum, our home and team, it is always a pleasure to welcome loved ones to our home as part of our family at Mill House, we are pleased you enjoy your visits and that your mum is happy and content with us and enjoying the activities. Your feedback has been shared with the team who will be delighted to receive it.

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Review from S H (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful. My husband feels well looked after. Is very content at Mill House.
Reply from Home Manager, Home Manager at Mill House

Many thanks for your review and it is wonderful to hear your husband is happy and content with us at Mill House, as a team this is the most important thing to us as our residents and their loved ones are part of our Mill House family. Your feedback will be shared with the team.

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Review from R C (Friend of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. Very attentive and welcoming to residents and visitors. A lovely home. My friend is always well cared for and happy, I would definitely recommend this home to anyone looking for a friend or relative.
Reply from Home Manager, Home Manager at Mill House

Many thanks for your review and lovely comments about our home and team at Mill House. We are pleased your friend has settled in and is happy in our home. Your feedback will be shared with the team.

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Review from A J (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing to fault, from the initial enquiry to visiting the home to the arrival, the staff were exceptionally helpful.
My family member assures me he is happy and on every visit, it is obvious he is being well cared for.
Reply from Home Manager at Mill House

Thank you for taking the time to leave us a review and for your lovely comments, we are pleased to hear your family member is happy at Mill House. Your feedback will be shared with the team.

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Review from S L (Friend of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home, lots of activities,
Extremely happy with this care home.
Pet-friendly and kind, very professional and friendly staff.
Management team are there when you need them and I would highly recommend them.
Reply from Home Manager at Mill House

Thank you for taking the time to leave us a review and for your lovely comments about our home and team at Mill House. Your feedback will be shared with the team.

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Review from M T (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mill House Care Home for several years. The staff are always so kind and supportive and the activities team are great. I always feel confident that Mum is looked after well and with care.
Reply from Home Manager at Mill House

Thank you for taking the time to leave us a review and for your recognition of the team and activities that are available at Mill House. Your comments will be shared with the team who will be delighted to read your feedback.

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Review from C C (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family are incredibly grateful for the excellent care and amazing kindness shown to Mum after her recent fall and hospital stay. The staff are a wonderful team and go the extra mile to make things work and make Mum as comfortable as possible. Thank you.
Reply from Home Manager, Home Manager at Mill House

Thank you for taking the time to leave us a review and for your lovely comments about our team and the care your mum is receiving at Mill House. Your feedback will be shared with the team.

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Review from A J (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a long term resident at Mill House due to her suffering from dementia. Since a fall causing a broken hip in November 2021, and a continued deterioration in her cognition her needs are now complex. I feel all the staff, whatever their role work hard to meet her needs and make her feel
safe and content. Our concerns as relatives are also understood and questions are answered in both a friendly and professional way.
Reply from Home Manager, Home manager at Mill House

Thank you for taking to the time to leave us a review and for your positive comments about the care your mother is receiving and as a result feels safe and content. Your feedback will be shared with the team.

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Review from M P (Husband of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Millhouse for eleven months. She had suffered a stroke which left her with multiple needs. The support and care she has received has been outstanding. The nursing staff and carers have been very professional, whilst showing tenderness and care when carrying out their duties. We went
to great lengths to choose a nursing home that would provide the best care that my wife needed. Also, the facilities that would provide the support for the family and the guidance that we needed. Needless to say, we have not been disappointed.
Reply from Home Manager at Mill House

Thank you for taking the time to leave us a review and for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from C T (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always impressed with the cheerfulness of the staff, they are doing a difficult job.
My mother is settled and happy. It's a great reassurance for me that her face lights up when either the nurses or carers come into her room. Mill House is a pleasure to visit. Welcoming and always clean.
Reply from Home Manager at Mill House

Thank you for taking the time to leave us a review and for your recognition of the team at Mill House. It is lovely to hear that your mother has settled in and is happy at our home. Your feedback will be shared with the team.

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Review from John R (Husband of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Mill House since December 2022. She has Alzheimer’s which has progressed to a severe level, requiring a high level of support to meet all basic needs. The staff here are friendly and professional and work extremely hard to ensure she is safe and content. Communication
is good and I am well-informed about her health and well-being. Facilities are good and a range of activities are provided to keep residents stimulated.
Reply from Home Manager at Mill House

Thank you, John, for taking the time to leave us a review and for your lovely comments about our home and recognition of the team at Mill House. Your feedback will be shared with the team.

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Review from G J (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Mill House for almost a year; she is doing so well under the care and companionship of Mill House residents and staff. Life now is probably better for Mum than it has been for a few years, with on-tap entertainment, great food, a hairdresser etc, and some wonderful hairy
visitors. It's always a pleasure for me to visit too, and know she is safe and sound.
Reply from Home Manager, Home Manager at Mill House

Thank you for taking the time to leave us a review and for your wonderful comments about our home, team and the care that your mum is receiving. We are pleased to read that she is enjoying all the activities and great food. Your feedback will be shared with the team.

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Review from A A (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the well-being lead very kind, always helpful in everything she does, talks to residents in a professional manner. Always making sure they are happy.
Reply from Home Manager, Home Manager at Mill House

Thank you for taking the time to leave us a review and for your wonderful comments about our wellbeing coordinator. Your feedback has been passed on to her and the whole team.

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Review from Caroline H (Wife of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience, Mill House and the wonderful staff have always shown great warmth and care to all the residents. They treat everyone with great respect and there is always a happy atmosphere when I visit. The activities help to keep the residents motivated and all seem settled and happy. My husband
is always warmly welcomed.
Reply from Home Manager, Home Manager at Mill House

Thank you Caroline for your recognition of the team at Mill House, the care, services, support and atmosphere we create and deliver as a team to your husband and whole family is extremely important to us. Your feedback will be shared with the team.

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Review from A C (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mother's complex needs, following a stroke and a lengthy stay in hospital, we agonised over which nursing home would be best for her. The process was totally daunting and everywhere we looked, there always seemed to be a compromise and then I found Mill House. Right from the offset, I was
assured that she would have the very best care, in the loveliest of settings and with lots of social activities going on too. It was arranged for us to meet the team, to allay any concerns and for the very first time, we felt confident that we had found the right setting for my mum. She arrived in September, and as expected, there were some initial settling issues, but how the staff dealt with them was reassuring to both mum and the family as a whole. Nothing is ever too much trouble, and the care and compassion that has been shown to mum from all of the staff, from the manager down, has been exemplary and professional at all times. Thank you does not seem sufficient!
Reply from Home Manager, Home Manager at Mill House

Thank you for taking the time to leave us such a wonderful review! We are so pleased to read your amazing comments about the care your mother receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents. The care and services we deliver as a team to our residents and families is extremely important to us.

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Review from Marion W (Friend of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old friend was extremely worried about going into a care home and was very concerned about the quality of food, as he loves to eat, his dignity during personal care because he is a very self-conscious private person and the way he would be spoken to and addressed by the staff. I'm happy to
say none of those worries did he need to be concerned about. He's been looked after with absolute compassion and kindness, lovely choice of meals and he's treated with dignity at all times.
I can't recommend Mill House or the staff and care team enough and my friend has flourished with the care he has received. He has a lovely room overlooking the fields and couldn't be happier.
Reply from Home Manager at Mill House

On behalf of the Mill House team, we would like to thank you for your lovely and positive feedback. The person-centred care and services we deliver as a team to our residents, friends and families is extremely important to us.

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Review from P D (Niece of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my aunt has received since emergency admission has been good. The staff have been kind and supportive throughout the pandemic.
The medical plan of care has been difficult to access. There was confusion over the optician and no known dental care.
We have requested physio and a better walking
frame which would have helped to prevent falls.
Unfortunately, the bathroom has not been kept as clean as one would expect.
However, most importantly, my aunt is safe and happy.
Reply from Home Manager at Mill House

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding cleanliness and support seriously as it does not reflect the usual positive feedback we receive. We are interested in learning more about your aunt’s experience and will contact you shortly to discuss the matter further. We are committed to using feedback to continue to build on, and improve, the services we provide.

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Review from F D (Wife of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted on end of life care with dementia over a year before he died in April 2022. He was there throughout the pandemic, under very difficult circumstances, and the staff were always kind, patient and understanding of both my husband's complex needs and my own emotional rollercoaster.
They were always good at keeping me informed and enabling visits. There is very much a caring, family feel to the home. They supported me as well as my husband.
Reply from Home Manager, Home Manager at Mill House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Mill House is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.478 Points relating to the number of positive Reviews for Mill House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (5)

Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.

Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.

Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.

Paul

Paul Turvey

Job Title: Community Relations Manager

I’m honoured to work with our team to make Mill House a vibrant, compassionate, and forward-thinking home that enriches the lives of our residents. In my role, I am dedicated to building strong, lasting connections with both our residents and the local community, fostering a sense of belonging that empowers each person to live authentically and celebrate their individuality. Our goal is to create an environment where everyone feels valued and supported, helping residents continue to be who they are while staying active and connected.


I am also the first point of contact for families and individuals beginning their journey to find the right care home. I understand how overwhelming this process can feel, so I am here to listen closely, provide guidance, and address any questions or concerns. By offering empathetic support and clear information, I strive to make this transition as smooth and reassuring as possible, helping families feel confident in the decisions they’re making for their loved ones.
At Mill House, we are committed to supporting not only our residents but the entire Chipping Campden community.

Louise

Louise

Job Title: Home Manager

Louise is our Home Manager at Mill House. Here’s a little bit more about her:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Frequently Asked Questions about Mill House

What types of Care is Mill House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mill House have?

There are 45 Single Rooms.

What are the Facilities & Services at Mill House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mill House to the centre of Chipping Campden?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill House to verify any information. View our terms and conditions. Mill House has an Enhanced Service - more info.