Mill House

I find the well-being lead very kind, always helpful in everything she does, talks to residents in a professional manner. Always making sure they are happy.

In my experience, Mill House and the wonderful staff have always shown great warmth and care to all the residents. They treat everyone with great respect and there is always a happy atmosphere when I visit. The activities help to keep the residents motivated and all seem settled and happy. My husband is always warmly welcomed.

Due to my mother's complex needs, following a stroke and a lengthy stay in hospital, we agonised over which nursing home would be best for her. The process was totally daunting and everywhere we looked, there always seemed to be a compromise and then I found Mill House. Right from the offset, I was assured that she would have the very best care, in the loveliest of settings and with lots of social activities going on too. It was arranged for us to meet the team, to allay any concerns and for the very first time, we felt confident that we had found the right setting for my mum. She arrived in September, and as expected, there were some initial settling issues, but how the staff dealt with them was reassuring to both mum and the family as a whole. Nothing is ever too much trouble, and the care and compassion that has been shown to mum from all of the staff, from the manager down, has been exemplary and professional at all times. Thank you does not seem sufficient!

I can't recommend Mill House or the staff and care team enough and my friend has flourished with the care he has received. He has a lovely room overlooking the fields and couldn't be happier.

However, most importantly, my aunt is safe and happy.

My husband was admitted on end of life care with dementia over a year before he died in April 2022. He was there throughout the pandemic, under very difficult circumstances, and the staff were always kind, patient and understanding of both my husband's complex needs and my own emotional rollercoaster. They were always good at keeping me informed and enabling visits. There is very much a caring, family feel to the home. They supported me as well as my husband.

One member of staff, in particular, on reception, was most helpful - all were extremely helpful - I was more than happy to leave my husband in their excellent care.

I also feel that over the last 12 months the quality of food has fallen and the food doesn’t look as appetising given the fees he is paying.

Two years ago I would have highly recommended Mill House, but now because of short staffing, I find there are not enough people around to help my mum if needed. Food has deteriorated and is not the sort for an older person. The doctor needs to go in at least once a week, also the hairdresser. Mom's toilet needs to be cleaned each day. Activities are really good and the staff who are left are very kind and do the best they can.

Excellent in all respects.

We could not be more pleased with the care provided. It is not only a beautiful place but the staff are absolutely lovely as well.

I am so relieved my mother is in such excellent hands. They treat her with such love and dignity and they truly are heroes to me and, in fact, all of England.

All the folks at Mill House are brilliant! I've always had an overwhelming feeling of genuine love and care whenever I've visited. I recommend Mill House unreservedly.

I came to see my nanna during this challenging time. The care of her was very evident in the way the staff all treated her. She clearly had a good relationship with the staff and was happy with the food and the way she was looked after. COVID restrictions were very tight, as they should be.

The Mill House team have been caring for my Mum for several months now. She entered for respite care initially but shortly after became a permanent resident. I know she is being looked after incredibly well and all her needs are met with kindness, compassion and genuine thoughtfulness. The staff have been exceptionally responsive with regard to any necessary medical care and in ensuring all proper Covid precautions are met. Thank you for keeping my Mum safe and happy.

Lovely home, very pleasant, helpful staff. My nana is always well looked after and happy.

Everyone's really friendly. Always happy to go above and beyond to please. Accommodating and professional.

Thank you all once again.

Even with the increasing workload dut to COVID-19 restrictions, the staff still go the extra mile to ensure all residents are kept safe and are well cared for.

I recently visit my nana and I was surprised how strictly are they with protecting our beloved. The activity guy who helped me with the documents and show me the visitors area was very nice and kind. My nana said that she is happy which makes me happy. Thank you Mill House!!!