Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.5 79 Reviews
  • Mill House, Chipping Campden
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Care Provided by Mill House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925
The price(s) shown are provided by the care home. Contact Mill House for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Lorraine Uzcategui (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Are you the Owner/Manager of Mill House? View your Advertising Options

Mill House Reviews (79)

9.5

Mill House has a Review Score of 9.5 (9.529) out of 10, based on 11 reviews in the last 2 years.
Over all time Mill House has 79 reviews.

Overall Experience
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  • 20
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Date Published
  • 79
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Reviewer Connection to Mill House
  • 28
  • 11
  • 11
  • 5
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  • 4
  • 2
  • 2
  • 1
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  • 1
  • 1
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Total of 79, showing 21-40
Review from A A (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the well-being lead very kind, always helpful in everything she does, talks to residents in a professional manner. Always making sure they are happy.
Reply from Home Manager, Home Manager at Mill HouseThank you for taking the time to leave us a review and for your wonderful comments about our wellbeing coordinator. Your feedback has been passed on to her and the whole team.
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Review from Caroline H (Wife of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience, Mill House and the wonderful staff have always shown great warmth and care to all the residents. They treat everyone with great respect and there is always a happy atmosphere when I visit. The activities help to keep the residents motivated and all seem settled and happy. My husband
is always warmly welcomed.
Reply from Home Manager, Home Manager at Mill HouseThank you Caroline for your recognition of the team at Mill House, the care, services, support and atmosphere we create and deliver as a team to your husband and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from A C (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mother's complex needs, following a stroke and a lengthy stay in hospital, we agonised over which nursing home would be best for her. The process was totally daunting and everywhere we looked, there always seemed to be a compromise and then I found Mill House. Right from the offset, I was
assured that she would have the very best care, in the loveliest of settings and with lots of social activities going on too. It was arranged for us to meet the team, to allay any concerns and for the very first time, we felt confident that we had found the right setting for my mum. She arrived in September, and as expected, there were some initial settling issues, but how the staff dealt with them was reassuring to both mum and the family as a whole. Nothing is ever too much trouble, and the care and compassion that has been shown to mum from all of the staff, from the manager down, has been exemplary and professional at all times. Thank you does not seem sufficient!
Reply from Home Manager, Home Manager at Mill HouseThank you for taking the time to leave us such a wonderful review! We are so pleased to read your amazing comments about the care your mother receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents. The care and services we deliver as a team to our residents and families is extremely important to us.
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Review from Marion W (Friend of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old friend was extremely worried about going into a care home and was very concerned about the quality of food, as he loves to eat, his dignity during personal care because he is a very self-conscious private person and the way he would be spoken to and addressed by the staff. I'm happy to
say none of those worries did he need to be concerned about. He's been looked after with absolute compassion and kindness, lovely choice of meals and he's treated with dignity at all times.
I can't recommend Mill House or the staff and care team enough and my friend has flourished with the care he has received. He has a lovely room overlooking the fields and couldn't be happier.
Reply from Home Manager at Mill HouseOn behalf of the Mill House team, we would like to thank you for your lovely and positive feedback. The person-centred care and services we deliver as a team to our residents, friends and families is extremely important to us.
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Review from P D (Niece of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my aunt has received since emergency admission has been good. The staff have been kind and supportive throughout the pandemic.
The medical plan of care has been difficult to access. There was confusion over the optician and no known dental care.
We have requested physio and a better walking
frame which would have helped to prevent falls.
Unfortunately, the bathroom has not been kept as clean as one would expect.
However, most importantly, my aunt is safe and happy.
Reply from Home Manager at Mill HouseThank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding cleanliness and support seriously as it does not reflect the usual positive feedback we receive. We are interested in learning more about your aunt’s experience and will contact you shortly to discuss the matter further. We are committed to using feedback to continue to build on, and improve, the services we provide.
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Review from F D (Wife of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted on end of life care with dementia over a year before he died in April 2022. He was there throughout the pandemic, under very difficult circumstances, and the staff were always kind, patient and understanding of both my husband's complex needs and my own emotional rollercoaster.
They were always good at keeping me informed and enabling visits. There is very much a caring, family feel to the home. They supported me as well as my husband.
Reply from Home Manager, Home Manager at Mill HouseThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.
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Review from Anni B (Wife of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my husband was only in Mill House for three weeks before he passed away, his care and comfort was exceptional. He was clean and comfortable every time I visited, had been washed, changed, shaved, hair combed and looked immaculate. Their lifting equipment was comfortable, simple and easy. He
settled quickly into his routine and seemed happy when I visited. His main carer was exceptional and knew so much about dementia and in particular Capgras Syndrome which my husband suffered from (and some doctors know nothing of). His main nurse was also wonderful and caring - the agency nurses were not quite so good though.
I would often see his carer dancing with the other residents in the lounge, her attention to detail was phenomenal, and she really cared. She was with my husband when he died.
One member of staff, in particular, on reception, was most helpful - all were extremely helpful - I was more than happy to leave my husband in their excellent care.
Reply from Home Manager at Mill HouseThank you for your lovely comments Anni B. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.
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Review from Mark D (Son of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Mill House are very professional and treat my father with great respect. The care and medical teams do a great job, providing for all his needs and are always cheerful when dealing with him. The entertainment team are always looking for ideas to stimulate him and do a great job in getting
entertainment into the home which I know he really enjoys.
I do feel that, due to covid and not being able to get maintenance staff into the home, his room and the lounge are starting to look a bit tired and need refreshing.
I also feel that over the last 12 months the quality of food has fallen and the food doesn’t look as appetising given the fees he is paying.
Reply from Home Manager at Mill HouseThank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding food standards and refurbishment seriously, as it does not reflect the usual positive feedback we receive. We are interested in learning more about your father’s experience and will contact you shortly to discuss the matter further. We are committed to using feedback to continue to build on and improve the services we provide.
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Review from J W (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Two years ago I would have highly recommended Mill House, but now because of short staffing, I find there are not enough people around to help my mum if needed. Food has deteriorated and is not the sort for an older person. The doctor needs to go in at least once a week, also the hairdresser. Mom's
toilet needs to be cleaned each day. Activities are really good and the staff who are left are very kind and do the best they can.
Reply from Home Manager, Home Manager at Mill HouseWe are sorry to hear about your experience with the home. We value feedback received from anyone involved with or having contact with the home and truly believe this enables continuous improvement. If you would like to discuss your mother's care with us, please contact us directly using: WeCare@caringhomes.org
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Review from Robert E (Husband of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all respects.
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Review from Maggie N (Daughter-in-law of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be more pleased with the care provided. It is not only a beautiful place but the staff are absolutely lovely as well.
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Review from Jonathan N (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so relieved my mother is in such excellent hands. They treat her with such love and dignity and they truly are heroes to me and, in fact, all of England.
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Review from Neil D (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the folks at Mill House are brilliant! I've always had an overwhelming feeling of genuine love and care whenever I've visited. I recommend Mill House unreservedly.
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Review from J W (Granddaughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to see my nanna during this challenging time. The care of her was very evident in the way the staff all treated her. She clearly had a good relationship with the staff and was happy with the food and the way she was looked after. COVID restrictions were very tight, as they should be.
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Review from Kim C (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mill House team have been caring for my Mum for several months now. She entered for respite care initially but shortly after became a permanent resident. I know she is being looked after incredibly well and all her needs are met with kindness, compassion and genuine thoughtfulness. The staff have
been exceptionally responsive with regard to any necessary medical care and in ensuring all proper Covid precautions are met. Thank you for keeping my Mum safe and happy.
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Review from James B (Grandson of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, very pleasant, helpful staff. My nana is always well looked after and happy.
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Review from Alex B (Grandson of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone's really friendly. Always happy to go above and beyond to please. Accommodating and professional.
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Review from Tracey P (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for over a year now and despite all the issues with the Coronavirus pandemic and starting issues and change of management, Mill House continues to deliver care and support to Mum. Today was her birthday and they all went above and beyond to make sure she had an extra special day, with
cake, music and bunting - it was fabulous.
Thank you all once again.
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Review from Nigel S (Son of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even with the increasing workload dut to COVID-19 restrictions, the staff still go the extra mile to ensure all residents are kept safe and are well cared for.
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Review from P G (Grandson of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visit my nana and I was surprised how strictly are they with protecting our beloved. The activity guy who helped me with the documents and show me the visitors area was very nice and kind. My nana said that she is happy which makes me happy. Thank you Mill House!!!
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Mill House is calculated as follows: ( (103 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Mill House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Accreditations

Meet the Team (0)

There are no team members posted.

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