Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.3 73 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Louise Keys (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Mill House Reviews (73)

9.3

Mill House has a Review Score of 9.3 (9.321) out of 10, based on 7 reviews in the last 2 years.
Over all time Mill House has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Mill House
  • 24
  • 10
  • 10
  • 5
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  • 2
  • 2
  • 1
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Total of 73, showing 21-40
Review from Anni B (Wife of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my husband was only in Mill House for three weeks before he passed away, his care and comfort was exceptional. He was clean and comfortable every time I visited, had been washed, changed, shaved, hair combed and looked immaculate. Their lifting equipment was comfortable, simple and easy. He
settled quickly into his routine and seemed happy when I visited. His main carer was exceptional and knew so much about dementia and in particular Capgras Syndrome which my husband suffered from (and some doctors know nothing of). His main nurse was also wonderful and caring - the agency nurses were not quite so good though.
I would often see his carer dancing with the other residents in the lounge, her attention to detail was phenomenal, and she really cared. She was with my husband when he died.
One member of staff, in particular, on reception, was most helpful - all were extremely helpful - I was more than happy to leave my husband in their excellent care.
Reply from Home Manager at Mill House

Thank you for your lovely comments Anni B. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.

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Review from Mark D (Son of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Mill House are very professional and treat my father with great respect. The care and medical teams do a great job, providing for all his needs and are always cheerful when dealing with him. The entertainment team are always looking for ideas to stimulate him and do a great job in getting
entertainment into the home which I know he really enjoys.
I do feel that, due to covid and not being able to get maintenance staff into the home, his room and the lounge are starting to look a bit tired and need refreshing.
I also feel that over the last 12 months the quality of food has fallen and the food doesn’t look as appetising given the fees he is paying.
Reply from Home Manager at Mill House

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding food standards and refurbishment seriously, as it does not reflect the usual positive feedback we receive. We are interested in learning more about your father’s experience and will contact you shortly to discuss the matter further. We are committed to using feedback to continue to build on and improve the services we provide.

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Review from J W (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Two years ago I would have highly recommended Mill House, but now because of short staffing, I find there are not enough people around to help my mum if needed. Food has deteriorated and is not the sort for an older person. The doctor needs to go in at least once a week, also the hairdresser. Mom's
toilet needs to be cleaned each day. Activities are really good and the staff who are left are very kind and do the best they can.
Reply from Home Manager, Home Manager at Mill House

We are sorry to hear about your experience with the home. We value feedback received from anyone involved with or having contact with the home and truly believe this enables continuous improvement. If you would like to discuss your mother's care with us, please contact us directly using: WeCare@caringhomes.org

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Review from Robert E (Husband of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all respects.
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Review from Maggie N (Daughter-in-law of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be more pleased with the care provided. It is not only a beautiful place but the staff are absolutely lovely as well.
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Review from Jonathan N (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so relieved my mother is in such excellent hands. They treat her with such love and dignity and they truly are heroes to me and, in fact, all of England.
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Review from Neil D (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the folks at Mill House are brilliant! I've always had an overwhelming feeling of genuine love and care whenever I've visited. I recommend Mill House unreservedly.
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Review from J W (Granddaughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to see my nanna during this challenging time. The care of her was very evident in the way the staff all treated her. She clearly had a good relationship with the staff and was happy with the food and the way she was looked after. COVID restrictions were very tight, as they should be.
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Review from Kim C (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mill House team have been caring for my Mum for several months now. She entered for respite care initially but shortly after became a permanent resident. I know she is being looked after incredibly well and all her needs are met with kindness, compassion and genuine thoughtfulness. The staff have
been exceptionally responsive with regard to any necessary medical care and in ensuring all proper Covid precautions are met. Thank you for keeping my Mum safe and happy.
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Review from James B (Grandson of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, very pleasant, helpful staff. My nana is always well looked after and happy.
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Review from Alex B (Grandson of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone's really friendly. Always happy to go above and beyond to please. Accommodating and professional.
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Review from Tracey P (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for over a year now and despite all the issues with the Coronavirus pandemic and starting issues and change of management, Mill House continues to deliver care and support to Mum. Today was her birthday and they all went above and beyond to make sure she had an extra special day, with
cake, music and bunting - it was fabulous.
Thank you all once again.
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Review from Nigel S (Son of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even with the increasing workload dut to COVID-19 restrictions, the staff still go the extra mile to ensure all residents are kept safe and are well cared for.
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Review from P G (Grandson of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visit my nana and I was surprised how strictly are they with protecting our beloved. The activity guy who helped me with the documents and show me the visitors area was very nice and kind. My nana said that she is happy which makes me happy. Thank you Mill House!!!
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Review from Sally E (Granddaughter of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm amazed! The staff members are extremely kind and caring. The atmosphere in the care home is very warm and welcoming. The care and activity department are brilliant! The food is like a premium quality restaurant!
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Review from Andy J (Grandson of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely no worries even at this very stressful time, I have been asked if I would kindly leave a review, and I am delighted to do so. The communication during the present climate has been exceptional from the reception team and especially from the hospitality manager who sends us regular photos and
updates, the images he sends are not generic but photos of our mum involved in activities she always used to love doing. I feel relaxed and consistently reassured that she is happy and that the care team are all exceptional somehow through conversations and emails and through skype and the more recently allowed garden visits have totally taken our worries away.
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Review from Barry J (Friend of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited Mill House on a number of occasions. The greeting one receives from reception through to other staff is always friendly and welcoming. The Home has recently had a number of improvements made, to help the residents' experience of good quality 'care'. To the visitor it has a palpable 'heart
and soul'. One of the key elements in a good care home is the input from the activities team. At Mill House I have always found this to be excellent. Gem has become a fashionable expression but in relation to the Mill House Activities team I have no hesitation in using this term. Patience, compassion and a desire to ensure each resident has the most fulfilling experience in their later years is what the activities team display. Keep up the good work.
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Review from Wendy G (Friend of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The activities team are keeping residents engaged and happy during lockdown. In particular, they have encouraged and welcomed on-line services from the local Church, and are using recorded videos from the Chaplain, who can’t visit personally at present.
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Review from Harriet S (Friend of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having had connections to Mill House for some years now and following their regular social media updates throughout the Lockdown period of Covid-19 it has been wonderful to see how the staff have continued to keep residents spirits high even in this time of uncertainty. Connecting with the community
where possible and providing daily activities for the residents to ensure their time there is fun and varied.
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Review from J E (Husband of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with what they have done for my wife. They are also very good to all the residents here. Cannot fault anyone.
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Mill House is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.478 Points relating to the number of positive Reviews for Mill House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (5)

Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.

Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.

Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.

Paul

Paul Turvey

Job Title: Community Relations Manager

I’m honoured to work with our team to make Mill House a vibrant, compassionate, and forward-thinking home that enriches the lives of our residents. In my role, I am dedicated to building strong, lasting connections with both our residents and the local community, fostering a sense of belonging that empowers each person to live authentically and celebrate their individuality. Our goal is to create an environment where everyone feels valued and supported, helping residents continue to be who they are while staying active and connected.


I am also the first point of contact for families and individuals beginning their journey to find the right care home. I understand how overwhelming this process can feel, so I am here to listen closely, provide guidance, and address any questions or concerns. By offering empathetic support and clear information, I strive to make this transition as smooth and reassuring as possible, helping families feel confident in the decisions they’re making for their loved ones.
At Mill House, we are committed to supporting not only our residents but the entire Chipping Campden community.

Louise

Louise

Job Title: Home Manager

Louise is our Home Manager at Mill House. Here’s a little bit more about her:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

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