
The staff are always so kind and supportive and the activities team are great.M T(Daughter of Resident/Service User)

The staff are a wonderful team and go the extra mileC C(Daughter of Resident/Service User)

Our family are incredibly grateful for the excellent care and amazing kindness shown to MumC C(Daughter of Resident/Service User)

The staff are always so kind and supportive and the activities team are great.M T(Daughter of Resident/Service User)

The staff are a wonderful team and go the extra mileC C(Daughter of Resident/Service User)

Our family are incredibly grateful for the excellent care and amazing kindness shown to MumC C(Daughter of Resident/Service User)

Located in the postcard town of Chipping Campden, Mill House provides round the clock residential, dementia and nursing care on a permanent and respite basis.
Residents at the Gloucestershire care home can enjoy quality facilities including welcoming communal areas, a café and a hair salon. Each bedroom is tastefully decorated, most with an en-suite bathroom. Outside, take part in a spot of gardening in the beautiful, landscaped gardens.
Residents benefit from a...
Care Provided by Mill House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill House for full pricing details and T&Cs.
Contact Mill House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Lorraine Uzcategui(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (41)
Visiting
- The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.
Parking
- Mill House has on site parking for visitors
Mill House Reviews (79)
Mill House has a Review Score of 9.5 (9.479) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill House has 79 reviews.
I find the well-being lead very kind, always helpful in everything she does, talks to residents in a professional manner. Always making sure they are happy.
Thank you for taking the time to leave us a review and for your wonderful comments about our wellbeing coordinator. Your feedback has been passed on to her and the whole team.
In my experience, Mill House and the wonderful staff have always shown great warmth and care to all the residents. They treat everyone with great respect and there is always a happy atmosphere when I visit. The activities help to keep the residents motivated and all seem settled and happy. My husband is always warmly welcomed.
Thank you Caroline for your recognition of the team at Mill House, the care, services, support and atmosphere we create and deliver as a team to your husband and whole family is extremely important to us. Your feedback will be shared with the team.
Due to my mother's complex needs, following a stroke and a lengthy stay in hospital, we agonised over which nursing home would be best for her. The process was totally daunting and everywhere we looked, there always seemed to be a compromise and then I found Mill House. Right from the offset, I was assured that she would have the very best care, in the loveliest of settings and with lots of social activities going on too. It was arranged for us to meet the team, to allay any concerns and for the very first time, we felt confident that we had found the right setting for my mum. She arrived in September, and as expected, there were some initial settling issues, but how the staff dealt with them was reassuring to both mum and the family as a whole. Nothing is ever too much trouble, and the care and compassion that has been shown to mum from all of the staff, from the manager down, has been exemplary and professional at all times. Thank you does not seem sufficient!
Thank you for taking the time to leave us such a wonderful review! We are so pleased to read your amazing comments about the care your mother receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents. The care and services we deliver as a team to our residents and families is extremely important to us.
I can't recommend Mill House or the staff and care team enough and my friend has flourished with the care he has received. He has a lovely room overlooking the fields and couldn't be happier.
On behalf of the Mill House team, we would like to thank you for your lovely and positive feedback. The person-centred care and services we deliver as a team to our residents, friends and families is extremely important to us.
The medical plan of care has been difficult to access. There was confusion over the optician and no known dental care.
We have requested physio and a better walking frame which would have helped to prevent falls.
Unfortunately, the bathroom has not been kept as clean as one would expect.
However, most importantly, my aunt is safe and happy.
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding cleanliness and support seriously as it does not reflect the usual positive...
My husband was admitted on end of life care with dementia over a year before he died in April 2022. He was there throughout the pandemic, under very difficult circumstances, and the staff were always kind, patient and understanding of both my husband's complex needs and my own emotional rollercoaster. They were always good at keeping me informed and enabling visits. There is very much a caring, family feel to the home. They supported me as well as my husband.
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.
I would often see his carer dancing with the other residents in the lounge, her attention to detail was phenomenal, and she really cared. She was with my husband when he died.
One member of staff, in particular, on reception, was most helpful - all were extremely helpful - I was more than happy to leave my husband in their excellent care.
Thank you for your lovely comments Anni B. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased that you felt the care we provided your husband made a difficult situation more bearable. Your feedback will be shared with the team.
I do feel that, due to covid and not being able to get maintenance staff into the home, his room and the lounge are starting to look a bit tired and need refreshing.
I also feel that over the last 12 months the quality of food has fallen and the food doesn’t look as appetising given the fees he is paying.
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves on the resident experience and take comments regarding food standards and refurbishment seriously, as it does not reflect the usual...
Two years ago I would have highly recommended Mill House, but now because of short staffing, I find there are not enough people around to help my mum if needed. Food has deteriorated and is not the sort for an older person. The doctor needs to go in at least once a week, also the hairdresser. Mom's toilet needs to be cleaned each day. Activities are really good and the staff who are left are very kind and do the best they can.
We are sorry to hear about your experience with the home. We value feedback received from anyone involved with or having contact with the home and truly believe this enables continuous improvement. If you would like to discuss your mother's care with us, please contact us directly using: WeCare@caringhomes.org
Excellent in all respects.
We could not be more pleased with the care provided. It is not only a beautiful place but the staff are absolutely lovely as well.
I am so relieved my mother is in such excellent hands. They treat her with such love and dignity and they truly are heroes to me and, in fact, all of England.
All the folks at Mill House are brilliant! I've always had an overwhelming feeling of genuine love and care whenever I've visited. I recommend Mill House unreservedly.
I came to see my nanna during this challenging time. The care of her was very evident in the way the staff all treated her. She clearly had a good relationship with the staff and was happy with the food and the way she was looked after. COVID restrictions were very tight, as they should be.
The Mill House team have been caring for my Mum for several months now. She entered for respite care initially but shortly after became a permanent resident. I know she is being looked after incredibly well and all her needs are met with kindness, compassion and genuine thoughtfulness. The staff have been exceptionally responsive with regard to any necessary medical care and in ensuring all proper Covid precautions are met. Thank you for keeping my Mum safe and happy.
Lovely home, very pleasant, helpful staff. My nana is always well looked after and happy.
Everyone's really friendly. Always happy to go above and beyond to please. Accommodating and professional.
Thank you all once again.
Even with the increasing workload dut to COVID-19 restrictions, the staff still go the extra mile to ensure all residents are kept safe and are well cared for.
I recently visit my nana and I was surprised how strictly are they with protecting our beloved. The activity guy who helped me with the documents and show me the visitors area was very nice and kind. My nana said that she is happy which makes me happy. Thank you Mill House!!!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (55) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill House.
Meet the Team (1)

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
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