Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.3 73 Reviews
  • Mill House, Chipping Campden
Mill House Care Home with Nursing in Chipping Campden provides the highest standard of residential, nursing and dementia care for up to 45 elderly residents, including trial stays, day care, respite breaks, convalescent care and permanent care for individuals or couples.

Round-the-clock care is provided and a 'nurse call' system is fitted throughout the home. There are two private resident lounges, one with glorious views over the garden and one with views over the Cotswold countryside. The home has two newly refurbished dining rooms and a new bistro area, stocked with cakes and biscuits and other homemade goodies. An updated activities room features a private terrace with views over the fields, with a chance of seeing some Cotswold Sheep.

Dining is an important part of the day to day life at Mill House and a qualified chef and kitchen team take pride in producing varied and appetising menus, providing a nutritious and balanced diet and meeting each resident's needs. Through specialist dementia training, the team are able to offer creatively presented food that helps to stimulate the senses of those residents living with dementia.

The professional care team work closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Mill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Louise Keys (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Mill House Reviews (73)

9.3

Mill House has a Review Score of 9.3 (9.321) out of 10, based on 7 reviews in the last 2 years.
Over all time Mill House has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Mill House
  • 24
  • 10
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  • 5
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  • 2
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  • 1
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Total of 73, showing 61-73
Review from Angela B (Widow Widower) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late husband was a resident at Mill House for five months, requiring full nursing care. The staff were very friendly, attentive and helpful at all times, despite him not being the easiest person to deal with. It is very difficult for someone who has held down an important job and always been independent
to accept that they are now very ill and cannot do anything without help.
They constantly encouraged him and nothing was too much trouble. One of our consultants told us that he was in the best place and he was right.
The nursing care was first class and he was constantly monitored throughout the night which gave me peace of mind.
When the end came it was dignified and peaceful and one cannot ask for more than that.
I am extremely grateful for their care and understanding.
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Review from A C (Sister of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first ever experience concerning a care home. My elderly sister had been a resident for fifteen months and she has always been treated with the utmost respect and has been very satisfied with her stay. Many activities are available daily for residents if they wish to participate. From a visitors
point of view, I would just say that there is not always a member of staff to consult regarding my sister.
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Review from K P (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When there was an incident at the care home, I was very impressed with the level of communication from the manager of the care house, along with the whistle blowing and safeguarding procedures in place.
It was sad an incident had occurred, but swift action was taken and as a result, as a family, we
still have great confidence in the care our mother receives. Thank you and well done.
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Review from Philip W (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mill House Care Home with Nursing provided end of life care for my father. In the short time he stayed at the home, he was happy with the staff. The head nurse was an outstanding professional and the whole team were dedicated and caring towards my father. I can only say that 'TEAM' Mill House Care Home
with Nursing provided an outstanding level of care and above all compassion. I must also commend the manager for her outstanding professionalism throughout the whole process.
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Review from Annette E (Daughter-in-law of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91 year old mother-in-law went to Mill House Care Home to convalesce after her hip replacement. Not only was this nursing home a real home for her at a difficult time it was friendly, efficient, super clean and the food was five star.
Every member of staff went out of their way to make sure mother
felt cared for and welcome.
Just as mother was almost ready to go she developed pneumonia and sepsis. It was thanks to the special reaction of the staff that her life was saved. All my family are extremely grateful.
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Review from D S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father were advised by myself ad two sisters as we thought the extra care was needed.
Sadly, my mum died last Saturday and the dignity, help and advice were first class from all the staff we spoke to. When the funeral directors took mum away, all staff including the chef lined the hallway,
it was very moving.
My father is obviously suffering because of the loss but again the staff couldn't be more helpful.
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Review from Christopher W (Nephew of Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt a very private and independent lady of 93 years, came into Mill House Care Home last November following hospitalisation after a stroke. We surrounded her with familiar objects and pictures from her house which contributed to her settling in well. Initially, she spent time in her wheelchair and
took part in the numerous activities of residents even making Christmas decorations last year. Latterly she had to have full-time nursing care which was delivered with love and compassion. She thought the home really looked after her and enjoyed the food. I would highly recommend Mill House Care Home for the quality fo care they gave my aunt in her last year of life.
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Review from Ruth C (Daughter of Resident) published on 22 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother was moved to Mill House from the hospital at the end of life plan.
After two weeks, Mum died, on 1st December, and everything was done for her with care, dignity and respect ... we couldn't have asked for a better home.
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Review from Sue (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the onset, the manager was reassuring, empathetic and quickly tuned into my dad's needs. Having been discharged from hospital to an appalling home, I needed to get dad to a place of safety and care. The manager turned it all around and with the care and attention of all those involved with dad's
care, he is leaving 1 stone heavier, colour in his cheeks and physically much more able.
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Review from Vince (Son of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was moved to Mill House from hospital on an end of life plan. He was treated with the utmost care and respect. His nursing was fantastic - when my son and I visited his nurse was feeding dad a full breakfast! My son (who is a doctor) said the home was "lovely - didn't smell of old people and
his room and bed was bang on".
Dad died on the 9th of September - after about 6 weeks in Mill House - everyone and everything was done with care, dignity, respect and I cannot thank all of you enough. Thanks.
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Review from Annie W (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Mill House Care Home with Nursing in June 2016 aged 95. We visited many care homes and looked at CQC reports before we chose this one. It was a hugely emotive time knowing my mother would probably never come home again. As soon as we stepped into Mill House Care Home unannounced,
we were welcomed, shown around the home and the efficient new manager listened and was sympathetic to our circumstances. When admitted, the room for Mum was made to feel like home with her furniture etc. The registered nurses and carers were gentle and caring not only to Mum but to all of the family. When leaving the home after visiting and the doors closed, I knew we could trust the staff to look after her and they did right to the end.
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Review from Henrietta (Partner of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only truly say that Mill House met and exceeded every possible expectation. All the ladies and all the staff even before he arrived, were so kind and helpful. Even when his forthcoming respite had to quickly be changed to "end of life" you were all so kind in facilitating the move, taking to hospital
for his transfer and finally greeting him rather late one evening. From then on he was at peace in great part due to the outstanding care and love he received. For my part you made it possible to be with him day and night with such kindness and sympathy and love. I shall be ever indebted to you all for the quality of those final days.
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Review from Viv (Daughter of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and sympathy of the staff at Mill House helped to ease my pain over my mothers last illness. Although she was very confused and agitated, staff were always gentle and patient and gave her excellent care - even though she was sometimes resistant.
Levels of cleanliness were high and food
well prepared.
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Mill House is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.478 Points relating to the number of positive Reviews for Mill House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (5)

Lorraine

Lorraine

Job Title: Clinical Deputy Manager

I have been a qualified nurse for 39 years and have worked in various hospitals, the community, and care homes. I love supporting people who live with dementia, as well as all of the relatives and team.

Louise

Louise

Job Title: Wellbeing Lead

Working in activities, I know my role is vital in supporting the resident's wellbeing. I love watching them take part in the activities and seeing the smiles they bring to their faces.

Robyn

Robyn

Job Title: Administrator

I have been at Mill House for over 15 years, I love providing the best service to our residents, relatives, visitors, and the team. Mill House is such a nice place to be.

Paul

Paul Turvey

Job Title: Community Relations Manager

I’m honoured to work with our team to make Mill House a vibrant, compassionate, and forward-thinking home that enriches the lives of our residents. In my role, I am dedicated to building strong, lasting connections with both our residents and the local community, fostering a sense of belonging that empowers each person to live authentically and celebrate their individuality. Our goal is to create an environment where everyone feels valued and supported, helping residents continue to be who they are while staying active and connected.


I am also the first point of contact for families and individuals beginning their journey to find the right care home. I understand how overwhelming this process can feel, so I am here to listen closely, provide guidance, and address any questions or concerns. By offering empathetic support and clear information, I strive to make this transition as smooth and reassuring as possible, helping families feel confident in the decisions they’re making for their loved ones.
At Mill House, we are committed to supporting not only our residents but the entire Chipping Campden community.

Louise

Louise

Job Title: Home Manager

Louise is our Home Manager at Mill House. Here’s a little bit more about her:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

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