Mill House

Mill House Care Home with Nursing is well decorated and clean with excellent staff who are very caring. It is always warm and the food is very good and continually changing the menu. There are involving activities for all and good activity staff. The care is very good especially for the more inactive residents. There is always a pleasant family atmosphere in the home.

My 90-year-old father spent 5 weeks in Mill House. He was extremely well treated right from his initial visit, his entry assessment and throughout his stay. A friendly and caring environment.

The care that my father received from all the staff extended to his family. We felt very welcome when we visited and the staff always had time for us, whatever questions we might ask.

My father recently moved at his choice to Mill House in Chipping Campden. Originally in 2 week sessions of respite care and then converted to full residency/nursing care. The care and nursing staff are excellent and the management of each discipline professional and most helpful at such a sensitive time for both resident and family. My father certainly appreciated his stay which was far more appropriate than family or carers could provide at his own home. Full marks to Mill House.

I wrote an original, similar review after my mother had completed her first short-term contracted stay at Mill House; this focussed on the extremely high qualities of the facilities and staffing experienced at all time. Now, some 3 months later, I am pleased to record the same appreciation; the values I have complimented before have been well sustained and this is in the face of significant transitions amongst the staff numbers, with no diminution in standards. The camaraderie within the entire Mill House community remains exceptional i.e. Staff, residents, visitors.

Meal times are a social occasion and the menu is varied. Residents have their own say on the home - Father is treated with dignity and respect. The only negative comment I have is that Mill House activities are few and far between.

My Mother has been a resident at Mill House for over 5 years, during which time I have found that the place has gone from strength to strength. There is a warm, friendly atmosphere everywhere and as the home is not too large, everybody knows everybody and speaks on first name terms.

The staff are very caring and every effort is made to accommodate each individual's needs and particular foibles! Everybody is treated with great respect and dignity and as request for help is always promptly attended to. I have every confidence that my mother is happy, well looked after and safe when I am not around and this is a great reassurance.

I am extremely grateful for their care and understanding.

My first ever experience concerning a care home. My elderly sister had been a resident for fifteen months and she has always been treated with the utmost respect and has been very satisfied with her stay. Many activities are available daily for residents if they wish to participate. From a visitors point of view, I would just say that there is not always a member of staff to consult regarding my sister.

It was sad an incident had occurred, but swift action was taken and as a result, as a family, we still have great confidence in the care our mother receives. Thank you and well done.

Mill House Care Home with Nursing provided end of life care for my father. In the short time he stayed at the home, he was happy with the staff. The head nurse was an outstanding professional and the whole team were dedicated and caring towards my father. I can only say that 'TEAM' Mill House Care Home with Nursing provided an outstanding level of care and above all compassion. I must also commend the manager for her outstanding professionalism throughout the whole process.

Just as mother was almost ready to go she developed pneumonia and sepsis. It was thanks to the special reaction of the staff that her life was saved. All my family are extremely grateful.

My father is obviously suffering because of the loss but again the staff couldn't be more helpful.

My aunt a very private and independent lady of 93 years, came into Mill House Care Home last November following hospitalisation after a stroke. We surrounded her with familiar objects and pictures from her house which contributed to her settling in well. Initially, she spent time in her wheelchair and took part in the numerous activities of residents even making Christmas decorations last year. Latterly she had to have full-time nursing care which was delivered with love and compassion. She thought the home really looked after her and enjoyed the food. I would highly recommend Mill House Care Home for the quality fo care they gave my aunt in her last year of life.

After two weeks, Mum died, on 1st December, and everything was done for her with care, dignity and respect ... we couldn't have asked for a better home.

From the onset, the manager was reassuring, empathetic and quickly tuned into my dad's needs. Having been discharged from hospital to an appalling home, I needed to get dad to a place of safety and care. The manager turned it all around and with the care and attention of all those involved with dad's care, he is leaving 1 stone heavier, colour in his cheeks and physically much more able.

Dad died on the 9th of September - after about 6 weeks in Mill House - everyone and everything was done with care, dignity, respect and I cannot thank all of you enough. Thanks.

My mother went into Mill House Care Home with Nursing in June 2016 aged 95. We visited many care homes and looked at CQC reports before we chose this one. It was a hugely emotive time knowing my mother would probably never come home again. As soon as we stepped into Mill House Care Home unannounced, we were welcomed, shown around the home and the efficient new manager listened and was sympathetic to our circumstances. When admitted, the room for Mum was made to feel like home with her furniture etc. The registered nurses and carers were gentle and caring not only to Mum but to all of the family. When leaving the home after visiting and the doors closed, I knew we could trust the staff to look after her and they did right to the end.

I can only truly say that Mill House met and exceeded every possible expectation. All the ladies and all the staff even before he arrived, were so kind and helpful. Even when his forthcoming respite had to quickly be changed to "end of life" you were all so kind in facilitating the move, taking to hospital for his transfer and finally greeting him rather late one evening. From then on he was at peace in great part due to the outstanding care and love he received. For my part you made it possible to be with him day and night with such kindness and sympathy and love. I shall be ever indebted to you all for the quality of those final days.

Levels of cleanliness were high and food well prepared.