Mill House

55 Sheep Street, Chipping Campden GL55 6DR
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9.5 79 Reviews
  • Mill House, Chipping Campden
Located in the postcard town of Chipping Campden, Mill House provides round the clock residential, dementia and nursing care on a permanent and respite basis.

Residents at the Gloucestershire care home can enjoy quality facilities including welcoming communal areas, a café and a hair salon. Each bedroom is tastefully decorated, most with an en-suite bathroom. Outside, take part in a spot of gardening in the beautiful, landscaped gardens.

Residents benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme which is available to residents daily.
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Care Provided by Mill House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: £1825 – £1825
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Mill House for full pricing details and T&Cs.

Contact Mill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Mill House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Uzcategui (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Mill House Reviews (79)

9.5

Mill House has a Review Score of 9.5 (9.479) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill House has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mill House
  • 28
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  • 5
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  • 2
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  • 1
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Total of 79, showing 61-79
Review from D C (Friend of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mill House Care Home with Nursing is well decorated and clean with excellent staff who are very caring. It is always warm and the food is very good and continually changing the menu. There are involving activities for all and good activity staff. The care is very good especially for the more inactive
residents. There is always a pleasant family atmosphere in the home.
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Review from Emma S (Daughter of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father spent 5 weeks in Mill House. He was extremely well treated right from his initial visit, his entry assessment and throughout his stay. A friendly and caring environment.


The care that my father received from all the staff extended to his family. We felt very welcome when we

visited and the staff always had time for us, whatever questions we might ask.
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Review from I S (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently moved at his choice to Mill House in Chipping Campden. Originally in 2 week sessions of respite care and then converted to full residency/nursing care. The care and nursing staff are excellent and the management of each discipline professional and most helpful at such a sensitive
time for both resident and family. My father certainly appreciated his stay which was far more appropriate than family or carers could provide at his own home. Full marks to Mill House.
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Review from Roger M (Stepson of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wrote an original, similar review after my mother had completed her first short-term contracted stay at Mill House; this focussed on the extremely high qualities of the facilities and staffing experienced at all time. Now, some 3 months later, I am pleased to record the same appreciation; the values
I have complimented before have been well sustained and this is in the face of significant transitions amongst the staff numbers, with no diminution in standards. The camaraderie within the entire Mill House community remains exceptional i.e. Staff, residents, visitors.
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Review from Elizabeth R (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mill House is a warm, friendly care home. The staff are friendly - always happy to help.
My father is very settled at Mill House, enjoys activities when they are arranged.
Meal times are a social occasion and the menu is varied. Residents have their own say on the home - Father is treated with dignity
and respect. The only negative comment I have is that Mill House activities are few and far between.
Reply from Kim Mulford, Home Manager at Mill HouseThank you for taking the time to review Mill House, we really appreciate your feedback. At Mill House we take great pride in ensuring we deliver high quality care and facilities. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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Review from Pamela S (Daughter of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been a resident at Mill House for over 5 years, during which time I have found that the place has gone from strength to strength. There is a warm, friendly atmosphere everywhere and as the home is not too large, everybody knows everybody and speaks on first name terms.


The staff are

very caring and every effort is made to accommodate each individual's needs and particular foibles! Everybody is treated with great respect and dignity and as request for help is always promptly attended to. I have every confidence that my mother is happy, well looked after and safe when I am not around and this is a great reassurance.
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Review from Angela B (Widow Widower) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late husband was a resident at Mill House for five months, requiring full nursing care. The staff were very friendly, attentive and helpful at all times, despite him not being the easiest person to deal with. It is very difficult for someone who has held down an important job and always been independent
to accept that they are now very ill and cannot do anything without help.
They constantly encouraged him and nothing was too much trouble. One of our consultants told us that he was in the best place and he was right.
The nursing care was first class and he was constantly monitored throughout the night which gave me peace of mind.
When the end came it was dignified and peaceful and one cannot ask for more than that.
I am extremely grateful for their care and understanding.
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Review from A C (Sister of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first ever experience concerning a care home. My elderly sister had been a resident for fifteen months and she has always been treated with the utmost respect and has been very satisfied with her stay. Many activities are available daily for residents if they wish to participate. From a visitors
point of view, I would just say that there is not always a member of staff to consult regarding my sister.
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Review from K P (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When there was an incident at the care home, I was very impressed with the level of communication from the manager of the care house, along with the whistle blowing and safeguarding procedures in place.
It was sad an incident had occurred, but swift action was taken and as a result, as a family, we
still have great confidence in the care our mother receives. Thank you and well done.
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Review from Philip W (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mill House Care Home with Nursing provided end of life care for my father. In the short time he stayed at the home, he was happy with the staff. The head nurse was an outstanding professional and the whole team were dedicated and caring towards my father. I can only say that 'TEAM' Mill House Care Home
with Nursing provided an outstanding level of care and above all compassion. I must also commend the manager for her outstanding professionalism throughout the whole process.
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Review from Annette E (Daughter-in-law of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91 year old mother-in-law went to Mill House Care Home to convalesce after her hip replacement. Not only was this nursing home a real home for her at a difficult time it was friendly, efficient, super clean and the food was five star.
Every member of staff went out of their way to make sure mother
felt cared for and welcome.
Just as mother was almost ready to go she developed pneumonia and sepsis. It was thanks to the special reaction of the staff that her life was saved. All my family are extremely grateful.
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Review from D S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father were advised by myself ad two sisters as we thought the extra care was needed.
Sadly, my mum died last Saturday and the dignity, help and advice were first class from all the staff we spoke to. When the funeral directors took mum away, all staff including the chef lined the hallway,
it was very moving.
My father is obviously suffering because of the loss but again the staff couldn't be more helpful.
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Review from Christopher W (Nephew of Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt a very private and independent lady of 93 years, came into Mill House Care Home last November following hospitalisation after a stroke. We surrounded her with familiar objects and pictures from her house which contributed to her settling in well. Initially, she spent time in her wheelchair and
took part in the numerous activities of residents even making Christmas decorations last year. Latterly she had to have full-time nursing care which was delivered with love and compassion. She thought the home really looked after her and enjoyed the food. I would highly recommend Mill House Care Home for the quality fo care they gave my aunt in her last year of life.
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Review from Ruth C (Daughter of Resident) published on 22 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother was moved to Mill House from the hospital at the end of life plan.
After two weeks, Mum died, on 1st December, and everything was done for her with care, dignity and respect ... we couldn't have asked for a better home.
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Review from Sue (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the onset, the manager was reassuring, empathetic and quickly tuned into my dad's needs. Having been discharged from hospital to an appalling home, I needed to get dad to a place of safety and care. The manager turned it all around and with the care and attention of all those involved with dad's
care, he is leaving 1 stone heavier, colour in his cheeks and physically much more able.
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Review from Vince (Son of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was moved to Mill House from hospital on an end of life plan. He was treated with the utmost care and respect. His nursing was fantastic - when my son and I visited his nurse was feeding dad a full breakfast! My son (who is a doctor) said the home was "lovely - didn't smell of old people and
his room and bed was bang on".
Dad died on the 9th of September - after about 6 weeks in Mill House - everyone and everything was done with care, dignity, respect and I cannot thank all of you enough. Thanks.
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Review from Annie W (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Mill House Care Home with Nursing in June 2016 aged 95. We visited many care homes and looked at CQC reports before we chose this one. It was a hugely emotive time knowing my mother would probably never come home again. As soon as we stepped into Mill House Care Home unannounced,
we were welcomed, shown around the home and the efficient new manager listened and was sympathetic to our circumstances. When admitted, the room for Mum was made to feel like home with her furniture etc. The registered nurses and carers were gentle and caring not only to Mum but to all of the family. When leaving the home after visiting and the doors closed, I knew we could trust the staff to look after her and they did right to the end.
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Review from Henrietta (Partner of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only truly say that Mill House met and exceeded every possible expectation. All the ladies and all the staff even before he arrived, were so kind and helpful. Even when his forthcoming respite had to quickly be changed to "end of life" you were all so kind in facilitating the move, taking to hospital
for his transfer and finally greeting him rather late one evening. From then on he was at peace in great part due to the outstanding care and love he received. For my part you made it possible to be with him day and night with such kindness and sympathy and love. I shall be ever indebted to you all for the quality of those final days.
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Review from Viv (Daughter of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and sympathy of the staff at Mill House helped to ease my pain over my mothers last illness. Although she was very confused and agitated, staff were always gentle and patient and gave her excellent care - even though she was sometimes resistant.
Levels of cleanliness were high and food
well prepared.
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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Mill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Mill House is calculated as follows: ( (91 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Mill House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (131)

Accreditations

Meet the Team (1)

No image found

Lorraine Uzcategui

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill House to verify any information. View our terms and conditions. Mill House has an Enhanced Service - more info.