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Mill House

55 Sheep Street, Chipping Campden, Gloucestershire GL55 6DR
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The staff are always so kind and supportive and the activities team are great.M T(Daughter of Resident/Service User)
Mill House, Chipping Campden
The staff are a wonderful team and go the extra mileC C(Daughter of Resident/Service User)
Mill House, Chipping Campden
Our family are incredibly grateful for the excellent care and amazing kindness shown to MumC C(Daughter of Resident/Service User)
Mill House, Chipping Campden

Located in the postcard town of Chipping Campden, Mill House provides round the clock residential, dementia and nursing care on a permanent and respite basis.

Residents at the Gloucestershire care home can enjoy quality facilities including welcoming communal areas, a café and a hair salon. Each bedroom is tastefully decorated, most with an en-suite bathroom. Outside, take part in a spot of gardening in the beautiful, landscaped gardens.

Residents benefit from a...  

Care Provided by Mill House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,675From £1,884
Residential Dementia CareFrom £1,675From £1,884
Nursing CareFrom £1,925From £2,165
Nursing Dementia CareFrom £1,925From £2,165
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lorraine Uzcategui(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (41)

Visiting

  • The home operates an open visiting policy, allowing friends and family members to visit with residents at the times that are most convenient.

Parking

  • Mill House has on site parking for visitors

Mill House Reviews (79)

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9.5

Mill House has a Review Score of 9.5 (9.479) out of 10, based on 10 reviews in the last 2 years. Over all time Mill House has 79 reviews.

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Showing 79 reviews matching selected criteria
Review from Sally E (Granddaughter of Resident) published on 25 August 2020 Submitted via Website
Overall Experience

I'm amazed! The staff members are extremely kind and caring. The atmosphere in the care home is very warm and welcoming. The care and activity department are brilliant! The food is like a premium quality restaurant!

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Review from Andy J (Grandson of Resident) published on 19 August 2020 Submitted via Website
Overall Experience

Absolutely no worries even at this very stressful time, I have been asked if I would kindly leave a review, and I am delighted to do so. The communication during the present climate has been exceptional from the reception team and especially from the hospitality manager who sends us regular photos and updates, the images he sends are not generic but photos of our mum involved in activities she always used to love doing. I feel relaxed and consistently reassured that she is happy and that the care team are all exceptional somehow through conversations and emails and through skype and the more recently allowed garden visits have totally taken our worries away.

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Review from Barry J (Friend of Resident) published on 17 August 2020 Submitted via Website
Overall Experience

I have visited Mill House on a number of occasions. The greeting one receives from reception through to other staff is always friendly and welcoming. The Home has recently had a number of improvements made, to help the residents' experience of good quality 'care'. To the visitor it has a palpable 'heart and soul'. One of the key elements in a good care home is the input from the activities team. At Mill House I have always found this to be excellent. Gem has become a fashionable expression but in relation to the Mill House Activities team I have no hesitation in using this term. Patience, compassion and a desire to ensure each resident has the most fulfilling experience in their later years is what the activities team display. Keep up the good work.

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Review from Wendy G (Friend of Resident) published on 17 August 2020 Submitted via Website
Overall Experience

The activities team are keeping residents engaged and happy during lockdown. In particular, they have encouraged and welcomed on-line services from the local Church, and are using recorded videos from the Chaplain, who can’t visit personally at present.

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Review from Harriet S (Friend of Resident) published on 14 August 2020 Submitted via Website
Overall Experience

Having had connections to Mill House for some years now and following their regular social media updates throughout the Lockdown period of Covid-19 it has been wonderful to see how the staff have continued to keep residents spirits high even in this time of uncertainty. Connecting with the community where possible and providing daily activities for the residents to ensure their time there is fun and varied.

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Review from J E (Husband of Resident) published on 2 October 2019 Submitted via Postal Card
Overall Experience

I am so pleased with what they have done for my wife. They are also very good to all the residents here. Cannot fault anyone.

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Review from J P (Son-in-law of Resident) published on 2 October 2019 Submitted via Postal Card
Overall Experience

Excellent caring in a safe environment. Very inclusive - great range of interesting activities and friendly disposition to all that fully engages all the staff and residents.

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Review from A P (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

The food here for the residents is outstanding. The staff love to see family eat with the residents to enjoy this wonderful chefs masterpieces in the food. You will never go hungry here.

Reply from Melanie Wood, Customer Relationship Manager at Mill House

Thank you for your review. At Mill House we always strive to deliver the best in everything we do. Our Chef is indeed a renowned and award winning chef, local to Chipping Campden.

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Review from Christine W (Friend of Resident) published on 21 March 2019 Submitted via Postal Card
Overall Experience

The care provided to my friend was exemplary. Every effort was made by all to make sure she was comfortable and her personal requirements were taken care of with a smile and a hug. Mill House is a stand out establishment offering care and assistance to those who need it most - the vulnerable.

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Review from D L (Son of Resident) published on 20 March 2019 Submitted via Postal Card
Overall Experience

Very supportive and caring staff. During my mother's final days the staff were very helpful to both my mother and the family.

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Review from J J (Resident / Service User) published on 23 January 2019 Submitted via Postal Card
Overall Experience

The care element was very good and I appreciated the help which I received, particularly from the night staff. The food/catering element in the package did not, unfortunately, suit my needs. Food was not as hot as I would have liked on several occasions.

Reply from Charlotte Schram, Home Manager at Mill House

We are delighted to hear that you found the care and support, as well as both the care team and the management at Mill House, to be excellent and would be likely to recommend our home to others. Our catering team works very hard to offer a varied menu to suit everyone’s palate but understand that...  

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Review from P R (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience
Overall care good with some outstanding staff. Many changes with management which has been unsettling and a lack of communication has happened on a few occasions. Activity organisers are excellent and really enthusiastic.

Will be better when carers/nurses are allocated which floor they work on for continuity and getting to know residents better.

Reply from Charlotte Schram, Regional Manager at Mill House

The care and comfort of our residents is always our first priority at Mill House. We are delighted you find the facilities and activities as well as team members at Mill House all to be excellent and would recommend our home to others. Our new permanent manager has now started at Mill House and her...  

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Review from Nicky M (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience

Generally, I feel more confident in the level of care and support my mother is currently receiving. The carers who attend her generally understand her needs and make her feel secure and content. The activities team make every effort to include her in all suitable activities. Even at weekends, Mill House has a buzz about it which makes us as visitors feel confident and happy when visiting. Keep it up, please.

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Review from J S (Relative of Resident) published on 21 September 2018 Submitted via Website
Overall Experience
Home has dated décor, nothing special, a bit magnolia cheap bland and basically just two floors of boring average rooms, its as though the home was done on the cheap without a designer or personality. But care good staff 10 out of 10.
Food always late but 9 out of 10.
Cleanliness good 9 out of 10.
Activities extremely good 10 out of 10.
Garden bit like anyone's garden at home ok but nothing special 6 out of 10.

Lounge upstairs terrible far too dark to read a magazine even with all lights on, downstairs lounge very tired average almost shabby not sure if its true but I was told some lights in the lounge are fake and just for show so are not designed to work. But in spite of the décor, this is a top-notch home.

Reply from Tracey Fletcher-Ray, Managing Director at Mill House

Thank you for your feedback and your positive comments with regard to the service provided at Mill House, we pride ourselves on providing good quality care and it is a real pleasure to know that the substantial efforts of our staff are appreciated. Your comments about the tardiness of the food...  

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Review from Jerry C (Grandson of Resident) published on 21 August 2018 Submitted via Website
Overall Experience
I had no idea you could review care homes until I chatted to another relative today in the lounge.
We agonised for a very long time about putting him into a care home for a short break, our biggest worry was that he would be alone in his room or stuck in front of a TV all day. A friend mentioned the Mill House Facebook page, after looking at it as a family we decided to approach the home.
In the end we decided to give it a go, there were activities every day but for two days he was ill and could not leave the bedroom. We were astounded when we visited to find the activities staff singing to him in his room, they said 'oh we always do this if residents can’t make it to activities, we visit them.'

We have no negatives at all about Mill House and will be using it again for as he himself puts it, his next holiday. Brilliant care staff, spotlessly clean, dated but comfortable bedroom with tiny TV, ten out of ten for this home, will be telling our friends.

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Review from Lewis S (Friend of Resident) published on 20 August 2018 Submitted via Website
Overall Experience
VERY good home, but, often our friend was not up and dressed, lunch is often over 45 minutes late, dinner could be served at any odd time. Everything else though is wonderful. The activities manager who had been promoted and he said he would take ownership of our worries about food times and that he had support of the home manager to do this. He said the manager was new but passionate about making the home the best it could be.
Our next visits ran like clockwork, so they have now sorted everything. The lady in the office is delightful, she was key to us choosing Mill House, she had worked there many years and would always be on hand if we wanted to pop in she was professional and answered our questions.

On my visits I have seen the activities staff bring a pony into the lounge, take a cake and sing happy birthday and on my last visit, the lady and new promoted gentleman were dancing with the residents. Care staff were often hard to find but were always very professional. This is a very good home.

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Review from Michael s (Friend of Resident) published on 30 May 2018 Submitted via Website
Overall Experience

This home has changed significantly, I almost have to make an appointment when visiting my friend as there are so many activities going on. I used to be able to pop in and she was always pleased to see me, now I call in advance to make sure she is not busy as her social life is better than mine. The whole home and atmosphere is extremely good, but the guy who does the activities has brought this place to life, I visited recently and the royal wedding decor looked like it had been professionally decorated by an external company. I later found out the day’s events were being run by the activities man and a chef, they had wedding dresses, a huge wedding cake and champagne, that’s a care home I hope I end up in.

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Review from Winstone W (Husband of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience
My wife stayed at Mill House for the last 2 months of her life having suffered 2 strokes on top of Alzheimer's.
She was not aware of her surroundings and had to be fed through a peg.
She never left her bed except for washing,

Despite all that, she was cared for considerably and diligently by the excellent staff at Mill House. She could not have finished her life more comfortably and with better care.

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Review from Annette M (Regular Volunteer) published on 21 March 2018 Submitted via Website
Overall Experience
I am a Local Volunteer Coordinator for a charity called Mindsong. Part of what we do is bring meaningful singing sessions to care homes in the Gloucestershire area.
We have been bringing a group into Mill House fortnightly since November 2017.
I can honestly say it is an absolute pleasure to come here and we are always met with enthusiasm and love from residents, staff and visiting relatives.
The group making up the volunteers are so enjoying bringing these sessions. Long may they continue!
We also are pleased to be featured on what seems to be a very active programme of events featured on your Facebook page.

Heres to lots more singing, smiling and fun.

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Review from Charmaine K (Daughter of Resident) published on 8 February 2018 Submitted via Website
Overall Experience

I and my whole extended family feel my mother was given the best of care, given the very sad circumstances. We knew the moment we walked into the home it would be the best place for her to end her days. She never-benefited from the homes facilities or lovely views, but everyone seemed to be very professional and kind to her, despite in some ways her being a difficult patient. There were some outstanding members of staff, who when the end of life came gave my mother dignity, of which I am so grateful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (55) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mill House.

Awards / Recognitions (134)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

Meet the Team (1)

Lorraine Uzcategui
Lorraine UzcateguiJob Title:Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

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