Newlands of Stow

Evesham Road, Stow-on-the-Wold, Cheltenham GL54 1EJ

Newlands Nursing Home has been respected for over 20 years in the local community for its commitment to first class care.

Close to the pleasant town of Stow-on-the-Wold, the home supports a bespoke lifestyle and is situated amidst landscaped gardens, with its own coffee shop, licensed restaurant, private dining and beauty salon.

Freedom of choice and independence are leading objectives of the care itinerary, with a long-term commitment to care quality and many special touches such as a concierge.

Person in charge: Phillipa Cook (General & Registered Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 25

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single from £1300 (These prices are only a guideline, please contact Newlands of Stow to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Newlands of Stow: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Newlands of Stow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Newlands of Stow in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Newlands of Stow is calculated as follows: ( (72 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.2 Points relating to the number of positive Reviews for Newlands of Stow is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Newlands of Stow has a Review Score of 8 (7.980) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newlands of Stow?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newlands of Stow

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

I felt very very well cared for by the wonderful manager and her staff. My needs were very well assessed and my respite care needs beautifully met. Particular mention to the manager who is wonderful and nursing care from staff, steady and very reliable, stunningly kind and highly professional care. The care team is excellent - always ahead of the game and very supportive. The ladies downstairs are a delight and a lighthearted hoot.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   4.8 out of 5

My mother recently received respite care at Newlands while I was on holiday. She had a fantastic week ad thoroughly enjoyed her stay. The staff and facilities are superb and everyone did their utmost to ensure her stay was as safe and pleasant as possible.
I will definitely be using Newlands again if there is a room free as I know my mum will so look forward to another stay here in the future. Thank you.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   5 out of 5

After a fall where my friend broke her hip and had to go into hospital, she received immediate attention by staff who called for an ambulance. Three weeks later, after a very poorly handled discharge, they had to nurse my friend round the clock to rehydrate her and feed her. Their care and dedication is obvious and nothing is too much trouble or rushed. Carers all seem very patient, caring and kind. I am sure they will get my friend on her feet once again.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   5 out of 5

Upon her admittance, my mother was very ill. Throughout her stay, all staff were very kind, considerate and caring. Nothing was ever too much trouble. I could not praise this care home too highly, it was excellent.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   4.5 out of 5

From the outset, my experience has been all positive in spite of sensitive issues with my companion's family. They are professional, helpful, intelligent and listen to my companions opinions with regarding his situation. Dignity and respect are paramount when dealing with residents and positive stimulation is extremely important. this is a superior care home with beautiful gardens and building. It has a calm ambience and their best asset is their wonderful staff, to whom I give my heartfelt thanks.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   4.7 out of 5

I am very impressed not only by the beauty and comfort of the place but by the way the nurses. They all treat the elderly patients with kindness and respects so they do not lose any dignity. At this nursing home, they exercise the minds of the residents as well as their bodies.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   5 out of 5

My father moved to Newlands in November last year and died there early October this year. A week before he died, he was diagnosed with terminal cancer, and we and he were very fortunate in that he was able to stay in his own room where his end of life care was most beautifully and sensitively managed, by the staff who he had come to know and trust. He did not enjoy the experience of giving up his independence to move to a home, and at times he could be difficult and demanding, but his final care was exemplary and done with so much warmth and respect.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   5 out of 5

My father was admitted to the home last November. He was not happy about having to leave his own home and as a result he was little challenging to care for. Over the months his health deteriorated and all the care staff always treated him with respect and cheerfulness. Over the months he got to know and rely on many of the carers, he became interested in them and their lives. It was wonderful that at the end of his life the carers who he grew to know were there in his final days. They nursed him with respect and love and as a result he had a peaceful and dignified death.

How likely would you be to recommend Newlands of Stow? Extremely Likely

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Average Rating:   4.3 out of 5

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