Resthaven Care Home

Since the change of ownership (which happened behind closed doors without staff or families knowledge of this process) Resthaven no longer has a mini bus. We have been told that they were purchasing a new one however 9 months on and no vehicle has materialised. This is having a negative effect on the quality of life and psychological wellbeing for lots of the residents, including my grandmother. We were also told that residents would be able to book taxis to access the local community but this is not happening with my grandmother. Many residents without family to support them do not get outside anymore. I have tried to raise these issues directly with management but it appears very difficult to get a response.

I visit Grandma weekly and I am very disappointed with her care, in particular the state of her room. Today I arrived and a drink had been spilt all over the floor. I asked for a mop in order to clean it myself but after a short while I was told the cleaners had left and there was no access to a mop. I cleaned it with paper towels but this left the floor sticky. I asked again for a mop and was again told there was no way to access one. I filled her wash bowl with hot water and used a towel to clean it on my hands and knees. Getting down on the floor allowed me to see how dirty it really was. Disgusting. At this point someone arrived with a mop and offered to help but I continued and finished cleaning myself. Her draws had sticky gunk all over them. There was food under her bed. Her foot rest looked as though it had vomit on. It had been shoved behind her door out of sight and I confess to leaving it.. I wonder if it will be in the same state next week when I visit?

In the six months Anita has been in the care of Resthaven, I cannot fault the care she has received. All the staff have been so kind, compassionate and friendly to Anita and myself. It was a worry for me to try and find a nursing home for Anita but I can relax now knowing I made the right choice. Resthaven is perfect!

My partner Sandra was in the care of rest haven for 5 months at which time she received the best care by very caring staff and nothing was to much trouble always helpful kind and caring I found my self visiting Sandra every day and I felt I made so many new friends and memories I shall never forget thank you seems a small gesture they made the last few months of her life comfortable and and secure and even at the last few days of her life I felt comfort in knowing how well she was cared for I just want to thank everyone for your kindness and kind words at the end the support I received was so comforting love to you all From Adrian and Sandy xxxx

Dad was admitted to Resthaven in December 2025 after having a stroke. Although dad has found it hard to communicate due to having limited speech the staff have found ways to communicate with him. All the staff/management have been friendly, welcoming and caring. They have gone above and beyond to help Dad settle in well. At the end of this month it was dads birthday, staff sang happy birthday to dad along with a cake, this made his day that extra bit special. I am so pleased we found Resthaven. Family and friends when they have visited have also said what a lovely place it is from the location to the friendly/welcoming staff the cleanliness and the smell of home cooked food.

I was privileged to be able to attend the choir concert at Resthaven, which was very enjoyable. The choir members sang with enthusiasm and gusto and looked very professional in their choir t-shirts. There was a great variety of songs and audience participation was encouraged too. Everyone seems to enjoy themselves - a fantastic afternoon. Looking forward to the next one.

We were recommended to Resthaven and have not been disappointed.

A cheerful welcome at reception and from the staff in the conservatory where my mother was seated. The big, airy room was clean and tidy and the friendly staff offered us tea/coffee. We passed my mother's room when leaving and this too was very clean, neat and tidy. A very good visit.

We can't thank them enough.

We have always found Resthaven Care Home friendly and helpful. The care is personal and respectful.

We visit my brother-in-law every week. We have a 2-hour journey from Wales and invariably, when we arrive, we are offered tea and a warm welcome. My brother-in-law is well cared for and always washed and dressed when we arrive. He has settled in well and thanks to all the staff, has made good relationships with both carers and patients. The facilities are good and meet his needs. We are particularly impressed by the friendliness and professionalism of all the staff we have encountered. The cleanliness of his room and all service areas is of a high standard. The whole family are impressed and grateful that he has found a d second home.

A good variety of food and drink is available to residents and any special needs are catered for.

Since being in Resthaven my Wife has responded to the stimulus of the excellent caring of staff and management to such an extent that she recognises me on every daily visit. This means so much to me. She is happy!

The support group for our loved ones is a lovely idea and I enjoy the group very much.

Mum seems happy so I am happy. Have you got a new cook? The food is much better now and Mum has noticed the difference. All the staff are wonderful. Thank you for looking after my mother so well.

This has been a really valuable group to meet other residents' families and gain some peer support. It's reassuring to know you're not alone. The group and the staff at Resthaven provide a safe space to talk about the challenges we face as family members and it's lovely to hear and share positive experiences.

Since mum's admittance, we have been visiting regularly and have been pleased and impressed by the care and attention given to both mum and all the other patients. Would recommend Resthaven for any family who has a member needing the treatment and care they require.

Resthaven is a lovely home. The staff are dedicated and caring. They listen and take action if issues are reported. Thank you for looking after my mum.

Nice to come here and connect with other family members, everyone is very supportive and understanding. Really helpful group to know you are not alone.

The best home yet. I am really pleased to have found Resthaven. Especially after the last home my husband was in.