Resthaven at Pitchcombe

Pitchcombe, Stroud GL6 6LS

Resthaven at Pitchcombe in Stroud is an oasis of calm, in 20 acres of beautiful countryside. The home also has its own chapel and gardens for residents to relax in.

As a charity they offer residents and families the security and stability they need along with a home for life. Resthaven has been around since 1938.

The home is designed and equipped to make life comfortable, safe and secure to meet individual needs, along with excellent nursing and dementia care.

The professional care team has wealth of experience caring for residents and ensures that individuals' health, privacy, dignity, respect and happiness are paramount at all times.

The home offers residents the ability to talk to friends and relatives via Skype using their own laptop or a laptop belonging to the care home.

There is also a dedicated residents' greenhouse for growing vegetables and flowers.

The home welcomes older people from all cultures and religious communities and aims to meet all their individual and cultural needs.

As well as picturesque surroundings, there are many species of wild animals, birds and plants for residents to see.

Residents can also enjoy day trips out in the home's minibus, including visits to shops and other areas of local interest.

Group: Lilian Faithfull Care

Person in charge: Jo Goode (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Nursing older people, palliative, day & respite care. Ages 60+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 42

Rooms with ensuite WC: 24

Weekly Charges Guide: Nursing Care Single £850 – £950 (These prices are only a guideline, please contact Resthaven at Pitchcombe to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is situated above the Painswick valley, turing off the A4173.

Visiting:

At any time -Visitors and families welcome.

Parking:

Two large car parks

Latest Care Quality Commission* Report on Resthaven at Pitchcombe: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Resthaven at Pitchcombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Resthaven at Pitchcombe in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Resthaven at Pitchcombe is calculated as follows: ( (142 Excellents x 5) + (122 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Resthaven at Pitchcombe is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Resthaven at Pitchcombe has a Review Score of 9.5 (9.484) from 23 Reviews


Average Ratings

  • Excellent
    11
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Resthaven at Pitchcombe?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Resthaven at Pitchcombe

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Friendly, caring, helpful staff.
Lovely homely feeling, with comfortable rooms.
Calm atmosphere with something happening all the time. Staff always talking to the residents.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.5 out of 5

My father came to Resthaven for the end of life care from the hospital, from the moment he arrived to his death we as a family were relieved and felt supported. Dad said care was always of the best. From the manager and her staff to the quality of the food to the atmosphere, activities, nursing care and ambience. Resthaven really is a wonderful place. It is a family atmosphere with people who really care about everyone there. Contact, as we live away, was excellent.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to Resthaven from another care home last year. It is amazing how different care homes vary. It is nothing to do with cost but with the quality of management and staff. We were extremely happy with the care mum got at Resthaven. Even mum said 'I am quite happy here' this was a ringing endorsement as far as Mum is concerned. I would highly recommend this wonderful home to everyone.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at Resthaven for three years. We find the staff kind, caring, helpful and friendly. We know she is well looked after and it is a pleasant, happy place. We love the location the views and gardens are very important to wellbeing. The nurses and carers do a fantastic job.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.3 out of 5

Mum and Dad have been residents for almost two years. We have been extremely happy with the home, which is very welcoming and caring. All the staff are exceptionally hardworking and caring.
The respect they show and the care they have provided to my Mum and Dad has been faultless. The home has coped very well with the complex health needs of both Mum and Dad. We have also found the present Manager to be very approachable and supportive.
Sadly my Dad passed away over the Christmas period. In his last days the staff provided a praiseworthy level of support, care, dignity and sympathy. We are very grateful for this, as obviously, this was a distressing time for the family.
During and since his passing the sensitivity and support of the staff has meant so much to us.
Resthaven has provided us with peace of mind. I know we will look back in the years to come and gain satisfaction from knowing that my Mum and Dad were so well looked after in the latest stages of their lives.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mother first went into Resthaven in December 2016, her care has been exemplary and the excellent staff have ensured that she is always looked after to the best of their ability. The surroundings could not be better and the home itself is clean and comfortable with all the amenities that one would expect. I am very pleased that we chose Resthaven and would happily recommend it to others in the same situation.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.1 out of 5

I couldn't recommend Resthaven more strongly. Since my grandma became a resident my family has had great comfort in knowing she is receiving the highest level of care.

Every member of staff is always incredibly hardworking, friendly and empathetic towards every single resident.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   5 out of 5

Having had a bad experience of care provided at home, we were rather apprehensive of the move to Resthaven. However, on arrival, we were immediately welcomed into the Resthaven family and made to feel at home. The staff are kind, caring, compassionate and dedicated to providing the best possible care for the residents I wouldn't want my mum cared for anywhere else.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.3 out of 5

I am being well looked after. The staff are friendly and kind. Care is taken over my diet and the food is enjoyable. The accommodation is well cleaned and all my laundry is done for me. I;m fetched and taken to the hairdresser who is very good. I think Resthaven is a good place to be and I'm grateful to my daughter for finding such a pleasant home for me to live in. I have no complaints. People are very kind. I can't imagine anywhere else would be any better.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   5 out of 5

Since the new manager has come in there has been an all round improvement within the home. Also, the new activities coordinator and assistant have both made a big impact on this area.

How likely would you be to recommend Resthaven at Pitchcombe? Likely

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Average Rating:   4 out of 5

If you can't be in your own home, then Resthaven provides the next best option. A breath of 'fresh air' for my mum, my sister and myself.
Caring, considerate with an added spark of fun at what is a difficult time for a lot of families. A wonderful place both inside and out.
A countryside setting with nature on its doorstep. A special place with special management and carers for our very special family member.
Thank you, Resthaven.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.4 out of 5

All the care and nursing staff are very supportive and caring.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.5 out of 5

My father receives the best care possible. There is not one member of staff that I don't get on with. The food is excellent and the whole place is spotless. It's a home from home - his room is kept very clean and he is kept very clean.
He has his dignity which is the most important thing for me to have peace of mind about where he is. I would happily recommend Resthaven to friends and family.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   5 out of 5

It was my first stay in a care home and i was very pleased with the staff, the room, the excellent views and atmosphere. I felt very cared for. I particularly enjoyed the entertainment lady. May thanks and I will come again if the need arises. Again thank you.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4 out of 5

I self referred myself for two weeks respite care. During my time the care staff were very considerate, caring, attentive and always friendly. Other staff were helpful and did all possible to make my stay enjoyable.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.4 out of 5

My mother went to Resthaven home in 2013 with Alzheimers and very shortly after arriving there became mobile. She was cared for very well and the carers and other staff put in a lot of effort to settle her in. My mother has been treated with utmost respect and kept her dignity at all times. She passed away yesterday 10/12/15 and her care during the sad day was excellent making it easier for me and my sister and she passed away peacefully. Nurses and carers that day were as always brilliant.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.4 out of 5

My mother is 95 years old and is being well looked after by the carers and nursing staff. The premises are clean and tidy and always welcoming. Activities are good and although at her age she cannot participate in some she seems to enjoy being there. Musical and other special events such as fireworks are particularly liked. Trips out such as mystery tours and visits to restaurants make a welcome change.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.7 out of 5

Resthaven is a kind and homely place. The staff are helpful, respectful and considerate. The home is warm and clean.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   3.9 out of 5

Professional and helpful staff. My mother is very happy here and comfortable. The activities are interesting and well planned. The member of staff that runs these activities is very caring and amazing with the residents. Food is ok, and plenty to choose from. Overall a friendly clean and well organised home.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.3 out of 5

My old friend receives as much care as she needs and is very contented at Resthaven. The staff are all very friendly and helpful.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.2 out of 5

My mum is a resident at Resthaven. I am very satisfied with her care and the staff are very kind and friendly.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.5 out of 5

A small friendly and efficiently run care home. Very friendly staff. Clean tidy rooms with privacy respected. 24 hour care with very qualified nursing staff. Family and relatives made to feel welcome and kept well informed. Odd nightly problems sometimes as you always get anywhere.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.4 out of 5

Resthaven have been very kind, caring and helpful in the transition of my dad. My mum died at the beginning of July and they have helped all of us to come to terms with our loss. Dad has settled in well and the carers encourage him to partake and he has begun to come out of himself little by little.

How likely would you be to recommend Resthaven at Pitchcombe? Extremely Likely

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Average Rating:   4.7 out of 5

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