Westbourne Care Home

We removed Mum from Westbourne at the end of October 2025 due to being unhappy with the care she was receiving. For the 18months or so that Mum was a resident, there seemed to be problem after problem. Initially, furniture was dumped not far from Mum's window & we had to nag to get it removed. She was never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.

I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.

Mum is looked after very well and as no issues. She is very happy.

Very friendly, clean, with experience staff. Well run facility.

We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her life but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.

In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!

Mum has been a resident at Westbourne for nearly three years now and I couldn’t ask for a nicer care home to look after her. It is a very special place, the staff are always welcoming and it gives me great peace of mind knowing she is safe, seeing that I live a distance away so am not able to visit as often as I would like. Mum is 96 and has Alzheimer’s so her moods are a bit up and down but all the staff are very kind and caring with her. She enjoys going for the occasional trip out, especially for fish and chips at the pub! It’s always good to see the photos of her and she genuinely looks happy and always neat and tidy. Thank you everyone at Westbourne.

Mum was very happy at Westbourne. Always plenty of activities; music, dancing, art, animal visits and trips out. Mum felt pampered and had her hair and her nails done regularly. The food was varied, nutritious and interesting and mum was encouraged to eat and stay hydrated, even when she didn’t really want to.

I’m so pleased we found Westbourne. It was definitely the right place for mum and we never once felt we’d made the wrong decision. I wholeheartedly give it a five-star review!

We are very happy with the care provided here.

My husband and I are over the moon with my mum's care and the life she now leads at Westbourne Care Home. All our lives have changed dramatically since we found her a place there. It is the most exceptionally caring and loving family environment that you could ever hope for and this is down to the brilliant management and all the amazing staff that work there. It is difficult to put into words how highly we regard every aspect of life at Westbourne and how much it means to me that mum finds such affection, comfort and happiness there.

We recently lost our mum after 18 months, staying with her 'new family' at Westbourne. During that time she was so happy and the care and support from all the staff were just amazing. We felt the inevitable feelings of guilt when she first went into care but these feelings soon disappeared when we saw how happy she was - and her health improved greatly during that time. She was able to enjoy numerous activities and trips out with staff and other residents - and loved to get her hair and nails done. The genuine support from the staff in mum's final few weeks was incredible and I can't thank them enough - both for the support to mum and to me personally.

Westbourne truly is a caring and loving family.

Overall, myself and all the family are very happy with the care and attention Mum receives and we are confident that she is being properly cared for at all times.

It's really nice to visit mum in Westbourne. I feel so welcome and comfortable. The atmosphere is very friendly and warm, the staff are always happy to have a chat. They show grace, dignity, humanity and kindness.

Westbourne has been my mum’s home for the last 2 years and they have done everything they can to care for her with compassion and dignity. The staff are always helpful and approachable. I am so thankful for all they do for mum.

What can I say? My husband needed to go into care and I tried three short respite stays before I found Westbourne. When he came to Westbourne for a two-week stay he was very happy, he therefore stayed permanently. He has not looked back. He really enjoyed some of the musical activities in the afternoons. The staff are like family members that the residents really engage with. The staff are very professional and very very caring too. I visited quite a lot and was always treated with respect and friendliness from all staff and management and a cup of tea was never far away. Of all four homes I tried first I would rate this one as ‘tops’.

The food is excellent. I have stayed for lunch and supper and have always enjoyed the food and there are choices for the residents to select what they would like. Nothing is too much bother for them. Well done to all the Westbourne family.

My mum has been at Westbourne for 5 years now and is 93. The home itself is always very clean and the staff and management are extremely caring and approachable. During her time here she has had some major health issues including a severe stroke. They have been so supportive throughout and feel I can go to them with any concerns and they will be listened to. The manager is amazing and both she and her staff go above and beyond to care for their residents. There have been short periods during this time, particularly after the COVID outbreak where they have been understaffed but this has been addressed and serious investment in training for staff has been evident in their numerous qualification achievements. My mum wouldn't want to be anywhere else and I wouldn't want her to be anywhere else either.

There are activities arranged every day including some outings to the local country park and other places of interest. She was very pleased to be able to have a bath, after many years of only being able to have a sit-down shower at home! There is a pleasant garden area where we hope to be able to sit during our visits, should the weather improve.

The staff at Westbourne Care Home give my brother the best attention. The manager and assistant manager are very helpful in wanting to sort out any problems which my brother may have. The staff are very friendly towards my brother, making him feel at home. Things have not been easy in the home due to Covid restrictions but, even so, the staff have worked hard to make sure that every need and comfort is met for the residents. I am so pleased that my brother is in the care of Westbourne Care Home!

I have found everyone very nice, kind and thoughtful. Mum has said she struggles with some night staff which I haven't met. Food looks and smells delicious. The room is clean and tidy.