Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB
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9.8 41 Reviews
  • Westbourne Care Home, Gloucester
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff.

The facility offers a warm and vibrant environment with various activities and places a high value on maintaining clients' community connections. They have a range of specialist equipment and prioritize privacy and dignity in a home from home environment.

Westbourne has established a small, person-centred Dementia wing and is dual-registered to meet the needs of Residential and Dementia Residents.

The facility takes pride in its person-centred, responsive care and welcomes any suggestions or ideas from the community. You are encouraged to visit to learn about the services offered and meet the dedicated team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fee rates depend on care needs, room facilities and location.

These prices are only a guideline, please contact Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karina Wheatley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Westbourne Care Home Reviews (41)

9.8

Westbourne Care Home has a Review Score of 9.8 (9.841) out of 10, based on 18 reviews in the last 2 years.
Over all time Westbourne Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westbourne Care Home
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Review from Colin B (Brother of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Westbourne Care Home give my brother the best attention. The manager and assistant manager are very helpful in wanting to sort out any problems which my brother may have. The staff are very friendly towards my brother, making him feel at home. Things have not been easy in the home due to
Covid restrictions but, even so, the staff have worked hard to make sure that every need and comfort is met for the residents. I am so pleased that my brother is in the care of Westbourne Care Home!
Reply from Helen Haughton, Operations Manager at Westbourne Care Home

Colin, thank you so much for your kind words. I shall ensure that the team are aware of your comments and we look forward to your next visit.

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Review from S L (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everyone very nice, kind and thoughtful. Mum has said she struggles with some night staff which I haven't met. Food looks and smells delicious. The room is clean and tidy.
Reply from Josie Dalli, Director at Westbourne Care Home

Thank you for your kind review, it is so helpful for others making difficult decisions about care. We will chat with you and your mum about her nighttime concerns and we will make sure we remedy them.

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Review from Clare W (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful, compassionate staff. Excellent care. Superior care. Tasty, healthy meals. Best care given. Outstanding. Unique, personalised care. Restful atmosphere. Nothing is too much. Ever thankful for Dad living here. Home from home.
Reply from Josie Dalli, Director at Westbourne Care Home

Thank you so much for your lovely review - we love looking after your dad and our staff will really appreciate this feedback.

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Review from S G (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Westbourne Care Home for over six years. They have been excellent in all aspects of care and nursing. nothing is too much trouble for them. They are always trying to improve the home for the residents. I can't thank them enough.
Reply from Mel Marchant, Manager at Westbourne Care Home

Thank you for taking the take to leave a review. Mum is a joy to look after and thank you for your ongoing support.

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Review from Andy H (Nephew of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s difficult for me to express my feelings towards all the staff at Westbourne for the great work and kindness they show for the residents. But every time I pop along it’s like he’s with family and that is such a special feeling ( I have been known to well up on a few occasions). From the first day
my uncle arrived they have gone beyond being carers as he is treated more like a family member. Due to Covid we couldn’t visit in the early days but just chatting with the staff you could tell how well after just a few days they knew him and all of his little habits (he’s a hugger) - this was very reassuring. He’s now been there for 6 months and I wouldn’t want anyone else to care for him; all the staff are brilliant. If this review helps you decide to place a loved one here I’m sure that after a short period you will understand what I’m trying to say, words can’t express how I feel about my uncle and his extended family at Westbourne, it’s perfect.
Reply from Mel Marchant, Manager at Westbourne Care Home

I am so glad that you feel that your relative has settled well into the Westbourne family and is feeling welcome and cared for as you would wish. Thank you for your kind words which I have shared with the team.

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Review from I S (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first telephone conversation, we were impressed with what we were told. Emails followed and Dad's need were met. Thank you to all the care staff, admin staff, catering staff, and managers at Westbourne.
Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for taking the time to review our home. We are very grateful for your kind comments, kindest regards Team Westbourne

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Review from Wendy H (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in for 12 nights respite care while I was away on holiday. I chose this home as it had good reviews. They assured me dad could sleep in a recliner as this was what he does at home which was a very important requirement. Before the stay, we arranged to FaceTime home to see and speak to the staff
and get a feel for the place. As due to COVID they had safety measures in place which I was very impressed with. Dad had a lovely room and settled in well. He enjoyed the food and the staff even went out and got him his regular fish and chips on a Saturday and a McDonald’s meal in the week which he loves. The staff were very friendly and helpful. He was showered every day which was brilliant as this is difficult at home. Dad said he would be happy to go back in again for another respite break later in the year which is great news as it’s reassuring to know he will be happy and well looked after. I would definitely recommend this care home to anyone looking for care for a loved one.
Reply from Mel Marchant, manager at Westbourne Care Home

Thank you for taking the time to leave such lovely comments, we loved having Dad with us and look forward to his next stay with us, Kind Regards, Team Westbourne

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Review from Caroline J (Daughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot believe how perfect Westbourne was for Mum, allowing her to enjoy the last year or so of her life in a caring and stimulating environment. All of the carers were thoughtful and kind and had the knack of making Mum feel like she was the most important person they cared for. The variety of activities
also helped to keep her stimulated and she even did some things that we would never have imagined her doing. The excellent food also deserves a mention. Westbourne also made Dad very welcome and although he wasn’t there for long, it was to our great relief that we knew he was so well cared for and close to Mum. Covid-19 has been such a huge burden for the home, but we very much appreciated the effort made last summer to permit visitors into the garden with the staff always making us feel welcome. The care offered at Westbourne was above and beyond what we expected and all our family cannot recommend it highly enough. A well-managed lovely home.
Reply from Josie Dalli, Director at Westbourne Care Home

Such lovely words, thank you so much - our staff really value feedback like this and we are so grateful. We loved having them both and they are much missed. Best wishes, Josie, Mel, Karen, Karina and the whole Westbourne Team.

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Review from Sue P (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne was Mum's home for almost three years. Mum settled in very well and enjoyed all the activities on offer especially the bingo. The last year or so jigsaw puzzles became one of her favourites and she was often busy in the lounge sorting out the pieces. Quiet times in her room would find
her completing word searches or reading one of her many books. Mum was always happy. The staff were kind and considerate and showed her much respect. During the lockdown Mum became ill and the care and support given to her and our family was second to none. Not being able to visit at this time was difficult for us all but knowing Mum was not alone, that someone was with her constantly was a great comfort.
Thank you, Westbourne we know we chose the right place for Mum to live.
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Review from Michael K (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very warm and inviting home. It was a very big step for my Mum and the staff at Westbourne have ensured that mum settled in nothing was too much trouble. I was able to visit before lock-down and was made to feel very welcome and free to take mum out. Also subsequently staff have ensured that we can
speak to mum on her phone and set up face-time calls. Also, the value for money is excellent.
Reply from Josie Dalli, Director at Westbourne Care Home

We know how hard it is to make the move, and we try to help as much as possible. The face time calls are really good at the moment, aren't they! Roll on proper visits. Your mum always puts a smile on our faces.

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Review from B B (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at several homes for the care of my mother, who suffers with dementia, Westbourne stood out for me as a professional, caring, homely, fun place to be and it was the only home I felt comfortable booking my mother in to. I visited the home unannounced and was warmly greeted by one of the
Senior carers who offered to show me around the home there and then. I was very impressed with the manner of all the staff I met that day and their positive interactions with the residents. I was greeted with a smile and hello by everyone I met. The home ethos is person-centered care. The leadership of the home is excellent, presenting as caring for the staff and the residents very well. The activity leader provides stimulating, inclusive activities, whatever residents' needs are. I believe the activities provision to be outstanding. The carers, housekeeping staff, maintenance staff and catering staff are all caring and respectful of the residents. The menus are great.
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Review from K M (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum required emergency respite care after a stay in hospital. The care staff and management were extremely kind, respectful and helpful to us all as a family as my father had sadly passed away during this time. We were extremely grateful to them all for their kindness shown at this difficult time.
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Review from P C (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Westbourne for two years. He has ongoing dementia and can be difficult to manage at times. Each and every one of the staff and management team are wonderful. They all treat him kindly and patiently, making sure his dignity is maintained and his needs met. We are very happy
that Dad is in their care and highly recommend this home.
Reply from Josie Dalli, Managing Director at Westbourne Care Home

Thank you so much for your feedback, he is a pleasure to care for. It means so much for the staff to get positive feedback, thank you for taking the time. Josie

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Review from S C (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The wonderful care staff at Westbourne look after Dad with kindness and compassion. The family are always made to feel very welcome and any of our requests on Dad's behalf are dealt with appropriately. The meals are made fresh each day, delicious and plentiful and there is a varied schedule of activities.
Keep up the good work Westbourne.
Reply from Kara Morally, PA/IT at Westbourne Care Home

Thank you for taking the time to post a review for us, just the kind of feedback we like to hear and appreciate your acknowledgement. The staff love what they do for our residents and families and we are glad that this shines through.

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Review from A P (Cousin of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is always happy to stay at Westbourne, staff are warm and welcoming. My cousin loves the meals and attention she's given.
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Review from Sonja W (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful for the way the manager and team looked after my mother while she stayed at Westbourne. In addition their extra kindness to me during a difficult period after a major surgical procedure. (Finding me a zimmer frame). I cannot commend the staff highly enough and find great consolation in that
my mothers final days were spent at ease and pain free.
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Review from R M (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Westbourne for 18months now and definitely considers it her home. She has got to know many of the staff who are friendly, caring, and efficient. She has poor mobility, but is fine mentally and is able to join in the full range of activities including quizzes, cooking and handicrafts
and exercise classes. There is generally one or two activities daily apart from Sundays and these help greatly with keeping her mind and body active and the coordinator is excellent.
The food seems to be varied and nutritious and staff always offer refreshment for visiting relatives and are always welcoming whatever the time of day. Her medical needs are well looked after too - I would certainly recommend this Nursing Home.
Reply from Josie Dalli, Director at Westbourne Care Home

Thanks so much for your lovely review, it really helps other people choosing care homes. We are lucky to have such a wonderful staff team to provide such great service. Josie

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Review from John R (Son of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been looking after mum for more than a year now. I am really happy with the care she has received from the people there. A difficult job but they always find time to talk and never hide from answering questions or concerns.
Reply from Josie Dalli, Director at Westbourne Care Home

Thank you so much for your review, John. We love being able to make time to spend with our residents and relatives.


Best wishes,


Josie


Director

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Review from David M (Husband of Resident) published on 22 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne has a very wide range of activities to suit all abilities and residents are encouraged to join in. They have a pet bird and regular visit from PAT Dog Noah. They have also had a clutch of chickens to watch hatch and visits from a falconer and an exotic animal zoo.
The staff are all very
helpful and attentive to the residents with visitors being welcomed with a cup of tea or coffee.
The residents' spiritual needs are also catered for with Communion once a month.
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Review from Ian B (Son of Resident) published on 4 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout
her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Westbourne Care Home is calculated as follows: ( (182 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbourne Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 08 Sep 2025

One spacious double occupancy room available, ideal for a couple. Single en-suite residential and specialist award winning dementia care rooms available. Respite and permanent care available.

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Awards / Recognitions (2)

Meet the Team (1)

Karina

Karina Stephans

Job Title: Registerd Manager Joined: 2024

In 2015, I began my journey at Westbourne as a care assistant when it was a nursing home. My battle with cancer inspired me to pursue a career dedicated to giving back to society. In 2021, I was appointed Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. With the achievement of my Dementia Lead Award in 2022, I am now striving towards The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.

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