Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB
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9.7 55 Reviews
  • Westbourne Care Home, Gloucester
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff.

The facility offers a warm and vibrant environment with various activities and places a high value on maintaining clients' community connections. They have a range of specialist equipment and prioritize privacy and dignity in a home from home environment.

Westbourne has established a small, person-centred Dementia wing and is dual-registered to meet the needs of Residential and Dementia Residents.

The facility takes pride in its person-centred, responsive care and welcomes any suggestions or ideas from the community. You are encouraged to visit to learn about the services offered and meet the dedicated team.
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Care Provided by Westbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fee rates depend on care needs, room facilities and location.

The price(s) shown are provided by the care home. Contact Westbourne Care Home for full pricing details and T&Cs.

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Haughton (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Westbourne Care Home Reviews (55)

9.7

Westbourne Care Home has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Westbourne Care Home has 55 reviews.

Overall Experience
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Reviewer Connection to Westbourne Care Home
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Review from Stephen J (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a stroke in 2023. Friendly family-orientated home.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care HomeThank you for taking the time to leave us a review! We're so please that your lovely mum feels safe and happy with us.
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Review from Bron W (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know
Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to leave such a wonderful review! It really means a lot to all the staff who care for your lovely mum. We're so pleased that mum is happy and that your mind is at rest knowing she is getting all the support she needs.
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Review from Robin B (Son of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Westbourne for nearly three years now and I couldn’t ask for a nicer care home to look after her. It is a very special place, the staff are always welcoming and it gives me great peace of mind knowing she is safe, seeing that I live a distance away so am not able to visit
as often as I would like. Mum is 96 and has Alzheimer’s so her moods are a bit up and down but all the staff are very kind and caring with her. She enjoys going for the occasional trip out, especially for fish and chips at the pub! It’s always good to see the photos of her and she genuinely looks happy and always neat and tidy. Thank you everyone at Westbourne.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you very much for taking the time to leave such a wonderful review. It is an absolute pleasure caring for your lovely mum, everyone at Westbourne is so pleased that you feel she is well loved and cared for.
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Review from K C (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise and gratitude! Wonderful, patient and caring staff. It feels like a home, with an air of cheeriness and positivity - bright décor, pictures, photos and residents’ artwork on the walls. Mum spent her last 18 months thereafter her Alzheimer’s made it impossible for her to live
independently. During that time several of the staff members obtained further qualifications, particularly in the area of treatment of dementia. Continued learning seems to be encouraged and celebrated.
Mum was very happy at Westbourne. Always plenty of activities; music, dancing, art, animal visits and trips out. Mum felt pampered and had her hair and her nails done regularly. The food was varied, nutritious and interesting and mum was encouraged to eat and stay hydrated, even when she didn’t really want to.


I’m so pleased we found Westbourne. It was definitely the right place for mum and we never once felt we’d made the wrong decision. I wholeheartedly give it a five-star review!

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to write your lovely review. It was an absolute pleasure caring for your wonderful mum, and she will be sorely missed by all at Westbourne. Your kind words mean so much to all the staff here, and I will pass on your glowing comments.
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Review from R B (Guardian of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved into Westbourne in July 2023. The staff all made him feel very welcome. He is very happy with his room. It is always clean and bright around the home and the staff are very caring and kind. The staff are always friendly, welcoming and available to chat to.
We are very happy with the
care provided here.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you very much for taking the time to write your lovely review. We are so glad your loved one has settled in well and is happy here.
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Review from Helen O (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I are over the moon with my mum's care and the life she now leads at Westbourne Care Home. All our lives have changed dramatically since we found her a place there. It is the most exceptionally caring and loving family environment that you could ever hope for and this is down to the brilliant
management and all the amazing staff that work there. It is difficult to put into words how highly we regard every aspect of life at Westbourne and how much it means to me that mum finds such affection, comfort and happiness there.
Reply from Mel Marchant, manager at Westbourne Care HomeThank you for such a lovely review, we are so happy that we have had such a beneficial effect on all of you.
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Review from Alison L (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently lost our mum after 18 months, staying with her 'new family' at Westbourne. During that time she was so happy and the care and support from all the staff were just amazing. We felt the inevitable feelings of guilt when she first went into care but these feelings soon disappeared when we saw
how happy she was - and her health improved greatly during that time. She was able to enjoy numerous activities and trips out with staff and other residents - and loved to get her hair and nails done. The genuine support from the staff in mum's final few weeks was incredible and I can't thank them enough - both for the support to mum and to me personally.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you for your lovely review. It was an absolute honour caring for your fabulous mum, we are so pleased she enjoyed her time with us. She will be sorely missed by all the staff.
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Review from Jane S (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Westbourne for over two years with Alzheimer’s. She needs help with every aspect of care. She can no longer talk, walk or feed herself. The wonderful staff at Westbourne always give her love, care and attention and they give us, her family, support and any advice we may
need. If we ever have any concerns they quickly respond.
As well as the special love they give to the residents they are committed to continually improving their knowledge and expertise, including care for people with dementia with all the complexity that brings; and it shows in the quality of care they provide.
My review certainly wouldn’t be complete if I didn’t mention my heartfelt thanks to the dedicated staff who prepared the delicious and nutritious meals, and kept everything clean, hygienic and in good working order. It is all so very much appreciated.
Westbourne truly is a caring and loving family.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to leave such a lovely review. Your kind words mean so much to all the staff at Westbourne that work tirelessly to care for your mum and give her the love and support that she needs. We are so pleased that she is settled and comfortable here with us.
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Review from Gillian W (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident for 7 months now and refers to The Westbourne as 'home'. She is happy, and content and enjoys the meals! The staff and management are friendly, helpful, caring and conscientious without exception. There are frequent activities, which residents may join in with if they choose and
outings to local amenities, such as the nearby country park.
Overall, myself and all the family are very happy with the care and attention Mum receives and we are confident that she is being properly cared for at all times.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for your lovely review, all your comments will be passed onto the staff. It is an absolute pleasure caring for your mum, and we are so pleased she has settled in so well.
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Review from J J (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's really nice to visit mum in Westbourne. I feel so welcome and comfortable. The atmosphere is very friendly and warm, the staff are always happy to have a chat. They show grace, dignity, humanity and kindness.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you very much for your review, it a pleasure caring for your mum. Your lovely words will be passed onto all the staff members.
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Review from R M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Westbourne has been my mum’s home for the last 2 years and they have done everything they can to care for her with compassion and dignity. The staff are always helpful and approachable. I am so thankful for all they do for mum.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you very much for taking the time to leave a review. It is a pleasure caring for your mum, your nice comments will be passed on to all the staff.
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Review from Denise R (Wife of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? My husband needed to go into care and I tried three short respite stays before I found Westbourne. When he came to Westbourne for a two-week stay he was very happy, he therefore stayed permanently. He has not looked back. He really enjoyed some of the musical activities in the afternoons.
The staff are like family members that the residents really engage with. The staff are very professional and very very caring too. I visited quite a lot and was always treated with respect and friendliness from all staff and management and a cup of tea was never far away. Of all four homes I tried first I would rate this one as ‘tops’.


The food is excellent. I have stayed for lunch and supper and have always enjoyed the food and there are choices for the residents to select what they would like. Nothing is too much bother for them. Well done to all the Westbourne family.

Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for your review. We are so pleased your husband felt at home with us. We love relatives coming in to visit and join in with the activates.
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Review from B A (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Westbourne for 5 years now and is 93. The home itself is always very clean and the staff and management are extremely caring and approachable. During her time here she has had some major health issues including a severe stroke. They have been so supportive throughout and feel I can
go to them with any concerns and they will be listened to. The manager is amazing and both she and her staff go above and beyond to care for their residents. There have been short periods during this time, particularly after the COVID outbreak where they have been understaffed but this has been addressed and serious investment in training for staff has been evident in their numerous qualification achievements. My mum wouldn't want to be anywhere else and I wouldn't want her to be anywhere else either.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to review. It is a pleasure caring for your mum, and we are so glad she remains happy here.
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Review from David W (Son-in-law of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's early days but mother-in-law has settled in well, seems happy and is well cared for. We have no concerns about her care or welfare. The management and staff are very friendly, supportive and caring.
There are activities arranged every day including some outings to the local country park and other
places of interest. She was very pleased to be able to have a bath, after many years of only being able to have a sit-down shower at home! There is a pleasant garden area where we hope to be able to sit during our visits, should the weather improve.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you for taking the time to leave a review. We are pleased to hear that your relative is settling in well and that you are happy with the care provided.
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Review from Colin B (Brother of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Westbourne Care Home give my brother the best attention. The manager and assistant manager are very helpful in wanting to sort out any problems which my brother may have. The staff are very friendly towards my brother, making him feel at home. Things have not been easy in the home due to
Covid restrictions but, even so, the staff have worked hard to make sure that every need and comfort is met for the residents. I am so pleased that my brother is in the care of Westbourne Care Home!
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeColin, thank you so much for your kind words. I shall ensure that the team are aware of your comments and we look forward to your next visit.
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Review from S L (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everyone very nice, kind and thoughtful. Mum has said she struggles with some night staff which I haven't met. Food looks and smells delicious. The room is clean and tidy.
Reply from Josie Dalli, Director at Westbourne Care HomeThank you for your kind review, it is so helpful for others making difficult decisions about care. We will chat with you and your mum about her nighttime concerns and we will make sure we remedy them.
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Review from Clare W (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful, compassionate staff. Excellent care. Superior care. Tasty, healthy meals. Best care given. Outstanding. Unique, personalised care. Restful atmosphere. Nothing is too much. Ever thankful for Dad living here. Home from home.
Reply from Josie Dalli, Director at Westbourne Care HomeThank you so much for your lovely review - we love looking after your dad and our staff will really appreciate this feedback.
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Review from S G (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Westbourne Care Home for over six years. They have been excellent in all aspects of care and nursing. nothing is too much trouble for them. They are always trying to improve the home for the residents. I can't thank them enough.
Reply from Mel Marchant, Manager at Westbourne Care HomeThank you for taking the take to leave a review. Mum is a joy to look after and thank you for your ongoing support.
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Review from Andy H (Nephew of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s difficult for me to express my feelings towards all the staff at Westbourne for the great work and kindness they show for the residents. But every time I pop along it’s like he’s with family and that is such a special feeling ( I have been known to well up on a few occasions). From the first day
my uncle arrived they have gone beyond being carers as he is treated more like a family member. Due to Covid we couldn’t visit in the early days but just chatting with the staff you could tell how well after just a few days they knew him and all of his little habits (he’s a hugger) - this was very reassuring. He’s now been there for 6 months and I wouldn’t want anyone else to care for him; all the staff are brilliant. If this review helps you decide to place a loved one here I’m sure that after a short period you will understand what I’m trying to say, words can’t express how I feel about my uncle and his extended family at Westbourne, it’s perfect.
Reply from Mel Marchant, Manager at Westbourne Care HomeI am so glad that you feel that your relative has settled well into the Westbourne family and is feeling welcome and cared for as you would wish. Thank you for your kind words which I have shared with the team.
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Review from I S (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first telephone conversation, we were impressed with what we were told. Emails followed and Dad's need were met. Thank you to all the care staff, admin staff, catering staff, and managers at Westbourne.
Reply from Mel Marchant, manager at Westbourne Care HomeThank you for taking the time to review our home. We are very grateful for your kind comments, kindest regards Team Westbourne
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Westbourne Care Home is calculated as follows: ( (223 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 263 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbourne Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 15 Jun 2026

One spacious double occupancy room available, ideal for a couple. Three single en-suite residential and specialist award winning dementia care rooms available. Respite and permanent care available.

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Awards / Recognitions (2)

Meet the Team (1)

Karina

Karina Stephans

Job Title: Registerd Manager Joined: 2024

In 2015, I began my journey at Westbourne as a care assistant when it was a nursing home. My battle with cancer inspired me to pursue a career dedicated to giving back to society. In 2021, I was appointed Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. With the achievement of my Dementia Lead Award in 2022, I am now striving towards The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.

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