Westbourne Care Home

Wonderful, compassionate staff. Excellent care. Superior care. Tasty, healthy meals. Best care given. Outstanding. Unique, personalised care. Restful atmosphere. Nothing is too much. Ever thankful for Dad living here. Home from home.

My mother has been at Westbourne Care Home for over six years. They have been excellent in all aspects of care and nursing. nothing is too much trouble for them. They are always trying to improve the home for the residents. I can't thank them enough.

It’s difficult for me to express my feelings towards all the staff at Westbourne for the great work and kindness they show for the residents. But every time I pop along it’s like he’s with family and that is such a special feeling ( I have been known to well up on a few occasions). From the first day my uncle arrived they have gone beyond being carers as he is treated more like a family member. Due to Covid we couldn’t visit in the early days but just chatting with the staff you could tell how well after just a few days they knew him and all of his little habits (he’s a hugger) - this was very reassuring. He’s now been there for 6 months and I wouldn’t want anyone else to care for him; all the staff are brilliant. If this review helps you decide to place a loved one here I’m sure that after a short period you will understand what I’m trying to say, words can’t express how I feel about my uncle and his extended family at Westbourne, it’s perfect.

From the first telephone conversation, we were impressed with what we were told. Emails followed and Dad's need were met. Thank you to all the care staff, admin staff, catering staff, and managers at Westbourne.

Dad was in for 12 nights respite care while I was away on holiday. I chose this home as it had good reviews. They assured me dad could sleep in a recliner as this was what he does at home which was a very important requirement. Before the stay, we arranged to FaceTime home to see and speak to the staff and get a feel for the place. As due to COVID they had safety measures in place which I was very impressed with. Dad had a lovely room and settled in well. He enjoyed the food and the staff even went out and got him his regular fish and chips on a Saturday and a McDonald’s meal in the week which he loves. The staff were very friendly and helpful. He was showered every day which was brilliant as this is difficult at home. Dad said he would be happy to go back in again for another respite break later in the year which is great news as it’s reassuring to know he will be happy and well looked after. I would definitely recommend this care home to anyone looking for care for a loved one.

We cannot believe how perfect Westbourne was for Mum, allowing her to enjoy the last year or so of her life in a caring and stimulating environment. All of the carers were thoughtful and kind and had the knack of making Mum feel like she was the most important person they cared for. The variety of activities also helped to keep her stimulated and she even did some things that we would never have imagined her doing. The excellent food also deserves a mention. Westbourne also made Dad very welcome and although he wasn’t there for long, it was to our great relief that we knew he was so well cared for and close to Mum. Covid-19 has been such a huge burden for the home, but we very much appreciated the effort made last summer to permit visitors into the garden with the staff always making us feel welcome. The care offered at Westbourne was above and beyond what we expected and all our family cannot recommend it highly enough. A well-managed lovely home.

Thank you, Westbourne we know we chose the right place for Mum to live.

A very warm and inviting home. It was a very big step for my Mum and the staff at Westbourne have ensured that mum settled in nothing was too much trouble. I was able to visit before lock-down and was made to feel very welcome and free to take mum out. Also subsequently staff have ensured that we can speak to mum on her phone and set up face-time calls. Also, the value for money is excellent.

Having looked at several homes for the care of my mother, who suffers with dementia, Westbourne stood out for me as a professional, caring, homely, fun place to be and it was the only home I felt comfortable booking my mother in to. I visited the home unannounced and was warmly greeted by one of the Senior carers who offered to show me around the home there and then. I was very impressed with the manner of all the staff I met that day and their positive interactions with the residents. I was greeted with a smile and hello by everyone I met. The home ethos is person-centered care. The leadership of the home is excellent, presenting as caring for the staff and the residents very well. The activity leader provides stimulating, inclusive activities, whatever residents' needs are. I believe the activities provision to be outstanding. The carers, housekeeping staff, maintenance staff and catering staff are all caring and respectful of the residents. The menus are great.

My mum required emergency respite care after a stay in hospital. The care staff and management were extremely kind, respectful and helpful to us all as a family as my father had sadly passed away during this time. We were extremely grateful to them all for their kindness shown at this difficult time.

Dad has been a resident at Westbourne for two years. He has ongoing dementia and can be difficult to manage at times. Each and every one of the staff and management team are wonderful. They all treat him kindly and patiently, making sure his dignity is maintained and his needs met. We are very happy that Dad is in their care and highly recommend this home.

The wonderful care staff at Westbourne look after Dad with kindness and compassion. The family are always made to feel very welcome and any of our requests on Dad's behalf are dealt with appropriately. The meals are made fresh each day, delicious and plentiful and there is a varied schedule of activities. Keep up the good work Westbourne.

My cousin is always happy to stay at Westbourne, staff are warm and welcoming. My cousin loves the meals and attention she's given.

So grateful for the way the manager and team looked after my mother while she stayed at Westbourne. In addition their extra kindness to me during a difficult period after a major surgical procedure. (Finding me a zimmer frame). I cannot commend the staff highly enough and find great consolation in that my mothers final days were spent at ease and pain free.

The food seems to be varied and nutritious and staff always offer refreshment for visiting relatives and are always welcoming whatever the time of day. Her medical needs are well looked after too - I would certainly recommend this Nursing Home.

They have been looking after mum for more than a year now. I am really happy with the care she has received from the people there. A difficult job but they always find time to talk and never hide from answering questions or concerns.

The residents' spiritual needs are also catered for with Communion once a month.

Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.

The nursing staff gave my family and I the freedom to play as much or as little a part in her care as we needed. We were supported to make her room our own and we always felt welcomed. It was never too much trouble to make us a hot drink when we arrived or listen patiently to our many concerns. I'd like to say thank you to everyone at Westbourne for helping to make this difficult time more bearable.