Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB
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9.3 46 Reviews
  • Westbourne Care Home, Gloucester
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff.

The facility offers a warm and vibrant environment with various activities and places a high value on maintaining clients' community connections. They have a range of specialist equipment and prioritize privacy and dignity in a home from home environment.

Westbourne has established a small, person-centred Dementia wing and is dual-registered to meet the needs of Residential and Dementia Residents.

The facility takes pride in its person-centred, responsive care and welcomes any suggestions or ideas from the community. You are encouraged to visit to learn about the services offered and meet the dedicated team.
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Care Provided by Westbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fee rates depend on care needs, room facilities and location.

These prices are only a guideline, please contact Westbourne Care Home to find out the exact price for your requirements.

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karina Wheatley (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Westbourne Care Home Reviews (46)

9.3

Westbourne Care Home has a Review Score of 9.3 (9.324) out of 10, based on 12 reviews in the last 2 years.
Over all time Westbourne Care Home has 46 reviews.

Overall Experience
  • 38
  • 7
  • 0
  • 0
  • 1
Date Published
  • 46
  • 7
  • 10
  • 12
  • 34
Reviewer Connection to Westbourne Care Home
  • 28
  • 9
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Sonja W (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful for the way the manager and team looked after my mother while she stayed at Westbourne. In addition their extra kindness to me during a difficult period after a major surgical procedure. (Finding me a zimmer frame). I cannot commend the staff highly enough and find great consolation in that
my mothers final days were spent at ease and pain free.
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Review from R M (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Westbourne for 18months now and definitely considers it her home. She has got to know many of the staff who are friendly, caring, and efficient. She has poor mobility, but is fine mentally and is able to join in the full range of activities including quizzes, cooking and handicrafts
and exercise classes. There is generally one or two activities daily apart from Sundays and these help greatly with keeping her mind and body active and the coordinator is excellent.
The food seems to be varied and nutritious and staff always offer refreshment for visiting relatives and are always welcoming whatever the time of day. Her medical needs are well looked after too - I would certainly recommend this Nursing Home.
Reply from Josie Dalli, Director at Westbourne Care HomeThanks so much for your lovely review, it really helps other people choosing care homes. We are lucky to have such a wonderful staff team to provide such great service. Josie
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Review from John R (Son of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been looking after mum for more than a year now. I am really happy with the care she has received from the people there. A difficult job but they always find time to talk and never hide from answering questions or concerns.
Reply from Josie Dalli, Director at Westbourne Care HomeThank you so much for your review, John. We love being able to make time to spend with our residents and relatives.

Best wishes,

Josie

Director
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Review from David M (Husband of Resident) published on 22 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne has a very wide range of activities to suit all abilities and residents are encouraged to join in. They have a pet bird and regular visit from PAT Dog Noah. They have also had a clutch of chickens to watch hatch and visits from a falconer and an exotic animal zoo.
The staff are all very
helpful and attentive to the residents with visitors being welcomed with a cup of tea or coffee.
The residents' spiritual needs are also catered for with Communion once a month.
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Review from Ian B (Son of Resident) published on 4 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne cared for my mother for last 10 months of her life. We found this to be a wonderful home with very caring staff and a very positive atmosphere. There is an amazing programme of activities running all the time and this enabled my mother to obtain both mental and physical stimulation throughout
her stay. When she entered the home she was one of the ablest residents and she was always treated as an individual and the staff were anxious to ensure she was settled and as happy as she could be. After a spell in the hospital, she returned for the last few weeks of her life needing full nursing care which the home provided. They treated her with dignity and respect and knew exactly how to handle her last days. They've just got it right.
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Review from joanna (Daughter of Resident) published on 24 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne Care Home cared for my mum in the last few weeks of her life. Without exception the staff always showed compassion and kindness towards both her and my family. On the first few nights of her stay my mum was frightened and she told me how one nurse sat and held her hand.
The nursing staff
gave my family and I the freedom to play as much or as little a part in her care as we needed. We were supported to make her room our own and we always felt welcomed. It was never too much trouble to make us a hot drink when we arrived or listen patiently to our many concerns. I'd like to say thank you to everyone at Westbourne for helping to make this difficult time more bearable.
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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Westbourne Care Home is calculated as follows: ( (111 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 144 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Westbourne Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 01 Dec 2025

One spacious double occupancy room available, ideal for a couple. Single en-suite residential and specialist award winning dementia care rooms available. Respite and permanent care available.

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Awards / Recognitions (2)

Meet the Team (1)

Karina

Karina Stephans

Job Title: Registerd Manager Joined: 2024

In 2015, I began my journey at Westbourne as a care assistant when it was a nursing home. My battle with cancer inspired me to pursue a career dedicated to giving back to society. In 2021, I was appointed Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. With the achievement of my Dementia Lead Award in 2022, I am now striving towards The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbourne Care Home to verify any information. View our terms and conditions. Westbourne Care Home has an Enhanced Service - more info.