Clare Hall Nursing Home

Ston Easton, Radstock BA3 4DE
Review Us
9.6 48 Reviews
  • Clare Hall Nursing Home, Radstock
Clare Hall Nursing Home can be found in the peaceful Somerset village of Ston Easton, which is approximately 11 miles south-west of Bath and 7 miles northeast of Wells, and has an interesting history before the home was converted into a nursing home in 1986.

Clare Hall is a homely, intimate home with 43 single rooms and 4 rooms specifically designed for couples, 26 of these rooms have en suite toilet and/or wet room.

The home boasts of two lounges, a large conservatory and a grand dining room.

Clare Hall is surrounded by impressive and extensive well-maintained grounds that are accessible to the residents. There is a water feature, a sensory garden and a greenhouse for any green-fingered residents. The majority of the well-appointed rooms overlook this magnificent view.

There are activities arranged daily for residents to enjoy in the communal lounge, and this is also a place residents can catch up with family and friends.

Clare Hall has the ability to care for people both under and over the age of 65 who have general residential, nursing or complex nursing care needs. Whether looking for short term or long term care, Clare Hall has the flexibility to accommodate for both.

The Chef creates a wide range of balanced, nutritious dishes, prepared daily using only the freshest produce. Residents can choose to eat in the dining room, or their rooms.

Clare Hall has wifi signal throughout the home which can be accessed by the residents who would like to ‘browse the internet’, be active on social media or communicate with their loved ones via video call.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fee rates are provided as a guide only. Actual fees are dependant on an individuals needs, type of accommodation provided and level of care required.


We are very happy to provide a quotation upon request. We are able to offer assistance with navigating the various options available around paying for care.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kirsty Atkins (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Direct Referrals, Local Authority and Hospital discharge referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (11)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome to visit anytime. They are however, requested to contact the Admin Team to book for visiting time. The home encourage visitors to do their Lateral flow Test before visiting if they can - this is to help them control the possible spread of Covid-19 in the Home.

Parking

  • Parking on-site

Clare Hall Nursing Home Reviews (48)

9.6

Clare Hall Nursing Home has a Review Score of 9.6 (9.585) out of 10, based on 10 reviews in the last 2 years.
Over all time Clare Hall Nursing Home has 48 reviews.

Overall Experience
  • 31
  • 13
  • 2
  • 0
  • 2
Date Published
  • 48
  • 3
  • 5
  • 10
  • 38
Reviewer Connection to Clare Hall Nursing Home
  • 21
  • 6
  • 5
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 48, showing 21-40
Review from Stuart G (Husband of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife passed away in February 2022 having been a resident in Clare Hall Nursing Home got more than nine years.
During these years she always received the best possible care. All of the staff have been friendly, kind and considerate to both her and myself.
Reply from Kathleen Ortiz, Group Operations & Compliance Manager at Clare Hall Nursing Home

Thank you for your kind words Stuart G! We at Clare Hall Nursing Home strive to provide the best care for our residents and their families. All the staff are honoured to have had the chance to care for your wife and we are glad to know that she had great times here at Clare Hall. We wish you well.

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Review from Paul R (Grandson of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandmother was not cared for at all, when she went in June 2019 due to her dementia it was lovely but around the start of Covid, it went downhill. They're most staff lack a good amount of understanding of English. She had a fall and resulted in her breaking her hip. Since breaking her hip she had
a very rapid decline in health and led to her death and I feel this is the major cause of her death. They didn't inform us she was none verbal in March 2021. Recently tablets were given to her and were recorded they were swallowed however the nurses the next morning found them in her mouth so this was very casually told to us, which I find disgusting as she could have choked on these.
My grandmother passed away on the 5th October 2021 and I came to collect her belongings the following day and expressed I wanted to sort these myself and told me this was okay. When I arrived I found her items just dumped in black bags in reception.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for your review. We regret that you feel this way. Since you have raised your concerns, we have responded and investigated this accordingly and provided you with a full and prompt response. We have acknowledged some of the shortcomings in this particular situation and have learned valuable lessons from this.
We do not agree with all your statements, which was further explained in our complaint response, but we understand your overall feeling of disappointment. We wish you and your family all the very best.

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Review from Shannon C (Granddaughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Nan has been staying at this home for a fair few months now. At first, it seemed nice, well looked after and catered for. But that soon went downhill very quickly. My Nan has taken a dive with her health, not just because of the COVID-19 but because of the lack of care that she has received. I know
that this review I am posting will probably be taken down because they don't like the outcome of my remarks, but nevertheless, she has been left without any fluid chart or paperwork about the falls that she has had. They tell us that they have given her the care that she needs but has still not been fed for a week or fluids for a few days. They have not been creaming her as they should be twice a week or given any other supplements for her food intake. If this is happening to her I worry for the other residents in their care. I have worked in a nursing home for years. I know what they are supposed to do and this is not it. What they are doing is dangerous.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

We regret that you are using this review platform to express your feelings of discontent. It is very unfortunate that your nan contracted Covid-19 and did not tolerate her usual diet and fluid intake. This particular matter was looked at by the local safeguarding team, who - at the outset - considered the claim unsubstantiated and therefore this did not progress to a further section 42 enquiry. Your personal conduct has been questionable throughout which is not supported. As a transparent organisation, we will not attempt to remove your review. We wish you all the very best.

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Review from S S (Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt most happy and content in this place.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for giving us an outstanding rating and we are pleased to hear that you felt happy and content at our home. We will pass on your praise to our staff and hope all is working out for the best.

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Review from Julia L (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care and kindness of all the staff at Clare Hall. I would highly recommend it to anyone. My mother's room was spacious, light and nicely furnished. Everywhere, both rooms and public spaces, are clean and attractive - homely too. We felt confident that she was safe and well
cared for at Clare Hall.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for taking the time to post such a positive review of Clare Hall. Most importantly, we are so pleased that you feel that the care we provided Mum with was highly satisfactory. Thank you again.

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Review from J P (Son of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like Clare Hall is an excellent facility. Staff are always positive - willing to provide additional support and feedback. It is a very personable environment. Clean and homely.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for taking the time posting such a positive review. We are pleased to hear that you're very satisfied with Clare Hall's staff and environment. Please do let us know if there is anything we can do better.

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Review from J R (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Clare Hall enough. All levels of the staff team show empathy, patience, kindness and understanding with my mother who has dementia. Staff are always happy which reflects on mum as they always appear to have a good rapport between them. There's a wide range of activities, handicrafts,
quizzes, music etc, coffee mornings and opportunities to go to coffee mornings at the village hall or church. Mum rarely joins in but it is satisfying to know the option is there. There's a varied menu and meals are well presented and appetising with a variety of vegetables. I am always informed of any changes or concerns in mum's health and well-being etc. We are both very happy.
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Review from Christine D (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Clare Hall do a wonderful job of looking after my mother who remains very happy and settled. I am glad she now spends more time in the middle lounge and joins in with the well-planned activities. The Christmas party was very enjoyable with excellent food.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for taking the time posting such a positive review. We are pleased to hear that the Christmas party was very enjoyable. Our Chef did go out of his way putting on a good spread. Thank you again and please do let us know if there is anything we can do better.

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Review from K F (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming and help and support family when it's needed. You can have a chat and laugh with them to lighten the mood.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for taking the time to submit a positive review. We will take on board the areas that haven't received the rating we expect. Please do let us know if there is anything else we can do better.

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Review from L B (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken to Clare Hall for the last few weeks/months of her life. We found the staff caring and once mum had attached herself to one nurse, she was happy to do what the nurse asked. She had an amazing room. She was beginning to go off food but they asked if there was any food/drink that they could
provide for her.
The family was kept up to date on her progress and felt comfortable coming and going any time of the day or night.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for taking the time posting such a positive review. We are so pleased to hear that we have made a meaningful contribution to you, your family and most importantly, your mum, which was a difficult time for you all.

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Review from M P (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in the care home for respite following a broken leg. She was on the pathway between hospital and home. The nursing home is brilliant for my mum's needs. The only problem I have is mum can never do her books as she cannot reach them on the locker.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for taking the time to submit such a positive review. It is much appreciated and your kind comments will be shared with our staff. We have taken your comments on board re: locker and will make sure this will not be an issue going forward.

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Review from G H (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93-year-old mother stayed for the first time for 2 weeks respite care at Clare Hall and really enjoyed it. She liked spending time with other residents and joining in the activities. Everyone made her feel welcome. Also, I found the management to be efficient and accommodating. Their friendly professionalism
was appreciated when organising her stay. My mother will look forward to her next respite break there in the knowledge that she will be well looked after.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for taking the time to post such a positive review. We are delighted that your mum has enjoyed her respite stay and we are looking forward to welcoming mum back. Please do let us know if there is anything we can do to meet mum's care needs even better.

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Review from J N (Wife of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I are very happy with the level of care my husband receives at Clare Hall. The staff are very kind and attentive and fully aware of all his needs. There might be the odd minor hiccup now and again but this would be the case in any care home. I would not hesitate to recommend Clare Hall
to others, indeed I have done so. What I particularly like is that Clare Hall does not just care for residents in terms of their personal well being, it also offers a wide and varied programme of activities so that residents are both stimulated and entertained.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for your very kind comments, which will be shared with the wider team. We are very pleased to hear that your husband has settled in well. Please do let us know if there is anything we can do better.

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Review from Lucinda N (Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clare Hall is a very friendly, caring nursing home. The staff are lovely and always very helpful and patient.
The grounds are always beautifully kept and very colourful.
The food is quite nice and you have a good choice, always very hot.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for your positive review. Your kind words will be shared with the wider team. Please do let us know if there is anything we can do better.

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Review from E P (Respite Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Day staff excellent, night staff some not so caring.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for taking the time to submit a review. Your comments are very valuable. I would like to invite you to contact the Home Manager or myself to discuss further so that we can take appropriate actions to improve this.

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Review from C B (Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy.
Reply from Sarah Prosser, Administrator at Clare Hall Nursing Home

We are very pleased to hear you are happy staying with us.

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Review from P G (Son of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home with kind and friendly staff that have done a brilliant job of looking after my father. The home is always clean and tidy and always smells lovely. There is always plenty of staff around. The grounds that it is is situated in are beautifully kept. A super care home that we would
highly recommend, with super staff and brilliant care.
Reply from Sarah Prosser, Administrator at Clare Hall Nursing Home

Thank you for taking the time to complete a review card and for your kind comments, I will ensure these are passed on to our team.

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Review from Lorraine D (Niece of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle went to Clare Hall in April 2019 from the hospital. I cannot fault Clare Hall at all. He is a 91-year old still very much "switched on" and he was taken care of by lovely efficient caring staff. He was always clean, well-fed and cared for. He had never been away from home beforehand but fitted
in well and was highly thought of by the staff. I would thoroughly and absolutely recommend Clare Hall for care and comfort.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for your very positive response, which is highly appreciated. We will make sure that your comments will be passed on to our great team of carers and nurses.

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Review from V P (Niece of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very helpful from the first day. Very impressed.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for your positive review. You can't do first impressions for a second time so I'm pleased to hear we have done it right. Please do let us know if there is anything we can do better.

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Review from Philip L (Husband of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clare Hall is a place of serene loving care. Staff are always polite and helpful.
Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Dear Philip, thank you for your kind words which we will share with our staff. Thank you for taking the time to submit such a positive review.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Clare Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Clare Hall Nursing Home is calculated as follows: ( (85 Excellents x 5) + (35 Goods x 4) ) ÷ 120 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.877 Points relating to the number of positive Reviews for Clare Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 10 Positive Reviews ÷ 11.4 = 0.877
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 Sep 2025

We currently have 3 vacancies. We are always happy to assist with any questions or queries you have, please contact the manager for an informal chat in the first instance.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clare Hall Nursing Home to verify any information. View our terms and conditions. Clare Hall Nursing Home has an Enhanced Service - more info.