Clare Hall Nursing Home

I think my mother receives very good care at all times from all the regular staff. The room is clean, warm and homely. I always feel welcome by the staff when I visit. The food is good - if Mum doesn't like what is on the menu, the staff make sure they supply something she does like! Very good quality care at all times.

Very pleasant staff with good and caring interaction with residents. Thank you.

The staff couldn't do enough to help me and I am very grateful.

Thank you.

As set out in ratings - everything is good.

My husband is treated with respect and staff are there to give support when needed. Activities are provided every day for residents.

Very good experience. Perfect staff.

Visited Mum, who at 95 has slight dementia, but is well cared for, and we visited on a hot sunny day, so the helpful staff quickly placed Mum in a wheelchair, so we could enjoy the garden. The care she received dipped a little with staff shortages, and Covid pressures, which is understandable, but in the last few months resourcing has improved significantly, and new staff seem very respectful, adding to an already competent staff. If I had written this 6 months ago, the score would have been good, and a little wary of it dipping further, but now I say it is again excellent.

During these years she always received the best possible care. All of the staff have been friendly, kind and considerate to both her and myself.

My grandmother passed away on the 5th October 2021 and I came to collect her belongings the following day and expressed I wanted to sort these myself and told me this was okay. When I arrived I found her items just dumped in black bags in reception.

My Nan has been staying at this home for a fair few months now. At first, it seemed nice, well looked after and catered for. But that soon went downhill very quickly. My Nan has taken a dive with her health, not just because of the COVID-19 but because of the lack of care that she has received. I know that this review I am posting will probably be taken down because they don't like the outcome of my remarks, but nevertheless, she has been left without any fluid chart or paperwork about the falls that she has had. They tell us that they have given her the care that she needs but has still not been fed for a week or fluids for a few days. They have not been creaming her as they should be twice a week or given any other supplements for her food intake. If this is happening to her I worry for the other residents in their care. I have worked in a nursing home for years. I know what they are supposed to do and this is not it. What they are doing is dangerous.

I felt most happy and content in this place.

We are so grateful for the care and kindness of all the staff at Clare Hall. I would highly recommend it to anyone. My mother's room was spacious, light and nicely furnished. Everywhere, both rooms and public spaces, are clean and attractive - homely too. We felt confident that she was safe and well cared for at Clare Hall.

I feel like Clare Hall is an excellent facility. Staff are always positive - willing to provide additional support and feedback. It is a very personable environment. Clean and homely.

I can't praise Clare Hall enough. All levels of the staff team show empathy, patience, kindness and understanding with my mother who has dementia. Staff are always happy which reflects on mum as they always appear to have a good rapport between them. There's a wide range of activities, handicrafts, quizzes, music etc, coffee mornings and opportunities to go to coffee mornings at the village hall or church. Mum rarely joins in but it is satisfying to know the option is there. There's a varied menu and meals are well presented and appetising with a variety of vegetables. I am always informed of any changes or concerns in mum's health and well-being etc. We are both very happy.

The staff of Clare Hall do a wonderful job of looking after my mother who remains very happy and settled. I am glad she now spends more time in the middle lounge and joins in with the well-planned activities. The Christmas party was very enjoyable with excellent food.

Staff are welcoming and help and support family when it's needed. You can have a chat and laugh with them to lighten the mood.

The family was kept up to date on her progress and felt comfortable coming and going any time of the day or night.

My mum was in the care home for respite following a broken leg. She was on the pathway between hospital and home. The nursing home is brilliant for my mum's needs. The only problem I have is mum can never do her books as she cannot reach them on the locker.

My 93-year-old mother stayed for the first time for 2 weeks respite care at Clare Hall and really enjoyed it. She liked spending time with other residents and joining in the activities. Everyone made her feel welcome. Also, I found the management to be efficient and accommodating. Their friendly professionalism was appreciated when organising her stay. My mother will look forward to her next respite break there in the knowledge that she will be well looked after.