Frethey House Care Home with Nursing

Frethey Lane, Bishops Hull, Taunton TA4 1AB

Frethey House Care Home with Nursing, Taunton, Somerset
Frethey House Care Home with Nursing, Taunton, Somerset
Frethey House Care Home with Nursing, Taunton, Somerset

Frethey House Care Home with nursing, is set within a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people.

The home has retained a number of period features and all bedrooms and communal areas are finished to the highest standard. The home is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.

The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.

Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.

Group: Caring Homes Group

Person in charge: Susan Flowers (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Frethey House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Jan 2017

Please call 0808 223 5505 for further information about current Bed Vacancies at Frethey House.

Reviews

9.7 Frethey House Care Home with Nursing has a Review Score of 9.7 (9.689)

The Review Score of 9.7 (maximum of 10) for Frethey House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Frethey House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.689 for Frethey House Care Home with Nursing is calculated as follows: ( (119 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Frethey House Care Home with Nursing is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 10 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Frethey House Care Home with Nursing?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Frethey House Care Home with Nursing

  • Daughter of Resident/Service User
    5
  • Sister of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Finding a good nursing home was always going to be a gamble even with CQC information, but I found the perfect place for my dad in Frethey House. He has been there a year now and took a while to settle, as to be expected, but he is as happy as he can be in his situation. The nursing and care staff are so kind to him and always try to get a smile, even when he's grumpy!
Dad is always nicely shaven and tidy - even his bushy eyebrows are under control! The activities co-ordinator works hard each day to engage the residents and external entertainment comes in frequently. Family visiting always welcome, nutrition excellent. Regular relatives meetings.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Father was in Frethey House for a few months before he sadly passed away, it is always a difficult time when you can no longer live in your own home, but from day one you could not have asked for a more friendly and supportive place to be.
The staff became more like family, they knew us by name and when ever you visited anyone you asked knew where he was, they would always find time to spend with dad and have a few jokes. There was always something going on to entertain the residents and even the residents needing more care were involved in everything.
It was more like a hotel and I would have been quite happy to spend a week there myself.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother was moved to Frethey House in September 2016. He has vascular dementia final stages, but his care since being there is second to none.
He has continuity of carers and nurses so understands their voices and he has calmed down dramatically. They genuinely are a family care home and it comes across in their involvement in his care as much as it does when dealing with us, his family. The manager makes us so welcome.
I would certainly recommend Frethey House to anyone looking for wonderful end of life care for their loved one.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very happy with the standard of care which my mother received while she was living at Frethey House. The staff treated her with unfailing kindness, respect and compassion. The atmosphere in the home is welcoming and friendly and the staff are both caring and professional. I could not have asked for a better nursing home for her.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother needed to move from a mental hospital in Somerset to a nursing home as he is suffering from Alzheimer's vascular dementia and is currently at the final stage of this illness. My twin sister and I along with my husband viewed Frethey House Care Home with Nursing in August 2016 after visiting several others and knew straight away we wanted our brother to be there. A warm and friendly welcome by the Care Manager and her staff who portrayed a caring professional approach was to us outstanding and has since been. I am thrilled my brother was given the opportunity of care at this particular home. Our hopes are that our brother will be able to stay there until his final days. A big thank you Frethey House from a grateful family!

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was treated with great care and dignity most of the time, the room was light and airy with very little toilet odours.
The activities were very good, the staff were very friendly, the only fault I can find is that they do not employ enough staff, to ensure that they give a quick response to their patients needs.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 08 Aug 2016:

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

A very pleasant and clean nursing home. Reception staff are very smiley and friendly. We found the nursing care workers very caring and supportive, nothing was too much trouble for our relative in her rime of need.

A cup of tea was always there if we wanted one on our visits and we enjoyed many of the entertainments with her. It made such a difference to us as a family knowing she was haappy

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When we phoned to confirm death a foreign nurse unable to understand conversation. But otherwise all staff have been excellent while he was in their care.

How likely would you be to recommend Frethey House Care Home with Nursing? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 13 May 2016:

Thank you for taking the time to review Frethey House, we really appreciated your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities, including high quality nursing. We are sorry to hear you felt the nurse was unable to understand your conversation, especially at such a difficult time. At Frethey House, our care staff are trained to the highest standards and we are committed to providing the highest quality of care. We always welcome the opportunity to improve, and welcome any further feedback, should you have it.

My wife had Parkinson's and narrowing arteries of the heart. My wife had no balance at all and everything had to be done for her. She was difficult insisting she could stand etc and consequently fall. She was very well looked after, patiently, kindly and efficiently. Encouraged to do things, we were listened to by staff, occasional lapses of communication but put right quickly. It felt right as a place.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff were very kind and attentive to mum and to relatives, at a very difficult time. They were open and honest, keeping us abreast of any difficulties mum was having. They were also very accommodating to visiting dogs/families etc. The place is pleasant, light, airy and had a nice atmosphere. Well run and cheerful.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law was cared for during the last weeks of her life at Frethey House. She had a lovely room with a pleasant view. She was treated with the care and kindness at all times. She was never allowed to be in any pain and all her needs were speedingly attended to. There were plenty of staff available and all residents were treated with kindness and respect. I would unhesitatingly recommend Frethey House.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to Frethey House on a recommendation from a friend, who had had a very positive experience there. She very much felt it was the right choice for her offering her a place of friendliness and safety. She felt she was listened to by the staff regarding any comment she has on her care and acted upon them. My mum always spoke highly of all at Frethey House who came into contact with her and as her family we always felt welcomed and reassured at all times. We are really grateful that she was able to end her days in the care of Frethey House. Thank you.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We looked at several nursing homes before choosing Frethey. What made Frethey stand out when we visited was the friendly calm but efficient atmosphere. The way the residents were being talked to and the interaction of the staff with the residents. My brother moved into Frethey in June 2014. The staff soon got to know him, his likes and dislikes and above all else his sense of humour. We visited frequently and to hear the laughter coming from his room was brilliant. My brother had Motor Neurone disease which is a progressive, limiting illness that threw up a lot of challenges along the way. I always felt that the staff were very aware of the changes that the illness brought and supported my brother's choices. I always knew that I could talk to the manager and her staff no matter how busy they were. She is a very hands on manager who gives and gains respect from her staff. My brother and my family built up some wonderful relationships with the staff. My brother died in September 2015 and we will be forever grateful to the care team for the support and care they gave to my brother. The staff are what makes Frethey so good.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care we received for my father was excellent. I have no hesitation in recommending or using this care home again. All the staff are helpful and polite and always attended brilliantly to my fathers needs.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

February 2016

June 2012

Beacon Award

Recipient: Frethey House Care Home with Nursing

Date: Tuesday 26 Jun 2012

more details

Job Vacancies

Staff Profiles

Susan

Susan Flowers

Job Title: Home Manager

Joined: 2014

Description:

I lead my professional Care Team in delivering the highest level of residential and nursing care for up to 41 residents.

Having grown up in Taunton, just a few miles from Frethey House, I trained as a nurse from the age of 19. I have since gained many years of experience, received an award for End of Life Care and recently completed a degree in Nursing Practice. My commitment to professional development has equipped me well for my role at Frethey House, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

Away from work, I’m a keen follower of current affairs and politics. To relax, I take full advantage of the nearby countryside through walking, cycling and camping with my children.

Frethey House is our residents’ home and is it important to me that their views and opinions will help to shape the future of the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Frethey House Care Home with Nursing