Frethey Lane, Bishops Hull, Taunton TA4 1AB
Frethey House Care Home with nursing, is set within a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people.
The home has retained a number of period features and all bedrooms and communal areas are finished to the highest standard. The home is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.
The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.
Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.
Group: Caring Homes Group
Person in charge: Pauline Purnell (Manager)
Local Authority / Social Services: Somerset County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 41
Rooms with ensuite WC: 41
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Frethey House Care Home with Nursing: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Frethey House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Frethey House Care Home with Nursing in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.633 for Frethey House Care Home with Nursing is calculated as follows: ( (163 Excellents x 5) + (63 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 237 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.61 Points relating to the number of positive Reviews for Frethey House Care Home with Nursing is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.2 Target = 0.610
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Frethey House Care Home with Nursing has a Review Score of 9.2 (9.243) from 20 Reviews
Review submitted from a Postal Card by S H (Son of Resident) on Wednesday 7 March 2018. Relates to February 2018.
Good nursing home but needs money spent on painting the rooms. New updated toilets in rooms. For the money my mother pays this needs looking at (£3,000 per month). Food can be a bit up and down at times but very good 90% of times.
Rooms - chipped paint on skirting boards - stains on the carpet, door frame, wallpaper peeling above the radiator. This has been reported but was told update is going ahead.
How likely would you be to recommend Frethey House Care Home with Nursing? Likely
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Pauline Purnell, Home Manager at Frethey House Care Home with Nursing responded to this review on 26 Mar 2018:
Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We pride ourselves on providing outstanding choices and quality produce when creating a healthy and varied menu, meeting the needs of every resident’s individual dietary requirements. To ensure we continually meet these standards our Chef will be holding bi-monthly residents meetings to make sure our residents are happy with meal choices and feedback received is acted upon. We are currently reviewing opportunities for refurbishment and renovation in the home and are happy to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.
Review submitted from a Website Submission by Andrew N (Son of Resident) on Sunday 26 November 2017. Relates to November 2017.
My Mum had a short stay at Frethey House before she died. I have to say it was such a lovely home. The staff are full of care and compassion and go that extra mile to make the resident and family welcome. The open hrs to visit are great as I worked shift work. My mum was very happy here. She was well looked after and always dressed, clean and cared for. I spent ages trying to decide where to send her as she wasn't able to make that decision. If you are in the same position then I can't recommend the home enough. In her last few days and hours, the staff made sure she died with care, love and dignity. A wonderful place in lovely grounds with great staff.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by H I (Daughter of Resident) on Wednesday 19 July 2017. Relates to July 2017.
My mother entered Frethey House Care Home mid March after an extended hospital stay.
She and we were immediately felt welcome. In her short stay at the home she was always treated well by the staff. My family were looked after by the staff by chatting, providing refreshments and explaining issues. My mother was also treated with respect and with courtesy.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Lynne K (Sister of Resident) on Wednesday 7 June 2017. Relates to May 2017.
My brother was admitted to Frethey House on 31st May 2016 and had to receive complex care due to Dysphagia following a second stroke in hospital. He subsequently had to be fed via a G-peg tube and suffered aspiration pneumonia a number of times as a result. The staff at Frethey House responded rapidly to these unfortunate episodes and due to their care and diligence enabled my brother to survive for a year. I cannot recommend them enough for the kindness and dignity afforded to him when there was little hope of recovery.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Richard J (Son of Resident) on Wednesday 31 May 2017. Relates to May 2017.
After having two strokes and some rehabilitation, my father lived in Frethey House Care Home from the summer of 2016 until May 2017.
I travelled a long distance to visit him at weekends, visiting was a pleasure, Frethey House is conveniently located close to the M5 motorway and Taunton Hospital.
The buildings and gardens are well maintained, the surrounding countryside is pleasant and parking spaces always available.
The security is good, partly because the care home is located down a country lane, further, there is a pin code used to enter the building.
The management and nursing staff were very friendly, cheerful and patiently guided the family through both major and minor decisions relating to my father's care. I felt that without exception, the staff had my father's best interests at heart.
The nurses managed feeding via a PEG tube, they had this down to a fine art, in order to avoid aspiration of vomit into the lungs, this kept my father out of the hospital for protracted periods.
The staff went out of their way to make me feel welcome during visits.
In summary, I warmly recommend Frethey House Care Home.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by J H (Son of Resident) on Thursday 6 April 2017. Relates to March 2017.
Dad spent the last 9 months of his life in the excellent hands of Frethey House. While he would have preferred to have been at home, he and his family, felt that nursing care was essential and this couldn't have happened at home.
The care, dedication, warmth and professionalism displayed by all staff at Frethey House was truly outstanding. The two nurses who were most closely involved with dads care surpassed even those high standards. Frethey House was then represented at dad's funeral by two of these staff members, this speaks volumes. We are very, very grateful.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by June S (Daughter of Resident) on Monday 30 January 2017. Relates to January 2017.
Finding a good nursing home was always going to be a gamble even with CQC information, but I found the perfect place for my dad in Frethey House. He has been there a year now and took a while to settle, as to be expected, but he is as happy as he can be in his situation. The nursing and care staff are so kind to him and always try to get a smile, even when he's grumpy!
Dad is always nicely shaven and tidy - even his bushy eyebrows are under control! The activities co-ordinator works hard each day to engage the residents and external entertainment comes in frequently. Family visiting always welcome, nutrition excellent. Regular relatives meetings.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Website Submission by Jennie W (Daughter of Resident) on Wednesday 18 January 2017. Relates to December 2016.
My Father was in Frethey House for a few months before he sadly passed away, it is always a difficult time when you can no longer live in your own home, but from day one you could not have asked for a more friendly and supportive place to be.
The staff became more like family, they knew us by name and when ever you visited anyone you asked knew where he was, they would always find time to spend with dad and have a few jokes. There was always something going on to entertain the residents and even the residents needing more care were involved in everything.
It was more like a hotel and I would have been quite happy to spend a week there myself.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Alex M (Sister of Resident) on Monday 16 January 2017. Relates to December 2016.
My brother was moved to Frethey House in September 2016. He has vascular dementia final stages, but his care since being there is second to none.
He has continuity of carers and nurses so understands their voices and he has calmed down dramatically. They genuinely are a family care home and it comes across in their involvement in his care as much as it does when dealing with us, his family. The manager makes us so welcome.
I would certainly recommend Frethey House to anyone looking for wonderful end of life care for their loved one.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Website Submission by Sue S (Daughter of Resident) on Friday 13 January 2017. Relates to November 2016.
I was very happy with the standard of care which my mother received while she was living at Frethey House. The staff treated her with unfailing kindness, respect and compassion. The atmosphere in the home is welcoming and friendly and the staff are both caring and professional. I could not have asked for a better nursing home for her.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Website Submission by Penny B (Sister of Resident) on Sunday 1 January 2017. Relates to December 2016.
My brother needed to move from a mental hospital in Somerset to a nursing home as he is suffering from Alzheimer's vascular dementia and is currently at the final stage of this illness. My twin sister and I along with my husband viewed Frethey House Care Home with Nursing in August 2016 after visiting several others and knew straight away we wanted our brother to be there. A warm and friendly welcome by the Care Manager and her staff who portrayed a caring professional approach was to us outstanding and has since been. I am thrilled my brother was given the opportunity of care at this particular home. Our hopes are that our brother will be able to stay there until his final days. A big thank you Frethey House from a grateful family!
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Dennis C (Son of Resident) on Friday 5 August 2016. Relates to July 2016.
Mum was treated with great care and dignity most of the time, the room was light and airy with very little toilet odours.
The activities were very good, the staff were very friendly, the only fault I can find is that they do not employ enough staff, to ensure that they give a quick response to their patients needs.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 08 Aug 2016:
Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
Review submitted from a Postal Card by Sonia C (Daughter-in-law of Resident) on Friday 5 August 2016. Relates to July 2016.
A very pleasant and clean nursing home. Reception staff are very smiley and friendly. We found the nursing care workers very caring and supportive, nothing was too much trouble for our relative in her rime of need.
A cup of tea was always there if we wanted one on our visits and we enjoyed many of the entertainments with her. It made such a difference to us as a family knowing she was haappy
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Gillian W (Wife of Resident) on Thursday 12 May 2016. Relates to April 2016.
When we phoned to confirm death a foreign nurse unable to understand conversation. But otherwise all staff have been excellent while he was in their care.
How likely would you be to recommend Frethey House Care Home with Nursing? Likely
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Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 13 May 2016:
Thank you for taking the time to review Frethey House, we really appreciated your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities, including high quality nursing. We are sorry to hear you felt the nurse was unable to understand your conversation, especially at such a difficult time. At Frethey House, our care staff are trained to the highest standards and we are committed to providing the highest quality of care. We always welcome the opportunity to improve, and welcome any further feedback, should you have it.
Review submitted from a Postal Card by Paul H (Husband of Resident) on Thursday 14 April 2016. Relates to March 2016.
My wife had Parkinson's and narrowing arteries of the heart. My wife had no balance at all and everything had to be done for her. She was difficult insisting she could stand etc and consequently fall. She was very well looked after, patiently, kindly and efficiently. Encouraged to do things, we were listened to by staff, occasional lapses of communication but put right quickly. It felt right as a place.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Clare H (Daughter of Resident) on Friday 4 March 2016. Relates to February 2016.
Staff were very kind and attentive to mum and to relatives, at a very difficult time. They were open and honest, keeping us abreast of any difficulties mum was having. They were also very accommodating to visiting dogs/families etc. The place is pleasant, light, airy and had a nice atmosphere. Well run and cheerful.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by KNFH (Daughter-in-law of Resident) on Thursday 10 December 2015. Relates to November 2015.
My mother-in-law was cared for during the last weeks of her life at Frethey House. She had a lovely room with a pleasant view. She was treated with the care and kindness at all times. She was never allowed to be in any pain and all her needs were speedingly attended to. There were plenty of staff available and all residents were treated with kindness and respect. I would unhesitatingly recommend Frethey House.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by John L (Son of Resident) on Thursday 3 December 2015. Relates to November 2015.
My mum came to Frethey House on a recommendation from a friend, who had had a very positive experience there. She very much felt it was the right choice for her offering her a place of friendliness and safety. She felt she was listened to by the staff regarding any comment she has on her care and acted upon them. My mum always spoke highly of all at Frethey House who came into contact with her and as her family we always felt welcomed and reassured at all times. We are really grateful that she was able to end her days in the care of Frethey House. Thank you.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Website Submission by Jane D (Sister of Resident) on Thursday 22 October 2015. Relates to September 2015.
We looked at several nursing homes before choosing Frethey. What made Frethey stand out when we visited was the friendly calm but efficient atmosphere. The way the residents were being talked to and the interaction of the staff with the residents. My brother moved into Frethey in June 2014. The staff soon got to know him, his likes and dislikes and above all else his sense of humour. We visited frequently and to hear the laughter coming from his room was brilliant. My brother had Motor Neurone disease which is a progressive, limiting illness that threw up a lot of challenges along the way. I always felt that the staff were very aware of the changes that the illness brought and supported my brother's choices. I always knew that I could talk to the manager and her staff no matter how busy they were. She is a very hands on manager who gives and gains respect from her staff. My brother and my family built up some wonderful relationships with the staff. My brother died in September 2015 and we will be forever grateful to the care team for the support and care they gave to my brother. The staff are what makes Frethey so good.
How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely
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Review submitted from a Postal Card by Tracy M (Daughter of Resident) on Friday 24 July 2015.
The care we received for my father was excellent. I have no hesitation in recommending or using this care home again. All the staff are helpful and polite and always attended brilliantly to my fathers needs.
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Bed Vacancies
posted 09 Apr 2018
Please call 0808 223 5505 for further information about current Bed Vacancies at Frethey House.
February 2018
November 2017
Recipient: Caring Homes Group
Date: Friday 17 Nov 2017
April 2017
December 2016
Recipient: Caring Homes Group
Date: Thursday 15 Dec 2016
November 2016
Recipient: Caring Homes Group
Date: Tuesday 29 Nov 2016
Recipient: Caring Homes Group
Date: Friday 25 Nov 2016
Recipient: Caring Homes Group
Date: Wednesday 16 Nov 2016
February 2016
June 2012
Job Title: Home Manager
Description:
I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
There are currently no Care Home Idol entrants who have performed at Frethey House Care Home with Nursing
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