
The care staff and management are all excellent.Gloria B(Partner of Resident/Service User)

I feel really relieved and reassured, to know that dad is in a safe placeVicky R(Daughter of Resident/Service User)

Her health has definitely improved since she has been at FretheyPeter A(Son of Resident/Service User)

The care staff and management are all excellent.Gloria B(Partner of Resident/Service User)

I feel really relieved and reassured, to know that dad is in a safe placeVicky R(Daughter of Resident/Service User)

Her health has definitely improved since she has been at FretheyPeter A(Son of Resident/Service User)

Located in a rural location just to the west of Taunton, Frethey House provides residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.
Set in a beautiful converted Victorian building on two acres of gardens and beautiful rolling countryside, residents can enjoy quality facilities including cosy lounges, an activity room and a hair salon. Each bedroom is tastefully decorated, some with...
Care Provided by Frethey House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Frethey House for full pricing details and T&Cs.
Contact Frethey House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Helen Oliver (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (10)
Visiting
- Offer 100% visiting time flexibility. Family and friends are able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.
Frethey House Reviews (51)
Frethey House has a Review Score of 9.1 (9.142) out of 10, based on 7 reviews in the last 2 years.
Over all time Frethey House has 51 reviews.
Even though my mum was only at Frethey House for three months, she received more kind care than she received in eighteen months at another care home. Sadly, Covid did us no favours. The staff and manager at Frethey House are wonderful! Sadly, mum rarely took part in any activities - her own choice.
Sadly, my father had a very unhappy respite stay at Frethey House, and, whilst this was certainly partly due to his state of health at the time, there were several issues and concerns which I raised with the company subsequently. In spite of assurances to the contrary, I have not received a reply (other than acknowledgment of receipt) to my emails. It is disappointing, to say the least, and does not reflect well on the company's mission statement or their alleged ethos of care.
The home has a friendly and relaxed atmosphere and the staff are always welcoming and greet me with a smile. At Christmas time we were invited to join in and given a three-course meal and a glass of wine. Because the resident was unable to get up - a table was laid up in her room, complete with Christmas crackers.
The staff are always very cheerful and helpful at whatever time of day I visit. The home is always very clean with no nasty smells.
Very pleased with all-round care received for mum who has been there 10 weeks. This included Christmas when the staff made the special effort of setting up a festive dining table for us relatives in her room (as she was bed-ridden) so that we could share a Christmas meal. A lovely surprise and very good meal with service. Staff always polite and welcoming whatever the time of day. They speedily action any requests. Accommodation light and airy and super lounge/activity room.
My father has been a resident in this care home for several months. I could not recommend Frethey House and would strongly suggest that you read the recent CQC Report in advance of any visit. Frethey House has such an appalling CQC Report ("Requires Improvement" in all key areas) for a reason and, from here, you can make your own mind up and make the most appropriate choice of Care Home. Thereafter! In their favour, I cannot be derogatory about most of the staff on the 'shop floor' as most work their socks off to aid the residents and that is its only worthwhile bonus and the reason for 'Excellent' below.
The staff here are extremely caring. The registered nurses are attentive and the care assistants are extremely kind and experienced. We would recommend this home.
My husband came in for respite. The staff are excellent, friendly and very caring. I have no complaints and if my husband needs more care I will recommend he comes here.
Though my mother was only in the home for three weeks she was treated with the utmost respect and given very personal care. It seemed that nothing would be too much trouble, even when I took her on a wheelchair tour of the grounds. She was always treated as a person right to the end. I also appreciated the hospitality and cheerful staff on my visits and I liked the open all hours atmosphere, especially towards the end when I stayed overnight. The staff showed great support and compassion at the end too. I do not think Mum could have been in a better place for her last weeks.
Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We were very privileged to be...
Lovely care home, spacious day room with lovely views of the garden. Caring, attentive and helpful staff who keep the residents happy and comfortable. I couldn't think of a safer, nicer place for my Aunt to stay.
Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the...
Since being here I have found all the staff to be very caring and gentle. They are often working under pressure and pulled in all directions, but do their best to see to our needs as soon as possible.
Thank you so much for your review it is very much appreciated and we will continue to ensure that you enjoy your stay at Frethey House.
Rooms - chipped paint on skirting boards - stains on the carpet, door frame, wallpaper peeling above the radiator. This has been reported but was told update is going ahead.
Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide. We pride ourselves on providing...
My Mum had a short stay at Frethey House before she died. I have to say it was such a lovely home. The staff are full of care and compassion and go that extra mile to make the resident and family welcome. The open hrs to visit are great as I worked shift work. My mum was very happy here. She was well looked after and always dressed, clean and cared for. I spent ages trying to decide where to send her as she wasn't able to make that decision. If you are in the same position then I can't recommend the home enough. In her last few days and hours, the staff made sure she died with care, love and dignity. A wonderful place in lovely grounds with great staff.
She and we were immediately felt welcome. In her short stay at the home she was always treated well by the staff. My family were looked after by the staff by chatting, providing refreshments and explaining issues. My mother was also treated with respect and with courtesy.
I travelled a long distance to visit him at weekends, visiting was a pleasure, Frethey House is conveniently located close to the M5 motorway and Taunton Hospital.
The buildings and gardens are well maintained, the surrounding countryside is pleasant and parking spaces always available.
The security is good, partly because the care home is located down a country lane, further, there is a pin code used to enter the building.
The management and nursing staff were very friendly, cheerful and patiently guided the family through both major and minor decisions relating to my father's care. I felt that without exception, the staff had my father's best interests at heart.
The nurses managed feeding via a PEG tube, they had this down to a fine art, in order to avoid aspiration of vomit into the lungs, this kept my father out of the hospital for protracted periods.
The staff went out of their way to make me feel welcome during visits.
In summary, I warmly recommend Frethey House Care Home.
My brother was admitted to Frethey House on 31st May 2016 and had to receive complex care due to Dysphagia following a second stroke in hospital. He subsequently had to be fed via a G-peg tube and suffered aspiration pneumonia a number of times as a result. The staff at Frethey House responded rapidly to these unfortunate episodes and due to their care and diligence enabled my brother to survive for a year. I cannot recommend them enough for the kindness and dignity afforded to him when there was little hope of recovery.
The care, dedication, warmth and professionalism displayed by all staff at Frethey House was truly outstanding. The two nurses who were most closely involved with dads care surpassed even those high standards. Frethey House was then represented at dad's funeral by two of these staff members, this speaks volumes. We are very, very grateful.
Dad is always nicely shaven and tidy - even his bushy eyebrows are under control! The activities co-ordinator works hard each day to engage the residents and external entertainment comes in frequently. Family visiting always welcome, nutrition excellent. Regular relatives meetings.
The staff became more like family, they knew us by name and when ever you visited anyone you asked knew where he was, they would always find time to spend with dad and have a few jokes. There was always something going on to entertain the residents and even the residents needing more care were involved in everything.
It was more like a hotel and I would have been quite happy to spend a week there myself.
I was very happy with the standard of care which my mother received while she was living at Frethey House. The staff treated her with unfailing kindness, respect and compassion. The atmosphere in the home is welcoming and friendly and the staff are both caring and professional. I could not have asked for a better nursing home for her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 October 2020Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Frethey House.
Accreditations
There are no accreditations posted yet for Frethey House.
Meet the Team (1)

As the Home Manager at Frethey House Nursing and Residential Home in Bishops Hull in Taunton, I believe that our residents should receive the highest quality of care possible.
The team and I endeavour to always maintain this high quality of care, and we also like to make every day memorable for each resident.
Working at Frethey House is a true privilege. We are lucky enough to enjoy stunning views across the Somerset Countryside, views of a beautiful courtyard garden, which is always full in the Summer with our residents. The home has a wonderful, friendly atmosphere, thanks to both the caring team and the cosy surroundings.
I always aim to lead by example, involving myself in the day-to-day life of our community as well as making Frethey House a happy place in which we live and work. It is wonderful to see the smiles on residents' faces every day. I have worked in care since 2009, and I have self-directed my education to degree level, incorporating a degree-level leadership and management qualification in Health and Social Care. This knowledge has highlighted to me key ways in which I can support the team to get the best out of themselves, whatever their role, and I ensure that everyone I work with gets the chance to develop professionally if they so choose.
At Frethey House, we are one big family, and everything we do is from the heart. One of our colleagues is just celebrating 20 years at Frethey House (it was about 30 in total, and she left to have her child). We treat the people living in our community as individuals, understanding their choices, wishes and dreams and making a difference to their lives every day.
It is very important to us that they feel valued and respected, as their experiences and life stories are of value to us all.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frethey House to verify any information. View our terms and conditions. Frethey House has an Enhanced Service -more info.