The Orchards

Orchard Lane, Crewkerne TA18 7AF
Review Us
9.6 67 Reviews
  • The Orchards, Crewkerne
The Orchards Nursing Home is a modern purpose-built care home located in the centre of Crewkerne.

The Orchards forms part of Amica Care Trust, a not-for-profit organisation which strives to provide exceptional care and support to people and their families.

The home has 45 bedrooms and provides round-the-clock nursing care. All rooms are ensuite and have telephone and television points. The spacious and airy bedrooms can be personalised with the residents’ own furniture to create a home-from-home environment. Within the home, there are comfortable lounge areas and a light dining room. The outside areas offer large secure gardens, ideal for an outdoor stroll.

Regular organised activities and outings are available to residents. The activities team particularly enjoy celebrating special days, where family and friends are welcome to attend. The town centre is just a short distance away with a variety of shops and restaurants.

The Orchards also offers a day care and respite care services. Call now or directly send a message to the home team to book your visit.
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Care Provided by The Orchards

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1810
  • Self-Funded Residential Dementia Care: £1210 – £1810
  • Self-Funded Nursing Care: £1350 – £1950
  • Self-Funded Nursing Dementia Care: £1350 – £1960
  • RESPITE Self-Funded Residential Care: £1210 – £1810
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1810
  • RESPITE Self-Funded Nursing Care: £1350 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1950

Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs. Fees do not include hairdressing, chiropody, newspapers etc.

These prices are only a guideline, please contact The Orchards to find out the exact price for your requirements.

Contact The Orchards to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Orchards to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jon Tiller (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (45)

Visiting

  • The home welcomes visitors throughout the day at times that suit the resident, and also encourage visitors to dine with loved ones at a small charge for the meal.
    The home prefer that visitors do not stay late into the evening or night unless loved ones are unwell and need comfort and support

Parking

  • There are allocated parking spaces around the back of the home and disabled parking spaces outside the entrance to the home

The Orchards Reviews (67)

9.6

The Orchards has a Review Score of 9.6 (9.638) out of 10, based on 13 reviews in the last 2 years.
Over all time The Orchards has 67 reviews.

Overall Experience
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Reviewer Connection to The Orchards
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Total of 67, showing 1-20
Review from E V (Sister of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved to The Orchards in Crewkerne in July this year. The whole experience since he has been there has been nothing but positive for him and the family. Through all the kindness and understanding of all the staff, my brother settled in well and he has since made friends there, and fostered
happy connections with the team. He has enjoyed the social events and outings, and loved attending the Memorial Day service most recently. He is also engaging in the activities at the Orchards and getting a lot from these. The Orchards staff are always welcoming and friendly, and engage well with questions by family members. They all do their best to help and ensure things run smoothly for my brother. My brother also really enjoys the food at The Orchards and very much likes the view his bedroom window over the playing fields. He loves watching the weekend sport! In all, his experience since being there has been entirely positive.
Reply from Christelle Johnstone, Marketing and Communications Manager at The OrchardsThank you so much for taking the time to share such a heartfelt review. We are delighted to hear that your brother has settled in so well at The Orchards and that his experience since joining us in July has been so positive. Your kind words about our staff mean a great deal to us. The team works hard to be welcoming, attentive, and reassuring for both residents and their families, and feedback like yours is incredibly appreciated.
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Review from Michael D (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was worried about putting my mother into care, would she be looked after? Would she be happy? Well after a look back over her last ten months at The Orchards I can answer "YES!".
I really am happy for her to be in their care. When ever I drop in to see her, she is well dressed, warm and
cared for in warm comfortable surroundings.
Reply from Keren Wilkinson, Chief Executive Officer at The OrchardsThank you for your kind words about the care your mother receives, our team work hard to ensure that residents are well cared for and have everything they need, I will be sure to pass your comments onto the team. Please do speak with Jon if you feel that we can improve further, all feedback is very valuable to us as we are constantly striving to improve our services.
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Review from K D (Friend of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall no complaints about the care given. However I was not impressed to find breakfast dishes still in resident's room late afternoon. Also residents in lounge unable to have afternoon hot drinks due to lack of cups and only one member of staff in the lounge with several residents. Appreciate may
be short staffed but .
Reply from Keren Wilkinson, Chief Executive Officer at The OrchardsThank you for taking the time to send in a review, these reviews are very valuable to us, please be reassured that we will look into the comments you have made and ensure that we address any improvements that we can make from your feedback. Please be assured that the home is always fully staffed, we will never compromise on staffing levels; however, the can be occasions when residents who are not in the lounge area require support from our team resulting in a reduced staff presence in the communal areas. There is always one staff member present and they can call for helps if required.
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Review from Karen C (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to everyone at The Orchard nursing home,
Dad was a resident there for 2 months and in that time he received the best care,
The manager Ruth and her care team were all amazing, Dad was so very happy and relaxed and very much enjoyed the food.
Sadly dad passed away with later stages
of vascular dementia,
We all really appreciate the care dad received.
Reply from Ruth O'Dea, Home Manager at The OrchardsDear Karen, Thank you so much for such a lovely review. It was our pleasure to be able to get to know Dad and support him during his stay with us and we miss him very much.
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Review from Janet W (Wife of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed physical and mental help in the last few months of his life and we we were lucky enough to find The Orchards, a beautiful home of such very high standards. A visit at any time by family or friends was always met with a warm welcome by every member of staff on duty and we always knew
that my husband had received the very best care and attention they could give. The staff were there for us at the end and we will always be grateful for their sympathy, comfort and support. He could not have been in a better place.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your lovely review, it was an pleasure and honor to support your husband here at The Orchards and we will greatly miss him. I will be sure to pass on the comments you made to the rest of the team.
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Review from Evie P (Friend of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was privileged to have spent some quality time at The Orchards today. The true sense of belonging and homeliness made you feel instantly welcomed. The first thing I noticed was the authentic bond between the staff, where their enthusiastic and caring attitude for each other was mirrored in the care
for their residents. Set in a quiet spot in Crewkerne and surrounded by a naturally beautiful area - this setting ticked the right boxes for being able to provide everything our loved ones deserve.
Reply from Ruth ODea, Home Manager at The OrchardsDear Evie, Thank you for such a wonderful review, the team were so happy to read your kind words. We are very passionate about providing quality care and being a homely environment, this is something we continue to strive to maintain. We look forward to welcoming you into The Orchards again soon
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Review from Susan G (Wife of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchards has been the anchor my husband needed after a very distressing and terbulant period. The caring, dedicated staff always take time to chat to him on familiar subjects and have gone out of their way to make him feel safe and cared for. He is very content and enjoys their warm, friendly company.
Many are local which he can relate to and makes him feel more at home.
With patient encouragement, he can now walk again using a frame, which hadn't been the case for many months in hospital and a temporary care home. This has boosted his self esteem and trust in his carers immeasurably.
The room is clean, cosy with a pleasant outlook and staff are always at hand. The food is extremely good with varied choices each day. There is a wide selection of activities which he enjoys but also has quiet times to relax when he wishes.
I can't praise enough the outstanding effort and warmth which runs throughout the home. I am so thankful my husband has settled here. It is truly a very special place and has helped me to come to terms with the massive adjustment of separation after many happy years of companionship. Our thanks to you all!
Reply from Ruth ODea, Home Manager at The OrchardsDear Susan, Thank you for such a lovely review, it is a true privilege to support your husband he brings many hours of laughter to the team and has a wonderful singing voice. I am sure the team we be over the moon with the kind words of your review. Once again thank you for taken the time to complete this.
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Review from L W (Granddaughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved from the hospital to this care home, all I can say is every time I went to see my nan, the home was clean and very welcoming to visit her and she was always happy right up until the end of her life and all the staff were so pleasant and helpful.
Reply from Ruth O'Dea, Home Manager at The OrchardsIt means a great deal to us that you have left us a review, thank you for the kind words and appreciation to the team.
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Review from E S (Great-granddaughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team was amazing when my nan moved into the care home, looked after her and made sure everything she needed was there and when she became poorly. The service was amazing with refreshments and food, the support for the family was incredible and I will be forever grateful for looking after my
grandma.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for taking the time to review us, we really appreciate the kind words and I will pass this on to the team.
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Review from Michelle P (Granddaughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved to The Orchards just before Christmas after being in hospital for a few weeks. She has settled very well and seems so happy every time I visit. The staff are all so lovely, making you feel so welcome and at home. It is always so clean and tidy and I would like to say a heartfelt thank you
to each and every one of the staff.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you Michelle for taking the time to complete a review and the lovely comments, I will share these with the team.
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Review from Richard M (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent the latter years of her life at The Orchards. The care she received was exemplary. The staff have always been attentive and responsive. During the Covid period, The Orchards was professional and secure but always aware of the need for personal interactions. In difficult times, The Orchards
maintains an amazing standard.
Reply from Ruth O'Dea, Home Manager at The OrchardsDear Richard,
Thank you so much for the review, I will share your kind words with the team. It has been a pleasure supporting Mum and her wit and smile is very much missed by us all here at The Orchards.
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Review from Victoria B (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in The Orchards for over a year. She has Parkinson's and has mobility problems. The care she has received is first-class. She settled in very well and quickly! She is very happy there and comfortable. She joins in the activities and social occasions she wants to but is not pressured
into anything. She likes the staff and they are always friendly with her and she enjoys the banter. The room is nice and she has been able to decorate it the way she wants. Any issues we have raised about her health or care have been taken seriously and dealt with. Everyone seems to work as a team and staff, residents and family all feel part of the community.
Reply from Ruth O'Dea, Home Manager at The OrchardsDear Victoria,
Thank you so much for taking the time to review The Orchards, I will pass your comments across to the team who will be so pleased to hear the lovely comments you have made. We really do enjoy the banter with Mum, she is a joy to support.
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Review from Simon K (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother has been a resident at The Orchards since August 2021.
Since the very first visit to inspect - mid-Covid - prior to Mum's admission; through Mum's acceptance, induction and her resettlement, right up to the present date, I cannot fault her care or the staff or the manner in which
this genuine 'oasis' of care and consideration undertake their daily duties.
Daily life at The Orchards is not without its issues and each one is met with a professional attitude and solutions expedited in accordance with current health directives. I can only hope that when my time comes, that such an establishment is still obtainable.
The staff greet my mother and me by name and those that perhaps do not know my name are equally in respect of both Mum's needs and my own. Always ready to share a laugh whenever appropriate to lighten the mood and also to equally deal with serious matters as they arise.
The staff (admin, nursing and homemakers) make my mother and I feel valued.
Reply from Ruth O'Dea, Home Manager at The OrchardsHi Simon, thank you for such a lovely review, we appreciate you taking the time to complete this. It is a pleasure to support both you and your mum at The Orchards, I will certainly pass on your praise and kind comments to the team. We look forward to welcoming you into the home again soon.
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Review from Katie J (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude to The Orchards for caring so beautifully for dad. He was not the easiest of characters at times due to his dementia, however, the amazing staff always treated him with respect, patience, and much kindness. They also had a giggle with him which would have meant so much
to him, and being sweet enough to take him to a rugby match to watch and a trip around town to buy a tasty treat.


To the end they were there not only for dad but for us too, holding our hands until the end. We are forever grateful.

Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your kind words and praise for the team I will be sure to pass these comments on.
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Review from Danny W (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad, who has dementia, has been at the Orchards since January 2023. The love and care he has received has been exceptional. Truly amazing. I have also been so very touched and taken with the love and affection that families and visitors receive too. Nothing is a problem if you need something. I know
dad has been hard work, and everyone was so tolerant and patient while he took some time to settle in. I am constantly grateful. It feels like home.
Reply from Ruth O'Dea, Home Manager at The OrchardsIt has been our absolute privilege to support dad, we have spent many hours with him entertaining us and making us laugh with his great sense of humour. Thank you for your kind words I will be sure to share them with the team.
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Review from Nicky G (Daughter-in-law of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law has been at the home for a short while and in that time all the staff have been amazing, couldn’t have wished for better. Mum became palliative and not only was mum cared for we were too. The staff were so gentle and caring right upto when she left the home
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your review and kind words, these will be passed on to the team here at The Orchards.
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Review from Tessa B (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband always seems clean and comfortable, and I find all the staff that I see are friendly and helpful. I think that he now sees it as his home.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your review, we appreciate you taking the time to complete this.
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Review from Alyson T (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in a caring, clean and friendly environment. That gives me peace of mind for which I am truly grateful. My mother’s health has improved greatly since being moved to The Orchards. Thank you all at The Orchards for being kind, compassionate and happy.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your review, such lovely comments. We are very pleased to hear that you feel Mum is doing so well with us here. I will pass your comments on to the team.
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Review from Lynn H (Niece of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure visiting my Aunt. To know she is well cared for and the staff always helpful and friendly.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for taking the time to write a review of your experience. Your kind words are very much appreciated by the team here at The Orchards.
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Review from P B (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after. She is clean and comfortable and likes the care staff. Visitors are treated well, and staff are very accommodating.
Reply from Ruth O'Dea, Home Manager at The OrchardsThank you for your review, we are glad you have had such a positive reception on your visits and this has been shared with the team. We look forward to seeing you soon.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for The Orchards is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for The Orchards is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for The Orchards is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Jon

Jon Tiller

Job Title: Acting Home Manager Joined: 2018

Jon has worked in the care sector for over 15 years in various disciplines, including dementia support, Mental Health, and elderly care. Jon has achieved levels 2 and 3 in care and is currently working toward level 4 to progress to level 5.


Throughout his career, it has remained important to Jon to support those he cares for by improving and maintaining independence and the emotional well-being benefits that being independent can achieve. Jon strives to work alongside colleagues to encourage individuals to reach their potential.


It is important to Jon that a care home is welcoming with a sense of fun and joy - and a family atmosphere.


Jon enjoys all genres of music and toured the UK with his band. He likes to travel and seek new experiences that world cultures can offer.

Elly

Elly Wilkins

Job Title: Home Administrator Joined: 2019

Elly joined Amica in 2019 bringing with her a background in administration and customer service.


The main thing that Elly loves about working at The Orchards is the strong, hard-working and fun team, together with the honour of getting to know and support all the lovely residents and their families.


Outside of work Elly enjoys spending time with her family and labrador Lily. She also enjoys gardening and reading.

Kerry

Kerry Harris

Job Title: Senior Activities Coordinator Joined: 2008

Biography to Follow

Frequently Asked Questions about The Orchards

What types of Care is The Orchards registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Orchards have?

There are 45 Single Rooms.

What are the Facilities & Services at The Orchards?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Orchards to the centre of Crewkerne?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

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