The Orchards

Orchard Lane, Crewkerne TA18 7AF
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9.6 67 Reviews
  • The Orchards, Crewkerne
The Orchards Nursing Home is a modern purpose-built care home located in the centre of Crewkerne.

The Orchards forms part of Amica Care Trust, a not-for-profit organisation which strives to provide exceptional care and support to people and their families.

The home has 45 bedrooms and provides round-the-clock nursing care. All rooms are ensuite and have telephone and television points. The spacious and airy bedrooms can be personalised with the residents’ own furniture to create a home-from-home environment. Within the home, there are comfortable lounge areas and a light dining room. The outside areas offer large secure gardens, ideal for an outdoor stroll.

Regular organised activities and outings are available to residents. The activities team particularly enjoy celebrating special days, where family and friends are welcome to attend. The town centre is just a short distance away with a variety of shops and restaurants.

The Orchards also offers a day care and respite care services. Call now or directly send a message to the home team to book your visit.
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Care Provided by The Orchards

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1810
  • Self-Funded Residential Dementia Care: £1210 – £1810
  • Self-Funded Nursing Care: £1350 – £1950
  • Self-Funded Nursing Dementia Care: £1350 – £1960
  • RESPITE Self-Funded Residential Care: £1210 – £1810
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1810
  • RESPITE Self-Funded Nursing Care: £1350 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1950

Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs. Fees do not include hairdressing, chiropody, newspapers etc.

These prices are only a guideline, please contact The Orchards to find out the exact price for your requirements.

Contact The Orchards to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Orchards to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jon Tiller (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (45)

Visiting

  • The home welcomes visitors throughout the day at times that suit the resident, and also encourage visitors to dine with loved ones at a small charge for the meal.
    The home prefer that visitors do not stay late into the evening or night unless loved ones are unwell and need comfort and support

Parking

  • There are allocated parking spaces around the back of the home and disabled parking spaces outside the entrance to the home

The Orchards Reviews (67)

9.6

The Orchards has a Review Score of 9.6 (9.584) out of 10, based on 11 reviews in the last 2 years.
Over all time The Orchards has 67 reviews.

Overall Experience
  • 47
  • 18
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Date Published
  • 67
  • 5
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  • 11
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Reviewer Connection to The Orchards
  • 18
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  • 9
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 67, showing 61-67
Review from June S (Respite Resident) assisted by family/friend published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a comfortable fortnight with kindly staff. I've very limited sight so rely on my husband to read and write for me.
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Review from P F (Son of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family are very pleased with the care and treatment of my mother. Your nursing home is very clean and tidy, much better than other places we have seen.
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Review from Chris R (Grandson of Resident) published on 4 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a distressing period for all involved when it comes to picking a Care Home for a member of your family as it's usually the last important decision you can take for a relative. Reviews can often play quite an important part in this which is why I want to share our recent experience. It was a last
minute thing with my Grandmother having to leave her home and go into full-time care as her condition was changing by the day. From the moment my Mother had the initial tour of The Orchards she was put at ease and felt there was no need to look any further. From the time my Grandmother arrived and throughout the 5 weeks she was there all the staff from the management to the Nurses and Carers provided an excellent level of care, nothing was too much trouble. As a family, it has helped us tremendously knowing that the right decision was made and my Grandmother was in the best possible place and had such caring and dignified end of life care. Thank you all very much.
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Review from Ann Elizabeth B (Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a very close friend to a resident at The Orchards Nursing Home. On the 17th of October, she invited two friends down from Sussex. We were all welcomed by the staff and had lunch with the resident. We were very well looked after by all, and especially by the activities co-ordinator, who looked after
us for lunch and was very professional.
We had a lovely meal and nothing was too much trouble. This gave my friend a very big lift, and they felt much better for it, made all the difference. Also a big thank you to the manager and the lady in the office - which is very well run.
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Review from Ken S (Husband of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My observations are now based upon the continued care, kindness and medical attention shown to my wife over two years and nine months tell me that The Orchards is very good. I have alternated my selections of the "options" concerned that to put excellent for them all might look like exaggeration. My
wife is settled, comfortable and well nourished. I happily dine with her there frequently. The nursing is excellent and there is no hesitation when necessary to visit or call in the GP. I am always kept fully informed of any medical situation. The GP response in Crewkerne is excellent too. "Gold standard indeed."
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Review from Stephen G (Relative of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the care home where my aunt resides is a nice home, just a couple of things I noticed when I came and visited my aunt yesterday.
1) One button the lift console was missing.
2) Lack of cups/beakers in visitors lounges for people to have tea of coffee.
Reply from Keren Wilkinson, Director of Operations at The OrchardsThank you for the time you have taken to provide us with feedback. I hope that you felt able to inform the person in charge on the day you visited your aunt of the concerns that you have mentioned, I will certainly follow this up. I would be very grateful if you would contact the Home Manager to discuss the issues you have with the care and support as you have rated this as poor. We are always looking to improve our service and therefore would like to understand what the issues were. Many thanks
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Review from Geoffrey P (Husband of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention. Nothing is too much trouble. Staff all well trained, caring and considerate in what can be a trying environment. Interesting Christmas activities.
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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for The Orchards is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for The Orchards is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Orchards is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jon

Jon Tiller

Job Title: Acting Home Manager Joined: 2018

Jon has worked in the care sector for over 15 years in various disciplines, including dementia support, Mental Health, and elderly care. Jon has achieved levels 2 and 3 in care and is currently working toward level 4 to progress to level 5.


Throughout his career, it has remained important to Jon to support those he cares for by improving and maintaining independence and the emotional well-being benefits that being independent can achieve. Jon strives to work alongside colleagues to encourage individuals to reach their potential.


It is important to Jon that a care home is welcoming with a sense of fun and joy - and a family atmosphere.


Jon enjoys all genres of music and toured the UK with his band. He likes to travel and seek new experiences that world cultures can offer.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orchards to verify any information. View our terms and conditions. The Orchards has an Enhanced Service - more info.