Brendoncare Froxfield, Marlborough, Wiltshire
Brendoncare Froxfield, Marlborough, Wiltshire
Brendoncare Froxfield, Marlborough, Wiltshire

Brendoncare Froxfield is located in a small village located on the main Hungerford to Marlborough road, and has all the convenience of a purpose-built home while the attractive gardens, surrounding Wiltshire countryside and neighbouring 17th Century Almshouses lend it charm.

This specifically designed nursing home caters for 44 residents and has a small unit caring for the mentally frail. Residents are able to live independent, happy and fulfilling lives.

Group: Brendoncare Foundation

Person in charge: Karen James (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 44

Rooms with ensuite WC: 9

Weekly Charges Guide: (These prices are only a guideline, please contact Brendoncare Froxfield to find out the exact price for your requirements.) Nursing Care Single £828 – £928 (These prices are only a guideline, please contact Brendoncare Froxfield to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brendoncare Froxfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Nov 2017

Nursing and dementia care

Reviews

8.4 Brendoncare Froxfield has a Review Score of 8.4 (8.391)

The Review Score of 8.4 (maximum of 10) for Brendoncare Froxfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Brendoncare Froxfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.914 for Brendoncare Froxfield is calculated as follows: ( (53 Excellents x 5) + (5 Goods x 4) ) ÷ 58 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.477 Points relating to the number of positive Reviews for Brendoncare Froxfield is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brendoncare Froxfield?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brendoncare Froxfield

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My father-in-law came here from North Yorkshire for respite care. He had previously had a bad experience in a care home. He noticed the difference immediately and looks very happy at Brendoncare.

How likely would you be to recommend Brendoncare Froxfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Karen James, Home Manager at Brendoncare Froxfield responded to this review on 25 Oct 2017:

Many thanks for your review of Brendoncare Froxfield and your kind words.

My wife and I were very impressed when we visited last week. We had visited once before and were impressed then. The atmosphere was very welcoming and friendly and the home had a clean and bright aura. The decor was bright, homely and comfortable too. The staff were very helpful and caring.
Lunch had been booked for us by a relative and this was very good in every respect. A visitor was playing the piano in the room adjacent to the dining room and the other residents were being treated to a splendid recital. Brilliant!

How likely would you be to recommend Brendoncare Froxfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Nikki Burke, Peripatetic Manager at Brendoncare Froxfield responded to this review on 21 Aug 2017:

Thank you for taking the time to send in your feedback and for your kind words. We wish you all the best.

When we first visited Brendoncare Froxfield we were struck by the love and personal care being given to each of the residents. It was not the cheapest residential care home that we visited nor the most luxurious. However, it was the one that we felt would care best for my mother's future care needs as she suffers from vascular dementia. Some day in the future my mother may require more specialist support and Brendoncare Froxfield has a wing for this purpose. Meanwhile, my mother has her own private bedroom and bathroom and is able to enjoy walking around the beautiful central garden, as well as reading in the comfortable lounge. Recently, she suffered a mild stroke and the personal care and attention was second to none. We cannot recommend Brendoncare Froxfield more highly.

How likely would you be to recommend Brendoncare Froxfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caroline Hedges, Marketing & Communications Officer at Brendoncare Froxfield responded to this review on 19 Sep 2016:

Thank you very much for your recent review. We appreciate your feedback and are very pleased to hear your positive comments. It is a pleasure caring for your mother. Kind regards.

My mother spent the last three months of her life in the Brendoncare Froxfield home. I simply cannot fault the care and attention she was given during this time. Without exception, every member of staff seemed to have only the best interests at heart the whole time. They were also extremely warm and friendly towards my mother and myself (and I was a visitor most days). I am so grateful she spent the last few days of her life in their superb care and wouldn't hesitate to recommend the home.

How likely would you be to recommend Brendoncare Froxfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elaine Warriner, Marketing and Communications Manager at Brendoncare Froxfield responded to this review on 26 Aug 2016:

Thank you so much for the kind donation to Froxfield in memory of your mother. You are always welcome to visit us and we wish you all the best.

The care, sensitivity and efficiency of all the staff was totally exceptional. There is not one single element of criticism one would raise. Genuinely lovely people all who want to help in every way. Nothing was too much trouble and all times the concern for the patient was the highest priority. A truly humbling experience - many thanks.

How likely would you be to recommend Brendoncare Froxfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elaine Warriner, Marketing and Communications Manager at Brendoncare Froxfield responded to this review on 07 Jul 2016:

Thank you very much for taking the time to review the care received by your mother-in-law at Brendoncare Froxfield. We really appreciate the feedback. With best wishes to you and your family.

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