Goatacre Manor Care Centre

Goatacre Lane, Calne SN11 9HY
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9.9 82 Reviews
  • Goatacre Manor Care Centre, Calne
Situated in the picturesque hamlet of Goatacre in Wiltshire, Goatacre Manor offers residential and nursing care. Care is available for people aged 65 and older.

The home is set within a beautifully refurbished Grade II listed building which boasts impressive views of the surrounding gardens and countryside. Accommodation consists of spacious, comfortable communal lounges and well equipped, furnished bedrooms, each with en-suite facilities.

Residents can enjoy a range of activities at Goatacre Manor.

The team of friendly and experienced staff strive to deliver high-quality care in a warm and homely atmosphere ensuring that the needs and values of each resident are respected at all times.

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Care Provided by Goatacre Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Other Care Provided
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care
  • Palliative / End of Life Care
  • Stroke

Good to Know

  • Owner
  • Goatacre Manor Care Ltd
  • Person in charge
  • Stephanie Gould (Registered Manager)
  • Admission Criteria
    • Private and Social funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Goatacre Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,313 – £1,470
    • Self-Funded Residential Dementia Care £1,313 – £1,470
    • Self-Funded Nursing Care £1,313 – £1,470
    • Self-Funded Nursing Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Dementia Care £1,313 – £1,470

  • All our fees are flexible to meet the needs of each individual resident.
  • (these prices are only a guideline, please contact Goatacre Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are following Government Guidelines to ensure COVID Restrictions are in place.


  • Parking

  • Parking is available.


Goatacre Manor Care Centre Reviews (82)

Total of 82, showing 81-82
9.9

Goatacre Manor Care Centre has a Review Score of 9.9 (9.910) out of 10, based on 13 reviews in the last 2 years. Over all time Goatacre Manor Care Centre has 82 reviews.

Overall Experience

  • 65
  • 17
  • 0
  • 0
  • 0

Date Published

82
4
5
13
69

Review from Mrs P (Granddaughter of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather had such a wonderful stay at Goatacre that he has actually decided that he would like to become a permanent resident and I can see why! His room was tastefully decorated, the staff were all fantastic, friendly and helpful and the food was excellent. Due to my Grandfathers condition he
hadn't left the house in a while and had only really been speaking to immediate family. However whilst at Goatacre he formed friendships with a few of the other gentlemen and that friendship was actively encouraged and supported by staff and management. My grandfather was given back his independence and this meant the world to him. I would like to thank the manager and his team for making my grandfather smile again!

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Review from Michael S (Son of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Goatacre following a hospital admission after a road accident he had made his mind up that he did not want to eat or drink but the staff who could not have been more caring tried their very best to get him to have at least something. He was very reluctant to except any care
but this did not stop the staff from looking after him in a kind and caring manner so that he was kept comfortable at all times his wishes were always respected as a family we were very grateful for all the effort the staff put in to try and help him regain his health but he had made his mind up that he did not want this. When he passed away he could not have received any better care he was treated with great respect and dignity and as a family this was a great comfort. The care does not stop once someone has died as we received a call from the funeral directors to say how well our father had been treated when they collected him this surely shows what caring is all about and Goatacre do this extremely well.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Goatacre Manor Care Centre is calculated as follows: ( (141 Excellents x 5) + (14 Goods x 4) ) ÷ 155 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Stephanie Gould

Job Title: Registered Manager

Joined: 2020

Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.


She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.


Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.


More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.


Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.


Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.