Goatacre Manor Care Centre

They made a very difficult time into a very special time for us all.

Our family are very thankful to all the staff for all their kind care both to my brother and I received when there.

My late husband was a resident for end of life care following his battle with cancer. The welcome and friendly support of wonderful staff made this awful time more bearable. Nothing was too much trouble for the senior manager, nursing staff and carers. My husband was given a private out of the way room so we could have space and private family time before he passed away. The only small criticism I have is that to access my husband we had to meander through numerous corridors and elderly residents, most of which had dementia, we found this uncomfortable especially as my husband was young in this place.

My father was admitted to 'Goatacre Manor Care Centre' towards the end of his life, spending only a month in their care. He was admitted at very short notice, when as a family, we became unable to continue to care for him at his home. From the day of his admission, we found attitude and care at the home to be excellent and we know that my father was as happy as possible over the time he had there.

My wife was diagnosed with lung cancer in 2011. Despite partial left lung resection and chemo the cancer appeared in the lymph glands and then secondary in bones. Home care became impossible and we were really lucky to obtain an en-suite room at Goatacre Manor. The staff were marvellous, so kind and considerate. My sons and I ensure that at least one of us were there all the time. The help we received was wonderful. Thank you Goatacre.

Taken into care at 'Goatacre Manor Care Centre' by ambulance direct from hospital in very poor condition. Unable to use my legs or feet through extreme pain (arthritis). Over the next three months vary caring physiotherapists and staff enabled me to move my legs over the edge of the bed, gaining confidence more with help into an armchair. From there the 2 physiotherapists arranged for me to use the physiotherapy pool and then moving onto take a few steps with a zimmer frame. Brought home in August by nurse and physiotherapists. Now with the help of my registered carer and son, I am learning to walk again.

My elderly mother received first class care during the 10 months stay at this nursing home. She was treated with compassion, kindness and affection. The initial cosy, homely atmosphere which greeted one, continued during her stay. First floor rooms looked out on to rural views and pretty gardens and lawns. I liked the home from home atmosphere created by caring, humorous staff. Also the food choice was good.

I first came to Goatacre Manor for a rest after my condition worsened after a few days here it felt like home and I decided to stay on a permanent basis. The staff are all so friendly and helpful and no request is ever too big. They let me personalise my room with whatever I liked. I find chewing difficult now. So the food is prepared specially so I can still enjoy my meals. It's like a home away from home.

This was the first time we have used Goatacre Manor. My husband was very happy with his short break there especially the helpful staff. He was treated with respect and we will be using Goatacre again when we need more respite care.

Whenever I visited my Grandmother (who was recently a resident at Goatacre Manor Care Centre) I always found her to be happy, and very well cared for. The staff did a wonderful job of taking care of my Grandmother and were always really attentive to us family members. The home is in beautiful rural surroundings in a lovely building, and I wouldn't hesitate in recommending this home to others. Keep up the good work!

I cannot express how happy I am with the love and care that my family friend has received. He is so much happier living somewhere he feels safe, loved and cared for. We are always made to feel welcome when we arrive for our visits to the home and the room is always clean and pleasant smelling. We are able to visit anytime of the day which is helpful with work commitments and we have even been able to join our friend for lunch.

Very friendly atmosphere and the quality of care is excellent. The staff are very welcoming and attentive and the food and facilities are very good. I regularly return for respite and I am returning again in June 2016.

Activities are getting better, I like the hydrotherapy and being in the pool. I like that the activities lady does activities for the individuals as well as group activities. As indicated I would recommend any one with nursing care needs to come here.

Mother went out with friends and went to Bristol one afternoon.

Each room is differently styled and decorated making them individual.

Although Mum chooses not to partake in activities there is always plenty going on and I am always welcome to make Mum her customary cup of coffee, whatever time I'm there!

My mum spent only a few months at the end of her precious life in safe loving and caring hands,they go beyond the normal and we as a family will never forget staff, carers who make Goatacre a very safe and caring place. It is hard looking for somewhere but walking into here you know the decision is the right one.

My son, who was 41, was there for end of life care. He asked to go somewhere quiet and lapped up all the attention he got from the friendly staff who went out of their way to make his last weeks as happy as possible. Nothing was too much trouble. As he slept a lot they brought him food whenever he wanted it and I was welcomed day and night.

My father seems like a different man since becoming a resident at Goatacre Manor Care Centre. His quality of life has changed completely, he has the twinkle back in his eyes which I thought I would never see again! The care and support he has been given by the nursing and care staff is exceptional. The Care Centre has a lovely homely feeling about it, and is always immaculate. If you happen to turn up at meal times, the food looks and smells absolutely delicious. The exterior setting is of course totally tranquil, and the view from Dad's window is going to give him immense pleasure, especially as he watches the seasons come and go. Right from the moment you walk through the door, you realize this is definitely a Care Centre with a difference - this is a home. I think, without a doubt, the Management and Staff should be very proud of what they have achieved at Goatacre Manor Care Centre.

My father moved to Goatacre last year after living alone for many years. He had always had an aversion to Care Homes and furiously resisted until he was told it was either that or a live in carer. After an initial week's Respite care (trial period), he insisted that he wanted to stay and that I should sell his flat (the trial became permanent immediately). During every visit we always saw that the staff and management went out of their way to look after him and he was always treated with dignity and respect.

The home was always kept clean (and so was my father) and all of the staff worked as a team to look after him. As his Parkinson's became worse, they dreamt up a solution of crash mats and pressure pads linked to the alarm system, so when he refused to stay in bed, all of the staff were aware and someone was with him before he managed to crawl away.

We looked at many homes in the area before finding this one and if we had to chose again, we wouldn't look elsewhere.