Goatacre Manor Care Centre

Goatacre Lane, Calne SN11 9HY
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9.7 82 Reviews
  • Goatacre Manor Care Centre, Calne
Situated in the picturesque hamlet of Goatacre in Wiltshire, Goatacre Manor offers residential and nursing care. Care is available for people aged 65 and older.

The home is set within a beautifully refurbished Grade II listed building which boasts impressive views of the surrounding gardens and countryside. Accommodation consists of spacious, comfortable communal lounges and well equipped, furnished bedrooms, each with en-suite facilities.

Residents can enjoy a range of activities at Goatacre Manor.

The team of friendly and experienced staff strive to deliver high-quality care in a warm and homely atmosphere ensuring that the needs and values of each resident are respected at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1313 – £1470
  • Self-Funded Residential Dementia Care: £1313 – £1470
  • Self-Funded Nursing Care: £1313 – £1470
  • Self-Funded Nursing Dementia Care: £1313 – £1470
  • RESPITE Self-Funded Residential Care: £1313 – £1470
  • RESPITE Self-Funded Residential Dementia Care: £1313 – £1470
  • RESPITE Self-Funded Nursing Care: £1313 – £1470
  • RESPITE Self-Funded Nursing Dementia Care: £1313 – £1470

All our fees are flexible to meet the needs of each individual resident.

These prices are only a guideline, please contact Goatacre Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Goatacre Manor Care Ltd

Person in charge

  • Stephanie Gould (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Social funding accepted
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (13)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • The home are following Government Guidelines to ensure COVID Restrictions are in place.

Parking

  • Parking is available.

Goatacre Manor Care Centre Reviews (82)

9.7

Goatacre Manor Care Centre has a Review Score of 9.7 (9.708) out of 10, based on 9 reviews in the last 2 years.
Over all time Goatacre Manor Care Centre has 82 reviews.

Overall Experience
  • 65
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Date Published
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Reviewer Connection to Goatacre Manor Care Centre
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Total of 82, showing 41-60
Review from A A (Niece of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very much home from home feeling when going into the home. Staff all very helpful and friendly. Very hard to get in touch with the manager as always in meetings. It took a week for the manager to reply to my telephone call.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Angela, Thank you for taking the time to comment. I was on holiday when you telephoned to discuss respite care and returned your call upon my return. In my absence the deputy managers are always available to chat or meet up.

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Review from Andy P (Son-in-law of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always caring, always attentive and it really feels like a care home with a capital C on care and capital H on home.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Andy, thank you for your kind comments. It is always a pleasure caring for your mother in law.

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Review from C O (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the standard of care my Dad received between August 2018 and Jan 2019. Staff were skilled and compassionate and we were given plenty of advice and support in the final weeks of his life. It made a huge difference and we will always be grateful for that at such a difficult time.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your comments. It was a pleasure caring for your father.

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Review from Anthea Y (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this care home welcoming, friendly and happy. Good food, warm, very clean, helpful and informative. Nothing is too much trouble, very happy staff, each and every one. Good/excellent nursing. Patient with residents. I cannot talk too highly of this wonderful place. The above comments are
not in any particular order.
I have been very worried about where mum would go but now I'm relieved and happy we have found this wonderful home for her.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Anthea, thank you for your kind comments. It is a pleasure caring for your mum.

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Review from Steph B (Granddaughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my grannie into a care home was a heartbreaking decision for my mum and I. Grannie has lived with my mum for approximately 15 years. She was diagnosed with Alzheimers approximately 5 years ago, she has been declining in her mental state, although physically she is very well. Goatacre is so welcoming,
grannie is kept entertained through the day by singing, dancing and the PAT dog, she interacts with the team and other residents. She hasn't fallen because they keep a close eye on her. I cannot remember the last time I slept so well without worrying about her.
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Review from Robert J (Friend of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and kindness that my friend receives on a daily basis. Thank you to the ream at Goatacre Manor Care Centre.
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Review from Sheryl H (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for a year now. Dad receives excellent care and his accommodation is clean and comfortable. All the staff and management are very caring and supportive. All meals are cooked there and are plenty of choices. I am happy in the knowledge that dad is safe and secure and he is
happy.
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Review from N A (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Goatacre Manor has provided excellent care for my mother who suffered devastating strokes two years ago. The nursing and care staff cannot be faulted. The genuine care and affection shown to my mother and myself was exemplary. Mum and I could have wished for nothing more.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Nicola,
It was a pleasure caring for your mum.

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Review from Judith V (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a permanent resident at Goatacre Manor in November 2018. He came to the care centre following a long stay in hospital. Initially, my sister and I were very concerned about moving him out of hospital, as at this time, he was very frail and suffering from vascular dementia. However, we
needn't have worried, as from day one he was well cared for and given his dignity. The staff were so very kind and couldn't do enough for him. We were extremely impressed by the standard of care and the attention they gave him. Importantly, for us the staff got to know my Dad in an extremely short space of time, understanding his likes and dislikes and treating with the upmost respect. My father sadly passed away in January 2019 but we were so grateful he died so peacefully at Goatacre Manor rather than in the hospital. After he died, my sister and I received wonderful support from all the staff at the home. We are so glad my father was able to spend his last few days around such kind, caring people.
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Review from Keith B (Grandson of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last year, I wrote how the awful experience of placing a loved one in care was made so much easier by the manager and the team at Goatacre Manor. This year, I write how, in those last moments, we were invited to stay in the onsite accommodation to be close by where we could stay by his bedside. Nothing
was ever too much trouble. To the manager, I just want to pass on our sincere thanks to you and the team.
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Review from Julian P (Friend of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day I first entered this Nursing Home, I knew that my friend with dementia was in a safe, professionally run and caring environment. All the staff I met were very pleasant and kept me well informed of my friends daily routine and progress. Subsequent visits reaffirmed that once again the staff
were very professional, friendly, cheerful and reassuring throughout my time at Goatacre Manor. I would certainly recommend this nursing home to anyone who finds they or their family and friends are sadly in need of looking after. A first class service delivered by a first class team.
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Review from J P (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have found a better place for Mother except at home, but we could not give her the help she needed.
Very nice and helpful staff. Looked after very well. Room a bit small but you can't have everything.
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Review from Julie B (Friend of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my best friend was only here for a week, she was treated with respect and dignity.
All the staff that I met were lovely, including kitchen staff and management. I would recommend this lovely place to anyone, the place was always spotless and clean, even the food was lovely.
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Review from Robert D (Son of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Goatacre Manor Care Home to recover from a stroke in July 2018. Sadly she passed away in September, but the care provided by the staff in the time she was there was second to none. She was always well looked after. Doctors appointments made and family informed. The staff were extremely
helpful and made us all feel confident in the care my mother received.
Reply from Steve Oswald, Manager at Goatacre Manor Care Centre

Dear Rob, Thank you for your kind comments.

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Review from Allison D (Niece of Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great uncle has been a respite resident of Goatacre Manor many times and I have to give praise to all staff, whether it be nursing, care, administration, housekeeping or management, they all work tirelessly to make sure my uncle is happy, content and well cared for.
He always enjoys his time at
Goatacre Manor, there are many social activities that he participates in and which he really enjoys. He has been taken out on day trips to local beauty spots and has enjoyed the occasional strawberry ice cream. The food is all home cooked and is locally sourced, which helps local businesses. My uncle had a spacious bedroom, which looked out onto the beautiful garden areas and when the weather was good, sat outside and enjoyed them. I have always found the care home to be well kept i.e. clean and very tidy.
I would have no hesitation in recommending this care home, it is truly excellent!
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Review from Rita F (Niece of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and staff enough for the care they are giving and showing my aunt. We last saw her in hospital and to see how much she has improved is remarkable. I was worried she wouldn't settle being an independent lady but she is so happy and content. Nothing is too much trouble for
the staff and they all have a happy disposition which reflects onto residents and visitors. We were able to spend the weekend with her as we were offered a flat due to the distance we had to come which was fantastic.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your kind comments. It is a pleasure caring for your Aunt.

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Review from Lisa S (Sister of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister spent the last 3 months of her life at Goatacre.
Everyone - whatever their job - was kind and supportive.
She was in some distress due to her condition and they did their best to make this time as comfortable as possible for her.
At the end, while we sat with her for the last 2 days, the
staff were exceptionally kind and sensitive with their discreet care and attention to detail, based on years of experience.
They made a very difficult time into a very special time for us all.
Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your kind comments. This is greatly appreciated by the team.

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Review from Patrick B (Brother of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent his last end of life 10 days at Goatacre Manor Care Centre. When visiting him at that time it was my experience to find a nice professional but very caring nursing home in which he looked after so well for his last days at this very difficult time.
I know that he was as happy and contented
at this time as any person can be in the circumstances at this very emotional time.
Our family are very thankful to all the staff for all their kind care both to my brother and I received when there.
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Review from K T (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late husband was a resident for end of life care following his battle with cancer. The welcome and friendly support of wonderful staff made this awful time more bearable. Nothing was too much trouble for the senior manager, nursing staff and carers. My husband was given a private out of the way room
so we could have space and private family time before he passed away. The only small criticism I have is that to access my husband we had to meander through numerous corridors and elderly residents, most of which had dementia, we found this uncomfortable especially as my husband was young in this place.
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Review from Richard B (Son of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to 'Goatacre Manor Care Centre' towards the end of his life, spending only a month in their care. He was admitted at very short notice, when as a family, we became unable to continue to care for him at his home. From the day of his admission, we found attitude and care at the
home to be excellent and we know that my father was as happy as possible over the time he had there.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Goatacre Manor Care Centre is calculated as follows: ( (94 Excellents x 5) + (14 Goods x 4) ) ÷ 108 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.838 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Stephanie Gould

Job Title: Registered Manager Joined: 2020

Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.


She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.


Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.


More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.


Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.


Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goatacre Manor Care Centre to verify any information. View our terms and conditions. Goatacre Manor Care Centre has an Enhanced Service - more info.