Goatacre Manor Care Centre

I find the staff very helpful and friendly. Nothing is too much for them and they take good care of my father. I have no worries about his care at Goatacre Manor Care Centre. I am always welcome and often invited for lunch. There are plenty of activities to keep the residents occupied and all are treated with respect, dignity and care.

My aunt is now into her second year of being at Goatacre Manor Care Centre. There continues to be a varied and increasing range of activities available that very much help to provide her with interesting and enjoyable experiences. I am looking forward to watching some cricket with her from the viewing gallery over the next few months as well as taking some train journeys in the new railway carriage! Aunt is on first name terms with all the excellent staff and enjoys the home cooking and the varied choice of the lovely food, some of which she has helped grow.

Thank you so much, it's so reassuring to know that Mum is in safe hands.

There isn't enough space to write all the wonderful things that I would like to say! The care home, surroundings, staff and volunteers are all just amazing. We have really enjoyed the quiz nights lately, a truly amazing atmosphere where we can all laugh and enjoy each other's company together.

Having had experience of both working in many care homes and having my father in care, I would have to say Goatacre is quite unique. It’s an independent home and has a very caring ethic. They even held a 'pub quiz' in the evening recently for resident's families and friends. It was a very enjoyable evening and a great success. Another bonus is my mother-in-law loves the food there, which is obviously really important. Thank you one and all.

We are greatly comforted by the way the staff look after all residents with such care, warmth and attention. My mother is so much better since she moved there over 2 years ago. There is a range of activities suited to a variety of interests. It is warm and comfortable. I would strongly recommend this care home.

I think the care home management and staff at Goatacre do a wonderful job looking after my mother. The home is always clean and tidy. They organise plenty of entertainment when possible. The garden area is much improved and they now have a vegetable garden.

This is a lovely care home. The staff are all excellent. The facilities have been upgraded recently and offer all that is needed plus more. The events and programmes that are continually provided, offer residents a wealth of opportunities to be involved with others and keep stimulus ongoing. Great place!

I am very pleased we chose to make Goatacre Manor Care Centre my mum's permanent home for the following reasons: the staff are kind, caring, gentle, well-selected and well trained. Whatever their role in the team they treat my mum with respect and recognise her individuality. Above all, they are prepared to listen to any concerns and work with relatives and service users to achieve best possible outcomes. The team there have remained outwardly cheerful and amenable despite the ever-changing demands of this long covid pandemic.

Such kind people throughout, very personable and helpful. Superb level of personal care and attention to detail. The whole place is immaculate and never smells of anything untoward. Lots of stimulation and beautiful gardens, which are carefully thought out to give everybody lovely natural views. Nursing staff are so efficient and on the ball with all levels of care. Administration is so well organised, and their receptionist always makes you feel welcome, and she goes out of her way to facilitate visits and families requests. This is the third home for my grandma, and we won’t be moving her again as we have struck gold! Thank you so much, everyone.

Overall really happy with the care my grandad receives.

Overall good care in regards to looking after the health and wellbeing of my husband.

My wife has been a resident for just over two years. From the outset, I have had confidence in the care that residents received at Goatacre Manor. The staff are diligent, meticulous in their care and consistently friendly and patient, even with residents who are challenging in their behaviour. The nursing staff are particularly careful in keeping me informed of changes in my wife's health.

Goatacre Manor Care Centre staff have taken great care of my mother over the past five years. Plenty of kindness, care, wonderful activities and food!

Excellent, as always.

Friendly and approachable staff who are all very helpful.

My father was a resident from August 2019 until he died in December. During this time, he received excellent care, and my mother and I always felt welcome there. His physical needs increased during his time there, and we felt the nurses and carers we incredibly kind. Sadly, he died during the night and we weren't given sufficient notice to get there, despite being only a 10-minute drive away. We haven’t heard from Goatacre since, which has left us feeling very let down - not even a phone call or condolence card from the home.

There seems to be an excellent team spirit that has helped considerably in the recent difficult days. We had huge appreciation of the previous manager and his ability to treat families with respect and assume that this will continue under the new manager who seems to have made a positive start (at the most challenging of times) but who we are yet to get to know.

Goatacre Care Home have looked after my great aunt for the last 4.5 years. She is very happy there, and all the staff are absolutely brilliant. They are kind, considerate and their attentiveness is second to none. I would definitely recommend Goatacre.

Though lockdown has been particularly difficult in not having face to face contact with the residents, I have been completely confident in the staff to make contact and update me about any issues.