
Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.
The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities....
Care Provided by The Westbury Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact The Westbury Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Theresa Chacko(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
The Westbury Care Home Reviews (93)
The Westbury Care Home has a Review Score of 9.0 (8.957) out of 10, based on 5 reviews in the last 2 years.
Over all time The Westbury Care Home has 93 reviews.
All the staff that attended to her were fantastic. They even took good care of myself and other family members as well. It gives me peace of mind to know my mother is so well cared for during both the day and night.
Overall, the home has such a lovely atmosphere and is always spotlessly clean.
Staff were caring, and the room was bright and airy. At Christmas they were amazing, and the Christmas dinner was superb.
I was in a lot of pain and frightened but the care and friendship from all the staff and residents have helped me such a lot. Thank you all.
It was very welcoming. The carers are exceedingly kind and thoughtful - lots of chats and laughs etc
My care here has been so caring and lots of kindness from all the staff - they listen, they are fun and I've enjoyed my stay here, we are also treated with great respect.
The icing on the cake was on my 90th birthday. They made a beautiful cake with candles and made such a fuss of me, and my daughter and son in law were able to stay most of the day. Thank you to everyone.
There is a very caring attitude at the home. My aunt was very hesitant to go anywhere but has settled here well and has been encouraged to have a sense of belonging.
Whilst she was still able to she has been to events put on in the lounge, including lovely sing a long sessions, some old and new tunes which everyone thoroughly enjoys.
She recently celebrated her 100th birthday and the staff, with special thanks to the staff for the amazing decorations and food, together with the photos, helped make it a lovely day for not only my aunt but the rest of our family who could attend on the day.
The staff are dedicated to making sure that everyone is cared for, not just looked after.
A good move on your part was the immediate replacement of the facility radiators.
This is a very happy home let's keep it that way!
The staff are generally caring. I had visited various local care homes prior to deciding to use The Westbury. My mother had broken her hip and failed to recover enough to remain independent. They look after her needs and will speak to me if there appear to be problems with her care.
My 92 year old mother broke her hip at the end of July. After two weeks in hospital, she was discharged to The Westbury for intermediate care. She was there almost 8 weeks until being discharged to home at the start of October. The care and treatment she received at the home was exemplary. As her son, with lasting power of attorney, I was kept fully informed of her progress and the liaison between the NHS employed occupational therapist and the representative of the social services worked really well.
I visited almost weekly during this 8 week period and at all times the staff were polite, courteous, caring and friendly. There was one very minor concern expressed by me at the beginning of my mother's stay and this was dealt with by the manager promptly and efficiently.
If my mother does end up full time in a care home and I, of course, hope she doesn't, I would have no hesitation in her going into The Westbury.
I am quite happy in my life here. I'm treated as a normal person. I chat to our carers who I can have a laugh with. If I don't feel well or having a bad day they help me through it. The food is very good, ample amount and something different every day.
Meals were of a high standard and served on time.
I was looked after extremely well and have made lots of new friends. Although naturally, I shall be pleased to get home, I shall miss everyone here.
Excellent nursing care very attentive and caring staff. Always cheerful. Attentive to relatives.
I have found the policy of nothing - not even basics like tissues - being supplied somewhat daunting after coming too far away from home to expect visitors to bring them.
I should have thought a small reserve stock on your part might make life a little easier
Such a negative approach is rather off-putting!
But thank you to all.
Thank you for taking the time to review our Home. We do hold a small stock of items such as toiletries and tissues in the event that a Resident may be in need and we will ensure that all staff are aware that this is available. Your feedback is valuable to us and will be shared with the team.
I cannot fault Westbury Care Home in any way. The staff are so caring and polite. You are treated with dignity as though you are one of their family. The meals are very good and the choice of menu is superb. The attention and care the staff give you are first class and with a smile on their face.
The accommodation was good with comfortable bed and facilities.
Excellent hairdressers and good activities. Would stay here again.
Very caring.
My mum has been in for respite/interim care after hospital. The staff have been very good, kind and cheerful.
Thank you.
Over Bank Holiday weekend my husband's foot looked red and we thought it might be infected or worse. The nurse called the 'out of hours' doctor who sent him to hospital for investigation. If the nurse had not acted promptly my husband might have been in great trouble. Overall we are very happy with all the care he receives. The food is good with a variety of dishes to choose. The social afternoons are enjoyable and we enjoy communion together. All the staff treat him with dignity and affection.
Bed Vacancies
1 Bed Vacancy
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for The Westbury Care Home.
There are no upcoming events for The Westbury Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: The Westbury Care Home
- 30 Jun 2022Recipient: The Westbury Care Home
Accreditations
There are no accreditations posted yet for The Westbury Care Home.
Meet the Team (1)

Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to do”
As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Theresa remarked:
“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”
Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.
Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.
If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
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