
Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.
The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities....
Care Provided by The Westbury Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact The Westbury Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Theresa Chacko(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
The Westbury Care Home Reviews (93)
The Westbury Care Home has a Review Score of 9.0 (8.957) out of 10, based on 5 reviews in the last 2 years.
Over all time The Westbury Care Home has 93 reviews.
The staff are very kind and lovely. Happy to help anytime.
I have always found the staff to be very considerate and helpful with all questions and details of my mum's care. A lovely run establishment, Mum is happy there and settled getting the care she needs for her remaining time with us.
Always clean and fresh. Management and staff are friendly and very helpful, nothing is too much trouble. Spacious lounge with a good range of activities. Covid protocols are followed to the letter to help keep everyone safe. Good parking too. Would certainly recommend it.
All staff are friendly, helpful and accomodating.
I am very, very happy for my husband to be in such a wonderful, loving and caring home. The staff are respectful and so very kind to both my husband and myself. He is spoiled to death and always clean, tidy and very happy. I can ask for no more than this and am just so thankful that I managed to get him into The Westbury.
Mother is being well looked after and seems happy and content.
Staff are very helpful and accommodating. Always happy to help with any queries. Covid precautions through the pandemic ensure safety of staff and residents.
A big thanks to all.
Staff have been exceptionally kind. They look after me and my husband well, even though I am not a resident. Garden looks beautiful.
Whilst our access to the care home is very limited, due to covid, our mum appears well cared for and the staff we do meet are all pleasant, friendly and appear very happy to assist her in any way they can.
My father is in the Westbury. I am very happy with the standard of care. The staff make it a priority to get to know the residents very well, all their likes and dislikes. They all make it a very happy place. Everyone works so hard - cleaners, kitchen and the interim manager is doing a very good job. The vibe in the home is one of a happy home. I am very pleased with the care that Dad gets and everyone will do their best to sort any concerns families may have.
My father-in-law has been looked after by the wonderful staff at The Westbury for around 4 years now. We have always appreciated their hard work and excellent care but today we were overwhelmed to see the bond the staff have with my father-in-law and we can tell he feels safe with them, which is massive reassurance for us, as his family. Today was my father in-law's birthday and despite him not being able to open his eyes much, they still made him a birthday cake and candles and sang to him. It was wonderful to see. If you are considering this care home for your loved one, then we can wholeheartedly say it’s the best place they can stay. Oh, and the gardens are absolutely stunning this year. So much effort has been made to make it such a bright and inviting place. Perfect place for the residents to relax. Oh, and visitors too, hee hee.
The staff at "The Westbury" are always professional and informative as to what is happening. They have kept residents and themselves very safe during this Covid-19 outbreak. Although it has been hard not seeing our relatives as much during the last 18-months, they have been well looked after by all.
I have been visiting my elderly neighbour at the home for over 2 years. I believe the management and staff care very much for the residents. My intimate knowledge of the home is limited but have always found the staff welcoming and they have looked after my neighbour very well despite the challenges they are sometimes faced with. Leaving ones home is never easy.
Very satisfied. The staff are very helpful and friendly. The nurses who we deal with the most are very friendly and keep us well informed, day or night.
The staff are kind and caring with my dad, but also with us visitors. Sometimes communication from management can be a bit slow, and there doesn't seem to be a welcome procedure to let the family know what the need to do to support and get things rolling.
Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current circumstances, responses may have been a little delayed at times while we prioritised resident care and...
My father-in-law has been a resident for six years until he passed away this month. Every care and attention was offered to him during his stay. Carers and staff all very friendly and helpful. I can say his stay was happy until the illness dampened his spirits.
Very well organised. Every precaution taken.
I cannot fault their operation at all, and I know my mum felt cared for by friendly and kind staff, and particularly found the hairdressing service very valuable.
I cannot thank you all enough for the gentle care you gave Mum at the end, we feel blessed to have had that quiet reassurance that all was well.
Bed Vacancies
1 Bed Vacancy
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for The Westbury Care Home.
There are no upcoming events for The Westbury Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: The Westbury Care Home
- 30 Jun 2022Recipient: The Westbury Care Home
Accreditations
There are no accreditations posted yet for The Westbury Care Home.
Meet the Team (1)

Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to do”
As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Theresa remarked:
“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”
Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.
Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.
If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
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