Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)
Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.
The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities....
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.
The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.
The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort - the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.
Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.
Loading travel time
Care Provided by The Westbury Care Home
Primary Care Categories
Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Eating Disorders
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 51 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Facilities
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Television point in own room
Residents Internet Access
Funding & Fees
Contact The Westbury Care Home to confirm what's included and get a personalised quote:
Please contact the home to organise an assessment with one of our experienced clinical leads.
The Westbury Care Home has a Review Score of 9.1 (9.096) out of 10, based on 6 reviews in the last 2 years. Over all time The Westbury Care Home has 94 reviews.
Review from Michael R (Son of Resident) published on 20 January 2022 Submitted via Postal Review Card•
Overall Experience
Excellent care given to my mum, despite the very difficult circumstances.
Excellent care given to my mum, despite the very difficult circumstances.
Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Carol C (Wife of Resident) published on 14 January 2022 Submitted via Postal Review Card•
Overall Experience
The staff are very kind and lovely. Happy to help anytime.
The staff are very kind and lovely. Happy to help anytime.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Son of Resident) published on 12 January 2022 Submitted via Postal Review Card•
Overall Experience
I have always found the staff to be very considerate and helpful with all questions and details of my mum's care. A lovely run establishment, Mum is happy there and settled getting the care she needs for her remaining time with us.
I have always found the staff to be very considerate and helpful with all questions and details of my mum's care. A lovely run establishment, Mum is happy there and settled getting the care she needs for her remaining time with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Son of Resident) published on 23 December 2021 Submitted via Postal Review Card•
Overall Experience
Always clean and fresh. Management and staff are friendly and very helpful, nothing is too much trouble. Spacious lounge with a good range of activities. Covid protocols are followed to the letter to help keep everyone safe. Good parking too. Would certainly recommend it.
Always clean and fresh. Management and staff are friendly and very helpful, nothing is too much trouble. Spacious lounge with a good range of activities. Covid protocols are followed to the letter to help keep everyone safe. Good parking too. Would certainly recommend it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronita W (Sister of Resident) published on 7 December 2021 Submitted via Postal Review Card•
Overall Experience
All staff are friendly, helpful and accomodating.
All staff are friendly, helpful and accomodating.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Wife of Resident) published on 1 December 2021 Submitted via Postal Review Card•
Overall Experience
I am very, very happy for my husband to be in such a wonderful, loving and caring home. The staff are respectful and so very kind to both my husband and myself. He is spoiled to death and always clean, tidy and very happy. I can ask for no more than this and am just so thankful that I managed to...
I am very, very happy for my husband to be in such a wonderful, loving and caring home. The staff are respectful and so very kind to both my husband and myself. He is spoiled to death and always clean, tidy and very happy. I can ask for no more than this and am just so thankful that I managed to get him into The Westbury.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael P (Son of Resident) published on 5 November 2021 Submitted via Postal Review Card•
Overall Experience
Mother is being well looked after and seems happy and content.
Mother is being well looked after and seems happy and content.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Daughter of Resident) published on 12 October 2021 Submitted via Postal Review Card•
Overall Experience
Staff are very helpful and accommodating. Always happy to help with any queries. Covid precautions through the pandemic ensure safety of staff and residents.
Staff are very helpful and accommodating. Always happy to help with any queries. Covid precautions through the pandemic ensure safety of staff and residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phyillis R (Daughter-in-law of Resident) published on 4 October 2021 Submitted via Postal Review Card•
Overall Experience
Staff always helpful. Whenever we ring or come for visits Mum in Law is always clean and seems happy enough. She likes all staff. We are looking forward to being able to visit her in her room again. (a bit of normal for her and us.)
A big thanks to all.
Staff always helpful. Whenever we ring or come for visits Mum in Law is always clean and seems happy enough. She likes all staff. We are looking forward to being able to visit her in her room again. (a bit of normal for her and us.)
A big thanks to all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Shirley D (Wife of Resident) published on 4 October 2021 Submitted via Postal Review Card•
Overall Experience
Staff have been exceptionally kind. They look after me and my husband well, even though I am not a resident. Garden looks beautiful.
Staff have been exceptionally kind. They look after me and my husband well, even though I am not a resident. Garden looks beautiful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W W (Daughter of Resident) published on 16 September 2021 Submitted via Postal Review Card•
Overall Experience
Whilst our access to the care home is very limited, due to covid, our mum appears well cared for and the staff we do meet are all pleasant, friendly and appear very happy to assist her in any way they can.
Whilst our access to the care home is very limited, due to covid, our mum appears well cared for and the staff we do meet are all pleasant, friendly and appear very happy to assist her in any way they can.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geraldine P (Daughter of Resident) published on 16 September 2021 Submitted via Postal Review Card•
Overall Experience
My father is in the Westbury. I am very happy with the standard of care. The staff make it a priority to get to know the residents very well, all their likes and dislikes. They all make it a very happy place. Everyone works so hard - cleaners, kitchen and the interim manager is doing a very good...
My father is in the Westbury. I am very happy with the standard of care. The staff make it a priority to get to know the residents very well, all their likes and dislikes. They all make it a very happy place. Everyone works so hard - cleaners, kitchen and the interim manager is doing a very good job. The vibe in the home is one of a happy home. I am very pleased with the care that Dad gets and everyone will do their best to sort any concerns families may have.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna J (Daughter-in-law of Resident) published on 17 August 2021 Submitted via Website•
Overall Experience
My father-in-law has been looked after by the wonderful staff at The Westbury for around 4 years now. We have always appreciated their hard work and excellent care but today we were overwhelmed to see the bond the staff have with my father-in-law and we can tell he feels safe with them, which is...
My father-in-law has been looked after by the wonderful staff at The Westbury for around 4 years now. We have always appreciated their hard work and excellent care but today we were overwhelmed to see the bond the staff have with my father-in-law and we can tell he feels safe with them, which is massive reassurance for us, as his family. Today was my father in-law's birthday and despite him not being able to open his eyes much, they still made him a birthday cake and candles and sang to him. It was wonderful to see. If you are considering this care home for your loved one, then we can wholeheartedly say it’s the best place they can stay. Oh, and the gardens are absolutely stunning this year. So much effort has been made to make it such a bright and inviting place. Perfect place for the residents to relax. Oh, and visitors too, hee hee.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V W (Daughter of Resident) published on 11 August 2021 Submitted via Postal Review Card•
Overall Experience
The staff at "The Westbury" are always professional and informative as to what is happening. They have kept residents and themselves very safe during this Covid-19 outbreak. Although it has been hard not seeing our relatives as much during the last 18-months, they have been well looked after by all.
The staff at "The Westbury" are always professional and informative as to what is happening. They have kept residents and themselves very safe during this Covid-19 outbreak. Although it has been hard not seeing our relatives as much during the last 18-months, they have been well looked after by all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Friend of Resident) published on 2 August 2021 Submitted via Postal Review Card•
Overall Experience
I have been visiting my elderly neighbour at the home for over 2 years. I believe the management and staff care very much for the residents. My intimate knowledge of the home is limited but have always found the staff welcoming and they have looked after my neighbour very well despite the...
I have been visiting my elderly neighbour at the home for over 2 years. I believe the management and staff care very much for the residents. My intimate knowledge of the home is limited but have always found the staff welcoming and they have looked after my neighbour very well despite the challenges they are sometimes faced with. Leaving ones home is never easy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay M (Wife of Resident) published on 23 June 2021 Submitted via Postal Review Card•
Overall Experience
Very satisfied. The staff are very helpful and friendly. The nurses who we deal with the most are very friendly and keep us well informed, day or night.
Very satisfied. The staff are very helpful and friendly. The nurses who we deal with the most are very friendly and keep us well informed, day or night.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R E (Daughter of Resident) published on 15 March 2021 Submitted via Postal Review Card•
Overall Experience
The staff are kind and caring with my dad, but also with us visitors. Sometimes communication from management can be a bit slow, and there doesn't seem to be a welcome procedure to let the family know what the need to do to support and get things rolling.
The staff are kind and caring with my dad, but also with us visitors. Sometimes communication from management can be a bit slow, and there doesn't seem to be a welcome procedure to let the family know what the need to do to support and get things rolling.
↩Reply from Julie Caygill, Hospital Liaison Team Administrator at The Westbury Care Home
Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current circumstances, responses may have been a little delayed at times while we prioritised resident care and...
Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current circumstances, responses may have been a little delayed at times while we prioritised resident care and wellbeing and would like to take the opportunity to thank you for your patience with this. Thank you for your comment regarding the welcome procedure - we would very much value a conversation with you to better understand what further information would be useful to new families joining us at The Westbury.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra D (Daughter-in-law of Resident) published on 10 February 2021 Submitted via Postal Review Card•
Overall Experience
My father-in-law has been a resident for six years until he passed away this month. Every care and attention was offered to him during his stay. Carers and staff all very friendly and helpful. I can say his stay was happy until the illness dampened his spirits.
My father-in-law has been a resident for six years until he passed away this month. Every care and attention was offered to him during his stay. Carers and staff all very friendly and helpful. I can say his stay was happy until the illness dampened his spirits.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean R (Daughter of Resident) published on 20 January 2021 Submitted via Postal Review Card•
Overall Experience
Very well organised. Every precaution taken.
Very well organised. Every precaution taken.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dave G (Son of Resident) published on 20 January 2021 Submitted via Website•
Overall Experience
The care given to my mum from when she entered The Westbury in April to when she passed away in November was excellent. The staff were very caring and looked after her really well. The communication with us in the family was also very good - we were kept informed of any developments and any queries...
The care given to my mum from when she entered The Westbury in April to when she passed away in November was excellent. The staff were very caring and looked after her really well. The communication with us in the family was also very good - we were kept informed of any developments and any queries were answered promptly and in detail.
I cannot fault their operation at all, and I know my mum felt cared for by friendly and kind staff, and particularly found the hairdressing service very valuable.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2026
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
1 Bed Vacancy
Posted: 27 October 2026
Please contact the Home for additional details.
News (0) & Events (0)
News
There are no news items for The Westbury Care Home.
Upcoming Events
There are no upcoming events for The Westbury Care Home.
Awards / Recognitions (2)
30 Jan 2026
30 Jun 2022
Accreditations
There are no accreditations posted yet for The Westbury Care Home.
Meet the Team (1)
Theresa ChackoJob Title Home ManagerJoined 2003
Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to...
Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to do”
As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Theresa remarked:
“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”
Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.
Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.
If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbury Care Home to verify any information. View our terms and conditions. The Westbury Care Home has an Enhanced Service -what an Enhanced Service includes.
