The Westbury Care Home

Warminster Road, Westbury BA13 3PR
Review Us
9.8 92 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.
Show The Westbury Care Home on the Map

Care Provided by The Westbury Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact The Westbury Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Westbury Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Theresa Chacko (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

The Westbury Care Home Reviews (92)

9.8

The Westbury Care Home has a Review Score of 9.8 (9.794) out of 10, based on 10 reviews in the last 2 years.
Over all time The Westbury Care Home has 92 reviews.

Overall Experience
  • 66
  • 26
  • 0
  • 0
  • 0
Date Published
  • 92
  • 1
  • 3
  • 10
  • 82
Reviewer Connection to The Westbury Care Home
  • 33
  • 15
  • 12
  • 6
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 41-60
Review from R M (Son of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to be very considerate and helpful with all questions and details of my mum's care. A lovely run establishment, Mum is happy there and settled getting the care she needs for her remaining time with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Son of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always clean and fresh. Management and staff are friendly and very helpful, nothing is too much trouble. Spacious lounge with a good range of activities. Covid protocols are followed to the letter to help keep everyone safe. Good parking too. Would certainly recommend it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronita W (Sister of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly, helpful and accomodating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane D (Wife of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very, very happy for my husband to be in such a wonderful, loving and caring home. The staff are respectful and so very kind to both my husband and myself. He is spoiled to death and always clean, tidy and very happy. I can ask for no more than this and am just so thankful that I managed to get
him into The Westbury.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael P (Son of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is being well looked after and seems happy and content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Daughter of Resident) assisted by family/friend published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and accommodating. Always happy to help with any queries. Covid precautions through the pandemic ensure safety of staff and residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phyillis R (Daughter-in-law of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful. Whenever we ring or come for visits Mum in Law is always clean and seems happy enough. She likes all staff. We are looking forward to being able to visit her in her room again. (a bit of normal for her and us.)
A big thanks to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley D (Wife of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been exceptionally kind. They look after me and my husband well, even though I am not a resident. Garden looks beautiful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W W (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst our access to the care home is very limited, due to covid, our mum appears well cared for and the staff we do meet are all pleasant, friendly and appear very happy to assist her in any way they can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geraldine P (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is in the Westbury. I am very happy with the standard of care. The staff make it a priority to get to know the residents very well, all their likes and dislikes. They all make it a very happy place. Everyone works so hard - cleaners, kitchen and the interim manager is doing a very good job.
The vibe in the home is one of a happy home. I am very pleased with the care that Dad gets and everyone will do their best to sort any concerns families may have.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna J (Daughter-in-law of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been looked after by the wonderful staff at The Westbury for around 4 years now. We have always appreciated their hard work and excellent care but today we were overwhelmed to see the bond the staff have with my father-in-law and we can tell he feels safe with them, which is massive
reassurance for us, as his family. Today was my father in-law's birthday and despite him not being able to open his eyes much, they still made him a birthday cake and candles and sang to him. It was wonderful to see. If you are considering this care home for your loved one, then we can wholeheartedly say it’s the best place they can stay. Oh, and the gardens are absolutely stunning this year. So much effort has been made to make it such a bright and inviting place. Perfect place for the residents to relax. Oh, and visitors too, hee hee.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V W (Daughter of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at "The Westbury" are always professional and informative as to what is happening. They have kept residents and themselves very safe during this Covid-19 outbreak. Although it has been hard not seeing our relatives as much during the last 18-months, they have been well looked after by all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Friend of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my elderly neighbour at the home for over 2 years. I believe the management and staff care very much for the residents. My intimate knowledge of the home is limited but have always found the staff welcoming and they have looked after my neighbour very well despite the challenges
they are sometimes faced with. Leaving ones home is never easy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay M (Wife of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied. The staff are very helpful and friendly. The nurses who we deal with the most are very friendly and keep us well informed, day or night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R E (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and caring with my dad, but also with us visitors. Sometimes communication from management can be a bit slow, and there doesn't seem to be a welcome procedure to let the family know what the need to do to support and get things rolling.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Westbury Care Home
Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra D (Daughter-in-law of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident for six years until he passed away this month. Every care and attention was offered to him during his stay. Carers and staff all very friendly and helpful. I can say his stay was happy until the illness dampened his spirits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean R (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well organised. Every precaution taken.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave G (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mum from when she entered The Westbury in April to when she passed away in November was excellent. The staff were very caring and looked after her really well. The communication with us in the family was also very good - we were kept informed of any developments and any queries
were answered promptly and in detail.
I cannot fault their operation at all, and I know my mum felt cared for by friendly and kind staff, and particularly found the hairdressing service very valuable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vickie B (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the Westbury Care Home for just under six weeks. The staff at Westbury not only looked after my mum with a huge amount of care and compassion but looked after the rest of the family as well, including my 90-year-old dad, where there was always an offer of a cup of tea, a biscuit and
a chat.
I cannot thank you all enough for the gentle care you gave Mum at the end, we feel blessed to have had that quiet reassurance that all was well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare E (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a recent time of bad illness, the care and understanding my mother received was second to none.
All the staff that attended to her were fantastic. They even took good care of myself and other family members as well. It gives me peace of mind to know my mother is so well cared for during both
the day and night.
Overall, the home has such a lovely atmosphere and is always spotlessly clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for The Westbury Care Home is calculated as follows: ( (99 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.98 Points relating to the number of positive Reviews for The Westbury Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 Oct 2025

Please contact the Home for additional details.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager Joined: 2003

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbury Care Home to verify any information. View our terms and conditions. The Westbury Care Home has an Enhanced Service - more info.