
Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



Very caring staff. My mum is very happyP D(Daughter of Resident/Service User)



The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.
The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities....
Care Provided by The Westbury Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact The Westbury Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Theresa Chacko(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
The Westbury Care Home Reviews (93)
The Westbury Care Home has a Review Score of 9.0 (8.957) out of 10, based on 5 reviews in the last 2 years.
Over all time The Westbury Care Home has 93 reviews.
Since arriving in 2018, my grandmother has received a high standard of care and support. Our family are so pleased that she is settled and happy. The staff are so positive and interested in her which is lovely to observe. My grandmother thoroughly enjoys the variety of activities and I'm sure these keep both her mind and body active. I think this is a strength of The Westbury. I really enjoyed watching the band with my grandmother at Christmas. I would highly recommend The Westbury Care Home to prospective residents.
Mum has been here for a year now, and we are happy that she has been well looked after. It's been a challenge for Mum moving from her home of almost 50 years, but she is comfortable and close to us, and we are able to visit easily. All staff have been friendly to us and have been accommodating.
I truly cannot fault the care my dear Dad received from the lovely, hard-working and friendly team at this care home for seven months until he sadly passed away there last night. He loved all the staff who were so caring and attentive towards him and he always appreciated everything that they did for him. They certainly helped make the last months of his life so happy and our family will always be grateful for this. Thank you so much.
The Westbury Care Home is a lovely place to stay. With beautiful garden areas at the front and to the rear. The staff are very friendly, professional, warm and welcoming. Our brother has settled in well and is making new friends. He is very happy with the care and support he receives. The food is excellent, with many choices to select from. We love visiting him and we are happy to leave him knowing how well his needs are being met and how content he is.
Mum is quite happy in the care home. It takes a lot to know she is cared for and I can relax knowing she is safe. Thank you to all the staff.
The staff are very friendly and helped Dad settle in and support him. It does not feel corporate but a very homely and secure environment. Residents are made to feel included and still have independence by a great team from managers, admin, nursing care staff, kitchen, maintenance and gardening staff. I feel confident that this is the perfect environment for Dad.
I am very pleased with the care my mother is receiving. She's been well looked after and she is enjoying her time being a resident. The staff working there, noticeably respect my mother and make her time staying there happy.
This is a short-stay placement for a family member following surgery.
Staff are friendly and welcoming.
Family member is happy and settled.
Staff have been kind, patient and professional in all aspects of care.
Thank you.
On behalf of my family, I would like to thank the manager and her team at The Westbury for their excellent and compassionate care of my father. The end-of-life care my father received was fantastic and as a family, we felt supported and involved. All the staff were wonderful, particularly the night team who cared for him on the night he passed away. As a registered nurse and Nursing Home Manager myself, I know good care and nursing when I see it and the staff at The Westbury provided this throughout my father's time there. We thank the manager and her team for all their support over the last few months. They are a credit to HC-One.
The staff here are all lovely and they really make you feel welcome, you can see that they care fully for my father and all the residents in the home. We celebrated our father's 85th birthday in the lovely garden and the staff treated us as part of the team and made a wonderful birthday cake for him. The family that were there, all really appreciate the kindness, effort and support not only for that day, but every day. When you leave to go home, you feel safe in the knowledge that your loved one is well cared for and you can walk away knowing you have nothing to worry about. The gardens look lovely, well cared for and inviting from the moment you pull into the car park and there is usually a resident enjoying them. All of the staff (even those behind the scenes) are lovely here, they make this home the lovely home it is today and they are a credit to the company. May it last for many more decades to come. Thank you everyone for looking after our father so well.
Very caring staff. My mum is very happy here. Areas and rooms are kept clean, lots of activities to get involved in or can just stay in room. Food - lots of variety and always smells good!
I would like to say a big thank you to all the staff at The Westbury, my mum spent 31/2 weeks there and Mum had the highest level of care. The staff were friendly, kind and compassionate and nothing was too much trouble. In Mum's final hours, I was supported and cared for as well. Many thanks to you all.
My wife was admitted to the care home eleven days ago for palliative care suffering from liver cancer. We have both been very impressed with the treatment and care she has received from all that have been caring for her well-being. Everyone has been very compassionate, devoted to their duties and made my wife very comfortable. No words can really sum up the respect we have for staff and management here. They are all worthy of the highest praise.
Staff amazing, even through Covid.
Kind, caring and even loving.
My friend seems to be well looked after. The staff are very friendly and helpful.
I would like to thank everyone at The Westbury Care Home for the care they gave to my wife in the last days of her life. The staff were excellent with the short time she spent with them. Everyone was caring and compassionate they were always at hand to ask any question I had and always kept me up to date with how she was doing if they were worried they would ring the out of hours Doctor and keep me informed of the outcome whatever the time. I can not praise the staff enough with the dedication and care they gave to my wife and to everyone else, I was allowed to spend as much time as I wanted with her and be with her till the end. I would like to say the staff go to the back and beyond for everyone that includes the family. I would like to say a very big thank you to all the staff. I would recommend this care home to everyone, thank you everyone you do a great job.
Thank you so much to all the team for the care and attention my grandmother receives. Each time I visit she is full of praise. It is reassuring for my family to know that she is in a warm, comfortable environment that she is relaxed and happy with.
I feel so very grateful that my mum is living at this care home. The staff are so helpful and nothing is ever too much trouble. To see my mum so happy and being cared for, means everything to me. Mum went on a trip to the garden centre with other residents and staff and had a smashing time. I would absolutely recommend this care home.
Lovely nursing home. My relative has been here for three years. Caring and helpful staff, very clean and they act on feedback. The team take the time to get to know their residents. Excellent communication with families. They have been consistently careful throughout the pandemic. Both myself and the family would recommend this home.
Excellent care given to my mum, despite the very difficult circumstances.
Bed Vacancies
1 Bed Vacancy
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for The Westbury Care Home.
There are no upcoming events for The Westbury Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: The Westbury Care Home
- 30 Jun 2022Recipient: The Westbury Care Home
Accreditations
There are no accreditations posted yet for The Westbury Care Home.
Meet the Team (1)

Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to do”
As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Theresa remarked:
“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”
Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.
Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.
If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbury Care Home to verify any information. View our terms and conditions. The Westbury Care Home has an Enhanced Service -more info.