The Westbury Care Home, Westbury, Wiltshire
The Westbury Care Home, Westbury, Wiltshire
The Westbury Care Home, Westbury, Wiltshire

The Westbury welcomes both older people and people over the age of 16 who are living with physical disabilities. It also provides care for those with Parkinson’s disease and offers convalescence, post-operative, palliative and respite care. A key carer is assigned to each Resident.

Purpose built and well equipped, this large home has a large garden and charming patio with seating as well as a sensory area. All the bedrooms have en-suite facilities and are tastefully decorated.

As well as freshly prepared nutritious meals, residents are always offered a lighter meal or cold option. Special occasions such as birthdays are always catered for.

A lively activities programme includes gardening, bingo, arts, and crafts as well as monthly themed events. Regular trips out are arranged throughout the year.

Group: HC-One

Person in charge: Eleanor Walton (General Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Westbury Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Westbury Care Home has a Review Score of 9.8 (9.763)

The Review Score of 9.8 (maximum of 10) for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Westbury Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for The Westbury Care Home is calculated as follows: ( (108 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 139 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Westbury Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Westbury Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Westbury Care Home has given me the best care of any hospital/home I have been in and I am very grateful to all staff I have been in contact with, day and night. Thanks everyone. I know that my family/visitors feel the same way.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Father was taken poorly at the end of September and admitted to Salisbury Hospital. He had 2 small strokes. After some time in hospital, he was sent to the Westbury for rehabilitation.

I could not have wished for a better place for my Dad to spend the last few weeks before going home. He has been looked after so well and made to feel so at home.
He is looking forward to going home tomorrow but will be sad to leave everyone behind.
The Westbury and ALL THE STAFF are really special. Thank you so much for all you have done for my Father.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 06 Dec 2017:

Thank you for your review and such kind words about our staff. I'm so glad to hear that your father has made a good recovery and is now going home. I'm sure he will be missed by all the staff as well.

My mother was very poorly when she entered the care home and with the excellent care of the staff, she recovered very quickly when we visit. It's really lovely to see her so happy and eating really well. The staff keep us well informed about any changes.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 05 Dec 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that your mother recovered quickly and that she is now happy and enjoying the food. It must give you peace of mind knowing that she is well cared for when you are not able to be there.

My father has been here since January 2016. We are pleased with all the care they provide here. The staff are so helpful and very kind to our father.
The activities are also very good. The staff who run this are so good.
Everyone is so helpful and keep us all informed of what is happening.
Full marks to this wonderful care home.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 09 Nov 2017:

Thank you for your review. I hope that your dad has settled well and that he enjoys the activities. It must give you such peace of mind knowing that you are kept informed of everything and that your dad is well cared for.

My experience is limited to less than 2 weeks only but this has been excellent. I am here to be made fit and go home and live on my own. There is no family to help but I am 96 and able mentally.

Once an internal upset is settled, I am relying on physiotherapy to strengthen me. The carers have been exceptionally kind and the encouragement of activities has helped considerably at this very difficult time of doubt.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 24 Oct 2017:

Thank you for your review. I'm sure that you will get your strength back in no time and I'm so glad that you are enjoying the activities. I hope that once you are better and go back home that you may consider coming back for a short respite stay with us at some time.

My mother is very happy at The Westbury Care Home. The staff are very caring and nothing is too much trouble. My mother's room is large so she has been able to bring some of her furniture and paintings which make her feel at home.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 25 Oct 2017:

Thank you for your review. I'm so glad to hear that your mother is happy and settled in our care. It is the little things like having your own things that make it more like your own home and more of a family atmosphere.

Mum has been in this care home since September 2016. We have always found the staff very friendly and helpful and always there to help with anything.

Staff always come to talk to mum and the activity lady always tries to include her in things.

Mum seems to enjoy being here.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 09 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The Westbury Care Home continues to make great progress. With the addition of new management, my mothers care is excellent with nothing being too much trouble. The food choices are excellent with a great variety of meals on offer every day, so good relatives love to stay for lunch too!

The activities have had a revamp providing entertainment every day keeping both relatives and residents occupied with fun, laughter, cheer and singing. All in all, mum is having a great experience and I can leave her knowing she is being well looked after and all her needs are catered for.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 18 Oct 2017:

Thank you for your review. I'm so glad to hear that your mother is well cared for and that she is enjoying the food and different activities on offer and that the relatives enjoy them also.

My mother went into Westbury home in September 2014. She passed away June 5, 2017. Through initial residential then full nursing, my mother always received the highest quality of care. All staff. Nurses, carers, cleaners, admin, management, volunteers. Everyone involved at Westbury looked after my mother with the highest standards of care, compassion, patience and not a little love. I cannot speak too highly of the standard of care received. I shall certainly recommend with confidence to anyone BUPA Westbury Care Home.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom M, Customer Service Administrator at The Westbury Care Home responded to this review on 09 Jun 2017:

Thank you for taking the time to share your experience.
Of course, you have our condolences but we are proud to have provided her with a high quality of care for as long as she was with us.

Cannot speak too highly of care, service and treatment. My 13 week stay, preparing for returning home, were sympathetically filled with physio help, exercises and advice, from very patient care staff and excellent meals. I am very grateful and would recommend this home to anyone.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at The Westbury Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

At all times the home was clean, fresh and welcoming. The staff were very kind, patient and thoughtful. The maintenance man was extremely prompt and helpful. Entertainment was provided. Christmas was a delight. The level of care and support to ensure enough progress to enable my mother in law to go home was outstanding. An enormous thank you to everyone.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our Aunty stayed in The Westbury after being discharged from Bath hospital. We found it to be a very nice home with caring and relaxed staff. Her room was comfortable and airy with everything she needed . The atmosphere was friendly and homely. We were always offered drinks whenever we visited. Our Aunty was an amazing and dignified lady and was treated this way at all times. Her wishes along with ours were always considered by the staff. From all we saw I would recommend this home.

How likely would you be to recommend The Westbury Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Westbury Care Home