Located in the bustling town of Westbury in Wiltshire, The Westbury is a friendly purpose-built care home, offering residential and nursing care, as well as care for younger adults with physical disabilities.
The Westbury is a large home with a landscaped garden and charming patio with seating as well as a sensory area. All the bedrooms have en-suite facilities and are tastefully decorated.
As well as freshly prepared nutritious meals, residents are always offered a lighter meal or cold option. Special occasions such as birthdays are always catered for.
A lively activities programme includes gardening, bingo, arts, and crafts as well as monthly themed events. Regular trips out are arranged throughout the year.
Group: HC-One
Person in charge: Eleanor Walton (General Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Parkinson's Disease
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 51
Rooms with ensuite WC: 51
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents
Latest Care Quality Commission* Report on The Westbury Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Westbury Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.702 for The Westbury Care Home is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 151 Ratings = 4.702
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.98 Points relating to the number of positive Reviews for The Westbury Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.2 Target = 0.980
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Westbury Care Home has a Review Score of 9.7 (9.682) from 13 Reviews
Review submitted from a Postal Card by Ruby L (Resident) on Tuesday 10 April 2018. Relates to March 2018.
I've been made very welcome from the beginning.
I've made one or two friends here.
I've enjoyed the food, it's good to have the activity sheets so I can see what's on, especially the exercises.
I also enjoy looking out into the garden from my room and the lounge and dining room.
How likely would you be to recommend The Westbury Care Home? Likely
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Review submitted from a Postal Card by C C (Resident) on Friday 19 January 2018. Relates to January 2018.
The Westbury Care Home has given me the best care of any hospital/home I have been in and I am very grateful to all staff I have been in contact with, day and night. Thanks everyone. I know that my family/visitors feel the same way.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Review submitted from a Website Submission by Linda W (Daughter of Resident) on Tuesday 5 December 2017. Relates to December 2017.
My Father was taken poorly at the end of September and admitted to Salisbury Hospital. He had 2 small strokes. After some time in hospital, he was sent to the Westbury for rehabilitation.
I could not have wished for a better place for my Dad to spend the last few weeks before going home. He has been looked after so well and made to feel so at home.
He is looking forward to going home tomorrow but will be sad to leave everyone behind.
The Westbury and ALL THE STAFF are really special. Thank you so much for all you have done for my Father.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 06 Dec 2017:
Thank you for your review and such kind words about our staff. I'm so glad to hear that your father has made a good recovery and is now going home. I'm sure he will be missed by all the staff as well.
Review submitted from a Postal Card by Pat B (Daughter of Resident) on Thursday 30 November 2017. Relates to November 2017.
My mother was very poorly when she entered the care home and with the excellent care of the staff, she recovered very quickly when we visit. It's really lovely to see her so happy and eating really well. The staff keep us well informed about any changes.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 05 Dec 2017:
Thank you for your review and kind words about our staff. I'm so glad to hear that your mother recovered quickly and that she is now happy and enjoying the food. It must give you peace of mind knowing that she is well cared for when you are not able to be there.
Review submitted from a Postal Card by P D (Daughter of Resident) on Thursday 9 November 2017. Relates to October 2017.
My father has been here since January 2016. We are pleased with all the care they provide here. The staff are so helpful and very kind to our father.
The activities are also very good. The staff who run this are so good.
Everyone is so helpful and keep us all informed of what is happening.
Full marks to this wonderful care home.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 09 Nov 2017:
Thank you for your review. I hope that your dad has settled well and that he enjoys the activities. It must give you such peace of mind knowing that you are kept informed of everything and that your dad is well cared for.
Review submitted from a Postal Card by John B (Resident) on Tuesday 24 October 2017. Relates to October 2017.
My experience is limited to less than 2 weeks only but this has been excellent. I am here to be made fit and go home and live on my own. There is no family to help but I am 96 and able mentally.
Once an internal upset is settled, I am relying on physiotherapy to strengthen me. The carers have been exceptionally kind and the encouragement of activities has helped considerably at this very difficult time of doubt.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 24 Oct 2017:
Thank you for your review. I'm sure that you will get your strength back in no time and I'm so glad that you are enjoying the activities. I hope that once you are better and go back home that you may consider coming back for a short respite stay with us at some time.
Review submitted from a Postal Card by Anne V (Daughter of Resident) on Tuesday 24 October 2017. Relates to October 2017.
My mother is very happy at The Westbury Care Home. The staff are very caring and nothing is too much trouble. My mother's room is large so she has been able to bring some of her furniture and paintings which make her feel at home.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 25 Oct 2017:
Thank you for your review. I'm so glad to hear that your mother is happy and settled in our care. It is the little things like having your own things that make it more like your own home and more of a family atmosphere.
Review submitted from a Postal Card by D R (Son of Resident) on Monday 9 October 2017. Relates to September 2017.
Mum has been in this care home since September 2016. We have always found the staff very friendly and helpful and always there to help with anything.
Staff always come to talk to mum and the activity lady always tries to include her in things.
Mum seems to enjoy being here.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 09 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Hayley R (Daughter of Resident) on Monday 2 October 2017. Relates to September 2017.
The Westbury Care Home continues to make great progress. With the addition of new management, my mothers care is excellent with nothing being too much trouble. The food choices are excellent with a great variety of meals on offer every day, so good relatives love to stay for lunch too!
The activities have had a revamp providing entertainment every day keeping both relatives and residents occupied with fun, laughter, cheer and singing. All in all, mum is having a great experience and I can leave her knowing she is being well looked after and all her needs are catered for.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at The Westbury Care Home responded to this review on 18 Oct 2017:
Thank you for your review. I'm so glad to hear that your mother is well cared for and that she is enjoying the food and different activities on offer and that the relatives enjoy them also.
Review submitted from a Website Submission by John P (Son of Resident) on Thursday 8 June 2017. Relates to June 2017.
My mother went into Westbury home in September 2014. She passed away June 5, 2017. Through initial residential then full nursing, my mother always received the highest quality of care. All staff. Nurses, carers, cleaners, admin, management, volunteers. Everyone involved at Westbury looked after my mother with the highest standards of care, compassion, patience and not a little love. I cannot speak too highly of the standard of care received. I shall certainly recommend with confidence to anyone BUPA Westbury Care Home.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Tom M, Customer Service Administrator at The Westbury Care Home responded to this review on 09 Jun 2017:
Thank you for taking the time to share your experience.
Of course, you have our condolences but we are proud to have provided her with a high quality of care for as long as she was with us.
Review submitted from a Postal Card by Freda M (Resident) on Monday 13 March 2017. Relates to February 2017.
Cannot speak too highly of care, service and treatment. My 13 week stay, preparing for returning home, were sympathetically filled with physio help, exercises and advice, from very patient care staff and excellent meals. I am very grateful and would recommend this home to anyone.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at The Westbury Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by J M (Daughter-in-law of Resident) on Friday 3 March 2017. Relates to January 2017.
At all times the home was clean, fresh and welcoming. The staff were very kind, patient and thoughtful. The maintenance man was extremely prompt and helpful. Entertainment was provided. Christmas was a delight. The level of care and support to ensure enough progress to enable my mother in law to go home was outstanding. An enormous thank you to everyone.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at The Westbury Care Home responded to this review on 03 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Jane and Brian B (Niece of Resident) on Friday 17 July 2015. Relates to July 2015.
Our Aunty stayed in The Westbury after being discharged from Bath hospital. We found it to be a very nice home with caring and relaxed staff. Her room was comfortable and airy with everything she needed . The atmosphere was friendly and homely. We were always offered drinks whenever we visited. Our Aunty was an amazing and dignified lady and was treated this way at all times. Her wishes along with ours were always considered by the staff. From all we saw I would recommend this home.
How likely would you be to recommend The Westbury Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Westbury Care Home