The Westbury Care Home

My mother was admitted to The Westbury Care Home in July 2025. She was there for 10 weeks until her death in September of that year. The staff were at all times friendly, helpful, caring and respectful towards Mum herself, and visiting family members and friends. We had previously tried out short periods of respite care for Mum at three other local care homes, but The Westbury Care Home was by far and away the best, and I would have no hesitation in recommending it.

Very well managed everything works as it should. Thank you all

The staff are all very cheerful and welcoming to the family at all times. They contact us on a monthly basis to make sure the family are happy with her care, and also ring when she is unwell. The family are confident that she is in the best place for her.

Very welcoming nursing home. Always greeted with happy carers/nurses/manager. Always welcomed to ask questions. Questions are always answered and explained fully. Everyone works professionally. It's very clean. Maintained lovely. Home cooked food is fantastic, always presented lovely.

An excellent retirement home. Management and administration staff are brilliant. The nursing team and care team on days and nights are second to none. Housekeeping and hotel services also excellent. Would not hesitate to recommend The Westbury Care Home.

We are truly grateful for the excellent care our father-in-law receives at The Westbury. The staff are compassionate, attentive, and treat him with dignity and respect. The environment is always clean and welcoming, making it feel like home. It gives us great peace of mind knowing he is in such good hands. Highly recommended!

From the moment my father arrived at The Westbury Care Home, the care has been exemplary. The staff are helpful, cheerful, respectful and communicative and liaise well with his doctor's surgery on his behalf. That was four months ago and my father has gone from strength to strength, has regained his appetite (he loves the food!) and tells us he feels safe and content and is treated with dignity. I have had to rearrange my visiting times in order that he can join in the activities, which is lovely!

My dad came to the care home from the hospital with weeks to live. He was bedbound and needed round-the-clock care with his Parkinsons and heart failure. The staff were friendly and caring with a few exceptions, while he didn't always enjoy the food they did their best for him. We did hope he would be put out in the chair more but that didn't really happen.

Help and kindness shown in sorting out hospital appointment transport for me and my daughter who accompanies me on day appointments at the hospital. Always a nice welcome back from care home staff on my return from hospital. Would love more contact with staff as I am mainly bedbound due to health condition, and not well enough to attend or enjoy the organised daily social events at the care home. Care home very cosy and clean.

The Westbury Care Home provided excellent care for our mum over the last fifteen months. All the staff were kind and considerate of her needs and also to dad whilst visiting. We can't thank them enough for the sense of reassurance we felt as a family whilst she was in their care.

My dad was a resident at the care home for just over a year. During that time he was treated with care and dignity by all members of staff. His family were always greeted with a friendly and professional approach and were always asked if needed anything, even just to talk. When the time approached my dad received end-of-life care and his wishes were followed when he died. The staff could not have done anything more to help ease any suffering or distress for us and I always felt the care given was like that of an extended family.

All the staff do a first-class job. My daughter is progressing with them despite her deafness. We are pleased that some sign language training has become standard which will help them. This will hopefully help her and anyone with hearing loss she could follow on. Your staff look after her very well. From all the family thank you.

Mum received the best possible care for the last seven weeks of her life. She was happy and comfortable throughout and died peacefully without pain or distress. I am very impressed and grateful for the quality of her care and the kindness shown by all members of the staff.

Since arrival in February 2023, Mum's health and awareness have improved immensely. From barely eating anything, she is feeding herself and eating regular meals albeit in small portions.

I recently came to your open day and had a great time spending quality time with mum violet Kemsley and your staff nothing is too much trouble for you it was a hard decision to put mum in your hands and as I was very poorly with my terminal cancer the decision was made with my brother sister in law and my 3 children to make the decision thankyou for all your care you give my mum Debbie eldridge

Appears to be a very good staff-to-resident ratio. Very good daily entertainment. Good quality of food. Nice, well-cared-for grounds.

We cannot praise all your staff enough for the excellent care they gave our mum whilst she was with you. The care at the end was all we could have wished for, towards Mum and towards us all. The Westbury Care Home is the best choice we could ever have made for Mum. Thank you so very much.

This home is second to none and the care my wife has received is first-class. The staff are brilliant and kind and nothing is ever a problem. One of the best homes I could wish for my wife. I cannot thank them enough.

I cannot fault this home, absolutely amazing. All the staff are lovely and go above and beyond for my mother. My mother is receiving an excellent level of care and respect. First-class care home!

The staff are really friendly and helpful. Nothing is too much trouble in caring for my mum.