The Westbury Care Home has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time The Westbury Care Home has 91 reviews.
Review from Elizabeth D (Friend of Resident) published on 7 April 2025
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5.0 out of 5
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Review from M E (Son-in-law of Resident) published on 5 March 2025
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5.0 out of 5
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Review from Susie C (Daughter of Resident) published on 14 October 2024
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5.0 out of 5
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Review from A M (Son of Resident) published on 4 July 2024
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5.0 out of 5
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Review from V A (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Westbury Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your Father did not have more opportunity to sit out in his chair. Having reviewed records and spoken with the team who supported him, it is apparent that although we always aim to tailor our care provision to the needs and preferences of those we support, on this occasion, we must prioritise their health and wellbeing and work in their best interests. The home team was most grateful for the card of appreciation you sent for the care, support and kindness shown to your Father whilst at The Westbury.
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Review from I C (Resident) assisted by family/friend published on 14 March 2024
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5.0 out of 5
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Review from S N (Daughter-in-law of Resident) published on 9 February 2024
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5.0 out of 5
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Review from Sue M (Daughter of Resident) published on 4 December 2023
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5.0 out of 5
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Review from Malcolm M (Father of Resident) published on 21 November 2023
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5.0 out of 5
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Review from Alan W (Son of Resident) published on 10 August 2023
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5.0 out of 5
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Review from Alison R (Daughter of Resident) published on 26 July 2023
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5.0 out of 5
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Review from Debbie E (Daughter of Resident) published on 21 July 2023
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5.0 out of 5
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Review from Mark W (Son of Resident) published on 20 July 2023
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4.0 out of 5
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Review from Yvonne B (Daughter of Resident) published on 20 April 2023
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5.0 out of 5
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Review from Malcolm S (Husband of Resident) published on 17 April 2023
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5.0 out of 5
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Review from Hannah S (Daughter of Resident) published on 17 April 2023
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5.0 out of 5
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Review from H B (Daughter of Resident) published on 4 April 2023
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5.0 out of 5
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Review from Dawn W (Daughter of Resident) published on 27 February 2023
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5.0 out of 5
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Review from James G (Grandson of Resident) published on 1 February 2023
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5.0 out of 5
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Review from P B (Son of Resident) published on 5 January 2023
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4.0 out of 5
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The Review Score of 9.8 (9.760) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.760 for The Westbury Care Home is calculated as follows: ( (120 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 22 Apr 2025
Please contact the Home for additional details.
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Job Title: Home Manager
Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire
What does ‘kindness’ mean to you?
“Kind care is the core of what we strive to do”
As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Theresa remarked:
“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”
Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.
Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.
If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
