Church View Care Home

Rainer Close, Stratton St Margaret, Swindon SN3 4YA
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9.6 47 Reviews
  • Church View Care Home, Swindon
Church View is situated on the outskirts of Stratton and is easily accessible by public transport. The purpose-built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best care possible.

The home welcomes relatives at any time and they are encouraged to take part in all the activities that take place in the home.

Church View has a highly trained staff team to support residents in all aspects of their daily living and offer a range of activities to suit most tastes.

All meals are freshly prepared on-site by the chefs and residents can choose from the menu daily, or an alternative should they wish. Drinks and snacks are widely available throughout the day and night.

The home has gardens which includes a summer house. There is an on-site cafe open for residents and visitors daily.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1545
  • Self-Funded Residential Dementia Care: £1000 – £1545
  • Self-Funded Nursing Care: £1000 – £1545
  • Self-Funded Nursing Dementia Care: £1000 – £1545
  • RESPITE Self-Funded Residential Care: £1000 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1640

All fees determined by outcome of assessment

These prices are only a guideline, please contact Church View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Fiona Bi-Walker (Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (6)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Operate open visiting times

Parking

  • Free on site parking

Church View Care Home Reviews (47)

Total of 47, showing 21-40
9.6

Church View Care Home has a Review Score of 9.6 (9.606) out of 10, based on 20 reviews in the last 2 years. Over all time Church View Care Home has 47 reviews.

Overall Experience

  • 29
  • 14
  • 3
  • 0
  • 1

Date Published

47
6
9
20
27

Review from H B (Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very attentive, caring and thoughtful, especially when I was particularly poorly in February this year.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you very much for taking the time to complete the review. Your lovely comments will be shared with the staff team.

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Review from G N (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum transferred from another care home nearly two years ago to Church View and all the family are very pleased with how she has settled there. The staff are very helpful and kind, the food and care given is very good.
Any concerns or questions from us are answered and dealt with and whenever mum has
been poorly we have been informed and we have noticed improvements with each visit which is very comforting. The home provides really good entertainment for the residents and they try to engage mum as much as possible.
Overall the home is satisfying all of mum's needs and we are very happy with both her care and her environment.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you very much for taking the time to complete a review for Church View.
I will of course share your comments with the staff team.

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Review from Elena Celia S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy at the home. She is a character and her food requests when she is The Resident of the day always make us smile and she is delivered whatever she requests. Thank you for all the love and TLC she receives from you all. We really appreciate all that you offer and do!

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you for taking the time to complete this review. I will share your comments with the team. We also look forward to hearing what your mum chooses as her resident of the day.

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Review from Lorraine C (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to when Mum passed, nothing was too much for the staff. Always had Mum's care at the foremost, which was first class in every aspect. Also, helped lots when Mum passed. There are no negatives for me, just loads of positives. Somebody was always on hand to talk to and treated
Mum as royalty.

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Review from R W (Resident) assisted by family/friend published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for over two years. Good access to family via iPad. One half of my family remains distant. Most of the home is more than adequate for my needs.

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Review from Sue P (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Church View Care Home for three years now, I have always been pleased with the care and attention that Mum has been given.

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Review from K W (Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff are so nice and I love the home.

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Review from Jacqui S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers were very good but unfortunately, communication was poor even though the home were told that I and my sisters have LPA for Health for our mum. I had a few occasions when I needed to speak to a nurse and to be honest I found one of them rather rude. Mum enjoyed the activity sessions and we
were pleased that these were taking place as mum is very unsure of herself and introvert so mixing with other residents was a big step forward for her. Sadly the same can't be said for her mobility. We did stress when she was brought in that we wanted walking to be encouraged. Also since being in the home she has suffered from extreme diarrhoea which no one seemed to be worried about. Mum has had problems with this for a while but nowhere near the state she is in now. We did speak to a nurse about our concerns and were told she'd have a sample done but we heard nothing more. At our request mum was given a certain diarrhoea medication, but only one a day which did nothing as she should have had one after every bout.

Reply from Tracy Ferrier, Manager at Church View Care Home

Many thanks for taking the time to complete the review. Feedback is very important to us. We would be more than happy to speak to you regarding the above and the correspondence we had with family and the care plan in place.

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Review from L B (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provider cares for my dad. The staff is very helpful and caring. The staff do an excellent job and their caring skills are excellent. The care home staff support the residents.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you for the kind review. I will share this with the staffing team.

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Review from Jan (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diagnosed in September 2019 with a terminal illness and given 2 weeks to live, we chose Church View Nursing Home for my Mum's palliative care, because the Manager met us after she should have gone home (a sign of caring), and for the homely atmosphere. All of the staff we met that evening were cheerful
as were the residents we met. Mum moved in on October 10th 2019 very hesitant and very much trusting in my judgement. She was so well cared for, loved, spoilt and had so much fun she said she wished she had moved in years ago. The standard of nursing, the carers, housekeeping, maintenance and kitchen staff including the wonderful Manager all contributed to my precious Mum having, she said "one of the best Christmases ever". She also achieved her 95th birthday and again was so spoilt. In her last 7 days, I stayed day and night with her and the care I too received was outstanding. Mum and I laid down 4 months of wonderful happy memories, making the parting easier. Thank you all always.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you so much for your kind words in the review. We very much miss you and your mum, but you will always remain in our thoughts. Take care and stay safe. Tracy

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Review from V B (Son of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is doing very well and is being looked after very well and I know he is quite happy in these very difficult times. It gives us a comfortable peace of mind to know he is looked after especially when we ourselves are struggling.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you for taking the time to complete a review. I will share this with the team. Thank you.

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Review from N S (Nephew of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at Church View for over three years. She is happy despite being unable to leave her room. Staff are always friendly and willing to give her whatever she needs. Communications from the home during lockdown have been clear and reassuring.

Reply from Sue Houldey, Operations Director at Church View Care Home

Thank you for your positive comments. The staff work very hard to make everybody feel as welcome and "at home" as possible. I will pass on your comments to the staff team so again, thank you.

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Review from P M (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-run care home, clean, friendly and safe.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you for the review. Your comments and scores will be shared with the team.

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Review from M W (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff very caring and helpful.
They are considerate and kind.
I am very grateful for them looking after my mother.
I know she is really happy here and well looked after.

Reply from Tracy Ferrier, Manager at Church View Care Home

Thank you for completing the review. We are very glad that you are happy with the home and the care your mum receives. I will share this with the care staff.

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Review from Kerry P (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves the home. She is very well looked after. The staff are caring and supportive to her needs. If ever there is a problem they let me know. Her wishes are always met with kindness and understanding. The staff are all hardworking people with the happiness and wellbeing of the residents at
heart.

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Review from T G (Resident) assisted by family/friend published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Early days yet but very satisfactory. Helpers very friendly and take the trouble. Room is also very satisfactory. Because it is early days, scores below based on short experience as yet.

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Review from Sue c (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents of Church View Care Home for just over 3 years. During their time there they were both looked after in a way that was caring and attentive. The staff were always thoughtful and caring to the residents family. Issues that arose during their stay were always addressed and
resolved in a professional and acceptable manner. I would have no hesitation in recommending Church view Care Home.

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Review from Adrian S (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In almost seven years of residence, the overall experience of Mother's care has been positive.
Frequent staff changes in the past have been disconcerting, however, lately a more settled staffing and number of staff provide a more positive atmosphere. As a visitor only, I would comment that the meals
appear a little unimaginative.

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Review from K H (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents entered Church View nursing home 3 years ago. They have been really happy there, always cared for by caring happy staff who helped make Church view their home. Unfortunately both my parents passed away in March and April of this year. Myself and my family cannot thank all the management,
nursing staff, carers, domestic and activity coordinators for treating my parents with outstanding care, kindness and dignity. I believe they received the best care possible. Thank you Church View for treating my parents as though they were your own.

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Review from Clare D (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed in Church View for end of life care on the 17th April. We were very anxious about Dad going into a nursing home, but during the 2 weeks he was there Dad was treated with the utmost kindness and respect and his dignity was retained at all times. No one could have done more to have made
his short stay any better. As a family, we were kept informed of how Dad was at all times, both on the phone and in person. The facilities were clean and tidy and Dad had a lovely, light, airy room overlooking the garden. Additionally, staff took a genuine interest in Dad as an individual with his likes and dislikes being taken into consideration. Dad could not have been placed in a more caring and safe environment and we would have no hesitation in recommending Church View to anyone in a similar situation requiring nursing care. We cannot thank them enough.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Church View Care Home is calculated as follows: ( (159 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 231 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Fiona

Fiona Biwalker

Job Title: Home Manager

Joined: 2019

I have been working in the care industry for 23 years. My First job as a carer was in Church View Nursing Home. I worked my way up to becoming a senior carer. In 2006 decided to train as a nurse and went for my Training in 2007. I worked in different care homes before; I came back to Church View as it was close to my house. I worked as a nurse, and an opportunity came for a Deputy, which I applied for and took the position, then now I am a manager of the same home, where I worked as a carer and started my working life. It’s the proudest moment of my life. CWC is a family-run business and has been built with the Hard work of the owners and has come a long way. I like working as I have been supported with the work, as I am new to the management team.


Everyone helps each other and would happily guide you. I also like the CWC team; they are goal-oriented, and there is room to grow. My inspiration is caring for people. This gives me Happiness and great satisfaction.

Emma

Emma Budgen

Job Title: Deputy Home Manager

Joined: 2024

I have worked in the care industry for 18 years, which I am very proud of. Within these years, I have completed qualifications from NVQ in health care, to a degree in health and social care and science. I do enjoy helping and supporting people in our care, family members, and also making professional relationships with the wider community.


Since coming to work for CWC, I have started my role as a deputy manager. I have found that CWC has been really supportive and encouraging staff with new ideas. I like that CWC is run like a small family, and everyone is very friendly. I feel very lucky to work for this company.


I hope to be able to stay in this field of management with such a company.

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Laura Lambert

Job Title: Home Administrator

Joined: 2022

Home Administrator

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