Church View Care Home

The carers were very good but unfortunately, communication was poor even though the home were told that I and my sisters have LPA for Health for our mum. I had a few occasions when I needed to speak to a nurse and to be honest I found one of them rather rude. Mum enjoyed the activity sessions and we were pleased that these were taking place as mum is very unsure of herself and introvert so mixing with other residents was a big step forward for her. Sadly the same can't be said for her mobility. We did stress when she was brought in that we wanted walking to be encouraged. Also since being in the home she has suffered from extreme diarrhoea which no one seemed to be worried about. Mum has had problems with this for a while but nowhere near the state she is in now. We did speak to a nurse about our concerns and were told she'd have a sample done but we heard nothing more. At our request mum was given a certain diarrhoea medication, but only one a day which did nothing as she should have had one after every bout.

The care home provider cares for my dad. The staff is very helpful and caring. The staff do an excellent job and their caring skills are excellent. The care home staff support the residents.

Diagnosed in September 2019 with a terminal illness and given 2 weeks to live, we chose Church View Nursing Home for my Mum's palliative care, because the Manager met us after she should have gone home (a sign of caring), and for the homely atmosphere. All of the staff we met that evening were cheerful as were the residents we met. Mum moved in on October 10th 2019 very hesitant and very much trusting in my judgement. She was so well cared for, loved, spoilt and had so much fun she said she wished she had moved in years ago. The standard of nursing, the carers, housekeeping, maintenance and kitchen staff including the wonderful Manager all contributed to my precious Mum having, she said "one of the best Christmases ever". She also achieved her 95th birthday and again was so spoilt. In her last 7 days, I stayed day and night with her and the care I too received was outstanding. Mum and I laid down 4 months of wonderful happy memories, making the parting easier. Thank you all always.

Dad is doing very well and is being looked after very well and I know he is quite happy in these very difficult times. It gives us a comfortable peace of mind to know he is looked after especially when we ourselves are struggling.

My aunt has been at Church View for over three years. She is happy despite being unable to leave her room. Staff are always friendly and willing to give her whatever she needs. Communications from the home during lockdown have been clear and reassuring.

A very well-run care home, clean, friendly and safe.

I know she is really happy here and well looked after.

My mother loves the home. She is very well looked after. The staff are caring and supportive to her needs. If ever there is a problem they let me know. Her wishes are always met with kindness and understanding. The staff are all hardworking people with the happiness and wellbeing of the residents at heart.

Early days yet but very satisfactory. Helpers very friendly and take the trouble. Room is also very satisfactory. Because it is early days, scores below based on short experience as yet.

Both my parents were residents of Church View Care Home for just over 3 years. During their time there they were both looked after in a way that was caring and attentive. The staff were always thoughtful and caring to the residents family. Issues that arose during their stay were always addressed and resolved in a professional and acceptable manner. I would have no hesitation in recommending Church view Care Home.

Frequent staff changes in the past have been disconcerting, however, lately a more settled staffing and number of staff provide a more positive atmosphere. As a visitor only, I would comment that the meals appear a little unimaginative.

My parents entered Church View nursing home 3 years ago. They have been really happy there, always cared for by caring happy staff who helped make Church view their home. Unfortunately both my parents passed away in March and April of this year. Myself and my family cannot thank all the management, nursing staff, carers, domestic and activity coordinators for treating my parents with outstanding care, kindness and dignity. I believe they received the best care possible. Thank you Church View for treating my parents as though they were your own.

Dad was placed in Church View for end of life care on the 17th April. We were very anxious about Dad going into a nursing home, but during the 2 weeks he was there Dad was treated with the utmost kindness and respect and his dignity was retained at all times. No one could have done more to have made his short stay any better. As a family, we were kept informed of how Dad was at all times, both on the phone and in person. The facilities were clean and tidy and Dad had a lovely, light, airy room overlooking the garden. Additionally, staff took a genuine interest in Dad as an individual with his likes and dislikes being taken into consideration. Dad could not have been placed in a more caring and safe environment and we would have no hesitation in recommending Church View to anyone in a similar situation requiring nursing care. We cannot thank them enough.

The increase in fees is unwelcome and charge for small items family meals is disappointing considering what we already pay.

My only concern is the continual staff changes, which unfortunately can't be avoided.

I find the staff very friendly and very helpful. They keep me updated on mum's medication and well-being. The new cook gives advice about the menu and the food is good. The home is always kept clean and safe.

Have been a long standing resident at this home and am well satisfied with all aspects of care and attention received.

Perhaps the menu could be a bit more varied with more fresh veg.

Looking forward to meeting other residents when I feel up to it.

My mother took up residence at Church View in December 2015. It was something she did not want but she needed to have 24/7 care. The staff gave her a wonderful welcome, encouraged her to join the other residents for her Christmas meal and after 7 months there she has just celebrated her first birthday in the home and is comfortable and well cared for. My mother is a very independent sole and is not of a social nature. The staff are attentive, look after her well. She has put on weight and they never insist that she leaves her room if she does not want to and she is quite happy watching the TV and snoozing. On the occasions that I visit her, the staff are friendly and I always leave, happy that she is in the right place with the right people looking after her. My mother has nothing but praise for the care that she receives and never ceases to say how kind everyone is to her and that I could not have picked a better place for her to be. I cannot recommend this home highly enough.