Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 126 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House provides high-quality residential dementia care, nursing care, and short stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment, and was rated 'Outstanding' by the CQC in December 2018.

They have a dedicated team, many of whom have been working at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.

Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection of signed Quentin Blake prints that were donated by the famous cartoonist.

Fitzwarren House is part of a wider community, alongside Fitzwarren Court and Stanton Lodge retirement living, and MHA Communities Swindon - offering residents a real sense of connection and belonging.
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Care Provided by Fitzwarren House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (126)

9.9

Fitzwarren House has a Review Score of 9.9 (9.869) out of 10, based on 35 reviews in the last 2 years.
Over all time Fitzwarren House has 126 reviews.

Overall Experience
  • 118
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Date Published
  • 126
  • 9
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  • 35
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Reviewer Connection to Fitzwarren House
  • 52
  • 24
  • 6
  • 5
  • 5
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  • 4
  • 4
  • 4
  • 3
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  • 2
  • 2
  • 1
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Total of 126, showing 121-126
Review from Michelle W (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing care, compassion and empathy for my dad. Although he was only here for a short time receiving end of life care. Dad was treated with the utmost respect at all times. The compassion and support shown to me and my family was second to none. All staff are caring, compassionate and dedicated,
an absolute credit to MHA.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about the care and support your Dad received during his short stay at Fitzwarren House. It is lovely to hear that you felt supported by the team and of the fantastic dignified care they provided during your Dad's end of life journey. I will pass your comments onto the team who will be delighted to hear them.

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Review from Linda F (Daughter of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Background: my father has been living in this care home for nearly 3 years and has been very happy and contented with all aspects of the home over this time. He broke his hip in July 2015, the care manager and care assistant (SD) were wonderful with him whilst waiting for the ambulance.


On his return

from hospital some 7 + days later he was confined to bed as the hospital had failed to mobilise him. He was put on a pain patch by the hospital which knocked him out - staff at the home had to now feed him. In December 2015 the patch was removed due to a medical review and dad became more aware of his surroundings.


Staff started to get him up and dressed, using the hoist and taking him to the day/dining room - something his family had given up hope of ever seeing again. Although he needs 24 hours care ever more he is now able to hold a sandwich and drink from a beaker - a miracle. This has been achieved by the kind care of staff especially the care manager who has been marvellous with dad.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely comments about your Dad's time at Fitzwarren House. It is great to hear that our team has been able to help him gain back some independence.

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Review from A F (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this home for only 2 months and he is as happy as can be. He was in another home 3 years previously and went down-hill dramatically! Since being in this home he has picked up already.
The staff, management all do an excellent job. The care is perfect. The home is so clean, it could
pass as a 5* hotel. The meals look lovely (haven't had the chance to try yet).
Overall, this is a warm, lovely, clean and caring care home. Couldn't ask for better.
Reply from Susan Smith, Home Manager at Fitzwarren House

It is fantastic to hear that your Dad is doing so well after moving to Fitzwarren House. It is always good to know when our residents and families are happy so thank you for sharing this.

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Review from K L (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff incredibly kind and conscientious when caring for my mother whilst she had a respite stay here. She has two live in carers at her house and I believe the staff did all they possibly could to ensure my mother enjoyed her stay with them nothing seemed too much trouble. They called me if they
felt I needed to know about a change in mums medication and reassured whenever I asked questions about how they would be caring for mum before she went to the home. I cannot praise them highly enough.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write a review about the care and support your Mother received at Fitzwarren House. It is great to hear that she had such a positive respite stay with us and that you also felt reassured by our staff team. I will be sure to share your comments with the team who will be delighted by them.

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Review from Julia D (Daughter of Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Fitzwarren directly from hospital. The welcome was very warm, all the staff came to see her with flowers, and the minister brought her biscuits. The staff are all very professional and caring, they have time both for Mum and the rest of the family.
Mum has a lovely room and bathroom/wetroom,
which are a good size and nicely furnished, and Mum has her own things around her.
She is comfortable and happy at Fitzwarren and the family are happy that she is being well looked after.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review the care and support that your Mum receives at Fitzwarren Care Home. It is lovely to hear that you find our staff team warm and caring and that your Mum is happy living here. I will be sure to pass on your lovely comments to the team who will be very happy to hear them.

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Review from Lynda T (Daughter of Resident) published on 30 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the decision was made for my Mother to go into a care home, the family was devastated. The weeks that followed were hard as we carried out the impossible task to find somewhere that was right for Mum. Then came the wonderful day we found Fitzwarren House. As soon as we walked in the front door,
we knew we had found Mums new home. We cannot express how grateful we are to the wonderful staff there. Mums physical, emotional and spiritual needs were met totally and unconditionally during her time there.
In the days leading up to her passing, staff showed genuine sadness and love towards Mum. Also, the family were fed, watered, hugged and listened to, which made this traumatic time so much easier to bear. We will be forever grateful to Fitzwarren House, that Mums last few years were made as comfortable as possible by these wonderful carers....who are worth their weight in gold.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review the care and support that your mum received, particularly at what I am sure is a difficult time for you. It is lovely to hear that we were able to meet your mum's needs right up until her death and that you as a family also felt supported. I will share your lovely comments with the staff team who will be delighted to hear that they brought such comfort to you all.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Fitzwarren House is calculated as follows: ( (367 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

No image found

Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.