Fitzwarren House, Swindon, Wiltshire
Fitzwarren House, Swindon, Wiltshire
Fitzwarren House, Swindon, Wiltshire

Fitzwarren House, in Swindon, is a spacious and purpose-built building specifically designed to suit the needs of individuals with dementia.

Carers carry out personalised care packages, while looking to maintain an environment in which residents feel respected, supporting physical, emotional and spiritual needs also.

A number of activities and therapies assist carers in achieving their goals, with pet therapy particularly popular and contributing to the happiness of individuals with a fragile mental state.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Swindon Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 64

Rooms with ensuite WC: 64

Latest Care Quality Commission* Report on Fitzwarren House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Fitzwarren House has a Review Score of 9.9 (9.943)

The Review Score of 9.9 (maximum of 10) for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Fitzwarren House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.943 for Fitzwarren House is calculated as follows: ( (383 Excellents x 5) + (23 Goods x 4) ) ÷ 406 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fitzwarren House?

  • Extremely LIKELY
    34
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fitzwarren House

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

Our aunt enjoyed 5 years of loving care at this nursing home. All the staff - nursing and carers gave great personal care to her, and thanks to that care she was able to achieve her 100th birthday, which was celebrated with great excitement. The home is very well managed and maintained to a high standard.

As a long-term member of the Methodist Church, she valued the spiritual support of the homes chaplain, and the services provided. She was lucky to secure a place here, and all her family much appreciate all they did for her at this special time in her life. In the end, they provided a very dignified conclusion to her long life.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 24 Oct 2017:

The comments in your review will be truly treasured by the whole staff team at Fitzwarren House. We were so pleased to see that you are able to give such a high recommendation for the home and the care and support given to your Aunt and we thank you for taking the time to send in your comments.

The staff are always delightful with the residents and nothing seems too much trouble. Activities are led by staff who are attentive and involved. All staff treated my mother and other residents very well. I can't recommend the place and staff highly enough.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Smith, Home Manager at Fitzwarren House responded to this review on 25 Sep 2017:

Thank you so much for your kind comments about the care, activities and staff at Fitzwarren House. I know the all of the staff will be so pleased to hear them. Thank you once again

My mother was a resident from 2010 until May 2017 when she died at the age of 90. She was treated with dignity and respect. She was always smartly dressed and care was taken to keep her hair washed and styled. Birthdays were celebrated with a cake and a gathering by the staff. All the staff worked as a team to create a homely atmosphere which helped to keep the residents calm. I felt happy to leave my mother in the care of such professional staff.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 24 Aug 2017:

Thank you for the lovely review you have written about your Mothers time at Fitzwarren House, what better accolade can there be than that you felt comfortable leaving your Mother in our care. The team will be so pleased to hear your comments.

My sister-in law was in Fitzwarren House from October 16 until her death in July 17. I found the staff excellent in their care. Nothing was too much trouble. The room was spotless, clean as was my sister-in-law. The whole time she was cared for with love and dignity from all members of staff. I was kept informed of all her care and needs and found the staff to be on top of every situation that arose with her deteriorating health.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the nursing care at the home excellent. The staff are always so friendly and caring. My relative was treated with great dignity and compassion, there was never any complaints from her or myself re. her care. Her last few months of life were spent in the nursing wing. I would know that she was always safe, clean, fed and warm, as I lived far away. Thank you.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 09 Aug 2017:

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear your description of the dignity and compassion shown to your relative, I will be sure to let the team know. Thank you once again.

Mum moved into the Nursing Home in July 2016 as she needed full-time Nursing Care. The staff - nursing and carers - were very supportive, caring and professional from day 1 until she passed away in May 2017. Her room was re-arranged to provide the best outlook for her. Mum was fiercely independent (she didn't really want to be away from her home) and often would ignore requests to call the carers when she needed help. This resulted in a series of falls which the staff took in their stride. When her health became very poor at the end, she was treated with respect and dignity. I have every respect for the nursing staff and helpers, who maintained a cheery disposition with Mum. Although most do not want to end their days away from their own home, I have no hesitation in recommending Fitzwarren House as the alternative when needs must.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Susan Smith, Home Manager at Fitzwarren House responded to this review on 31 May 2017:

Thank you for taking the time to tell us about your Mum's stay at Fitzwarren House. I am glad to hear that you found the team so supportive and caring and that they treated your Mum with dignity and respect. It's also great to hear that your Mum was able to maintain her fiercely independent streak and that we were able to support her to the end of her life.

Fitzwarren House is the most caring home I have seen. The staff are always cheerful, nothing is too much trouble, not only for the residents but the relatives are well supported too. Attention to detail makes all the difference and Fitzwarren House is consistently good at this. Long may they continue making elderly people feel safe at home.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 24 Mar 2017:

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear how great you feel the team are doing. I will be sure to share your comments with them.

I live in Canada so visit usually two times a year for two or three weeks. I am always impressed by the care, kindness and consideration given to all residents.
A lovely, friendly atmosphere.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 24 Mar 2017:

Thank you for taking the time to tell us what you feel about the care at Fitzwarren House. It is great to hear that you find our home to have such a lovely atmosphere and that our team is so caring.

My mother recently passed away after being in Fitzwarren House for 6 years. She had a room on the ground floor initially then moved to the first floor for clinical care in 2015. Throughout her time in the home, we have been extremely happy with her care and with the dedicated and very caring staff who have looked after her.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 17 Mar 2017:

Thank you for telling us about the care and support your Mother received at Fitzwarren House. It is lovely to hear that we were able to continue to meet her needs even when her health failed and she had to move to the nursing floor.

I am so impressed with one member of staff at Fitzwarren House, when she is on duty the unit runs smoothly and the residents are so well cared for and there is a happy, relaxed atmosphere. The staff also are happy and can do their best. She will not rest- e.g. take a lunch break until everything is sorted and the resident all settled. When my mum was really ill the day she returned from the hospital I could not fault them they were so supportive and helpful.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 10 Jan 2017:

It is great to hear how highly you rate Fitzwarren Care Home and how well you feel your Mum is supported and cared for. Thank you for taking the time to tell us, it is very much appreciated.

From the first moment I visited Fitzwarren House, I was very impressed that it was more of a home for the residents than a care home. The manager and staff are very caring and attentive. My mother became a resident a few months ago and I am so pleased to see her taking part in the activities and interacting with other residents. The overall ethos is that it is the residents home with the staff helping and caring whenever and wherever they can.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 22 Dec 2016:

Thank you for telling us about the care and support your Mother receives at Fitzwarren House. It is lovely to hear that your Mother is enjoying the activities and you find it is very much the residents' home, with staff helping and caring where they can. This is what we aim for and it is lovely to hear the team are achieving it.

Other care homes often feel like places you go to die. This doesn't. There are activities every morning and evening and Grandma who can be quite introvert loves to go to them. The staff know how she likes her tea and juice and makes sure things are done for her the way she likes. The staff are cheerful, friendly and genuinely care for their residents. Rooms are clean, staff chat with residents during their tea breaks. It's a happy place which means so much when dealing with dementia, which can be so difficult.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 08 Dec 2016:

Thank you for reviewing the care and support your Grandmother receives at Fitzwarren House. It is lovely to hear that your Grandma, who can be quite introverted, loves to join in our activities. The team will be pleased to hear that they are making a real difference to her life.

I find the home warm and friendly with everyday activities for the residents which are well organised and enjoyable. My sister also enjoys her hairdresser appointment every week. I like the communal kitchen where visitors can make a drink for themselves and the residents they are visiting. Staff are very obliging indeed.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are so helpful and friendly. The home is always spotless and has no horrible smells. The manager is excellent along with all staff whenever you walk in and I always get a warm welcome. I would recommend this home to anybody.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Mann-Saunders, Home Manager at Fitzwarren House responded to this review on 28 Nov 2016:

Thank you so much for your feedback, I will ensure that your comments are passed onto the whole team.

Everyone at Fitzwarren House has made every effort to make my mother feel at home. Nothing is too much trouble. The atmosphere is great with music often playing, carefully thought out activities and very caring staff.
Visitors are always made welcome. As a family, we feel that Fitzwarren is a happy home with a great understanding of the very different needs of our lovely mum and the other residents with dementia.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 21 Nov 2016:

Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. What better accolade than to be called a happy home. The team work hard to create that home feeling and will be delighted with your comments.

The building is welcoming, well designed and fit for purpose. Cleanliness is exceptional. Carpets and soft furnishings are attractive and regularly refreshed or renewed. The communal areas are spacious and comfortable. Individual bedrooms are well furnished with an en-suite wet room. The nursing staff are friendly and sincerely care for the residents with compassion and expertise. Carers are upbeat, kind and work hard to keep residents comfortable and clean. Activities are organised daily for those who can take part. As a relative of a resident, the support I have received from nurses and carers have been fantastic.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 07 Nov 2016:

Thank you for sharing your thoughts on the care and support your relative receives at Fitzwarren House. It is great to hear that you recognise the efforts of all of our team members in creating a clean, welcoming and caring home which residents and relatives can enjoy.

I visit once a week to see a friend who is a stroke patient and has been in the home for five years. I have always found the home to be clean and the staff are friendly and helpful.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 03 Nov 2016:

Thank you for telling us about the care and support that your friend receives at Fitzwarren House, your positive comments are greatly appreciated.

My Mum has been at Fitzwarren House for one year. I have nothing but praise for the care , kindness and good humour of the staff . Nothing is too much trouble and I have complete peace of mind . Her room is lovely, she is always immaculately dressed, clean and well groomed. The laundry service is excellent. The food is tasty and appetising and there are always snacks to be had. Mum does have 'off days" however, the staff know how to deal with it and never hesitate to call the doctor if needs be. This has to be the best care home in Swindon and I am so glad that my Mum is safe and well cared for. Well done and many thanks to all staff .

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Susan Smith, Home Manager at Fitzwarren House responded to this review on 04 Oct 2016:

Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. It is great to hear that you now have complete peace of mind and that our team deliver such an exemplary service, they will be delighted to hear your comments.

My father spent the final six months of her life in Fitzwarren house and I could not have wished for a better place for him. The standard of care he received was second to none and nothing was too much trouble for any of the staff. He was unable to get out of bed so spent all his time in his room. However, there was always someone around to say hello or have a quick chat with him. I'm sure many people have pre-conceived ideas of what a nursing home is like but Fitzwarren House will blow these ideas out of the water. I wouldn't hesitate to recommend this home to anyone.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 16 Sep 2016:

Thank you for your glowing review of the care and support your Father-in-law received at Fitzwarren House. The team will be delighted to know they “got it so right”, beyond excellent is quite an accolade to be awarded.

My father-in-law was a resident at Fitzwarren House from February 2016 until he sadly passed away in August and in that time it was evident he was receiving an absolutely outstanding level of care. His all too brief stay was a very happy one and shortly before the end he took the time to tell us how comfortable he was at Fitzwarren House and how nice everyone was. In my opinion, the staff and management deserve huge credit for their dedication and professionalism. Every aspect of the home portrays a feeling of calm, well-being, comfort and happiness, with all residents clearly content and comfortable. I cannot speak highly enough of Fitzwarren House and only wish there was a category on this review of above "excellent".

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I spent quite a few days visiting my grandma with my family (including our dog!) and found everyone who worked and helped grandma wonderful. They took time to get to know her in the few months that she was there, and seemed to have a keen affection for her which was of great support. The care I received during grandmas last week is something I won't forget. Thank you all for being so lovely, friendly and kind.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 02 Aug 2016:

Thank you for taking time to tell us about the care and support that your Grandma received. I am so pleased that you found the staff caring and supportive and that you also felt well cared for in your Grandma's last week at the Home. I will be sure to pass your lovely comments onto the team.

Fitzwarren house is a delightful place to visit. Plenty of parking available and garden is well cared for a lovely place to sit. The staff i.e. nurses, carers and cleaners are all so lovely, caring and informative. Special mention to all the nurses who are SO loving, caring and considerate towards the residents. My heartfelt thanks to them all.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 01 Aug 2016:

Thank you for sharing your views on the care and support provided at Fitzwarren House. It is great to hear that you find our team so lovely and caring and that you enjoy the garden so much.

This home is run in an extremely professional and caring manner. all staff are well trained and motivated to provide care and treat each resident with dignity. I would also like to make a special reference to the nursing staff who are exceptional.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 01 Aug 2016:

Thank you for taking time to review the care and support your loved one receives at Fitzwarren House. It's lovely to hear that our team are well trained and can be relied upon to provide care with dignity.

My mother was treated with dignity, care and concern. She was dependant on her carers entirely and never wanted for anything.
Outside agencies were consulted appropriately and nothing was too much trouble. Rooms were comfortable and there was a high standard of cleanliness throughout the home. Kitchen staff made every effort to provide food appropriate for her needs to the point where the catering manager sought me out to discuss mums needs.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 11 Jul 2016:

Thank you for telling us about the care at Fitzwarren House. It is lovely to hear that your Mother wanted for nothing and that the team were able to provide such a great support for her.

Both nursing and care staff, consistently did everything they could to make sure mum's needs were met. Unlike in her previous stay in hospital, she was treated like an individual old person with her own personality, interests and skills. The activities organiser went out of her way to ensure that mum used her decorative and craft skills, played the piano and was generally engaged. The Methodist Chaplain was always cheerful and energetic and mum enjoyed the services and her spiritual needs were also met. Thank you to all.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Susan Smith, Home Manager at Fitzwarren House responded to this review on 11 May 2016:

How wonderful to hear that your Mum was truly treated as an individual with her own personality and skills. It is great to know that she enjoyed the activities and felt that her spiritual needs were met by the chaplain. Thank you for taking the time to tell us about this, the team will be delighted to know they “got it right”

I was so lucky to have been offered a room for my husband at Fitzwarren House and he moved there in November 2015 from another care home. Since he has been there, he has really improved, which is due to the care and interaction from the staff who are so loving and caring to all the resident. The are very supportive to relatives as well. The home is spotless, food is good but the staff are absolutely brilliant, cannot be faulted in anyway. Love, love this place. Thank you so much for caring for my husband xx

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 04 May 2016:

Thank you for telling us about how much your Husband's wellbeing has improved since he moved to Fitzwarren House. It is great to hear that you find the team loving, caring and supportive, this echos what CQC found on their visit and I will be sure to pass on your wonderful comments to the staff team.

My wife and I were lucky enough to be offered a place for my father-in-law, who badly needed 24 hour care. Fitzwarren House personified and excelled in delivering what we had hoped for, in terms of caring for my father-in-law in what was to become, a brief stay.
The compassion and care shown by all, is a credit to what Fitzwarren House stands for. The importance of an individuals dignity being retained through illness is effortlessly delivered. Everything about Fitzwarren House is quite brilliant. Staff magnificent day and night.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 14 Apr 2016:

Thank you for telling us about the care and support your Father-in-law and the family received at Fitzwarren House. It is heartening to hear that the team delivered dignity and compassion during end of life care so effortlessly. It is important that we deliver all care in a person centred caring and compassionate way, but it is even more important that we make someone’s end of life experience as peaceful and dignified as it can be. I will pass on your lovely comments to the team who will be delighted to hear they were able to make a difficult time easier for you.

Very happy with the help and support myself and family received. My father in law was well looked after and the care shown was well appreciated.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 14 Apr 2016:

Thank you for telling us about the care and support your Father received at Fitzwarren House. It is wonderful to hear that the team were able to meet his needs so well, I will be sure to share your comments with them.

Absolutely amazing care, compassion and empathy for my dad. Although he was only here for a short time receiving end of life care. Dad was treated with the utmost respect at all times. The compassion and support shown to me and my family was second to none. All staff are caring, compassionate and dedicated, an absolute credit to MHA.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 14 Apr 2016:

Thank you for taking the time to tell us about the care and support your Dad received during his short stay at Fitzwarren House. It is lovely to hear that you felt supported by the team and of the fantastic dignified care they provided during your Dad's end of life journey. I will pass your comments onto the team who will be delighted to hear them.

Background: my father has been living in this care home for nearly 3 years and has been very happy and contented with all aspects of the home over this time. He broke his hip in July 2015, the care manager and care assistant (SD) were wonderful with him whilst waiting for the ambulance.

On his return from hospital some 7 + days later he was confined to bed as the hospital had failed to mobilise him. He was put on a pain patch by the hospital which knocked him out - staff at the home had to now feed him. In December 2015 the patch was removed due to a medical review and dad became more aware of his surroundings.

Staff started to get him up and dressed, using the hoist and taking him to the day/dining room - something his family had given up hope of ever seeing again. Although he needs 24 hours care ever more he is now able to hold a sandwich and drink from a beaker - a miracle. This has been achieved by the kind care of staff especially the care manager who has been marvellous with dad.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 31 Mar 2016:

Thank you for your lovely comments about your Dad's time at Fitzwarren House. It is great to hear that our team has been able to help him gain back some independence.

My dad has been in this home for only 2 months and he is as happy as can be. He was in another home 3 years previously and went down-hill dramatically! Since being in this home he has picked up already.
The staff, management all do an excellent job. The care is perfect. The home is so clean, it could pass as a 5* hotel. The meals look lovely (haven't had the chance to try yet).
Overall, this is a warm, lovely, clean and caring care home. Couldn't ask for better.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 16 Feb 2016:

It is fantastic to hear that your Dad is doing so well after moving to Fitzwarren House. It is always good to know when our residents and families are happy so thank you for sharing this.

The staff incredibly kind and conscientious when caring for my mother whilst she had a respite stay here. She has two live in carers at her house and I believe the staff did all they possibly could to ensure my mother enjoyed her stay with them nothing seemed too much trouble. They called me if they felt I needed to know about a change in mums medication and reassured whenever I asked questions about how they would be caring for mum before she went to the home. I cannot praise them highly enough.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 23 Nov 2015:

Thank you for taking the time to write a review about the care and support your Mother received at Fitzwarren House. It is great to hear that she had such a positive respite stay with us and that you also felt reassured by our staff team. I will be sure to share your comments with the team who will be delighted by them.

Mum went to Fitzwarren directly from hospital. The welcome was very warm, all the staff came to see her with flowers, and the minister brought her biscuits. The staff are all very professional and caring, they have time both for Mum and the rest of the family.
Mum has a lovely room and bathroom/wetroom, which are a good size and nicely furnished, and Mum has her own things around her.
She is comfortable and happy at Fitzwarren and the family are happy that she is being well looked after.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 29 Oct 2015:

Thank you for taking the time to review the care and support that your Mum receives at Fitzwarren Care Home. It is lovely to hear that you find our staff team warm and caring and that your Mum is happy living here. I will be sure to pass on your lovely comments to the team who will be very happy to hear them.

When the decision was made for my Mother to go into a care home, the family was devastated. The weeks that followed were hard as we carried out the impossible task to find somewhere that was right for Mum. Then came the wonderful day we found Fitzwarren House. As soon as we walked in the front door, we knew we had found Mums new home. We cannot express how grateful we are to the wonderful staff there. Mums physical, emotional and spiritual needs were met totally and unconditionally during her time there.
In the days leading up to her passing, staff showed genuine sadness and love towards Mum. Also, the family were fed, watered, hugged and listened to, which made this traumatic time so much easier to bear. We will be forever grateful to Fitzwarren House, that Mums last few years were made as comfortable as possible by these wonderful carers....who are worth their weight in gold.

How likely would you be to recommend Fitzwarren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Smith, Home Manager at Fitzwarren House responded to this review on 30 Sep 2015:

Thank you for taking the time to review the care and support that your mum received, particularly at what I am sure is a difficult time for you. It is lovely to hear that we were able to meet your mum's needs right up until her death and that you as a family also felt supported. I will share your lovely comments with the staff team who will be delighted to hear that they brought such comfort to you all.

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