Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 126 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House provides high-quality residential dementia care, nursing care, and short stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment, and was rated 'Outstanding' by the CQC in December 2018.

They have a dedicated team, many of whom have been working at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.

Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection of signed Quentin Blake prints that were donated by the famous cartoonist.

Fitzwarren House is part of a wider community, alongside Fitzwarren Court and Stanton Lodge retirement living, and MHA Communities Swindon - offering residents a real sense of connection and belonging.
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Care Provided by Fitzwarren House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (126)

9.9

Fitzwarren House has a Review Score of 9.9 (9.869) out of 10, based on 35 reviews in the last 2 years.
Over all time Fitzwarren House has 126 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fitzwarren House
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Total of 126, showing 1-20
Review from J N (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the care and ethos of the home was a pleasant experience for my mum, she was treated as one of the family, and always took mums religion seriously, even during Welsh services (the chaplain was amazing).
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Review from Anthony T (Husband of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my wife was admitted, the team demonstrated an extraordinary level of professionalism and dedication. Every carer and all the support staff treated her not just as a resident but as a person with dignity, patience, and genuine kindness.
They took the time to explain all the care that
was given clearly and always answered our questions in detail. Always ensured she was comfortable.
It was the warmth in their approach, the reassuring words during difficult moments, and the small gestures that made a big difference.
I'm deeply grateful for the way they supported both of us through this experience. Their care gave us peace of mind and made a challenging time feel a little lighter. Thank you for going above and beyond.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. Your wife was a pleasure to care for. I am so pleased that you are still finding time to visit and support the home.

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Review from M N (Daughter-in-law of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law's stay at Fitzwarren House has been brilliant. She was clearly happy there & the staff were amazing. We felt completely reassured of her health, safety and wellbeing. They definitely go above & beyond with their care. Although mum has just passed, we will always be there to help & support
the home in any way we can. We could not fault them. Excellent.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. We have always been grateful of your help and support. It is good to hear that you will continue to do that, even though your mother-in-law has left us.

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Review from Thomas C (Son of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been living at Fitzwarren House since March 2025.
I cannot fault the care that has been provided for him.
The staff are all very professional and keep me informed if there is anything that I need to know.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you very much for your lovely review. It is good to know that we are getting it right.

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Review from Doris C (Wife of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my husband's care. The staff are very good to him. I would recommend it to other families.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It is good to know that we are getting it right. I will share your kind words with the team.

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Review from P W (Son of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reassuring.
Good appearance.
Good communication.
Good facilities.
Security not good as anyone could access the building & the lift, then could access the patient area.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. I will share with the team. Please be assured that the front door is only open during office hours. At other times you are required to ring the bell for the unit you require.

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Review from E B (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been extremely attentive and caring to dad over the last 2 years. They have time to sit with him and encourage him if that is what is required. They are careful and thorough with personal hygiene and all with patience and understanding through difficult times.
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Review from S A (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received exemplary care during his year in FW House. The staff are professional but just as importantly caring and compassionate. This means everything to the family who place their loved one in their care.
Dad was happy and relaxed and enjoyed his final year of life thanks you the care provided
by FW House.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you very much for your lovely review. It's good to know that we are doing it right.

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Review from Tina H (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed in FW nursing home for 1 year. FW is exceptional, it really is. The nurses, the carers, the cleaners, everyone - has been fantastic. Dad was really happy there and as a family we could not have asked for more.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. I will share it with the team.

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Review from K S (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had respite care for 3 weeks. All the staff have a genuine love of their work and are full of kindness and respect towards my dad, who has Parkinson's. The accommodation was lovely. Varied menu choices and quality dishes. Dad thoroughly enjoyed his stay.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. I am so pleased that your dad enjoyed his stay with us. I will share your comments with the team.

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Review from C W (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fitzwarren House is an exceptional palace and we are so glad it was recommended to us. Every member of staff has shown kindness and compassion; the quality of the care here is outstanding. We would like to thank you all for your hard work and professionalism. Very best wishes.
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Review from Adrian P (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to this care home in October 2024. Although it is still a fairly recent admission to make a more detailed review, based on my experience on visits to my mum so far, she is settling in well and is starting to feel relaxed and happy in her new surroundings. The staff are always very friendly
and helpful and the facilities plus the food and activities are of a high standard.
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Review from E P (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good
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Review from W P (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Fitzwarren House in November and he has been a difficult patient due to his illness but he staff have been wonderful.
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Review from Karen T (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Fitzwarren House since July 2024. The Care he receives is above and beyond. My Dad has flourished here with the Care and Attention he has from his Nurses and Carers. We cannot Thank everyone enough.
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Review from D J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to this care home in July and we cannot believe the improvement in him. He a much happier person and treated so kindly by everyone here. They take the time to listen and help. Nothing is too much trouble. Everything is of very high standard but the personal touch is second to none!
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Review from Paul L (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fitzwarren House is a clean homely environment with decent range of facilities.
I cannot speak highly enough of staff dedication to their work. All demonstrate kindness and compassion towards residents, and encourage interaction in activities, and not forgetting those behind scenes who ensure everything
runs smoothly. There's always contact between visits with any relevant updates on mum's condition, which is reassuring. Key to wellbeing is being treated with dignity, and my observations and her behaviour suggest this is satisfied.
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Review from Sandy W (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy here and has a lovely group of friends that she spends time with daily. There is an social medial group that keeps families up to date with photos of all the activities mum is involved in and she's attends pretty much all of them. The staff are lovely and I couldn't wish for a better
group of people to care for her. All of the staff in the care home are friendly and approachable and helpful at all times. I would highly recommend Fitzwarren house and my mum would definitively match my recommendation.
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Review from Jill G (Power of Attorney of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only am I the POA to the resident, I am also the Goddaughter. I have a major commitment to my own frail mother which takes much of my time. Having the Manager and her team at Fitzwarren House caring for the complex needs of my Godmother. I can rest knowing all her needs are being fulfilled 100%.
Having
placed another dear friend in the same home six years ago, I couldn't have been happier that Fitzwarren House was able to care for another resident who was also my responsibility. Fitzwarren House has high standards, the standards we want for people we care about.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this. I will share it with the team.

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Review from M S (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very comfortable at Fitzwarren House care home. Carers are reassuring and informative to residents and family. Staff and carers made my mother's 95th birthday a special day, memorable. Can't think of anywhere else better.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. I will share with the team who will appreciate this.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Fitzwarren House is calculated as follows: ( (367 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Frequently Asked Questions about Fitzwarren House

What types of Care is Fitzwarren House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fitzwarren House have?

There are 64 Single Rooms.

What are the Facilities & Services at Fitzwarren House?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fitzwarren House to the centre of Swindon?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.