Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 124 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House, in Swindon, is a spacious and purpose-built building specifically designed to suit the needs of individuals with dementia.

Carers carry out personalised care packages, while looking to maintain an environment in which residents feel respected, supporting physical, emotional and spiritual needs also.

A number of activities and therapies assist carers in achieving their goals, with pet therapy particularly popular and contributing to the happiness of individuals with a fragile mental state.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (124)

9.9

Fitzwarren House has a Review Score of 9.9 (9.852) out of 10, based on 31 reviews in the last 2 years.
Over all time Fitzwarren House has 124 reviews.

Overall Experience
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Date Published
  • 124
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Reviewer Connection to Fitzwarren House
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Total of 124, showing 1-20
Review from P W (Son of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reassuring.
Good appearance.
Good communication.
Good facilities.
Security not good as anyone could access the building & the lift, then could access the patient area.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. I will share with the team. Please be assured that the front door is only open during office hours. At other times you are required to ring the bell for the unit you require.

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Review from E B (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been extremely attentive and caring to dad over the last 2 years. They have time to sit with him and encourage him if that is what is required. They are careful and thorough with personal hygiene and all with patience and understanding through difficult times.
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Review from S A (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received exemplary care during his year in FW House. The staff are professional but just as importantly caring and compassionate. This means everything to the family who place their loved one in their care.
Dad was happy and relaxed and enjoyed his final year of life thanks you the care provided
by FW House.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you very much for your lovely review. It's good to know that we are doing it right.

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Review from Tina H (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed in FW nursing home for 1 year. FW is exceptional, it really is. The nurses, the carers, the cleaners, everyone - has been fantastic. Dad was really happy there and as a family we could not have asked for more.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. I will share it with the team.

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Review from K S (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had respite care for 3 weeks. All the staff have a genuine love of their work and are full of kindness and respect towards my dad, who has Parkinson's. The accommodation was lovely. Varied menu choices and quality dishes. Dad thoroughly enjoyed his stay.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. I am so pleased that your dad enjoyed his stay with us. I will share your comments with the team.

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Review from C W (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fitzwarren House is an exceptional palace and we are so glad it was recommended to us. Every member of staff has shown kindness and compassion; the quality of the care here is outstanding. We would like to thank you all for your hard work and professionalism. Very best wishes.
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Review from Adrian P (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to this care home in October 2024. Although it is still a fairly recent admission to make a more detailed review, based on my experience on visits to my mum so far, she is settling in well and is starting to feel relaxed and happy in her new surroundings. The staff are always very friendly
and helpful and the facilities plus the food and activities are of a high standard.
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Review from E P (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good
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Review from W P (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Fitzwarren House in November and he has been a difficult patient due to his illness but he staff have been wonderful.
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Review from Karen T (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Fitzwarren House since July 2024. The Care he receives is above and beyond. My Dad has flourished here with the Care and Attention he has from his Nurses and Carers. We cannot Thank everyone enough.
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Review from D J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to this care home in July and we cannot believe the improvement in him. He a much happier person and treated so kindly by everyone here. They take the time to listen and help. Nothing is too much trouble. Everything is of very high standard but the personal touch is second to none!
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Review from Paul L (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fitzwarren House is a clean homely environment with decent range of facilities.
I cannot speak highly enough of staff dedication to their work. All demonstrate kindness and compassion towards residents, and encourage interaction in activities, and not forgetting those behind scenes who ensure everything
runs smoothly. There's always contact between visits with any relevant updates on mum's condition, which is reassuring. Key to wellbeing is being treated with dignity, and my observations and her behaviour suggest this is satisfied.
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Review from Sandy W (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy here and has a lovely group of friends that she spends time with daily. There is an social medial group that keeps families up to date with photos of all the activities mum is involved in and she's attends pretty much all of them. The staff are lovely and I couldn't wish for a better
group of people to care for her. All of the staff in the care home are friendly and approachable and helpful at all times. I would highly recommend Fitzwarren house and my mum would definitively match my recommendation.
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Review from Jill G (Power of Attorney of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only am I the POA to the resident, I am also the Goddaughter. I have a major commitment to my own frail mother which takes much of my time. Having the Manager and her team at Fitzwarren House caring for the complex needs of my Godmother. I can rest knowing all her needs are being fulfilled 100%.
Having
placed another dear friend in the same home six years ago, I couldn't have been happier that Fitzwarren House was able to care for another resident who was also my responsibility. Fitzwarren House has high standards, the standards we want for people we care about.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this. I will share it with the team.

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Review from M S (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very comfortable at Fitzwarren House care home. Carers are reassuring and informative to residents and family. Staff and carers made my mother's 95th birthday a special day, memorable. Can't think of anywhere else better.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. I will share with the team who will appreciate this.

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Review from S F (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff are very helpful. Always made to feel welcome. Mum is happy there and settled. Activities can be lots of fun for her, just sad she can never remember them. She likes the food, mum has a choice daily and the staff have a laugh with her.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this review. I will make sure that the whole team sees it.

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Review from L F (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Fitzwarren House mid July 2024 and is still a resident now. By August 2024 we had noticed what a difference her being in the home was making to her. She gained weight, was encouraged, was nursed, was very well cared for and so were we as a family. All of the staff cared for us and
would keep up us in the loop when mum needed a doctor or any outside help. We greatly appreciate the loving care and respect that is given to mum.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. I will ensure that the whole team sees it.

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Review from C B (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care-home. I have added the star ratings below which give a good overview of our view of the care home. This is based on two years of experience of this care home, although we have had neighbours who have stayed here.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will share it with the team.

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Review from Clare R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 15 months, since several falls which resulted in being unsafe to be at home alone. Since moving in she has had the opportunity to do activities and socialise, which has helped her confidence and mood.
She loves her own room and ability to have her own things around her.
She also enjoys sitting on the balcony in the summer, which is situated well for the sun and covered in plants and flowers. Mum also enjoys her meals which she can enjoy in her room or with others in the dining room. The choice of food and meal portions are always appetising. When we had to find a home for mum Fitzwarren was highly recommended and it has not disappointed. The staff are friendly and work hard to provide high quality care in an ambient atmosphere. The senior staff are highly professional and provide effective communication regarding care and any updates. They also are supportive when meeting individual needs and understand the importance of maintaining independence.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. It's good to know that we are getting it right.

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Review from Richard B (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fitzwarren House for the past 8 months and I have nothing but praise to offer. As mum's health began to deteriorate we were faced with the daunting decision to move her from an independent living retirement home to a nursing home. Whilst my father was cared for splendidly 6 years
ago at Fitzwarren Court we nevertheless looked at options for mum's care needs. After checking out other care homes we, as a family, all agreed that Fitzwarren House still stood out miles above all other local homes and therefore concluded it was the right place for mum. Mum is shown the most upmost respect by each and every member of staff. All her needs are fully met and she regularly expresses how cared for she feels. On days when she feels a little down due to her health there are regular visits from staff who go above and beyond to help lift her mood. The site itself if spotless and provides an environment which is safe and helps all residence maintain a relaxing lifestyle.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. I am glad that you think you made the right decision.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Fitzwarren House is calculated as follows: ( (319 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 364 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Frequently Asked Questions about Fitzwarren House

What types of Care is Fitzwarren House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fitzwarren House have?

There are 64 Single Rooms.

What are the Facilities & Services at Fitzwarren House?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fitzwarren House to the centre of Swindon?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.