
Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Fitzwarren House provides high-quality residential dementia care, nursing care, and short-stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment.
A dedicated team has worked at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.
Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection...
Care Provided by Fitzwarren House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fitzwarren House for full pricing details and T&Cs.
Contact Fitzwarren House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sue Smith (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- The home is open 24 hours a day, 7 days a week to visitors.
Parking
- Free parking for visitors.
Fitzwarren House Reviews (129)
Fitzwarren House has a Review Score of 9.9 (9.890) out of 10, based on 33 reviews in the last 2 years.
Over all time Fitzwarren House has 129 reviews.
My grandfather was in desperate need of some respite/care due to my grandmother having passed away earlier in the year, which has resulted in him becoming mildly depressed and very lonely. At the age of 96, he was very reluctant but agreed to stay at Fitzwarren House for two weeks. All of the staff went out of their way to make him feel "at home", and the difference we have seen in him is unbelievable. He loves the staff and residents so much; he has decided to stay!
Thank you so much for this lovely review. It’s good to know that we are doing it right.
My father (aged almost 93) has been a resident at Fitzwarren House since early October 2020. Previously my father-in-law had spent about six months as a resident before he sadly passed away in August 2016. I could not be happier or more impressed with everything at Fizwarren House, the level of care and attention my dad receives is truly exceptional and it is good to see him in such good shape and very comfortable. In my opinion, Fitzwarren House is expertly run and superbly managed with all nursing and care staff very professional and providing such a high level of care, comfort and security. If it were possible to rate them 11 out of 10, I would be happy to do it!
Thank you so much for your lovely review of Fitzwarren House. It is good to know that the team is so appreciated. They will love to read this.
All staff are extremely caring and helpful, excellent quality of care and very friendly and welcoming to my great gramp who, at ninety six was very stubborn to accept any form of help or care. Since losing my great nan in January, it’s become apparent to us that he is very lonely at home and although convincing him to go in for respite was a challenge, when he agreed we felt relieved and it has proven the best thing for him. The nurses and chaplain have spent so much time with him to help him settle in and feel comfortable. My family and I are incredibly grateful that he is being looked after so well. Although we feel his memory is now starting to deteriorate, he is still particular about many things including food and lifestyle preferences but he has been listened to and his care is adapted to his specific needs. Many thanks to the whole team at Fitzwarren House.
Thank you so much for your lovely review. Your great gramp is a pleasure to care for. I am sure it is a relief to your family that he has decided to make Fitzwarren House his home now.
Calm and tranquil setting. Wonderful, caring, attentive and supportive staff. Nothing was ever too much trouble and we were kept informed throughout our late mother's time there. Allowed us access on visits in a professional and safe manner. Highly recommend it as you know you have left your loved ones in safe hands.
Thank you so much for your lovely review. Your mother was only with us for a short time, but caring for her and supporting your family was a pleasure.
The activities to keep residents active are excellent and varied. Mum particularly enjoyed the music therapy and community worship.
The staff always remembered special occasions and celebrated with the residents.
Thank you to all the staff for the excellent care and love you showed.
Thank you for your lovely review. It has been a pleasure to care for your Mum for the past two years. I will ensure that your thanks reach the entire team.
The care that was given to my mother was above what I imagined. The carers sere extremely nice, treating my mother with respect and kindness. The home is very friendly and has a lovey atmosphere, the gardens in summer were lovely to push the wheelchair around.
The staff at Fitzwarren House are all very friendly and so very caring. My husband has been at Fitzwarren House for over 4-years, and in all that time, he did not have a single bedsore, such as the care he received. Nothing is too much trouble for the staff.
Thank you for this lovely review. It was a pleasure to care for your husband. We all miss him and your daily visits.
My third visit - excellent.
Thank you so much for your lovely review. It is always good to receive such positive feedback that confirms that we are getting things right. We thoroughly enjoy having you and your wife here for your respite visits. Come back anytime.
My auntie was at Fitzwarren House for 18 months. The service she received was outstanding and all staff were helpful at all times.
The nursing care and general care my mother received was outstanding. She was a difficult person with complex needs, but the staff never faltered. They were patient, kind and knowledgable. I cannot find any criticism in the staff or services provided at Fitzwarren House.
Thank you so much for your lovely review; it was a pleasure to care for your Mother. Reviews such as yours, really do boost staff morale.
Sadly my mum passed away on Thursday 5th December at the age of almost 95, after receiving almost eight years of exceptional nursing care and day to day caring from wonderful staff. I cannot speak highly enough of the dignified care Mum received, maintaining her privacy at all times. Unfortunately, I wasn’t with Mum at the end of her life as I am with my daughter in New Zealand but I am so grateful for the end of life care she received. Huge thanks to the nursing staff and carers and everyone else who plays a part in making Fitzwarren House at the top of the league.
Thank you so much for your kind words. It is lovely for all concerned to receive such positive feedback. Your family was a pleasure to have in the home.
Whilst visiting, a resident's family were leaving and would next see 'Mum' at Christmas. The family left and the resident wanted to wave goodbye. A member of staff took the resident to the reception area where the resident enthusiastically waved goodbye and the family left with big smiles on their faces as they drove off. It can be really hard to leave your loved one behind but this member of staff provided a really magical moment for everyone which was so lovely to see.
Thank you for sharing your observation. It is lovely for the staff to feel appreciated.
The carers are amazing, so dedicated. Nursing care is mostly excellent. The Chaplain is simply wonderful. The Manager is lacking - forget it if you require assistance with acquiring funding; as long as fees are paid she doesn’t care whether families receive the funding that should be awarded.
Thank you for your review of our service. It is good to know how valued our nurses, carers and chaplain are. We are disappointed to note your concerns regarding funding. However, we are aware that this has been handled and responded to at the most senior management level in the organisation.
I couldn't recommend Fitzwarren highly enough.
Thank you so much for your review. It is lovely to hear that you remember the fun and laughter. I will pass your thoughts on to the team.
My wife and I first visited Fitzwarren House on our own and were very impressed with how bright and uncluttered it was and the space in shared areas and in the bedrooms. They were able to reassure us that my mum who had dementia, would be well looked after. Our next visit was with my mum and we were again impressed by how they included her in all the decisions. Mum moved in a week later in Mar 19. Unfortunately, my mum's health deteriorated rapidly and in May she was diagnosed with Bowel cancer. By then she was very frail and as a family, we decided she should not have invasive surgery but palliative care. When we met with staff to discuss a care plan and going forward it was very reassuring that they could care for mum until the end. As mum's health declines we have spent more time with her at Fitzwarren and have seen for ourselves how caring all the staff are. They have endless patience with residents and always greet you with a smile.
My father couldn't be receiving better care anywhere. The staff are kind, considerate and always go the extra mile. It is like a big family taking care of their elderly relatives. They really understand dementia.
Mum moved to Fitzwarren after 2 broken legs and care in the home was no longer enough. Recommended by a friend, mum moved into the home and was cared for excellently throughout this time. Mum was often a difficult character and therefore caring for her was testing but Fitzwarren House and its staff were truly amazing at all times. Fitzwarren House gives our family reassurance and trust that mum was safe and loved.
Thank you for taking the time to tell us about the excellent care your Mum receives in Fitzwarren House. It is great to hear that the family is reassured and feel that Mum is safe and loved. The team will be very pleased to hear that this is how you feel.
I visited more than ten nursing homes in the surrounding/extended area to care for my mother in law. Fitzwarren House was head and shoulders above all others. Residents were cared for, the home environment was homely, staff were very attentive without being overbearing. It is a truly wonderful home, a benchmark for this area.
Thank you so much for your kind words regarding Fitzwarren House. It is wonderful to hear you describe the care home as head and shoulders above all others. Staff will be so pleased with the comments, I will ensure they receive your praise.
Staff provided her with care as well as dignity in her final days.
Wish we had found the home sooner!
Thank you very much for taking the time to write a review about your mother's care at Fitzwarren House; your comments are a true accolade and one I will ensure I pass onto the whole team.
Our friend was given a room at extremely short notice on 24th December 2018. Having had a fall at home, resulting in a night in hospital, he was released on 23rd December. Being clearly incapable by then of looking after himself and with no immediate family, he needed immediate care. Fitzwarren House demonstrated that there was "Room at the Inn" when someone needed it most. During his 8 days stay there he received excellent care form all the staff who were very friendly, helpful and totally professional. He would have remained there, but a fall on New Year's Day resulted in him being rushed to hospital, where he passed away 6 days later. We are forever grateful to Firtzwarren House and the staff for their compassion.
Thank you for your review of your friends stay at Fitzwarren House; we are delighted to hear that you were happy with his care during his stay. We were so pleased to have “room at the inn” for him on Christmas Eve and that he enjoyed his last Christmas with us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 25 Nov 2025
3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
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Accreditations
There are no accreditations posted yet for Fitzwarren House.
Meet the Team (1)

Sue is Fitzwarren House's compassionate and dedicated Home Manager.
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