Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 124 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House, in Swindon, is a spacious and purpose-built building specifically designed to suit the needs of individuals with dementia.

Carers carry out personalised care packages, while looking to maintain an environment in which residents feel respected, supporting physical, emotional and spiritual needs also.

A number of activities and therapies assist carers in achieving their goals, with pet therapy particularly popular and contributing to the happiness of individuals with a fragile mental state.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (124)

9.9

Fitzwarren House has a Review Score of 9.9 (9.852) out of 10, based on 31 reviews in the last 2 years.
Over all time Fitzwarren House has 124 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fitzwarren House
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Total of 124, showing 61-80
Review from S P (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that was given to my mother was above what I imagined. The carers sere extremely nice, treating my mother with respect and kindness. The home is very friendly and has a lovey atmosphere, the gardens in summer were lovely to push the wheelchair around.
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Review from R D (Wife of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Fitzwarren House are all very friendly and so very caring. My husband has been at Fitzwarren House for over 4-years, and in all that time, he did not have a single bedsore, such as the care he received. Nothing is too much trouble for the staff.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. It was a pleasure to care for your husband. We all miss him and your daily visits.

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Review from M H (Respite Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My third visit - excellent.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It is always good to receive such positive feedback that confirms that we are getting things right. We thoroughly enjoy having you and your wife here for your respite visits. Come back anytime.

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Review from S J (Nephew of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was at Fitzwarren House for 18 months. The service she received was outstanding and all staff were helpful at all times.
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Review from T W (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing care and general care my mother received was outstanding. She was a difficult person with complex needs, but the staff never faltered. They were patient, kind and knowledgable. I cannot find any criticism in the staff or services provided at Fitzwarren House.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review; it was a pleasure to care for your Mother. Reviews such as yours, really do boost staff morale.

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Review from Susan G (Daughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mum passed away on Thursday 5th December at the age of almost 95, after receiving almost eight years of exceptional nursing care and day to day caring from wonderful staff. I cannot speak highly enough of the dignified care Mum received, maintaining her privacy at all times. Unfortunately,
I wasn’t with Mum at the end of her life as I am with my daughter in New Zealand but I am so grateful for the end of life care she received. Huge thanks to the nursing staff and carers and everyone else who plays a part in making Fitzwarren House at the top of the league.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind words. It is lovely for all concerned to receive such positive feedback. Your family was a pleasure to have in the home.

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Review from Justine W (Friend of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting, a resident's family were leaving and would next see 'Mum' at Christmas. The family left and the resident wanted to wave goodbye. A member of staff took the resident to the reception area where the resident enthusiastically waved goodbye and the family left with big smiles on their faces
as they drove off. It can be really hard to leave your loved one behind but this member of staff provided a really magical moment for everyone which was so lovely to see.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for sharing your observation. It is lovely for the staff to feel appreciated.

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Review from Beverly (Daughter of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are amazing, so dedicated. Nursing care is mostly excellent. The Chaplain is simply wonderful. The Manager is lacking - forget it if you require assistance with acquiring funding; as long as fees are paid she doesn’t care whether families receive the funding that should be awarded.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of our service. It is good to know how valued our nurses, carers and chaplain are. We are disappointed to note your concerns regarding funding. However, we are aware that this has been handled and responded to at the most senior management level in the organisation.

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Review from Harriet S (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff could not have been kinder, more supportive and more professional in their care of my mum and of my family as she passed on. She had spent two very happy years at Fitzwarren, for which we will be very grateful. We didn't expect those last years to be so full of fun and laughter and smiles
as dementia really took its grip.
I couldn't recommend Fitzwarren highly enough.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your review. It is lovely to hear that you remember the fun and laughter. I will pass your thoughts on to the team.

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Review from Derek L (Son of Resident) published on 26 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I first visited Fitzwarren House on our own and were very impressed with how bright and uncluttered it was and the space in shared areas and in the bedrooms. They were able to reassure us that my mum who had dementia, would be well looked after. Our next visit was with my mum and we were
again impressed by how they included her in all the decisions. Mum moved in a week later in Mar 19. Unfortunately, my mum's health deteriorated rapidly and in May she was diagnosed with Bowel cancer. By then she was very frail and as a family, we decided she should not have invasive surgery but palliative care. When we met with staff to discuss a care plan and going forward it was very reassuring that they could care for mum until the end. As mum's health declines we have spent more time with her at Fitzwarren and have seen for ourselves how caring all the staff are. They have endless patience with residents and always greet you with a smile.
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Review from Lesley H (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father couldn't be receiving better care anywhere. The staff are kind, considerate and always go the extra mile. It is like a big family taking care of their elderly relatives. They really understand dementia.
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Review from Johanna S (Daughter-in-law of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Fitzwarren after 2 broken legs and care in the home was no longer enough. Recommended by a friend, mum moved into the home and was cared for excellently throughout this time. Mum was often a difficult character and therefore caring for her was testing but Fitzwarren House and its staff
were truly amazing at all times. Fitzwarren House gives our family reassurance and trust that mum was safe and loved.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about the excellent care your Mum receives in Fitzwarren House. It is great to hear that the family is reassured and feel that Mum is safe and loved. The team will be very pleased to hear that this is how you feel.

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Review from V P (Daughter-in-law of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited more than ten nursing homes in the surrounding/extended area to care for my mother in law. Fitzwarren House was head and shoulders above all others. Residents were cared for, the home environment was homely, staff were very attentive without being overbearing. It is a truly wonderful home,
a benchmark for this area.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind words regarding Fitzwarren House. It is wonderful to hear you describe the care home as head and shoulders above all others. Staff will be so pleased with the comments, I will ensure they receive your praise.

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Review from T P (Son of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my mother was excellent.
Staff provided her with care as well as dignity in her final days.
Wish we had found the home sooner!
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you very much for taking the time to write a review about your mother's care at Fitzwarren House; your comments are a true accolade and one I will ensure I pass onto the whole team.

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Review from Cassy J (Friend of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend was given a room at extremely short notice on 24th December 2018. Having had a fall at home, resulting in a night in hospital, he was released on 23rd December. Being clearly incapable by then of looking after himself and with no immediate family, he needed immediate care. Fitzwarren House
demonstrated that there was "Room at the Inn" when someone needed it most. During his 8 days stay there he received excellent care form all the staff who were very friendly, helpful and totally professional. He would have remained there, but a fall on New Year's Day resulted in him being rushed to hospital, where he passed away 6 days later. We are forever grateful to Firtzwarren House and the staff for their compassion.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of your friends stay at Fitzwarren House; we are delighted to hear that you were happy with his care during his stay. We were so pleased to have “room at the inn” for him on Christmas Eve and that he enjoyed his last Christmas with us.

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Review from Sophie S (Granddaughter of Resident) published on 1 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home became like a second home to my family. My Grandad has the pleasure of being here for 3 years. The care given to himself and my family was incredible. They couldn’t have done more for us. They made us feel so comfortable within. The carers became our friends, as well as some of the residents.
Unfortunately, my Grandad passed December 2018, but the carers did so much for us from that point. Trying to make things a little easier for us. Being there, crying with us, hugging us, being at the funeral to support us and show my Grandad their love. He was so loved in that home. And I miss going there. Couldn’t say a bad word about anything or anyone in that place. Thank you from the bottom of my heart for taking care of my Grandad. Thank you again.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you very much for sharing your comments about your Grandad’s care at Fitzwarren House. It is heart-warming to hear you describe the care given to your Grandad and his family as “incredible”. Furthermore, I am humbled to hear that the team were able to support you and the rest of your family to show the love felt for your Grandad after his passing. I will ensure your kind comments are relayed to the whole team at Fitzwarren House. Thank you again.

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Review from Fiona S (Daughter of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was well looked after for the whole period she lived here. She enjoyed the surroundings, the food and the activities she chose to engage in. She had a good relationship with the staff, who did their best to meet all her needs, particularly as her health deteriorated. I would recommend anyone looking
for residential care to consider this home.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your mum's care at Fitzwarren House. It is good to know your mum had a good relationship with the staff and that they were able to provide the care she required. Knowing you would recommend Fitzwarren House is further praise and I will ensure I let the staff team know. Thank you again.

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Review from Kathryn A (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home where the staff truly care for residents and every effort is made to ensure that the resident's individual likes and dislikes are catered for. Spiritual needs are met by the lovely chaplain. The standard of hygiene is very good and it does not smell like an institution. Rooms are
comfortable and every effort is made to help them become real homes for residents. Staff are caring and compassionate and respectful. Visitors are treated very well too.
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Review from D A (Relative of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In every situation I've come across at Fitzwarren there is always someone there to help, whether that is with a resident or visitor. I have only recently needed to visit Fitzwarren but I am very impressed.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your kind words about Fitzwarren House and the staff team. I will ensure your comments are passed on to them.

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Review from Patricia B (Wife of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent almost three years here until he sadly passed away recently. Fitzwarren House stayed clean, fresh and welcoming, as did the flowers on entering the home.


The care and consideration given by all the nursing and care staff towards my sons and myself couldn't have been better.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to pass on your very kind comments regarding the care your Husband received at Fitzwarren House. We are always grateful for feedback and to hear that the staff and the home provided a welcome for yourself and your sons will be valued by the whole team.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Fitzwarren House is calculated as follows: ( (319 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 364 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.