
Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Fitzwarren House provides high-quality residential dementia care, nursing care, and short-stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment.
A dedicated team has worked at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.
Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection...
Care Provided by Fitzwarren House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fitzwarren House for full pricing details and T&Cs.
Contact Fitzwarren House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sue Smith (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- The home is open 24 hours a day, 7 days a week to visitors.
Parking
- Free parking for visitors.
Fitzwarren House Reviews (129)
Fitzwarren House has a Review Score of 9.9 (9.890) out of 10, based on 33 reviews in the last 2 years.
Over all time Fitzwarren House has 129 reviews.
I found the nursing care at the home excellent. The staff are always so friendly and caring. My relative was treated with great dignity and compassion, there was never any complaints from her or myself re. her care. Her last few months of life were spent in the nursing wing. I would know that she was always safe, clean, fed and warm, as I lived far away. Thank you.
Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear your description of the dignity and compassion shown to your relative, I will be sure to let the team know. Thank you once again.
Mum moved into the Nursing Home in July 2016 as she needed full-time Nursing Care. The staff - nursing and carers - were very supportive, caring and professional from day 1 until she passed away in May 2017. Her room was re-arranged to provide the best outlook for her. Mum was fiercely independent (she didn't really want to be away from her home) and often would ignore requests to call the carers when she needed help. This resulted in a series of falls which the staff took in their stride. When her health became very poor at the end, she was treated with respect and dignity. I have every respect for the nursing staff and helpers, who maintained a cheery disposition with Mum. Although most do not want to end their days away from their own home, I have no hesitation in recommending Fitzwarren House as the alternative when needs must.
Thank you for taking the time to tell us about your Mum's stay at Fitzwarren House. I am glad to hear that you found the team so supportive and caring and that they treated your Mum with dignity and respect. It's also great to hear that your Mum was able to maintain her fiercely independent streak and that we were able to support her to the end of her life.
Fitzwarren House is the most caring home I have seen. The staff are always cheerful, nothing is too much trouble, not only for the residents but the relatives are well supported too. Attention to detail makes all the difference and Fitzwarren House is consistently good at this. Long may they continue making elderly people feel safe at home.
Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear how great you feel the team are doing. I will be sure to share your comments with them.
A lovely, friendly atmosphere.
Thank you for taking the time to tell us what you feel about the care at Fitzwarren House. It is great to hear that you find our home to have such a lovely atmosphere and that our team is so caring.
My mother recently passed away after being in Fitzwarren House for 6 years. She had a room on the ground floor initially then moved to the first floor for clinical care in 2015. Throughout her time in the home, we have been extremely happy with her care and with the dedicated and very caring staff who have looked after her.
Thank you for telling us about the care and support your Mother received at Fitzwarren House. It is lovely to hear that we were able to continue to meet her needs even when her health failed and she had to move to the nursing floor.
I am so impressed with one member of staff at Fitzwarren House, when she is on duty the unit runs smoothly and the residents are so well cared for and there is a happy, relaxed atmosphere. The staff also are happy and can do their best. She will not rest- e.g. take a lunch break until everything is sorted and the resident all settled. When my mum was really ill the day she returned from the hospital I could not fault them they were so supportive and helpful.
It is great to hear how highly you rate Fitzwarren Care Home and how well you feel your Mum is supported and cared for. Thank you for taking the time to tell us, it is very much appreciated.
From the first moment I visited Fitzwarren House, I was very impressed that it was more of a home for the residents than a care home. The manager and staff are very caring and attentive. My mother became a resident a few months ago and I am so pleased to see her taking part in the activities and interacting with other residents. The overall ethos is that it is the residents home with the staff helping and caring whenever and wherever they can.
Thank you for telling us about the care and support your Mother receives at Fitzwarren House. It is lovely to hear that your Mother is enjoying the activities and you find it is very much the residents' home, with staff helping and caring where they can. This is what we aim for and it is lovely to hear the team are achieving it.
Other care homes often feel like places you go to die. This doesn't. There are activities every morning and evening and Grandma who can be quite introvert loves to go to them. The staff know how she likes her tea and juice and makes sure things are done for her the way she likes. The staff are cheerful, friendly and genuinely care for their residents. Rooms are clean, staff chat with residents during their tea breaks. It's a happy place which means so much when dealing with dementia, which can be so difficult.
Thank you for reviewing the care and support your Grandmother receives at Fitzwarren House. It is lovely to hear that your Grandma, who can be quite introverted, loves to join in our activities. The team will be pleased to hear that they are making a real difference to her life.
I find the home warm and friendly with everyday activities for the residents which are well organised and enjoyable. My sister also enjoys her hairdresser appointment every week. I like the communal kitchen where visitors can make a drink for themselves and the residents they are visiting. Staff are very obliging indeed.
All staff are so helpful and friendly. The home is always spotless and has no horrible smells. The manager is excellent along with all staff whenever you walk in and I always get a warm welcome. I would recommend this home to anybody.
Thank you so much for your feedback, I will ensure that your comments are passed onto the whole team.
Visitors are always made welcome. As a family, we feel that Fitzwarren is a happy home with a great understanding of the very different needs of our lovely mum and the other residents with dementia.
Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. What better accolade than to be called a happy home. The team work hard to create that home feeling and will be delighted with your comments.
The building is welcoming, well designed and fit for purpose. Cleanliness is exceptional. Carpets and soft furnishings are attractive and regularly refreshed or renewed. The communal areas are spacious and comfortable. Individual bedrooms are well furnished with an en-suite wet room. The nursing staff are friendly and sincerely care for the residents with compassion and expertise. Carers are upbeat, kind and work hard to keep residents comfortable and clean. Activities are organised daily for those who can take part. As a relative of a resident, the support I have received from nurses and carers have been fantastic.
Thank you for sharing your thoughts on the care and support your relative receives at Fitzwarren House. It is great to hear that you recognise the efforts of all of our team members in creating a clean, welcoming and caring home which residents and relatives can enjoy.
I visit once a week to see a friend who is a stroke patient and has been in the home for five years. I have always found the home to be clean and the staff are friendly and helpful.
Thank you for telling us about the care and support that your friend receives at Fitzwarren House, your positive comments are greatly appreciated.
My Mum has been at Fitzwarren House for one year. I have nothing but praise for the care , kindness and good humour of the staff . Nothing is too much trouble and I have complete peace of mind . Her room is lovely, she is always immaculately dressed, clean and well groomed. The laundry service is excellent. The food is tasty and appetising and there are always snacks to be had. Mum does have 'off days" however, the staff know how to deal with it and never hesitate to call the doctor if needs be. This has to be the best care home in Swindon and I am so glad that my Mum is safe and well cared for. Well done and many thanks to all staff .
Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. It is great to hear that you now have complete peace of mind and that our team deliver such an exemplary service, they will be delighted to hear your comments.
My father spent the final six months of her life in Fitzwarren house and I could not have wished for a better place for him. The standard of care he received was second to none and nothing was too much trouble for any of the staff. He was unable to get out of bed so spent all his time in his room. However, there was always someone around to say hello or have a quick chat with him. I'm sure many people have pre-conceived ideas of what a nursing home is like but Fitzwarren House will blow these ideas out of the water. I wouldn't hesitate to recommend this home to anyone.
Thank you for your glowing review of the care and support your Father-in-law received at Fitzwarren House. The team will be delighted to know they “got it so right”, beyond excellent is quite an accolade to be awarded.
I spent quite a few days visiting my grandma with my family (including our dog!) and found everyone who worked and helped grandma wonderful. They took time to get to know her in the few months that she was there, and seemed to have a keen affection for her which was of great support. The care I received during grandmas last week is something I won't forget. Thank you all for being so lovely, friendly and kind.
Thank you for taking time to tell us about the care and support that your Grandma received. I am so pleased that you found the staff caring and supportive and that you also felt well cared for in your Grandma's last week at the Home. I will be sure to pass your lovely comments onto the team.
This home is run in an extremely professional and caring manner. all staff are well trained and motivated to provide care and treat each resident with dignity. I would also like to make a special reference to the nursing staff who are exceptional.
Thank you for taking time to review the care and support your loved one receives at Fitzwarren House. It's lovely to hear that our team are well trained and can be relied upon to provide care with dignity.
Fitzwarren house is a delightful place to visit. Plenty of parking available and garden is well cared for a lovely place to sit. The staff i.e. nurses, carers and cleaners are all so lovely, caring and informative. Special mention to all the nurses who are SO loving, caring and considerate towards the residents. My heartfelt thanks to them all.
Thank you for sharing your views on the care and support provided at Fitzwarren House. It is great to hear that you find our team so lovely and caring and that you enjoy the garden so much.
Outside agencies were consulted appropriately and nothing was too much trouble. Rooms were comfortable and there was a high standard of cleanliness throughout the home. Kitchen staff made every effort to provide food appropriate for her needs to the point where the catering manager sought me out to discuss mums needs.
Thank you for telling us about the care at Fitzwarren House. It is lovely to hear that your Mother wanted for nothing and that the team were able to provide such a great support for her.
Both nursing and care staff, consistently did everything they could to make sure mum's needs were met. Unlike in her previous stay in hospital, she was treated like an individual old person with her own personality, interests and skills. The activities organiser went out of her way to ensure that mum used her decorative and craft skills, played the piano and was generally engaged. The Methodist Chaplain was always cheerful and energetic and mum enjoyed the services and her spiritual needs were also met. Thank you to all.
How wonderful to hear that your Mum was truly treated as an individual with her own personality and skills. It is great to know that she enjoyed the activities and felt that her spiritual needs were met by the chaplain. Thank you for taking the time to tell us about this, the team will be delighted to know they “got it right”
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 25 Nov 2025
3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
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Accreditations
There are no accreditations posted yet for Fitzwarren House.
Meet the Team (1)

Sue is Fitzwarren House's compassionate and dedicated Home Manager.
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