Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 126 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House provides high-quality residential dementia care, nursing care, and short stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment, and was rated 'Outstanding' by the CQC in December 2018.

They have a dedicated team, many of whom have been working at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.

Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection of signed Quentin Blake prints that were donated by the famous cartoonist.

Fitzwarren House is part of a wider community, alongside Fitzwarren Court and Stanton Lodge retirement living, and MHA Communities Swindon - offering residents a real sense of connection and belonging.
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Care Provided by Fitzwarren House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Contact Fitzwarren House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fitzwarren House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (126)

9.9

Fitzwarren House has a Review Score of 9.9 (9.869) out of 10, based on 35 reviews in the last 2 years.
Over all time Fitzwarren House has 126 reviews.

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Total of 126, showing 81-100
Review from D A (Relative of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In every situation I've come across at Fitzwarren there is always someone there to help, whether that is with a resident or visitor. I have only recently needed to visit Fitzwarren but I am very impressed.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your kind words about Fitzwarren House and the staff team. I will ensure your comments are passed on to them.

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Review from Patricia B (Wife of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent almost three years here until he sadly passed away recently. Fitzwarren House stayed clean, fresh and welcoming, as did the flowers on entering the home.


The care and consideration given by all the nursing and care staff towards my sons and myself couldn't have been better.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to pass on your very kind comments regarding the care your Husband received at Fitzwarren House. We are always grateful for feedback and to hear that the staff and the home provided a welcome for yourself and your sons will be valued by the whole team.

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Review from Richard B (Son of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father sadly passed away towards the end of last month while he was staying at Fitzwarren House after a long illness. The care he received over the 3 years he was at the nursing home was nothing short of exceptional and the compassion shown by each and every member of staff, including at the time
of his passing and the days after, was truly commendable.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for taking the time to complete a review of your late Father's care at Fitzwarren House. To describe your Father's care as exceptional is something I know the whole team will be proud to hear. Thank you again

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Review from Alan S (Husband of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home, everyone friendly, like one big happy family. Cannot fault anything at all.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of Fitzwarren House. I will ensure your words of “Brilliant and one big happy family” are passed on to all of the staff.
Thank you again.

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Review from Chris S (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff and management for all the hard work and dedication it takes to run a successful and honest care home. My mum was very well looked after right up to the time of her passing on the 7th August 2018. I was always greeted with friendship and compassion, and the attention
to detail relating to care was, in my opinion, exemplary. The activities and facilities are very good, from singing to games, and the meals are as good as home cooked. My mum was always treated with dignity and for that, I want to thank you all.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your wonderful comments about Fitzwarren House. It is delightful to hear that the attention to detail regarding your Mum’s care was exemplary; this can only be considered an accolade. The team work very hard and will be delighted to hear about your lovely comments regarding activities, food and the friendship you felt.
Thank you once again.

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Review from Richard S (Son of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum got diagnosed with Dementia around 2012 and moved into Fitzwarren House in February 2018 after my Dad could no longer look after her.
The care my Mum received was amazing, all the staff I met on my visits were friendly, kind and loving towards my Mum, and would always phone my Dad if anything
was wrong with Mum.
They are totally professional and I am so glad my Dad chose this home for Mum.
The building is always clean, walls, windows, carpets, rooms, bathrooms always spotless.
The garden is a lovely place to see and the 'Gnome's Home' is a lovely place to sit and chat.
The food always smells nice when we visit at lunchtime, and I was always offered a drink or food!
My Mum passed in early August 2018.
I cannot thank the staff enough for their loving care.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. It was a pleasure to care for your mum

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Review from Donald P (Son of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
MHA Fitzwarren House has looked after my mother for the last two years. She had Dementia with Lewy bodies that caused her to hallucinate a lot.
She came from her own home having lived independently, but with home help. It took her some time to get settle in. Initially, she suffered from depression.
But the staff were most caring and helpful, nothing too much for them and mum settled into the routine joining in the many activities and Christian services held each week.
Another part of her condition was that she suffered low blood pressure that led to her having many falls. Each time, the staff were very cautious and did all they could to help her. We were kept informed of incidents and if we were not able to be there, to go and stay with her to the hospital.
In her last days, the staff could not have been more caring and took turns to sit and read to her, hold her hand.
I cannot recommend them highly enough. All staff and the team have been so loving and kind and not just professional.
Thank you.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your Mother's care at Fitzwarren House. It is so good to hear that you found the team so helpful, caring and that they kept you well informed about your Mother. Your comments about your Mother's care in her last days will, I know, be gratefully received by the team.

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Review from Robert D (Cousin of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my cousin had a severe stroke aged 59 it fell to myself to locate him in a care home. After evaluating several homes in the Swindon area I decided to recommend to him Fitzwarren Homes. With no experience in this field before it was a daunting task. However, my concerns were soon overcome by the
manager, admin, nursing and care staff at Fitzwarren House. 5*.
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Review from M M (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and caring home. If I could book a care home for myself now, I would choose this one!
Mum is settled and very happy and that gives us all great peace of mind knowing that her care is wonderful.
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Review from A M (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well and appears to be happy and contented.
Her needs are met by the staff and nothing is too much trouble for them.
The staff are all lovely and caring and as a family we have peace of mind knowing Mum is well looked after.
I am very happy to recommend this care home.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your review. I am so glad to hear that your Mum has settled in well at Fitzwarren House and feels content. Your comments about the staff showing 'nothing is too much trouble' and you as a family having 'peace of mind' is what we wish to achieve. Once again thank you for your comments.

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Review from Shaun T (Son-in-law of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff kept everything light and humorous when some days Mum in law was difficult and frustrated. Patient and kind with care and humour. Bravo!
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you very much for your review of Fitzwarren House. I will ensure your “Bravo” is passed onto the staff.

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Review from Stephenie T (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is exceptional for care, support and standards. The staff understand the "humour" in us all. They understand and care for the resident and the family members. The office staff have the same empathy for life as does the care staff. Nothing is too much trouble. Well done Fitzwarren House
for the kindness and care afforded to my Mum in her last weeks.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review of the of the care your mum received at Fitzwarren House. It is so important for us to hear that you and members of your family also felt cared for by the office and care staff. To use the phrase 'nothing is too much trouble' is indeed an accolade. Thank you again.

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Review from Angela R (Daughter of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurses and carers at Fitzwarren House looked after my mother from July 2016 until her death on Christmas Eve 2017. Fitzwarren House is not just a nursing home, it is a real home for the residents and my mother received consistent and excellent care throughout her time there. She was often frustrated
at the loss of her mobility and independence and could be obstinate and difficult but all the staff took this in their stride and provided her with the affection, support and attention she needed, particularly as her health declined in the latter months. I am so grateful to all the staff and could not have wished for a better place for my mother to spend the last eighteen months of her life. Thank you so much to all of you.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for the lovely review you have written about your Mothers care at Fitzwarren House. What better accolade can there be than to describe us as “not just a nursing home but a real home” delivering excellent care. To hear that the staff treated your mother with the affection and support she needed, will; I know, mean a lot to the team. I will ensure I pass your comments onto the nursing and care team. Thank you once again.

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Review from Peter W (Nephew of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt enjoyed 5 years of loving care at this nursing home. All the staff - nursing and carers gave great personal care to her, and thanks to that care she was able to achieve her 100th birthday, which was celebrated with great excitement. The home is very well managed and maintained to a high standard.


As

a long-term member of the Methodist Church, she valued the spiritual support of the homes chaplain, and the services provided. She was lucky to secure a place here, and all her family much appreciate all they did for her at this special time in her life. In the end, they provided a very dignified conclusion to her long life.
Reply from Susan Smith, Home Manager at Fitzwarren House

The comments in your review will be truly treasured by the whole staff team at Fitzwarren House. We were so pleased to see that you are able to give such a high recommendation for the home and the care and support given to your Aunt and we thank you for taking the time to send in your comments.

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Review from James A (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always delightful with the residents and nothing seems too much trouble. Activities are led by staff who are attentive and involved. All staff treated my mother and other residents very well. I can't recommend the place and staff highly enough.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your kind comments about the care, activities and staff at Fitzwarren House. I know the all of the staff will be so pleased to hear them. Thank you once again

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Review from Suzanne D (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from 2010 until May 2017 when she died at the age of 90. She was treated with dignity and respect. She was always smartly dressed and care was taken to keep her hair washed and styled. Birthdays were celebrated with a cake and a gathering by the staff. All the staff worked as
a team to create a homely atmosphere which helped to keep the residents calm. I felt happy to leave my mother in the care of such professional staff.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for the lovely review you have written about your Mothers time at Fitzwarren House, what better accolade can there be than that you felt comfortable leaving your Mother in our care. The team will be so pleased to hear your comments.

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Review from S D (Sister-in-law of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in law was in Fitzwarren House from October 16 until her death in July 17. I found the staff excellent in their care. Nothing was too much trouble. The room was spotless, clean as was my sister-in-law. The whole time she was cared for with love and dignity from all members of staff. I was
kept informed of all her care and needs and found the staff to be on top of every situation that arose with her deteriorating health.
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Review from Lynn C (Niece of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the nursing care at the home excellent. The staff are always so friendly and caring. My relative was treated with great dignity and compassion, there was never any complaints from her or myself re. her care. Her last few months of life were spent in the nursing wing. I would know that she was
always safe, clean, fed and warm, as I lived far away. Thank you.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear your description of the dignity and compassion shown to your relative, I will be sure to let the team know. Thank you once again.

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Review from Graham V (Son of Resident) published on 31 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the Nursing Home in July 2016 as she needed full-time Nursing Care. The staff - nursing and carers - were very supportive, caring and professional from day 1 until she passed away in May 2017. Her room was re-arranged to provide the best outlook for her. Mum was fiercely independent (she
didn't really want to be away from her home) and often would ignore requests to call the carers when she needed help. This resulted in a series of falls which the staff took in their stride. When her health became very poor at the end, she was treated with respect and dignity. I have every respect for the nursing staff and helpers, who maintained a cheery disposition with Mum. Although most do not want to end their days away from their own home, I have no hesitation in recommending Fitzwarren House as the alternative when needs must.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your Mum's stay at Fitzwarren House. I am glad to hear that you found the team so supportive and caring and that they treated your Mum with dignity and respect. It's also great to hear that your Mum was able to maintain her fiercely independent streak and that we were able to support her to the end of her life.

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Review from Shirley W (Niece of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fitzwarren House is the most caring home I have seen. The staff are always cheerful, nothing is too much trouble, not only for the residents but the relatives are well supported too. Attention to detail makes all the difference and Fitzwarren House is consistently good at this. Long may they continue
making elderly people feel safe at home.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear how great you feel the team are doing. I will be sure to share your comments with them.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Fitzwarren House is calculated as follows: ( (367 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

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