
Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Knowing Mum is cared for and in safe hands is a weight of my mind.F M(Daughter of Resident/Service User)



Fitzwarren House provides high-quality residential dementia care, nursing care, and short-stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment.
A dedicated team has worked at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.
Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection...
Care Provided by Fitzwarren House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fitzwarren House for full pricing details and T&Cs.
Contact Fitzwarren House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sue Smith (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- The home is open 24 hours a day, 7 days a week to visitors.
Parking
- Free parking for visitors.
Fitzwarren House Reviews (129)
Fitzwarren House has a Review Score of 9.9 (9.890) out of 10, based on 33 reviews in the last 2 years.
Over all time Fitzwarren House has 129 reviews.
The staff looked after my mum so well. They were always kind and friendly. Her personal care was always well done. She enjoyed having her hair and nails done. Staff always had time to sit and talk to her which was a real comfort. The gardens are beautiful and mum loved sitting in them.
Thank you so much for your very positive review. It is good to receive such high praise for the care we provide. As you know, the staff love their jobs, but it is so nice for them to receive appreciation from families.
A lovely home, with lovely people. The staff are so kind and caring and support family members so well too. My nana's room was clean, light and spacious. She enjoyed the food - especially the cake in the afternoon. The staff make birthdays very special for all the residents. A special place.
Thank you so much for your lovely review. We are so pleased that your family and your Nana had such a positive experience.
My nana was very well looked after at Fitzwarren House. The staff were kind and helpful. Her needs were always catered for. She enjoyed all the activities, especially the singing ones. She loved walking in the beautiful grounds and sitting with the home's cats - Fitz and Warren. A wonderful place for her to live until her death.
Thank you for taking the time to review our service and for rating us so highly. It is always good to receive feedback, even more so when it is as positive as this.
My mother-in-law was always treated with the utmost respect during her time at Fitzwarren House. The staff were extremely professional and caring. My wife (as next of kin) was kept informed at all times of any issues affecting my mother-in-law. The home and gardens were beautifully looked after. My mother-in-law loved the food too!
It is so good to know that we are getting it right.
When I visit mum I usually try and have a quick catch-up with the care staff in mum's unit before going to mum's room just to find out how mum has been since my last visit. This week I was extremely surprised to be told mum wasn't in her room but in the lounge; Mum hasn't been out of her room since late last year; through her own choice she has remained in her room and more recently in bed due to her rapidly advancing dementia and balance issues. The staff have gone out of their way to find a means of getting mum from her room to the lounge. This week it was like seeing a new mum. Dementia is so cruel and while mum still doesn't know who I am and probably never will again, this small gesture by the staff made the best visit I have had with mum for such a long time. Mum was a lot more engaged with her surrounding, a change of scene has done her the world of good. I cannot thank the staff enough for all the care, love and time given to mum and me it makes such a difference.
I am pleased that you liked your new mum! It is great to know what a good visit you had. We have to capitalise on those good times.
We moved our mum to residential care at the end of May when care in the home became impossible as her dementia progressed. We have been delighted to see that she settled into Fitzwarren House immediately. The staff have all been so helpful, cheerful and friendly both during the transition and subsequently. They clearly enjoy their job there and when we visit we can see they genuinely care about all the residents. We are very grateful to find a space for mum here.
Thank you so much for your lovely review. Mum has settled in very well and it is good to see her so happy and contented.
Hello, I live in Fitzwarren House and like living here 100%. I like everyone. They treat me like family.
The staff are amazing. They are all kind and considerate, treating the residents with dignity and respect in challenging situations. The home is clean and well looked after with space outside to walk and sit with your loved one.
Thank you for taking the time to write this lovely review. I will share it with the team.
My mother had only been in the care home for a few weeks before she passed away. I found the staff to be very caring, helpful and patient, and my mother was well supported. The staff have also been extremely kind and helpful to me following my mother's passing.
Thank you so much. What a shame that mum was with us for such a short time. It is good to hear that you felt supported by the team.
My sister was in Fitzwarren House care home for nearly three years. From the very first day, I found the staff very caring and welcoming. Whenever I paid a visit to my sister, the atmosphere was warm and friendly. Her room was spotless and she was able to bring all the things she treasured with her. As her health deteriorated, she received excellent medical care and I was kept informed regularly. A lovely home which I would recommend to anyone.
Thank you so much for your lovely review. It was a pleasure to care for your sister over the past few years. She was a real character, not easily forgotten.
My entire experience of working with Fitzwarren House for the whole seventeen months mum was with you was excellent. We knew she was safe and well cared for. The staff provided mum with support and friendship at a time when she was unable to cope independently. Towards end of life, the staff gave me the support and help needed to get through a difficult period.
Thank you for your review, which is very much appreciated. The staff are always buoyed up by reviews like you. Yes, they do a great job. It’s lovely for them to hear it from a relative.
The staff are brilliant, the level of care shown to dad is amazing. it was hard to make the choice to get dad care but I know we definitely have made the right choice.
Thank you so much for this lovely review. Dad has settled in wonderfully and joins in with everything with enthusiasm.
My mother and I are delighted with the care she is receiving at Fitzwarren House. Everyone is truly kind and considerate, nothing is too much trouble, and everything they say they will do, they do with professionalism and to an excellent standard. This is a wonderful care home, and I cannot praise or thank them enough.
Thank you for your glowing review. My team know how proud I am of them, but praise like this from a relative always goes that little bit further. Thank you again.
I can’t give the staff at Fitzwarren House enough praise for the care they gave my Father in the 8 years he lived there. They are a wonderful team and I feel so glad to know how well cared for he was.
Thank you so much for your lovely review. I will share it with the team. It is good to know that we are getting it right.
I am very happy to live here. I love all the staff who look after me very well. There are lots of activities that I do and enjoy.
I have been a resident here for just about a year and feel very comfortable and secure. I am looked after extremely well. All the staff are excellent and very professional and helpful. My grateful thanks to all.
Thank you for this lovely review. It is always good to receive a review from a resident and to hear exactly how it is for the person directly receiving the service. I am so pleased that we make you happy.
We had a brilliant experience with Fitzwarren House. The staff were very professional and very caring, nothing was too much trouble. They keep mum entertained with various activities, including music with a one on one singer/guitarist.
Thank you so much for this lovely review. Unfortunately, mum was not with us for long, but it is good to know that she enjoyed that last period of time.
Visited my mother on an inside visit, tested before entering and personal protective equipment put on well administered. Met Mum in a room where we spent a lovely 45 minutes together, I took a cake and iced coffee at Mums asking which she ate and drank as if we were out for coffee. We enjoyed looking out into the garden, at end of the visit I gave Mum a hug and said I would see her again soon. Before I left I made an appointment to visit her again the following week, a very enjoyable visit.
Thank you for your lovely review. It really is a treat to see families enjoying time together again.
It was difficult to honestly and accurately fill in the boxes below because of visiting restrictions but have found staff to be helpful. Because of mum's condition we are unable to ask her what she thinks and unfortunately she misses out on all the good activities provided.
Thank you for your review. Good to hear that staff are helpful. Hopefully, the restrictions will lessen very soon.
When my brother came to the home in the first lockdown of Covid he was poorly, unresponsive and sad. With all the care and nursing that he has received he is so different. He now responds to everyone and is so happy every time I visit. The staff are lovely and caring. It is so reassuring for me to know that he is so well looked after.
Thank you so much for this lovely review. Your brother is blooming, isn’t he? So good to see.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 25 Nov 2025
3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
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Accreditations
There are no accreditations posted yet for Fitzwarren House.
Meet the Team (1)

Sue is Fitzwarren House's compassionate and dedicated Home Manager.
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