Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
Review Us
9.9 126 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House provides high-quality residential dementia care, nursing care, and short stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment, and was rated 'Outstanding' by the CQC in December 2018.

They have a dedicated team, many of whom have been working at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.

Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection of signed Quentin Blake prints that were donated by the famous cartoonist.

Fitzwarren House is part of a wider community, alongside Fitzwarren Court and Stanton Lodge retirement living, and MHA Communities Swindon - offering residents a real sense of connection and belonging.
Show Fitzwarren House on the Map

Care Provided by Fitzwarren House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (126)

9.9

Fitzwarren House has a Review Score of 9.9 (9.869) out of 10, based on 35 reviews in the last 2 years.
Over all time Fitzwarren House has 126 reviews.

Overall Experience
  • 118
  • 8
  • 0
  • 0
  • 0
Date Published
  • 126
  • 9
  • 29
  • 35
  • 91
Reviewer Connection to Fitzwarren House
  • 52
  • 24
  • 6
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 126, showing 41-60
Review from A W (Son-in-law of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was always treated with the utmost respect during her time at Fitzwarren House. The staff were extremely professional and caring. My wife (as next of kin) was kept informed at all times of any issues affecting my mother-in-law. The home and gardens were beautifully looked after. My
mother-in-law loved the food too!
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review.
It is so good to know that we are getting it right.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon M (Son of Resident) published on 30 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit mum I usually try and have a quick catch-up with the care staff in mum's unit before going to mum's room just to find out how mum has been since my last visit. This week I was extremely surprised to be told mum wasn't in her room but in the lounge; Mum hasn't been out of her room since
late last year; through her own choice she has remained in her room and more recently in bed due to her rapidly advancing dementia and balance issues. The staff have gone out of their way to find a means of getting mum from her room to the lounge. This week it was like seeing a new mum. Dementia is so cruel and while mum still doesn't know who I am and probably never will again, this small gesture by the staff made the best visit I have had with mum for such a long time. Mum was a lot more engaged with her surrounding, a change of scene has done her the world of good. I cannot thank the staff enough for all the care, love and time given to mum and me it makes such a difference.
Reply from Susan Smith, Home Manager at Fitzwarren House

I am pleased that you liked your new mum! It is great to know what a good visit you had. We have to capitalise on those good times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum to residential care at the end of May when care in the home became impossible as her dementia progressed. We have been delighted to see that she settled into Fitzwarren House immediately. The staff have all been so helpful, cheerful and friendly both during the transition and subsequently.
They clearly enjoy their job there and when we visit we can see they genuinely care about all the residents. We are very grateful to find a space for mum here.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in very well and it is good to see her so happy and contented.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E N (Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hello, I live in Fitzwarren House and like living here 100%. I like everyone. They treat me like family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. They are all kind and considerate, treating the residents with dignity and respect in challenging situations. The home is clean and well looked after with space outside to walk and sit with your loved one.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write this lovely review. I will share it with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H E (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had only been in the care home for a few weeks before she passed away. I found the staff to be very caring, helpful and patient, and my mother was well supported. The staff have also been extremely kind and helpful to me following my mother's passing.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much. What a shame that mum was with us for such a short time. It is good to hear that you felt supported by the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Sister of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in Fitzwarren House care home for nearly three years. From the very first day, I found the staff very caring and welcoming. Whenever I paid a visit to my sister, the atmosphere was warm and friendly. Her room was spotless and she was able to bring all the things she treasured with her.
As her health deteriorated, she received excellent medical care and I was kept informed regularly. A lovely home which I would recommend to anyone.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It was a pleasure to care for your sister over the past few years. She was a real character, not easily forgotten.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S O (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My entire experience of working with Fitzwarren House for the whole seventeen months mum was with you was excellent. We knew she was safe and well cared for. The staff provided mum with support and friendship at a time when she was unable to cope independently. Towards end of life, the staff gave me
the support and help needed to get through a difficult period.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review, which is very much appreciated. The staff are always buoyed up by reviews like you. Yes, they do a great job. It’s lovely for them to hear it from a relative.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter O (Son of Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant, the level of care shown to dad is amazing. it was hard to make the choice to get dad care but I know we definitely have made the right choice.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Dad has settled in wonderfully and joins in with everything with enthusiasm.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and I are delighted with the care she is receiving at Fitzwarren House. Everyone is truly kind and considerate, nothing is too much trouble, and everything they say they will do, they do with professionalism and to an excellent standard. This is a wonderful care home, and I cannot praise or
thank them enough.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your glowing review. My team know how proud I am of them, but praise like this from a relative always goes that little bit further. Thank you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona W (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t give the staff at Fitzwarren House enough praise for the care they gave my Father in the 8 years he lived there. They are a wonderful team and I feel so glad to know how well cared for he was.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. I will share it with the team. It is good to know that we are getting it right.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip W (Resident) assisted by family/friend published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to live here. I love all the staff who look after me very well. There are lots of activities that I do and enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H P (Resident) assisted by family/friend published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for just about a year and feel very comfortable and secure. I am looked after extremely well. All the staff are excellent and very professional and helpful. My grateful thanks to all.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. It is always good to receive a review from a resident and to hear exactly how it is for the person directly receiving the service. I am so pleased that we make you happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y P (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a brilliant experience with Fitzwarren House. The staff were very professional and very caring, nothing was too much trouble. They keep mum entertained with various activities, including music with a one on one singer/guitarist.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Unfortunately, mum was not with us for long, but it is good to know that she enjoyed that last period of time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith R (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother on an inside visit, tested before entering and personal protective equipment put on well administered. Met Mum in a room where we spent a lovely 45 minutes together, I took a cake and iced coffee at Mums asking which she ate and drank as if we were out for coffee. We enjoyed looking
out into the garden, at end of the visit I gave Mum a hug and said I would see her again soon. Before I left I made an appointment to visit her again the following week, a very enjoyable visit.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It really is a treat to see families enjoying time together again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was difficult to honestly and accurately fill in the boxes below because of visiting restrictions but have found staff to be helpful. Because of mum's condition we are unable to ask her what she thinks and unfortunately she misses out on all the good activities provided.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review. Good to hear that staff are helpful. Hopefully, the restrictions will lessen very soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie S (Sister of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother came to the home in the first lockdown of Covid he was poorly, unresponsive and sad. With all the care and nursing that he has received he is so different. He now responds to everyone and is so happy every time I visit. The staff are lovely and caring. It is so reassuring for me to know
that he is so well looked after.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Your brother is blooming, isn’t he? So good to see.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Granddaughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather was in desperate need of some respite/care due to my grandmother having passed away earlier in the year, which has resulted in him becoming mildly depressed and very lonely. At the age of 96, he was very reluctant but agreed to stay at Fitzwarren House for two weeks. All of the staff
went out of their way to make him feel "at home", and the difference we have seen in him is unbelievable. He loves the staff and residents so much; he has decided to stay!
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. It’s good to know that we are doing it right.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony P (Son of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father (aged almost 93) has been a resident at Fitzwarren House since early October 2020. Previously my father-in-law had spent about six months as a resident before he sadly passed away in August 2016. I could not be happier or more impressed with everything at Fizwarren House, the level of care
and attention my dad receives is truly exceptional and it is good to see him in such good shape and very comfortable. In my opinion, Fitzwarren House is expertly run and superbly managed with all nursing and care staff very professional and providing such a high level of care, comfort and security. If it were possible to rate them 11 out of 10, I would be happy to do it!
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review of Fitzwarren House. It is good to know that the team is so appreciated. They will love to read this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charleigh H (Great-granddaughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are extremely caring and helpful, excellent quality of care and very friendly and welcoming to my great gramp who, at ninety six was very stubborn to accept any form of help or care. Since losing my great nan in January, it’s become apparent to us that he is very lonely at home and although
convincing him to go in for respite was a challenge, when he agreed we felt relieved and it has proven the best thing for him. The nurses and chaplain have spent so much time with him to help him settle in and feel comfortable. My family and I are incredibly grateful that he is being looked after so well. Although we feel his memory is now starting to deteriorate, he is still particular about many things including food and lifestyle preferences but he has been listened to and his care is adapted to his specific needs. Many thanks to the whole team at Fitzwarren House.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Your great gramp is a pleasure to care for. I am sure it is a relief to your family that he has decided to make Fitzwarren House his home now.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Fitzwarren House is calculated as follows: ( (367 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

No image found

Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.