Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 123 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House, in Swindon, is a spacious and purpose-built building specifically designed to suit the needs of individuals with dementia.

Carers carry out personalised care packages, while looking to maintain an environment in which residents feel respected, supporting physical, emotional and spiritual needs also.

A number of activities and therapies assist carers in achieving their goals, with pet therapy particularly popular and contributing to the happiness of individuals with a fragile mental state.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (123)

Total of 123, showing 21-40
9.9

Fitzwarren House has a Review Score of 9.9 (9.878) out of 10, based on 30 reviews in the last 2 years. Over all time Fitzwarren House has 123 reviews.

Overall Experience

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Date Published

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Review from C W (Husband of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fitzwarren House has been excellent for my wife. I am more than happy that she receives very good care, day and night. The staff are all very friendly and jolly and are uplifting when they tend her. Her needs are all catered for and she wants for nothing. She gets taken to all activities that she enjoys,
like music therapy, Church Services and also some games. The home is kept to a high standard, clean, tidy and brightly decorated. The general feel for the home when I visit is always a happy, homely, positive experience. This was the only home in Swindon I felt comfortable leaving my wife in, and I still feel the same way.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this wonderful review. I will share it with the team.

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Review from R W (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always maintained to a high standard. The staff are always welcoming and kind nothing is too much trouble and they create a safe and homely environment. Management are excellent and ensure there is clear communication on personal matters (health appointments etc). The team are approachable
and helpful, particularly if you have any questions or queries you want to discuss compared to other homes I have visited people in recently in Swindon, Fitzwarren clearly stands out to me as superior and continues to be the best place for my mum to receive exceptions care in - she clearly expresses this through her constant comfort and contentment there. Thank you!

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. I will share this lovely review with the team. It's always good to know that we are doing it right.

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Review from Anthony T (Husband of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write this review in appreciation for the exceptional care proved to my wife in Fitzwarren House.The professionalism, and dedication of the entire team have made a significant different in our lives. From day one the staff at Fitzwarren House have shown nothing but kindness and respect. In an environment
where my wife feels safe and comfortable. The caregivers are not only highly skilled but also incredibly empathetic.They have gone above and beyond to ensure that my wife receives the best possible care, attending to her medical needs as and when needed with precision and care.The cleanliness and organisation of the facility are impeccable and the actives and programs offered have greatly enriched my wife's quality of life. The team at Fitzwarren House provides a nurturing and stimulating environment. I am deeply grateful for the peace of mind that comes from knowing my wife is in such capable hands. I wholeheartedly recommend Fitzwarren House to anyone in need of excellent care for their loved ones.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this wonderful review. It is an absolute pleasure to care for your wife. I will ensure that the entire team gets to see your review.

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Review from C W (Husband of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Fitzwarren House for 5 years. She suffers from severe Alzheimer's, is chair bound and doubly incontinent. She often presents challenging behaviour. She is kept scrupulously clean is well nourished and receives kind patient and cheerful attention from all the staff caring
and domestic. She has a single ensuite room well equipped to serve her needs. Efforts are made to integrate her into the communal life of the home and to stimulate her with games, exercises, live entertainment and techniques to promote speech and conversation. She also has access (in her wheelchair) to a large sheltered and well maintained garden. I cannot speak too highly of the staff and the strength of resident centred care.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will be sure to share this with the team.

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Review from T S (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Aunt have been at Fitzwarren House for 3 years and are now both on the Nursing floor where the level of care is extremely high standard. We live in America and have to rely on the staff for everything and they are exceptional, caring and very attentive.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It was good to see you last week. Even better to know that you are so confident with our care. I will share your review with the team.

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Review from F M (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Mum she is dressed and looking lovely, I usually find her in the lounge. The care lead always provides me with an update and we discuss any concerns. The staff are always welcoming and friendly. Mum is happy living at Fitzwarren and feels safe. Mum is included in activities but also able
to rest if she is too tired to join in. Recently Mum's food has been reviewed to cater for her changing needs and this has made a different making is easier for her, Knowing Mum is cared for and in safe hands is a weight of my mind.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It's good to know that we are getting it right.

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Review from R C (Husband of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My honest opinion is all management and staff are marvellous, as well as the carers who go one step beyond to care for my wife. However, there are very rare occasions when I find my wife still in bed for no apparent reason. I also have to ask for my wife to be changed sometimes as she can't ask for
herself. Generally, I am very pleased with how my wife is cared for.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind review. I will share with the team.

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Review from Nick C (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very settled and well looked after at Fitzwarren House. The care team are supportive and communicates well concerning mum's care needs. They support all of our family members when we need it. The home is clean and the setting is peaceful.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your very kind review, which is much appreciated. I will share it with the team.

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Review from A F (Daughter-in-law of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once settled my mother-in-law had a very positive experience in the home. She was very well looked after and enjoyed the variety of meals on offer. She also enjoyed going to the activities. All the staff were very kind to her and towards the end of her life, they treated he with dignity and care.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review of our home. It was good to see your mother-in-law enjoying her Final Lap. I will pass your compliments to the team.

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Review from S S (Relative of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my husband's uncle and were delighted to find him so content and calm in such friendly, caring and professional surroundings.
His room was like home.
The decor everywhere was lovely and the whole environment was calm and felt like people had time for each other. Thank you!

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Review from Penny A (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum into Fitzwarren House Care Home after a short stay in another home in her hometown of Sheffield. The difference in her in a week is nothing short of remarkable, previously she was crying and pleading to be taken out and not return to the home in Sheffield but at Fitzwarren House she
is settling well and smiling a lot - no tears either. The staff are incredible and the whole feel of the place is so person-centred. So glad we managed to be given a room and feel that Mum will have a lovely life there.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in beautifully. It is good to know that we are doing it right.

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Review from C W (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Fitzwarren House for fifteen months until her recent death. The staff were extremely caring and compassionate to both us and my mother during this time as her dementia worsened. She was at all times, comfortable in her lovely room and benefitted from the various activities each day.
A wonderful, caring home where residents are treated with total dignity.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It is always good to know that we are getting it right. I will share your kind words with the care team

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Review from C W (Granddaughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was very well looked after at Fitzwarren House. The staff were kind and helpful. Her needs were always catered for. She enjoyed all the activities, especially the singing ones. She loved walking in the beautiful grounds and sitting with the home's cats - Fitz and Warren. A wonderful place for
her to live until her death.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review our service and for rating us so highly. It is always good to receive feedback, even more so when it is as positive as this.

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Review from Hannah W (Granddaughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, with lovely people. The staff are so kind and caring and support family members so well too. My nana's room was clean, light and spacious. She enjoyed the food - especially the cake in the afternoon. The staff make birthdays very special for all the residents. A special place.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. We are so pleased that your family and your Nana had such a positive experience.

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Review from Sinead F (Daughter of Resident) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looked after my mum so well. They were always kind and friendly. Her personal care was always well done. She enjoyed having her hair and nails done. Staff always had time to sit and talk to her which was a real comfort. The gardens are beautiful and mum loved sitting in them.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your very positive review. It is good to receive such high praise for the care we provide. As you know, the staff love their jobs, but it is so nice for them to receive appreciation from families.

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Review from A W (Son-in-law of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was always treated with the utmost respect during her time at Fitzwarren House. The staff were extremely professional and caring. My wife (as next of kin) was kept informed at all times of any issues affecting my mother-in-law. The home and gardens were beautifully looked after. My
mother-in-law loved the food too!

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review.
It is so good to know that we are getting it right.

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Review from Simon M (Son of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit mum I usually try and have a quick catch-up with the care staff in mum's unit before going to mum's room just to find out how mum has been since my last visit. This week I was extremely surprised to be told mum wasn't in her room but in the lounge; Mum hasn't been out of her room since
late last year; through her own choice she has remained in her room and more recently in bed due to her rapidly advancing dementia and balance issues. The staff have gone out of their way to find a means of getting mum from her room to the lounge. This week it was like seeing a new mum. Dementia is so cruel and while mum still doesn't know who I am and probably never will again, this small gesture by the staff made the best visit I have had with mum for such a long time. Mum was a lot more engaged with her surrounding, a change of scene has done her the world of good. I cannot thank the staff enough for all the care, love and time given to mum and me it makes such a difference.

Reply from Susan Smith, Home Manager at Fitzwarren House

I am pleased that you liked your new mum! It is great to know what a good visit you had. We have to capitalise on those good times.

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Review from John H (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum to residential care at the end of May when care in the home became impossible as her dementia progressed. We have been delighted to see that she settled into Fitzwarren House immediately. The staff have all been so helpful, cheerful and friendly both during the transition and subsequently.
They clearly enjoy their job there and when we visit we can see they genuinely care about all the residents. We are very grateful to find a space for mum here.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in very well and it is good to see her so happy and contented.

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Review from E N (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I live in Fitzwarren House and like living here 100%. I like everyone. They treat me like family.

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Review from Jeremy N (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is prone to falling and she had one of her many falls. The staff were prompt to inform us even though she was fine. They always check her over thoroughly and monitor her for any after effects. Their care is second to none.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will share it with the team. They will be so chuffed.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Fitzwarren House is calculated as follows: ( (315 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 352 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.