Fitzwarren House

Kingsdown Road, Swindon SN3 4TD
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9.9 126 Reviews
  • Fitzwarren House, Swindon
Fitzwarren House provides high-quality residential dementia care, nursing care, and short stay respite care. Accommodating up to 64 residents, the Swindon home is known for its strong community and supportive, compassionate environment, and was rated 'Outstanding' by the CQC in December 2018.

They have a dedicated team, many of whom have been working at the home for over a decade. They focus on supporting residents to live life their way, with dignity and respect.

Opened in 2005 by Glastonbury Festival founder Michael Eavis, the home also hosts a collection of signed Quentin Blake prints that were donated by the famous cartoonist.

Fitzwarren House is part of a wider community, alongside Fitzwarren Court and Stanton Lodge retirement living, and MHA Communities Swindon - offering residents a real sense of connection and belonging.
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Care Provided by Fitzwarren House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1569 – £1639
  • Self-Funded Nursing Care: £1721 – £2013

These prices are only a guideline, please contact Fitzwarren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Smith (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The home is open 24 hours a day, 7 days a week to visitors.

Parking

  • Free parking for visitors.

Fitzwarren House Reviews (126)

9.9

Fitzwarren House has a Review Score of 9.9 (9.869) out of 10, based on 35 reviews in the last 2 years.
Over all time Fitzwarren House has 126 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fitzwarren House
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Total of 126, showing 21-40
Review from S F (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff are very helpful. Always made to feel welcome. Mum is happy there and settled. Activities can be lots of fun for her, just sad she can never remember them. She likes the food, mum has a choice daily and the staff have a laugh with her.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this review. I will make sure that the whole team sees it.

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Review from L F (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Fitzwarren House mid July 2024 and is still a resident now. By August 2024 we had noticed what a difference her being in the home was making to her. She gained weight, was encouraged, was nursed, was very well cared for and so were we as a family. All of the staff cared for us and
would keep up us in the loop when mum needed a doctor or any outside help. We greatly appreciate the loving care and respect that is given to mum.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. I will ensure that the whole team sees it.

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Review from C B (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care-home. I have added the star ratings below which give a good overview of our view of the care home. This is based on two years of experience of this care home, although we have had neighbours who have stayed here.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will share it with the team.

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Review from Clare R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 15 months, since several falls which resulted in being unsafe to be at home alone. Since moving in she has had the opportunity to do activities and socialise, which has helped her confidence and mood.
She loves her own room and ability to have her own things around her.
She also enjoys sitting on the balcony in the summer, which is situated well for the sun and covered in plants and flowers. Mum also enjoys her meals which she can enjoy in her room or with others in the dining room. The choice of food and meal portions are always appetising. When we had to find a home for mum Fitzwarren was highly recommended and it has not disappointed. The staff are friendly and work hard to provide high quality care in an ambient atmosphere. The senior staff are highly professional and provide effective communication regarding care and any updates. They also are supportive when meeting individual needs and understand the importance of maintaining independence.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. It's good to know that we are getting it right.

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Review from Richard B (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fitzwarren House for the past 8 months and I have nothing but praise to offer. As mum's health began to deteriorate we were faced with the daunting decision to move her from an independent living retirement home to a nursing home. Whilst my father was cared for splendidly 6 years
ago at Fitzwarren Court we nevertheless looked at options for mum's care needs. After checking out other care homes we, as a family, all agreed that Fitzwarren House still stood out miles above all other local homes and therefore concluded it was the right place for mum. Mum is shown the most upmost respect by each and every member of staff. All her needs are fully met and she regularly expresses how cared for she feels. On days when she feels a little down due to her health there are regular visits from staff who go above and beyond to help lift her mood. The site itself if spotless and provides an environment which is safe and helps all residence maintain a relaxing lifestyle.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. I am glad that you think you made the right decision.

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Review from Jacqueline G (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best thing that ever happened to me was when my aunt got a place at Fitzwarren House. My aunt didn't arrive in the best of health - she had been at another home - which didn't work out. When she first arrived there - in December 2018 - I honestly didn't think she would make Christmas - 6 and a bit
years later she is happy and healthy. I feel quite emotional as we owe everything to the care she has received at Fitzwarren House. My aunt always took pride in her appearance - but with dementia she is not the person she once was. If your family member is the same or similar you will know what I mean. However she has her hair done regularly - which she loves and is always dressed well - again something she loves. When we visit she is always smiling, happy and having a laugh with the staff. I thank the day I got my aunt into Fitzwarren house - as I now sleep well and know she could not receive better care - in-fact the staff take pride in their high standards.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. Your aunt is a joy. I will share your words with the team.

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Review from C W (Husband of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fitzwarren House has been excellent for my wife. I am more than happy that she receives very good care, day and night. The staff are all very friendly and jolly and are uplifting when they tend her. Her needs are all catered for and she wants for nothing. She gets taken to all activities that she enjoys,
like music therapy, Church Services and also some games. The home is kept to a high standard, clean, tidy and brightly decorated. The general feel for the home when I visit is always a happy, homely, positive experience. This was the only home in Swindon I felt comfortable leaving my wife in, and I still feel the same way.
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for this wonderful review. I will share it with the team.

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Review from R W (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always maintained to a high standard. The staff are always welcoming and kind nothing is too much trouble and they create a safe and homely environment. Management are excellent and ensure there is clear communication on personal matters (health appointments etc). The team are approachable
and helpful, particularly if you have any questions or queries you want to discuss compared to other homes I have visited people in recently in Swindon, Fitzwarren clearly stands out to me as superior and continues to be the best place for my mum to receive exceptions care in - she clearly expresses this through her constant comfort and contentment there. Thank you!
Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much. I will share this lovely review with the team. It's always good to know that we are doing it right.

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Review from C W (Husband of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Fitzwarren House for 5 years. She suffers from severe Alzheimer's, is chair bound and doubly incontinent. She often presents challenging behaviour. She is kept scrupulously clean is well nourished and receives kind patient and cheerful attention from all the staff caring
and domestic. She has a single ensuite room well equipped to serve her needs. Efforts are made to integrate her into the communal life of the home and to stimulate her with games, exercises, live entertainment and techniques to promote speech and conversation. She also has access (in her wheelchair) to a large sheltered and well maintained garden. I cannot speak too highly of the staff and the strength of resident centred care.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will be sure to share this with the team.

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Review from T S (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Aunt have been at Fitzwarren House for 3 years and are now both on the Nursing floor where the level of care is extremely high standard. We live in America and have to rely on the staff for everything and they are exceptional, caring and very attentive.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It was good to see you last week. Even better to know that you are so confident with our care. I will share your review with the team.

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Review from F M (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit Mum she is dressed and looking lovely, I usually find her in the lounge. The care lead always provides me with an update and we discuss any concerns. The staff are always welcoming and friendly. Mum is happy living at Fitzwarren and feels safe. Mum is included in activities but also able
to rest if she is too tired to join in. Recently Mum's food has been reviewed to cater for her changing needs and this has made a different making is easier for her, Knowing Mum is cared for and in safe hands is a weight of my mind.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It's good to know that we are getting it right.

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Review from R C (Husband of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My honest opinion is all management and staff are marvellous, as well as the carers who go one step beyond to care for my wife. However, there are very rare occasions when I find my wife still in bed for no apparent reason. I also have to ask for my wife to be changed sometimes as she can't ask for
herself. Generally, I am very pleased with how my wife is cared for.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind review. I will share with the team.

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Review from Nick C (Son of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very settled and well looked after at Fitzwarren House. The care team are supportive and communicates well concerning mum's care needs. They support all of our family members when we need it. The home is clean and the setting is peaceful.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your very kind review, which is much appreciated. I will share it with the team.

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Review from A F (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once settled my mother-in-law had a very positive experience in the home. She was very well looked after and enjoyed the variety of meals on offer. She also enjoyed going to the activities. All the staff were very kind to her and towards the end of her life, they treated he with dignity and care.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review of our home. It was good to see your mother-in-law enjoying her Final Lap. I will pass your compliments to the team.

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Review from S S (Relative of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my husband's uncle and were delighted to find him so content and calm in such friendly, caring and professional surroundings.
His room was like home.
The decor everywhere was lovely and the whole environment was calm and felt like people had time for each other. Thank you!
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Review from Penny A (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mum into Fitzwarren House Care Home after a short stay in another home in her hometown of Sheffield. The difference in her in a week is nothing short of remarkable, previously she was crying and pleading to be taken out and not return to the home in Sheffield but at Fitzwarren House she
is settling well and smiling a lot - no tears either. The staff are incredible and the whole feel of the place is so person-centred. So glad we managed to be given a room and feel that Mum will have a lovely life there.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in beautifully. It is good to know that we are doing it right.

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Review from C W (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Fitzwarren House for fifteen months until her recent death. The staff were extremely caring and compassionate to both us and my mother during this time as her dementia worsened. She was at all times, comfortable in her lovely room and benefitted from the various activities each day.
A wonderful, caring home where residents are treated with total dignity.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It is always good to know that we are getting it right. I will share your kind words with the care team

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Review from C W (Granddaughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana was very well looked after at Fitzwarren House. The staff were kind and helpful. Her needs were always catered for. She enjoyed all the activities, especially the singing ones. She loved walking in the beautiful grounds and sitting with the home's cats - Fitz and Warren. A wonderful place for
her to live until her death.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review our service and for rating us so highly. It is always good to receive feedback, even more so when it is as positive as this.

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Review from Hannah W (Granddaughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home, with lovely people. The staff are so kind and caring and support family members so well too. My nana's room was clean, light and spacious. She enjoyed the food - especially the cake in the afternoon. The staff make birthdays very special for all the residents. A special place.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. We are so pleased that your family and your Nana had such a positive experience.

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Review from Sinead F (Daughter of Resident) assisted by family/friend published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff looked after my mum so well. They were always kind and friendly. Her personal care was always well done. She enjoyed having her hair and nails done. Staff always had time to sit and talk to her which was a real comfort. The gardens are beautiful and mum loved sitting in them.
Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your very positive review. It is good to receive such high praise for the care we provide. As you know, the staff love their jobs, but it is so nice for them to receive appreciation from families.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fitzwarren House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Fitzwarren House is calculated as follows: ( (367 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fitzwarren House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sue Smith

Job Title: Home Manager

Sue is Fitzwarren House's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fitzwarren House to verify any information. View our terms and conditions. Fitzwarren House has an Enhanced Service - more info.